Direct Chemist Outlet Cranbourne West

120 reviews

T14/765 Hall Rd, Cranbourne West VIC 3977, Australia

www.directchemistoutlet.com.au

+61390881138

About

Direct Chemist Outlet Cranbourne West is a Drug store located at T14/765 Hall Rd, Cranbourne West VIC 3977, Australia. It has received 120 reviews with an average rating of 4.5 stars.

Photos

Hours

Monday8a.m.-9p.m.
Tuesday8a.m.-9p.m.
Wednesday9a.m.-7p.m.
Thursday9a.m.-7p.m.
Friday8a.m.-9p.m.
Saturday8a.m.-9p.m.
Sunday8a.m.-9p.m.

F.A.Q

Frequently Asked Questions

  • The address of Direct Chemist Outlet Cranbourne West: T14/765 Hall Rd, Cranbourne West VIC 3977, Australia

  • Direct Chemist Outlet Cranbourne West has 4.5 stars from 120 reviews

  • Drug store

  • "I visited this chemist on Saturday night to buy melatonin for my elderly father"

    "One guy here let’s the whole joint down, every other chemist in this shop is amazing and makes you feel so cared for and heard"

    "Thank you so much to the wonderful staff here "

    "The guy behind the pharmacist, he is the worst guy ever"

    "what a truly exceptional pharmacy should be"

Reviews

  • Manal

I visited this chemist on Saturday night to buy melatonin for my elderly father. I brought with me the recently finished box of melatonin containing the directions of use from our GP to show to the pharmacist but he rudely refused to provide it to me, simply stating “nah, I can’t help you with that one” and that I required a script from our GP. When I attempted to explain to the pharmacist that our GP advised us that we didn’t require a script, the pharmacist responded with “the doctor doesn’t know what he’s talking about”. I’ve never encountered such horrible customer service. I ended up visiting the Chemist 4 less on Everlasting Boulevard who provided me with the melatonin. I won’t be returning here.

  • Ellie Hall

One guy here let’s the whole joint down, every other chemist in this shop is amazing and makes you feel so cared for and heard. The guy rostered on at 1:30pm on Saturday 6th august should be let go. He gives off the vibe you are interrupting his time. He never acknowledges people as they walk in and leaves you standing while he finishes his chat about the footy the night before. I then asked could he call the other store in cranny west and he refused and said that was my role as the patient to find someone who stocks it and suggested it was out of stock. Other shop had plenty and happily helped. Do better flog!!

  • Ian Hogg

Thank you so much to the wonderful staff here ...Each time I have been in the store I have found the staff to be attentive and a pleasure to deal with .. On my last trip to the store I was actually helped by 2 Red Haired girls ..both of whom I found to be very knowledgeable and went above and beyond to help me with my issues ......Lastly the pharmacist on duty (Ahmed I believe) was very knowledgeable and has a great sense of humour...How very refreshing ... Can not recommended this place higher

  • king kong

The guy behind the pharmacist, he is the worst guy ever. Only here to get something to sign by him. Told me only a 10-15 mins wait. And I literally waited him for 30-40mins. Then I went up to him he just won’t accept and help me, and same story told me to wait another 20-30mins? Is he Racist? Or is him not qualified to be out here? People finished 10hours shift day, and waited in line!!!! Like come on mate can he not understand what he should be doing for other? What the waiting line for?

  • Taranjit Singh

what a truly exceptional pharmacy should be. The knowledgeable and compassionate staff, their commitment to patient care, efficient operations, and attention to detail all combine to create an unparalleled experience. I am eternally grateful for the continuous support they provide, and I wholeheartedly recommend this pharmacy to anyone in need of reliable, top-notch service. They have undoubtedly become an indispensable part of my healthcare journey.

  • Anton Davis

The pharmacist who assisted me out was absolutely patient and mindful. Very kind as well. Excellent service. Not like something you experience at a pharmacy. More like a five stars hotel service. Also the shop assistant girls working there are very friendly and keen to help out. As a supermarket service manager I was astonished by their well mannered and efficient customer service culture.

  • Christine Bitomsky

Went in to get a perscription for my son's medication the Chemist said I couldn't have it because he was saving it for other customers, then he tried to sell me a medication which he said was the same but 3 times the price at $378 for 6 doses! I'm going somewhere else. Why should he choose who gets the medication? that kind of favouritism should be illegal. Grrrr.

  • Liuyin Zhang

Asian pharmacist got my scripts ready for my dad who is on a lot of medication in a timely manner even though they were flat out busy. Even explained to us that they could pack my dad's medication into a blister pack every week free of charge. Pharmacist was quick, professional and polite; something that you don't often find in pharmacies nowadays.

  • jaime screen

I came in looking for something i hadn't found anywhere else but couldn't quite remember the name. The girls at the counter were so good! They helped me find what i was looking for and did it so willingly! I thought i was being a bother but they were so sweet and we had a good chat. I cannot recommend them enough. Beautiful people inside and out!

  • Jenny Chapman

This chemist has fabulous customer service and is one of the best that I have been to. In particular there is a lovely young, blonde girl who has always been extremely helpful, polite and kind whenever I have been there. She has always answered, or been able to obtain answers to the many questions I have asked. Will continue to shop there.

  • Rebecca Chapman

I attended this pharmacy yesterday, for the first time, and would not hesitate to recommend it to other locals. It is conveniently located near the woolies and the medical centre which makes it an easy one-stop spot for all your needs. The staff were very friendly and polite, and the service was quick and efficient.

  • Tracey Portelli

Most helpful pharmacy in our area. Norman the pharmacist is without a doubt the most helpful and kind professional, always has the right advice and will spend as much time as needed explaining the medication. With a young family they certainly all help us out when we need it most! Keep up the good work guys

  • Ally S

I always come back to this pharmacy knowing I get impeccable customer service everytime!! I'm always greeted with a warm smile. The female pharmacist in particular is just so lovely, as are all the other staff as well. Great service while still matching chemist warehouse prices. I wouldnt go anywhere else!

  • Simone Taylor

Nothing is too much trouble for the staff and Pharmacists here. I can’t recommend them enough. Even when extremely busy we are always greeted with a smile & hello from the girls. They go above and beyond to source any medication required & are a pleasure to deal with. Fantastic family pharmacy

  • Jess

The Young male Pharmacist with the black glasses is the best! always willing to listen to your problem and offer a solution even if you need an out of the box one, easy to understand and chilled at the same time. This pharmacy is always our go to when we need actual advice from a chemist.

  • Matt L

Went to visit recently to get the rapid test and was so surprised with the service! Very fair, organised and pleasant place to visit. They even gave cold bottles of water while everyone was waiting to get the test. Staff were awesome and friendly. Couldn’t believe the service!

  • Brett Temple

I am not too sure what old mate Leslie Prince is saying. My experience was great. Customer service was fantastic!! I spent over $50 at the store and got to spin a wheel. I got a major prize which was $20 off my next spend at the store. Brilliant idea. I will be back!!

  • Tarak Patel

Great local pharmacy. However, it cannot even come close to the Chemist warehouse price-wise. Bought liquid Antibiotics for my kid for $24.99, and the same brand should have cost me $8 from Chemist Warehouse. If I had known, I would never have bought it from here.

  • Louisa Taranto

Norman the pharmacist is a great bloke, his always happy to help. Staff are lovely, they go above and beyond. This store is always beautifully presented, welcoming and best of all more than happy to price match! Will be my new local for sure. Thanks guys!!

  • Local Guide

Everything was changed from Pharmacy 4 Less - Discount Chemist to Direct Chemist Outlet a month ago. Staff told us it enables them to offer even better pricing. I got my usual monthly script dispensed last week, 21% higher cost. I won't be back.

  • Karlee Brady

This pharmacy is absolutely incredible. It is always so busy but every staff member handles it so well. The pharmacists help me so much with my medications. I have annoying meds to prepare and they do it every time with no panic and get it

  • Emma Morris

Pharmacist was incredibly helpful and friendly, the staff member at the counter was also very friendly and pleasant. Every time I have ever come to this store the staff have always been exceptionally helpful, approachable and friendly.

  • Leanne Holness

This pharmacy is always busy but always gets my medication ready on time. Norman is an amazing pharmacist who is very helpful. And always helps everyone and goes out of his way to help everyone and explain what they are taking.

  • Tom B

Doesn't matter which pharmacist is on duty, and it doesn't matter which pharmacy staff are there it's always first class service from the whole team I've been leaving my repeat prescriptions with them for years now.

  • Matt Doyle

Very unreliable, left me standing around for 20 minutes to be told that the failed doctors now chemist will not be coming in anytime soon. I feel very sorry for the young lady at the desk that has to explain it.

  • Robert McDougall

Pharmacist is really helpful, very knowledgeable and very quick turn around in helping you. Has a large range of products which is great. Easy parking. Clean store thats easy to fine products in.

  • angelica vibal

Great local pharmacist. Fast and efficient service at the pharmacy 4 less. Thank you so much to pharmacist Norman Zhou for taking the time to sign documents for me free of charge with no hassle.

  • Panda Websites

The team at Pharmacy 4 Less on Evans Road Cranbourne West are awesome. They are friendly and knowledgeable. I can highly recommend them. My favorite is Kealy - so friendly and cheerful.

  • Lorenzo

I would like to thank Emra for her wonderful service. My script was out of stock and placed the order right away and gave me option to come back anytime to my convenience.

  • destini lucy-jane

I have always been anxious about going to a chemist or medical centre. However this place didn’t make me feel like that as they all were supper professional and friendly.

  • Melissa Black

The Pharmacist is super friendly and goes above and beyond. Its refreshing being a customer and getting such great customer service from all of the staff in this store.

  • Michelle Tucker

Girls were very helpful and knowledgeable, even going so far as offering to find an out of stock product at another store and arranging for it to be delivered to me.

  • Margaret Hezkial

Wonderful pharmacy with lovely staff. I was served by the pharmacist James who was extremely helpful, knowledgeable and polite. Would recommend to those in the area.

  • amra jugovic

The pharmacist and staff are super friendly and helpful. Nice and close to home and its definitely my new pharmacy from now on. Wouldn't go anywhere else.

  • Britt Coyne

The staff here are always so kind and helpful! Great variety of products and all around quick and effective customer service every time I'm in the store.

  • Jenny Coutet

the pharmacy and pharmacist is both excellent and efficient, cost of medication and over the counter medication is low in price and always affordable

  • Brent L

Norman and team are extremely helpful and quick, knowledgeable and friendly. And they sell Chomps at the front. Absolute legends. See you next time.

  • Mark Chadwick

Very helpful staff, pricing competitive. I'm now a regular. Now rebranded, but the same people offering top notch service at great prices. …

  • Neso Pro

The staff are very friendly and polite, and the service provided is quick and efficient. They help find what you're looking for with ease.

  • Aivan Abarquez

I dont normally write reviews but this time i was quite impressed at how the staff were very warm and welcoming. Very polite and helpful.

  • Judy Baldwin

Very caring pharmacist’s & lovely assistants. They are all so helpful, I wouldn’t go anywhere else. Norman & his team are the best.

  • Shenae Clements

Amending my review because the pharmacy seems to have changed hands and has been really great recently. Very quick service.

  • Maree Manis

Not very good in following up or returning phone call to clients with urgent medical/medicine advice for us elderly people

  • Seismic Legion

Pharmacy is fine but needing to get there before work they claim they open at 8am but have never been open at this time.

  • Jacalyn Heron

Norman is excellent to deal with and is very personable. He takes the time to help you and nothing is a problem.

  • Vaarei Charlie

I'm so happy with Amras service. She really has helped me with my medication. I will always come and see her.

  • Kirsti Bacatan

The team here are absolutely amazing super friendly the pharmacists are awesome will definitely come back

  • Marisa De Bortoli

Keira’s outstanding customer service was very much appreciated Don’t lose this beautiful young woman

  • Shaun Doncovio

Always fantastic. The pharmacist is very knowledgeable and helpful. Service is fast and very good.

  • tressa tutin

Amazing customer service, the staff here are so helpful with recommendations and general support!

  • Geoffrey Johnstone

Great parking. Super friendly staff. Walk through to a doctor's clinic. Prices are reasonable.

  • cristina

2 days in a row I've come here as their website says they are open. NOPE! Not happy Jan

  • PhengKeav Chhor

The staffs are so kind, friendly and helpful. I would definitely come back again …

  • Nanette Smith

I like it. I've brought items I need for work and things to top up my First Aid Kit

  • Jeanette Fuller

Great experience staff knowledgeable and friendly. Highly recommended this place.

  • Lea Tabbara

Lovely staff, made me feel comfortable and welcome! Surely will be coming again

  • Christina Tsesmetzis

Great staff, Pharmacist happy to assist and give support. Highly recommend.

  • William Mc Dougall

Nice new store setup right next to Woolworths! Great pharmacist named Neil

  • NDoosh Keddad

Amazing staff and service. Pricing is reasonable. Always enjoy coming in!

  • Jessica Cottee

Norman the pharmacist is always a great help - friendly and knowledgeable

  • Tracy Hsu

Great service. The pharmacist there is always super friendly and helpful!

  • John Fitzgerald

Very helpful staff, explained what I needed to know with great patience.

  • Sheis Sharief

Excellent team, fast and efficient, will be shopping here again …

  • Jaimal Singh

Really very nice pharmacist working in this pharmacy , always helpful

  • Annies World

Pharmacy 4 Less staff are great. They really care. Great job. Thanks

  • Spykar Mohali

Very helpful pharmacist. Great knowledge and very supportive staff.

  • Natalya Malygina

Great experience, helpful and professional staff. Highly recommend

  • Sandra Morin

Always polite and happy to assist with questions and scripts.

  • Dawn

Need another pharmacist on, the wait is so long sometimes!

  • Diana Castro

Very friendly and professional staff. Great service.

  • Deb Sheppard

Friendly and helpful staff. Hardly any wait time.

  • deep gill

Friendly and helpful staff, wonderful services.

  • daniel diaz

Great pharmacist very professional very helpful

  • Aneta Dos Santos

Need seating situated for script collection

  • V Vegh

Staff are always very pleasant and helpful.

  • Andrew Miller

Fast, efficient and really friendly service

  • Liz Petrovic

Staff are always so friendly and helpful.

  • Matt Stares

Always friendly efficient and helpful

  • Mostafa Khalafalla

Great service and a friendly team

  • Matt Lambo

Worst pharmacy I’ve ever been to

  • Samantha Soh

Friendly & professional service!

  • M A

Friendly and great service

  • Millie Major

Helpful- listens- friendly

  • Roman Hadley

Always friendly and quick

  • Boris magoo

Service with a smile

  • Sarbjit singh Australia

Amazing staff

  • nishant chandel

Great service

  • Akira Mystique

Lovely place

  • Jasmin Ong
  • Kanjana Anne De Silva
  • Denzell Vatansever Ly
  • Vandana Dhaka
  • Chase Miller
  • debbie sills
  • Adele Mileto
  • sofy perez
  • Chelsea Blaney
  • Sam Rickard
  • yoann rizala
  • Balwinder Singh

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