I rented a car for a weekend. Great experience with O’Brien and Diallo! Very kind, professional and helpful. The car was also in great condition. I came back late by 45 min and they didn’t bother me at all. I had also asked for a specific car and they made sure it was available for my days. Overall very good service!

The staff here are SO fantastic! Everyone was so kind and helpful - I had an issue getting carplay to work in the first car I was placed in and they patiently tried to help me before switching me into a new car when we couldn't resolve the issue. I really can't recommend this location enough, for the staff alone.

I had the most wonderful experience at this location. Alex was super friendly and so helpful. I came in, loaded the rental car, and left within 10 minutes. He even upgraded me to a beautiful convertible Mustang. This is now my go to spot for rentals in DC!

Not only is this branch more expensive than nearby alternatives, the service is shockingly terrible. I have used Enterprise for years out of convenience and based on its reputation, but this experience has made me lose faith in this branch,

While the issue was ultimately resolved to my satisfaction by the manager of this location, Jeff, the rental experience was a nightmare! It started with getting a car that obviously had not been cleaned (even according to my 10 year old son

This was my first time using this location. It wasn’t confusing at all, Enterprise also sent me a helpful email a few days prior to my rental, explaining where to go upon arrival. The team was super helpful (huge shoutout to the Auburn alum

I had a rental from this location almost a month ago after I was involved in an accident. I had a fairly pleasant experience so when I needed a rental again, I stopped by the office to make a reservation a few days prior to the day I would

Lady with short hair who picked us up from our hotel was very rude: she barely said Hi, stayed in the car on her phone while we were trying to put our luggage in the trunk and wouldn’t fit. We tried and tried until finally we were able to.

This location is the best, and the customer service is fantastic. The employees greet you with a smile and give you the best service. I dislike that they close at 5 PM from Monday to Friday, but I have just adjusted my schedule because the

I booked a rental for one week, beginning on a Saturday. I would realize later that a Saturday pick-up at this location was a mistake. I intended to pick up my vehicle at 1 pm, but the location closes at noon. So the online system will let

Reviewers say the garage for car return for this location is unusual, unclear, and without clear signage. I have to return a car here and I have never been at this location. I called them several times to inquire, and every time I was put

I reserved two cars, one online and another by telephone, which the company later told me were not actually available. When I did wind up getting a car it had about 3/4 of a tank, which I did my best to match when returning but they still

It’s the day before Christmas, I have a booked a car more than a month in advance and now I arrive and they have NONE. Many other people in same situation. Do you want to roll the dice and MAYBE rent a car you “reserved”? Then book a car

Been using this location for years, few times per year. Staff at Vermont Ave is always professional, courteous, attentive. Opposite of surly, attitude, disinterested at another downtown agency that I will no longer use because of my last

Rental experience was very efficient and cordial. When I arrived at the station in downtown Washington DC, the vehicle was ready and waiting. I kept the vehicle for four days. I liked the system that allowed me to return the vehicle to a

I have had the good fortune to rent from this location twice in the last 3 months and each time, I have received Impeccable service. There are 3 young men who work at the location who go out of their way to make the process of renting as

Since moving to DC I'd always chosen this branch to rent from as their staff provided fantastic service. Unfortunately, after my last rental experience with them, I would not recommend that anyone uses this branch. Short breakdown of my

First time ever renting a car and a new driver. This experience was AMAZING, hassle free and efficient! I would recommend this location all the time. I placed my reservation online and called to confirm they received it. James was great

Our usual experience with Enterprise has always been excellent and efficient. This location was a whole different story. This is the first Enterprise location we've encountered that does NOT pick up the customer, using the excuse; "it's

I had a wonderful experience renting from Enterprise over the Easter weekend. When I arrived at the check-in desk, the amount of my on-line made reservation did not match with what was in the computer at Enterprise. Cairo Henriques the

I am a true city person living in DC and gave up owning a car in February 2013. I use public transportation most of the time, but when I need a car I use minute rental programs around town. My friend has an annual party and lives in MD

When booking a train trip into town, the branch near Union Station had previously told me there was no availability at their location for the date in question, so I chose this branch instead. I reserved a car, and was told one would be

The Enterprise Representative who helped me in the DC office was wonderful. Very courteous, and assisted me with all my questions. I was able to pick up the car quickly and it was in great running condition. When I dropped off the car

Pick up in DC WAS EASY and the Agent was exceptional. When he saw my husband was handicapped he gave us a free upgrade, helped him in the vane and made all aspects as the Rental as easy as possible. When we brought the Van back at the

I got a free upgrade to a car with amazing gas mileage (important to me since I had the car for 10 days and traveling more than 1,500 miles with it) and the staff was friendly and as prompt as they could be with Thanksgiving demand.

Enterprise in general is a superior car rental company. I feel like this is a well kept secret. I have used them in Michigan, Illinois, and in Washington, D.C., and their service is simply superior, better than any of the other

Picked up car in DC and dropped off in NYC. Had a great experience with staff at both locations. Fast, friendly, efficient. Car was fine... only quibble was gas tank only 3/4 full. Good job Enterprise!

Worst service ever. They don’t give you all the details before pick up, don’t pick you up, it’s in a shady area hard to find and then they tell me that they don’t accept official government digital ID.

Diallo, Michaela and Dave here have taken such great care of me! I am so grateful for their kindness and flexibility throughout the entire process. The staff here truly cares about their customers!

I was pleased with my experience here! There were a couple complications with my rate, but the team was really friendly and made sure to rectify the issue. I’d happily rent from this location again

I've almost exclusively rented from Enterprise for the past three year; averaging three rentals a month. I will continue to utilize Enterprise, but I refuse to every use this location again.

We rented a car here a few days ago. The staff was great. Check-in and out were easy. The location was a little hard to find, but we called, and they told us to just walk across the street.

Why is it that I’ve called in 4 different instances during their work hours, wait beyond 20 mins each wait, only to get my phone call cancelled each time? Extremely irritating

These guys are AWESOME! Great Customer Service! Loved the Chevy Cruze I rented, great on gas..$20 filled it up,very smooth ride and that turbocharged engine can get up! …

Told me they had a car for me so I walked 30 minutes to get here and by the time I got here they had given it to someone else. Horrible experience go anywhere else but here.

Excellent service from the staff especially, Diallo. He was very courteous, friendly & helpful. I will use this location the next time that I’m in Washington.

Good rate, quick pick up. Just pre-register and you pick your car and your off. Even the return was less than 5 minutes

Somewhat hidden location inside of a garage, but they provide friendly and timely service.

Quick pick up and return. Clean vehicle. Great rental experience overall.

Outstanding service. Loved the car. Good on gas.