I've delayed in writing this review, because I wanted to get the first service and MOT out of the way. They went fine. The process of buying a car from Essex Car Company however, was not fine. We bought a Ford Focus Estate in November. It had a few more miles on it than advertised based on the fact it had been used as a courtesy car. I decided to overlooked that, and give them the benefit of the doubt. A couple of days of having the car and I noticed grinding going into 5th gear... I booked it into the garage and sure enough, it needed a new synchro. Annoying, but that's what warranty is for right? The warranty company were terrible, and requested that I pay out of pocket for a gearbox specialist to take the gearbox apart to photograph the broken part so they could cover it with warranty. This would have been hundreds in labour cost alone. Why Essex Car Company tried to sell this car on with a faulty gearbox, I don't know. I called ECC and asked to return the vehicle - but instead they offered to replace the gearbox, and so after 3 weeks of having the car (and ~100 mile round trip), I returned it for repair. During the time the car was with ECC, I had to drive back and forth 3 times; accumulating almost 300 miles of driving for courtesy cars etc. Fast forward a couple of MONTHS, to mid January, we finally got the car back with a refurbished gearbox.. possibly? I say possibly, because we never actually got any receipt for services or any proof of works completed. The grinding is gone, but a lot left up to trust. Honestly, the car is alright - I'm happy with it. The service from ECC however was terrible. I would definitely not use them again. To add insult to injury, I left my nice ray bans in one of the courtesy cars, and they were obviously never seen again, even after I called the dealership to let them know, 10 minutes after I'd left. Car: 2/5 Service: 0/5 AVOID.

Highly recommend these guys. Service was first class. As a female entering the “car showroom world” can be quite a daunting experience. I came across this dealer via the web as I had seen a car that I really liked and needed re-assurance this was who I wanted to buy my car from. I did some research into the company to ensure it wasn’t a “pop up garage” as I hadn’t heard of them as they were not local to me. Having satisfied myself they were a reputable dealer, i made contact. Al was the salesman I dealt with from the initial enquiry to the actual purchase. I found the consistency of dealing with the same person helpful without having to repeat myself as you do in some garages about your budget, requirements etc. I attended for a test drive, and felt very at ease with Al. Al was very straight talking, helpful with no hard sales lines which I really appreciated and respected. I decided to buy the car. Again, Al was approachable in securing a good price as I had seen a similar car elsewhere so presented that as a price comparison . The company arranged for the car to be valeted, completed a general service and notified me the car was ready for collection. I arrived close to closing time as stuck in traffic en-route. Al and the manager stayed late to explain everything to me before signing the paperwork ensuring I was satisfied with every element of my purchase, this was really assuring that customer care is paramount to this company and the staff. Excellent service all round. Absolutely no hesitation in recommending these guys. Really pleased with my lovely new car!

Don't buy a car from these people. We spent all day tying up a deal with a £24,000 car. Sorted all our finance out etc. I have a small baby so this was extremely hard work. We agreed a sale and part exchange of our car. The car we were buying needed some work and they agreed this with a signed document. We were told it would take approximately two weeks. 4 days in my partner decided to call them to check in to see if they had made a start... knowone knew anything about it. We then get a call a few hours later saying the car we were buying wasn't safe and had gear box error and therefore they were contacting the previous owner for them to take it back. What?? You let me test drive it twice with my 5 month baby strapped in the back?? Actually... don't you put every car through a check before you buy it? Yes you do... as you did our kuga. So actually what we believe is they sold it to someone else because they decided they would rather not get the work done on it... ie the dented, scrapped panel along the back side. If my partner had not of called when were they going to tell us? We were sat here excited waiting for a first family car to arrive. These people can't be trusted... lies and untrustworthy. Disgusting... AVOID.

Very disappointing experience. Bought a Nissan Pulsar from these cowboys, first week - engine light on. Sent back, crank-shaft sensor changed, back again, same problem, changed again. Mechanic with me said he was worried about timing chain and expressed this to Essex car company who said ‘dunno what mechanic he is’ Anyhow, 5 months down the line, engine light on AGAIN, same sensors. Guess what? Stretched timing chain!!! Not impressed. Wouldn’t recommend. The service book was fraudulently stamped with a ‘sliver service’ unfortunately I’m dyslexic so didn’t read the spelling error. Called garage re service history and they had never seen the car. Anyhow all I’ve got out of it is 6 months warranty which won’t cover the timing chain anyway. Waste of time and money. Chris - good sales man, gift of the gab. Don’t listen. Please feel free to call me if you actually want to help me have a reliable car (I am a domiciliary carer so it is a MUST) So upset and disappointed. 9K down the pan. Amir was hopeless at getting back to me and helping to sort out anything. DO NOT TOUCH THIS COMPANY, you will be disappointed, also the amount of dodgy cars they probably pick up in that area. You live and learn right!

So I brought my car from this company back in March, less than 6 weeks later all my sensors went , check engine light was on and tyre present lights came on , clearly this car had issues when it was sent home to me, they gave me a courtesy car with the tyre pressure light on telling me it was normally and ok to drive when in fact it had a nail in the tyre , this could have been very dangerous when I was driving on the motorway, luckily I pulled over, on top of that when I got my car back clearly either it had been used as a courtesy car or someone at the Essex car company had driven my car and had an accident ,there was scratches all over it and a dent in the same bit on top of that they done a dodgy paint job on my door where it had clearly been damaged and used the paint colour paint , the sensors in the back seat have now gone again so I will be taking all these issues further , I won’t even waste my time going back to this company, god knows what state it would come back in if I would , these people don’t know what customer service is and if I could give my car back I would AVOID THIS COMPANY

Helpful when they want a sale (obviously, I get that) but the complete opposite when it comes to service after the sale!! Firstly, made me fall in love with the car and agree to do the deal when my boyfriend noticed they made a mistake that the car actually had an extra 10,000 miles! Fine, they did an oil and filter service to make up for it.. I was annoyed but let it go. H then promised he'd sort out an extra key for the car as it only came with one and they can get them cheaper. I called for the extra key as the battery in the key died after a couple of weeks and was promised it would be sorted within a week and I'd receive a call back. No call.. After making numerous calls upon calls, after 8 weeks, I've given up chasing H and going to buy the key from the main dealer. It's not about getting the key cheaper, I'm just not a fan of poor service and expect more, especially after purchasing a car from them. That was first and the last time I use Essex car compny.

I had been looking at buying a new car for a while as my current Ford contract was coming to an end. I went to a few Mercedes dealerships. I went to various Ford dealerships as they was promising ‘great deals’ every single time I was let down. They never listened to me and just wanted to give me the sales pitch on how it’s a good idea to get a PCP when I specifically said I don’t want it.. I was getting really fed up.. I went to Essex Car Company and was greeted by H (Hamzah). I can honestly say I have never met such a friendly outgoing person who goes to extreme lengths to help his customers! After a long time of searching H helped get the car I wanted and at a much lower price than all these Merc/Ford dealerships who just want to rip you off! I would absolutely recommend anybody to go to Essex Car Company! You cannot meet a nicer bunch of lads who’s objective is to ensure their customers are happy! Thank you so much H and team!

If I could give -5stars I would! SOLD A FAULTY CAR TO ME! I bought a car from this company in 02/22. The car was in a very dirty condition, had missing parts and damages inside the car that weren't mentioned in the description or shown on the pictured online. I agreed to a lower price and bought the car. Shorty after I realised that the A/C wasn't working, also a door handle came off and after a few month the car suddenly stopped working in the middle of the road. I couldn't turn it back on and had to call AA. Essex Car Company didn't pay me back for the A/C, door Handle fixing costs (even though it happened in the warranty time) and I didn't get any money for the money I had to spend on fixing the car (as it didn't work at all anymore/just a few days after the warranty ended). They sold me a none roadworthy car and I didn't get any money back.

Disappointed! Seriously disappointed, I bought a 1.2 automatic corsa 2013 from this company. I was initially very happy with the service I had been given, the gentleman that sold the car to me was very polite and helpful. Everything was great as the car had just been MOT a week before I bought it. 7 months down the line, engine management light comes on, car stops working whilst driving, car engine shaking ect. Called the company to see if there was anything they could do to help me, NOTHING! Got told I had 3 months warranty and I had the choice to extend it for 4 years at extra corsa and unfortunately I did not take this warranty (Regret this as I didn’t think that a WHOLE engine would of STOPPED working in less than a year and the mileage was only 21000) Advise for anyone that wants to buy from this company, AT YOUR OWN RISK. Never again!

Literally the worst car sales people ever bought my car, had a few issues so took it back eventually ended up going back about 2/3 times with the same problem.. they waited til their 3 month warranty was up to then jog me on for their 'good will gesture' a 6 month AA membership so they don't have to deal with me! While on the phone to them telling them about yet another problem whoever I spoke to forgot to put me on hold! So I personally wouldn't trust a thing they say 'tell her this' 'ah for god sake tell her we'll do something as a good will gesture or something' as a what I thought respected customer I did not expect to get spoken about like that! Absolutely disgusting 4 months on still occurring problems they would do a thing about! DO NOT BUY YOUR CARS FROM HERE!!!

Like you very much at the start of contact but thereafter once they’ve got your money they do not care whatsoever. I part exchanged my vehicle and was assured there and then that they would complete paperwork and make sure it was taken out of my name however none of this was done resulting in letters and a fine from the DVLA!! When called they turned around and rudely said that they wouldn’t want anything to do with this and I should have done this however the logbook was handed to them at point of collecting my new car so I would’ve been unable to do this either way. Very disappointed with the service as it shouldn’t change after the sale is completed but they seem to just care and like you before they get their money! Stand clear I would say for sure!

I had seen my dream car on auto trader, contacted the dealership and I was offered to view the car with a test drive as well. I spoke to Amir before I went up, gave some details to check if the finance would go through. He was very polite and explained everything in detail. He then called back and said it had all been accepted. The process was virtually hassle free, Vickie Lawless took me through all the finance offers and deals and even got me a very decent and very low rate for the car. I drove away, leaving my old car behind that same day! Needless to say, I am so happy with my new car and very happy with the professionalism and swiftness of the whole procedure! Thank you Essex Car Company!

‘Essex Car’ did not handle my matter professionally. When they arranged a date for me to see the car, I’ve specifically, took a day off, however, when I reached the place, Chris from Sales mentioned saying the car is not at the premises. From that instance, I felt disappointed, since I drove all the way for 1 hour and 30 minutes each way. I took a couple of days off next week, to come and check for the car, but they always says the car is not ready because it has some issues and which they will let me know, but it never happened as well. Overall experience was disappointing and I felt that I have waisted my time. In my opinion, I cannot recommend them to anyone.

I recently got my first car here on finance and the staff here made it really easy for me. They explained everything really well and gave me options in order to save as much money as I could. Al was who helped me when choosing a cat, he showed me so many different cars that he thought I would like, let me take them for test drives, and really helped me with his knowledge of all the cars. Everyone who works there is really friendly and helpful, especially Al who was really trying to get the best deal possible for me. I’m so happy with my purchase and would recommend this place 100% the service was excellent and they were really helpful.

would not recommend anyone to use this dealership! the car had several problems within 7 days of having the car and this company refused to take the car back and I am now having to start legal proceedings. I was also told that the car had a spare keys but it is with the previous owner and I will have it in a few days its now been over 2 weeks and I have still not been provided with the spare keys, I would not ever use this dealership again, I have taken the car to an independent garage and had to get a diagnostics test done and the car came back with several faults which could not have been done by driving the car for just 7 days.

Bought my car over a week ago but wanted to see how the car got on before leaving a review. Amir was very helpful and patient. Went through everything with me answering any questions I had, great customer service. Bought my vehicle and was very happy with it but have recently heard a noise when braking which I have a feeling may be the brake pads. Will get them checked this week and will contact essex cars to see what they can do. Few minor things that need to check with the car. Again customer service was very good and was offered some after sales care but will contact them with regards to brakes and minor issues

Bought a 5 series back in May, after around a month the car developed a coolant leak that despite 4 visits to ECC they were unable to resolve. Up to this point I could not fault there customer service. Special mention to Tony who did go above and beyond to make my life as easy as it could be. However as the problem was still unresolved and after a letter from ECC I decided enough was enough and wanted to return the car. However the owner I still don't think offered me a fair price to buy the car back from me. Overall I did feel disappointed with ECC and thought the case could have had a better conclusion.

Went here on Saturday and was served by Reece, he is a very genuine, nice person who made it his mission to make everything as straightforward as possible. The pricing was very competitive (I had been to a main dealer and would have paid the same price for the same car that was two years older and had higher mileage) I got a great finance despite the fact that my part ex still had outstanding finance which was more than the value of the car, and I got to drive away on the same day. I am head over heels for my new car and will definitely be returning to Essex Car Company, when I'm ready for my next one.

When I was interested in the car Chris seemed really nice and keen to speak with me, finding out personal details etc. However, once I said I wasn't interested his demeanour completely changed. I asked for the deposit back (Chris had told me to put the deposit down even though I hadn't seen the car) as I am entitled to and he made me feel like I was in the wrong. It has been 8 days and I am still waiting for my deposit back. Every time I have called them, they have said that its in process and a few times they have hung up. Terrible customer service, only care about you if you're going to buy the car.

Buying my VXR was a hassle free quick & simple action when at Essex Car Company... The salesman “H” dealt with me the whole time & was very good with me. He was Professional & friendly throughout the whole experience and made it easy for me to make my decision. He made sure both parties were happy in the end as we got what we wanted. All the guys at ECC are top blokes & i can not speak highly enough of any of them, Most of all “H”... I wish you all the best in the future & im sure I’ll see you soon buying another car for a family member or friend! Thank you for everything... Best wishes, Dan - VXR

Very unprofessional dealer. I made an appointment to have a look at and test drive one of their cars. We arrived on time, and started inspecting the car. Only after a few minutes, a family turned up out of blue and started looking at the same car. They soon took over and didn't give us any space. I said to the sales person I am not happy about it as I made an appointment and we should be allowed to look at the car on our own. He chose to do nothing about it. Instead, he left us and started paying more attention to them. In the end, I had to stop and say I am no longer interested.

Excellent garage. Mainly dealt with Chris who was superb and very helpful but eveyone else was very friendly and knew my name. Purchased a great car (Ford Focus Zetec S) and the process was very slick. One thing to note, if you are taking the 5 day driveway insurance with them, and you want to collect your car in the morning before 10am, the Insurance needs to be registered the day before. Otherwise, you can just do it the morning of collection and driveway after 10am. I would highly reccomend ECC to anyone looking for a quality car and excellent customer service. Thank you !!

We let them know that we wanted to look at a specific car a couple of days in advance of our visit. We got there, and despite being told that the car was ready to view, it was wedged in behind three ranks of cars, against a wall. It had not even been cleaned out, and the pictures put on the website didn't get close to showing the damage done to the inside of the car. There was also part of the external door handle missing. To be fair to the chap who was trying to sort something out for us, he was very pleasant and as helpful as he could be.

We were served by Reece, who helped us find the best car that suited our needs. He was patient with us, and never pressured us. He left us to work out what car was best for us, took us for a test drive and answered all our questions easily without complaint. If he didn't know the answer he promptly went to find out and came back to us. We had a hiccup due to the late hour and he suggested an alternative and stuck with what he said he was going to do. We are very happy with our purchase and with the service ECC.

Avoid this dealership! Despite decent photos and reassurance from the salesman that the vehicle was in good condition once the purchase was completed several issues came to light that led me to requesting a full refund. Having spoken to the manager I was told this would have to be put in writing and although this has been done I have received no acknowledgement and the company still has my money despite already re advertising the vehicle. I am now looking at taking legal action to recover my funds.

My husband and I went looking for a new car and remembered that their was a car place on the A1306 Essex car company, we found what we we're looking for straight away. Al one of the friendly sales team approached us and said that we could sit in the car to see how it felt and looked inside, even though we didn't buy straight away we did come back a little later to test drive and decided to buy. We are very happy with our car and would definitely recommend to anyone looking to buy one in the future.

After being told my vehicle was only worth a small amount for part exchange, which was lower than we buy any car valuation and that it can only be forwarded onto another dealer as they dont sell those types of cars they put the car up for sale, marked up at double the price. I was not happy. I feel like I have been ripped off and would not recommend them to anyone. Although it must be said that the vehicle purchase was top condition and the customer service was good. It's a shame I was lied too.

Not the best experience I've had buying a car!!! Car wasn't even valeted, was offered a service when due but when spending £20k on a car the least it should be is clean. Lots of faffing around and was there a lot longer than I would have liked to be. Wasn't shown how the car worked and left with 10 miles of petrol late on a Saturday night to get the car back to Kent. Once in the car trying to figure it all out, was then asked to park outside the garage as they were closing. Very disappointed.

Really good experience with this company. Just helped My elderly father needed to upgrade him motor so we went to Essex car company. Sales staff were very friendly but not pushy. Showed good knowledge of each car we enquired about. Chris really helped dad and made him very comfortable. Service was great all the team seamed welcoming. I am so happy because they looked after my dad and felt like he got a special service. I would 100% recommend Essex Car Company great service and good value.

I bought my first car on finance here today. H was so so helpful with all my queries and also pointed out the very minor cosmetic issue with my car before asking me if I wanted it fixed or an extra years warranty which I was pleased to take. He was amazingly helpful and informed. For my finance I dealt with Steve who was open honest and helpful while fully explaining what I was signing up to. I would totally recommend essex car company to anyone, they were thorough, helpful and friendly.

I was not planning to buy any car that day, just wanted to research available options for future. But... Next day I took my new car from Essex Car Company and I cannot find words to share my gratitude to H, who helped me to find exactly what I wanted with good price and did everything to complete a deal as soon as possible. For me it was easy, without any stress and nicely despite the fact is was my first experience of buying used car. Thank you H and Essex Car Company

Have both the car from this garage. I have asked is the car in a good state. The seller has been nice to assist but have not said that the car was hit hard on the wheel. When I took it to the BMW service they have done the work and still could not fix to 100 proc rear axle. The information was not given about proper service. Be careful before purchasing the car. The advice I would give, first check yourself in the dealers garage what are you buying and in what state.

Thank you H & the team for being so wonderful and helpful today! Just bought my first car and the guys there were wonderful; H was so helpful and he delivered the best possible services! My experience was stress free and thank you H for being so patient with me(as you can imagine a 1st time buyer can have loads of questions..) and also, thanks to the whole team for being so professional & friendly. I highly recommend their services and thank you so much once again!!

Sold me a warranty that doesn't cover anything they told me it would. Staff also told me on numerous occasions that they are 100% sure it covers particular areas that it doesn't. Train your staff to know what they are talking about before mis selling products and cars that have problems that will cost buyers almost £1000 to fix. Terrible after care, but fantastic when you are purchasing as they clearly want to make the commission. Definitely WOULD NOT recommend.

"old style" car dealership. Paid £99 for test drive and agreed to meet at specific time. Car was not cleaned and not ready on forecourt. Furthermore the car had a lot of scratches upholstery holes, etc. that were not mentioned in the ad. To top it all the car smell of smoke which is a complete no no. You can expect also all the typical cheap salesman tactics that doesn't do the profession any good. I will buy by next car from another forecourt....

John you are 100% amazing. Very professional company. All of you made me feel welcome and relaxed. My little bumble bee and me are going to be very happy together. The after sales care I received was second to non nothing was too much trouble you really looked after me well John. Thank you (Think I'm actually going to miss you all). Thank you John and James for making me laugh so much. I never thought buying a car could be so much fun.

By Far, the smoothest car purchase I’ve ever gone through. All the staff are polite and quick to respond to individual requests, I’ve just financed a lovely bmw which wasn’t too expensive and drives an absolute treat. Very happy with how my sales adviser handled the whole transaction and personally sorted everything for me painlessly and prompt. Highly recommend the dealership and if you want the same experience as me, the man to find is “H”.

Terrible experience, nice all the way up untill I part exchanged my car and bought my new one. Never got my v5 document through. They never sent off for it. Phoned plenty of times to ask when the finally answered they just said it must of got lost in the post. Somehow my old car went through the Dartford charge the next day and I got charged for it. Tried fighting it and racked up a massive bill thanks to it. Had to pay it

I purchased a car from Essex Car Company in early June and received excellent service from Al. He was super helpful from viewings through to purchasing my car. He was not pushy and let me look around for as long as I wanted. Nothing was too much trouble and everything was taken care of through the purchasing process. Would highly recommend this company and Al if you’re looking for a new car. Thank you Al! 5-star service.

I needed a car at short notice and James was there to help with great knowledge and a friendly approach. He answered all of my questions and he helped me to find the car I liked and ensured I got it as quickly as possible and with the price I wanted. It was an exciting purchase for me and he understood that and was excited for me yet professional and informative throughout. I would highly recommend these guys. Thank you!

Very happy with customer service from Abs and Pierre...I nearly left without buying my car due to a few marks after a mop up, but they were able to settle my queries and sort out the car so it was in excellent condition. I felt confident that I could trust them to stick to their words and they did throughout. No hassle and no usual salesman pressure to buy. Would definitely recommend and will use them again.

Absolutely fantastic experience, highly recommend the guys at Essex car. From the start they made me feel very welcome, friendly environment. Al was happy to answer any questions i had, guided me every step of the way!! I couldn’t be happier, very professional from start to finish. Wide range of cars, buy with confidence.. thank you so much Al for all your help I highly appreciate it!!! 10/10

Friendly and approachable - happy to spend the time to show me the car and answer all my questions. Most importantly, made a pointed effort to ensure I had a car that suited my needs, and that I left happy from the experience. Had a really good experience with Amir who gave me peace of mind through the process, but also appreciated that others were always approachable and helpful as well!

Beautiful range of cars and extremely pleased with our purchase yesterday. My husband is over the moon! H was a pleasure to meet he really looked after us and helped us decide the best car for us. The other members working there were really friendly and the atmosphere was really fun and jolly. Really reccomend this place for the best deals and cars. Will be coming back in the future.

Bought a Mercedes C Class from the company last week. H was absolutely amazing and definitely deserves to be recognised for is hard work! I have met several car salesman and his customer service was the main reason for purchasing the car at Essex Car Company. He is an absolute natural at what he does and makes the process easy for the customers. Absolutely love my new car, thank you!

Fair part exchange price towards a great little car. Like to push a hard bargain when it comes to finalising the deal, but ended up being very fair. AA inspected cars is a plus point. Property has a few to many vehicles crammed in which makes viewing a little tricky. Pierre was really good. Would recommend if you're are paying cash, can't comment on finance as we didn't need any.

Went to Essex Car Company to view a car we’d seen online. From the minute we got on the phone to enquire about the vehicle the salesman was friendly, helpful and welcomed us down for us to have a better look and feel of the car. The price was right, service perfect and the car is just what we wanted and needed. All the family are happy. Thanks a million to Reece. Great guy!!! A*

Visited today. Dealt with by "CHRIS". Just the right level of engagement without being pushy, added bonus of not having him hovering around when thinking things over. Vehicles in a great condition and ready to go when I purchased. Everything about the experience was smooth and easy, along with a very good deal. Great experience and highly recommend the company, especially Chris.

POOR! Sold a vehicle with faults and deny them being there even with evidence provided! Mileage was higher than advert stated. Had the car for 48hrs before all the masked imperfections came to light and they have now had it for a week doing repairs. They take forever to respond and do not answer questions that are asked and just continue to dodge them. Applaud by this company!

Great customer service from James, would recommend him to everyone. They have a large variety of cars and they offer many financial plans to everyone. Only thing I'd say there is to improve is that the team should only deal with one customer at a time one the day of purchase, things can become very messy and delayed when someone is trying to deal with many customers at once.

Very fast and reliable. I enquired about a car and it was delivered the next day. I was sent videos of the car (as I’m in quarantine and not able to leave the house) detailing any scratches etc, so I knew exactly what I was getting. Also, I got the car for a great price considering it’s only 3 years old. Would highly recommend using Essex Car Company to get your next car!

Excellent place to buy a car.bought two cars from these guys over the last now 4 years both times they looked after with no sales pressure nonsense. Had a minor issue on my 1st car and it was repaired without delay and with no hassle. That's why I bought my second from here. Reece & James are super chaps (even invited me out for a pint over the road) definitely recommend.

I brought my car from here, Called up in the morning after seeing it online. Spoke to H, was a really nice chap. friendly and chatty. test drove the car the same day, they sorted out my finance the same day, traded my car in the same day and drove away in my new car, THE SAME DAY, Really happy with the service from these guys. H was a 10/10 real asset to them. . cheers!

I would give six stars if I could. Exceptional customer service, friendly people. Picked up the car with more than half a tank of fuel and it was clean. I did not get a chance to view the car before I bought it, but it was as advertised if not better. I would definitely recommend buying from Essex Car Company and I will be doing more business with them in my he future.

Their best salesman gave us a a great deal!! We feel very happy, everything just felt right, all clear and safe process. They were just open to every question. We do struggle with the language but they spare more time to explain every detail. Looking forward to refer some friends for more great deals!! Congrats to our salesman Mr. H, for all the great service.

I had a great experience with this company while looking to buy a car. They have a great customer service, professional agents, especially Hamzah(H). He is brilliant in his job, kind and polite, ready to do anything in order to make us happy with our choice. He is made for this job. Wide variety of cars, fair prices. I will definitely recommend this dealer.

We just bought a car from Essex Car Company and what a fantastic experience. From the initial phone call to completing the sale we dealt with Chris, he was really helpful and made us feel relaxed and offered sound advice and guidance which helped make our decision. The car was presented well and we are so pleased. Will definitely go back when buying again.

I recently purchased a BMW 1 series from Essex Car Company. My main point of contact was a salesman called “H”. I already knew the car I wanted and he agreed that it was the correct car for me and explained to me different features on the car and made the whole process easy. He made sure the car had a MOT and was clean and ready for me to collect.

I had wonderful experience with Essex car. My sales person Chris, top man, he took time to explain what needs to done even when questioned, he answered honestly and with excellent knowledge. I say a big thank you to him. The car was exactly as advertised and I am impressed. Top marks to Essex car, it is worth recommending to anyone. Regard Peter

Had a long drive to go and view a car at this company, we met Al one of the staff who was very helpful and easy to talk to after a test drive we decided to buy and the customer service was great Al assisted us with every matter , we left that day with a lovely shiny car all paperwork and hassle taken over by the company. would highly recommend.

We picked up our daughters Audi A1 this week, what a totally pleasurable experiecne. From start to finish the whole team were very professional. The price of the vehicle and the part exchange valuation were both very fair, everything that the salesman said would be done,was. I would highly recommend ECC and would use them for further purchases.

After a terrible experience with auto trader a friend recommended me visit here, I couldn’t fault anything friendly welcome the knowledge of there cars was great nothing they didn’t know, helpful and no question was a silly question, very confident with my purchase and will definitely recommend to any one looking for a car. Thank you guys

My dad recently bought a car through Essex car company and came out of the experience with a lovely car and a smile on his face. He didn’t face any pressure or hard selling and have excellent customer service especially from James Gammon, the salesman at the time. If you’re looking for a car, I would highly recommend these guys.

Great experience and valued advice from the whole team, made the process fun and less stressful then normal. Long overdue upgrade and had a target purchase in mind. Chosen car has exceeded expectations so far, albeit early days till the car is driven in. Hopefully will see wonderful customer support if there’s any future issues.

Went there to test drive a car,they were quiet busy. Spend 5minutes hanging around,than ask for help. One of the sales man came to me asking which car I looking for,fixed the details and I was off with a 13grand car !alone! For halfen hour! I could make than an easy decision. No push push policy! Highly recommended!!

Ask for Reece! He had great patience and helped me find exactly what I wanted and at a good price. Fantastic customer service he has even called since to make sure everything’s ok. Couldn’t be happier with my new car, they have an excellent selection. I will be going back again soon to buy another car for my wife.

Essex Car Company is a very professional company. I was able to negotiate a price with them based on prices of similar cars. They took all these factors into consideration when settling on a price. They did not rush a sale but gave me time to think things through and inspect the car. They are honest and reliable.

I test drove and brought a Ford Fiesta on the same day. They even helped to get my father in laws car back with no hassle. About a week later they sorted out a parcel shelf for the car free of charge. The salesman Amir could not been more helpful. I would recommend to anyone in the area who wants a new car.

Fantastic experience from this company when we purchased a used car this week for my wife. Charlie went out of his way to look after us and did everything he promised to prepare the car and called back every time he said he would. Everyone at the dealership were friendly and I would highly recommend them.

Great friendly and professional service received. Reece and Al were extremely helpful, Al made sure I was satisfied with the car I was buying, by getting his mechanics to do additional checks. Answered all my questions and went through everything with me, great service overall, would definitely recommend.

Fantastic service from these guys, great selection of top quality cars, greeted by James the first time, then dealt with by ‘H’ from start to finish was a smooth transaction, car mopped nicely when I collected it . Thank you for great service : thoroughly recommend you visit before looking anywhere else.

James,Vicky and the team are amazing. Had a little problem with the car after a month of buying it from them, and they went out of their way to help me. Thank you so much! Honest, reliable car sales, which are hard to come by these days. HIGHLY recommend buying a car here, you won't be disappointed!

Bought an unsafe used car from them, they messed up all of the paperwork, refuse to call back from repeated calls from their incompetence, £2k of payments caused by them. Amir still refuses to answer the phone. Absolute con artists. Avoid like the plague. Next step for me is going to court.

Very helpful staff, Al helped me trade in my Mercedes R Class for a more suitable, nearly new vehicle at an excellent price with great finance arrangement. No pressure when it comes to looking at the cars, wide range of vehicles available. I would highly recommend this company to my friends

All sales representatives and managers were very attentive and were extremelyhelpful. And a special thank you to H who was very professional, knowledgeable and made the process stress free. I would fully recommend in fact I have already. Thanks again to Essex car company especially H. Mark

Dave lambert was fantastic with me throughout the whole process. Very welcoming and was not pushy at all during any stages. Dave offered a great test drive and also was very personalised service. Couldn't recommend using Essex car company and especially Dave as your sales man. Thank you.

Really nice place to go to. Dave Lambert who was dealing with my queries was fantastic on that day when I got my car but not just him the staff was really nice as well. I would recommend if anyway is looking for a car to go to this place and have a look what car that you are looking for.

I have just bought a car recently from Chris and I had a fantastic customer service from test driving the car to the end result of buying the car. Chris was a pleasure to deal with from start to finish and I would recommend Chris as the go to sales person. Thanks for all your help Chris

I have a lovely experience at the Essex Car Company! I was offered tea coffee very often. They really were chatty and made me feel so comfortable. They where very informative in regards to the buying of my car. I would definitely recommend Essex car company to my family and friends.

Come to discuss my planning vehicle purchase and firstly been happy how the seller (i forgot his name) deal with the customer (me). Very friendly and clear information delivered! With some kind companies match better have a deal even is more expensive to compare with others. Thanks

I bought a car yesterday and I’m very happy. I wanted to thank the whole team, everyone was very nice and helpful. I gave them my car and got a new one and it al went super quick with no problems. Whole Essex Car Company team did a great job. Thanks again and definitely recommend.

I had a great experience with this company while looking to buy a car. The whole team are very warm and well coming. They have positive attitude dealing with customers, especially Chris and Alf who dealt with me. I am confident to recommend family and friends to this dealership.

I did a deal with Essex Car Company. The salesman Chris was a excellent sales advisor attending to all my needs and answered all my questions. He was very efficient and always replied to my phone calls. The process is very fast and you can too drive away feeling really happy.

Spoke to Reece today, helped me and my wife choose a car. Down to earth bloke who seemed like he couldn't do enough. Would recommend essex car company to anyone who is looking. I was refused credit at 3 places and got credit here where the monthly payments are affordable too.

Amazing service from start to finish with Chris really helpful and not once did I feel pressured into buying. All the team at Essex car company are a friendly bunch would deffo recommend them to friends and family and would 100% buy another car with them in the future.

Brilliant experience at the Essex Car Company. H was absolutely fantastic at giving us all the right guidance and information without pushing us into a decision. We are delighted with our beautiful new car, and cannot recommend ECC (and particularly H) highly enough!

Purchased my car from Essex Car Company. A big shout out to Chris, who was fantastic and to the point. The sale and after sale went smoothly. He was patient and answered all our questions (including the annoying questions). A very reassuring experience with Chris

Upgraded to a newer model which was very keenly priced. We were looked after by Al who gave us a fair price for our trade in too. Very polite, friendly and professional service and would definitely recommend anyone looking to change their car to give Al a call.

Popped in to have a look at some cars to try & give us an idea of what we would like as our next car. The staff were very friendly & patient with us. Will continue our search but definitely see if they have any available, once we make our preferred choice.

What can I say, perfect service from start to finish. Was helped through getting the car tax done, a 5 day drive away insurance. Car was given a full years MOT and a service. The whole team were very friendly and helpful. Would highly recommend.

Great service as always from this place, I arrived, test drove, exchanged, and drove away my new car all within a few hours. Lots of patience from Al and Amir, even staying late to see the deal through and sort the paperwork. Thanks a lot guys.

I had a great experience with Essex Car Company . H the sales representative I dealt with was efficient and attentive to my needs . H also helped me get the best deal. I would highly recommend the team as everyone was polite and accommodating.

In the past we have not had much luck with salesman, but we gave Essex Car company ago and when we arrived we was greeted by a salesman called Reece. He was so helpful and found us something within our buget. We will definitely recommend them.

Found a great deal with Essex Car Company and Al was brilliant to deal with. He really looked after us, was always available when I had any questions and even came with me to the local post office to help me tax the car! Fantastic service.

Purchased a 2020 Focus estate financed through Zuto. Car was ready to go next day with new MOT! Car was clean and all ready to go. Took to Fords for a fresh service and check over for peace of mind and they said it was all clean and tidy.

We had the pleasure of dealing with Al, at ECC. We walked in on Saturday, not thinking we would be leaving with a new car…but we did. We were so happy with the service provided by all of the team, especially Al, and are so happy with our

Looking for a new car, saw 2 vehicles, a young man came over, we told him what we were looking for he answered a few questions, he then asked how much was we spending? ( when it should be what's your budget?) , as soon as we told him £

Lovely service and approachable - they were happy to spend the time to show me the car and answer all my questions. Most importantly, they ensured I had left with a car that suited my needs. Definitely recommend MR AL and Mr H service!

I recently purchased a car from this dealership I spoke with dave who was very friendly and helpful as was H. Very nice and friendly. relaxed atmosphere I would definitely recommend you go there if your looking for a new motor . …

Got great service from start to finish from Chris answered all questions I had...he was friendly easy going not pushy at all. Great car selection to choose from as well would recommend a visit if your looking for a car. Thanks Chris