I cannot recommend Katrina Riehl enough! This wonderful woman responded to my enquiry within a few hours and instantly relieved me of all my worries and stress. She provided me with multiple quotes and was available for me to contact at any time. Nothing felt like it was too much to ask for with Kat, she really went above and beyond and I can’t thank her enough. I recently had a bad experience with Flight Centre and was very weary about enquiring, but I am so glad that she was able to restore my trust with the company. Kat was able to assist me with booking flights, trains and travel insurance within 3 days, I honestly can’t thank her enough. I am finally relaxed and looking forward to my trip to Europe, I will definitely be coming back to her with any future bookings!

Myself and a friend had booked a trip to Thailand with flight centre Forest Lake - with the staff member Tracey - in which was made easy to make a booking to organise the flights and accommodations. The staff member had booked the flights and insurance for two people, however, the accommodation was only booked for one person which had brought a lot of stress onto two young girls that are inexperienced in travelling. When trying to organise the refund that was promised, Tracey had failed to attend appointments via phone call that were specifically booked with her. From my personal experience, I will not be booking future trips with flight centre due to the lack of professionalism and inability to communicate with clients. Very disappointed to say the least.

My friend and I had booked a trip to Thailand with Tracy at Flight Centre Forest Lake. The flight and insurance were booked under both of our names. However, when we arrived, the receptionist informed us that the booking only included my friend. We contacted the 24 hour line and they told us that we had to wait until flight centre opened. After reaching out countless times, I still have not yet been compensated for their mistake. I understand that people can make mistakes, but it still hasn’t been resolved weeks after the fact.This is not good enough and I’m very disappointed with my experience. Will never use flight centre again and would never recommend to anyone wanting to book a RELAXING holiday.

I can not recommended the staff at Forest Lake more from the initial phone call regarding prices leading to tickets Alysha was amazing. The real praise is for Brent who took my calls and replied to my many emails I wanted to come home early due to deteriorating weather conditions he changed my tickets and then when the flight was delayed then cancelled he got me onto the first flight out he kept in contact with me throughout the process I will always use flight centre for booking my trips the absolute peace of mind being able to ring and email with a problem and feel confident that they are doing what theybcant tongelp I even recieved a welcome home email from.Bremt thanks again

The service here was abysmal. I would have been less concerned if they kept in contact to advise of their progress, but making promises to complete work by the end of the day, then never completing it was really stressful, especially with a trip only a few weeks away. It took 7 days of chasing the agent up every single day, calling and emailing and going in twice, to be promised it would be done, and never happening. Eventually I had to go in and sit across from the agent for 2hours to ensure they completed the booking. Incredibly disappointing and won't be back.

Katrina was angel sent from heaven with out wings. We booked flights to Sri Lanka from Singapore airlines through flight center forest lake. She matched the online fair with the convenience of personal assistance for changes of flight with ease of mind. I'm so happy since we tested positive for COVID-19 just before flight she helped us reschedule the flight at no extra cost. I would highly recommend them rather than booking online where there's no one to take care of you. Once again brava Katrina, high five to you.

Try not to use any holiday agent. It costs twice as much. Its easy to arrange your own holiday. I book the first 2 days only and then book from the destination. Be careful, they will add things without telling you. I used them to just help book a complex plane trip and had to make her remove 4 things i never asked for. Be careful of their visa service. They tried to charge me $150 to get a visa which i ended up getting myself online in 15 minutes for $35.

Would not recommend this particular branch to anyone. Went in one day requesting for a quote (honeymoon package). Had to follow up three days later and finally got the quote one week later. Asked for a requote and rang the agent for an update and was met with the response that they have a backlog and will get to it when they can. One week on have yet to hear from them. Poor service.

Absolutely hopeless to deal with, I rang 3 times chasing up a holiday for the family, epic fail I will never bother with this lot again. Not very customer friendly or orientated, could not even be bothered to return my calls. My advice is to take your business elsewhere, as any other travel agent would of gotten back to me within the week or at least returned my calls.!!

Not a very customer friendly not much privacy ,you get treated like a number , we told them a number of times we don't want flights to Sydney for a cruise that we booked through them , my missus doesn't fly, but they keep giving us emails about flights to Sydney for the cruise and we had to fill our own info for the ship , will not use them again

Never again... bad service, I had to chase the travel agent for my booking details as she was allways away, on conference or sick. Then it still wasn't done properly the day before I travel and I'm still trying to sort it out. And have found better prices online for the exact same motel for the.same dates.. not happy

Teonie , flight Centre Forest Lake, assisted me with flights for my parents travelling from South Africa to Australia. Teonie has been most professional and went over and above to find suitable dates that fitted my affordability. It's not very often that one would find such professionalism and caring attitude.

Had the best customer service from Jessica Joy today. Made purchasing flight tickets super easy. Her knowledge made it simple to understand. Along with her outstanding service she also has the best personality, super friendly. Would recommend anyone looking to travel to go see Jessica at the FL branch.

A huge thank you to Alysha for getting us on a flight back to Australia from the UK recently during these tough covid times - the amount of research and effort Alysha did to ensure our trip was smooth was the highest level of dedication I have ever had from a travel agent. Thank you!

I dealt with Kat, she went above and beyond to help me out when booking flights to London. Not only was she was very responsive, she also accommodated all of the changes that I asked for and put in the extra effort in trying to cater to my requests. Thank you very much.

Katrina has been really helpful in booking international flights to Italy. Very friendly and prompt replies. She was able to find a better price than I could find looking online myself (so that I could fly in and out of different cities). Thanks again Katrina!

Cannot recommend Tracey enough, she was so helpful with securing us our dream international flights at the best price and departure/arrival times. Our family is all singing your praise, Tracey! I’d definitely recommend Flight Centre Forest Lake

Would not recommend Flight Centre to anyone. Went to my local Flight Centre office to book an international flight. The office refused to help me book an airline that they said wasn't a preferred carrier and wouldn't bring up my suggested

I would give zero if I can, the manager sent internal msg not to take me as I have booked with someone else. But It was the first time I went to flight centre. Hopeless don't even bother going there. Book online and save your time.

Just drop in book ticket for international flight ask for cheapest flexible date to check and asked to beet online price Australia website straight away she said no we don't have that service not customer oriented business

10/10 service from Jessica Joy, she has been nothing but patient and helpful with booking my flights! If you’re looking at flights I would definitely recommend seeing her! Thanks again for all the help!

Kat at Forest Lake Flight Centre was amazing when booking our trip to Canada. Nothing was too much trouble and everything was seamless. Will definitely have Kat arrange all our travel in the future.

Katrina was amazing! Thank you so much for booking our last minute trip and dealing with all my specific requirements for our hotel, cannot wait thank you again! …

I think Flight Centre have forgotten they are selling holidays and fun apparently.... Not so fun trying to book a flight, online and in-store.... Fail flight Centre!!!

I wouldn't recommend Forest Lake Flight Centre, as they have stuffed up my trip to Canada. The consultant is very slow in returning my calls or emails.

They were not really interested in my holiday even though I tried to keep in contact. I just gave up on them and booked through another travel agent.

Katrina has been absolutely amazing at the Forest lake flight centre would highly recommend her for any of your travel needs …

Shockingly rude and obnoxious staff. In particular the manager. Save yourself the insult and go to another more welcoming branch

I asked for a quote and I haven’t received it and my messages haven’t replied as well. Really disappointed.

Very.helpful people always will give you a better deal prices connections hotel bookings you name it .

Tracey gave a great customer service. I hope all staff members have the same positive attitude.

Quick and accurate process completed by a professional and courteous agent.... well done.

Thank you Tracey for your assistance in booking a flight for my son, it was seamless

Terrible at returning genuine queries. We went with another travel agency.

rip offs better to shop online for your tickets unless ur to lazy

Friendly staff, helpful and always looking out for cheaper deals

Always wonderful service..well done.keep up the good work

Have used them a couple of times for overseas trips.

Good prices, good location. Friendly staff

Very good! Lovely Sales Assistant.

Excellent and experienced staff.

Agent giving false information.

Ashley was amazing,very helpful

Great staff and great service.

Very good service by Tracey

Very helpful and friendly.

One star should say enough

…

Good place for shopping

Helpful and informative

Expensive for visas.

Great service

helpfull

Helpful

Good

Ok