Appalling company. 1 star is too generous. They Had my car in last summer to replace drivers side window regulator and back in shortly after for front drivers side wheel bearing. Within 4 weeks my window stopped working and was clunking loudly. I removed the door card to find they had damaged the fixings for the window motor so thought it would be a good idea to hold it up with a cable tie resting on the internal skin of the door. I had to re-fix it in using 6mm all thread and nuts. The wheel bearing is another story which I didn’t realise until yesterday when my car was making the same droning noise as before. Another garage local to me told me it was the wheel bearing - the same wheel bearing this garage replaced for me. As they bodged up my window I didn’t want to let them loose on my car again as I lost all trust in them. To make matters worse and is the main reason for this review is the fact that they had damaged my hub getting the bearing off originally. The garage that put a new bearing on told me it would come loose again as the hub had been hammered and had some grinder action on it too. They have given me the old hub and bearing as evidence and it’s a right state. The way I see it these cowboys left my car in a dangerous unroadworthy condition. I do a lot of motorway miles with my children in the car and I hate to think what could’ve happened if the bearing had collapsed whilst doing 70mph. Trading standards will be informed shortly and I will not be recommended them to any friends or family. I wouldn’t even recommend them to my worst enemy and that tells you all you need to know about them. Google need to add a minus 5 star option and that would still be generous. EDIT - Silver Audi (summer 2022)

Be careful - good at some things , bad at others ! Its ashame because at first I really thought I had found a garage I could trust . Originally came here because seat couldn't find why the engine light came on in the car . This garage could and was able to fix the problem . The car suddenly started leaking coolant which it hadn't done before . The garage didn't change the part that was actually leaking ,but changed a part they said was causing it ! It was still doing it even after having this done . They had the car in and out for almost two wks, still refusing to change the part that east leaking. My warranty told me to take my car to a different garage because they was unhappy , plus in car footage shows how they "test drive " . My car has now been diagnosed that the resiviour"the part that was leaking" is the problem after all , it needs changing, but because it hasn't been changed the crystals that are in my resivour have now gone into my system because it has burst and been allowed to travel , its caused the radiator to not work so I have no hot air and there could be more damage because the crystals are so small . So if they would have listened and changed the part that was leaking the car would not have been able to have got so bad . They had the car in for 7 days at one point . So now I don't recommend this garage its ashame because the reception staff are lovely and I'm sure the worker a work very hard . Just other don't listen to what I was showing them and I sent videos and pics of what was happening on a daily basis . Never mind , I have an amazing garage now who knows what they are talking about .

CON - RIP OFF - UNTRUSTWORTHY - DISHONEST & FRAUDSTERS - AVOID AVOID AVOID GARAGE UNDER NEW MANAGEMENT My car brokedown (needed Clutch replacement) and RAC said Great Barr MOT & Service are their are approved garage. Garage they said they will not be able to tell me when car will be ready or what the fault was to start with despite RAC advising them it was a clutch issue; first it was 2, 3days etc... then they said they were under the impression the AA was going to pay, then they came up with another excuse that a warranty company was going to pay (despite advising them on day one that I will be the one paying for it) They initially quoted me that it was an 8 hour job and it will cost me including parts and labour £547.00 inc VAT; I disputed the labour and the time it takes for replacing clutch. I advised them of the comparision from other garages that maximum other independent garages chare are between £350 to £400 and Lee advised that inc VAT, it would cost me £487.00 for parts and labour and I agreed. after 8 days, I went in the afternoon and the car was already done (in less than 5 hrs) and I was charged 7 hr labour. and the amount of £567.00 when disputed the charges, I was informed that the conversation never took place and he does not recollect the conversation. The only thing he recollect I asked them to fix the car and that about it. I would like to warn other unsuspecting customers to AVOID THIS PLACE at all costs unless you have lot of money to spare. The people running this place have got no integrity, respect and they are DISHONEST.

First time broke my air suspension (cost £6.5k new fitted, repair was quick and cheap but inconvenience was significant),air suspension by accuair standard on some high end range rovers, mercs. Now second time (yes mug) was asked to come in at 715am to look at a knock, on ramp while I wait. Could fix it the same day (wasn’t going to hold GBMOT to this because could be things o/s of control. I said I’d switched off the air in workshop mode. Waited. Wife came to pick me up. No wiser but left vehicle with Great Barr MOT for the day. Thought ring at 2ish see what’s happening. Nothing apparently. Said they were not prepared to put my vehicle on their ramp and take responsibility for damage to air suspension. But didn’t bother to say they had/were doing nothing with it. From the two occasions both negative experiences. I give high ratings too. Check Darkside Developments and my 5* review. I also rated Plush automotive (who fit an upgrade the same system on high end cars and carry out work diligently and communicate professionally). Definitely not coming again. 3 strokes works I think when your mostly having a good experience. But not when it’s your only experience. The bottom line is both occasions I visited I have had my time needlessly wasted and just glad I’ve learnt the lesson now without great cost.

My better half needed her sorting locally so i checked the reviews and gave em a call. They were able to get her car in when she was free and offered a same day appointment at first. I generally pay £50 per hour + parts on labour where i live but these guys are at about £37 something + vat per hour + parts and the parts were pretty good. Since they had her car (literally for moments in the garage world) she has had no more engine light or limp mode issues with her car . I'm gonna insist she uses them for owt in the future like a service . The staff and garage are very friendly and will inform you of any costs before they go ahead with diagnostic/work. I went shopping around the area ont phone to see the rates of the others garages and Great Barr MOT and Service offered the best price and good workmanship. Update: The engine light came back on so i called them and they had her car back to diagnose the fault at no charge. They found new problems and gave us options to sort it.

These guys are fantastic! From calling in last week to book an MOT and full service, they managed to get me in over 2 days (as I requested). Came in on Tuesday for my MOT where I was greeted by the fantastic Kennedy. Friendly, thoughtful and a proper laugh. 45 minute wait for my MOT didn’t seem that long at all. Thanks Kennedy! Onto today. Greeted by the fabled Zara! The positive reviews are all accurate. Friendly, knowledgable and very customer centric! When I say this is a proper family run business, I mean it. Felt comfortable through a 2 hour wait for my service (Cheers James!) and even met Reggie! Finding a trusted garage these days is difficult. The fact these guys are an AA approved garage, you already FEEL secure. When you meet the family, you KNOW you’re secure! Ace work guys. Look forward to coming back next year!

Absolutely awful service received. In supporting local businesses I thought to give them a go. My MOT failed weeks ago, due to an electrical fault with lights, I took it in a number of times, as asked for this to be fixed, two of those times it wasn’t resolved, and I just wasted my day without a car that was sat at their garage. When you have kids this isn’t good. But no apology for messing me around, communication with their electrician leaves a lot to be desired and the issue is still not resolved. I have paid £80 for a job that is not complete. And even though I called in again, I have still had no response. The communication from this company is atrocious. And their customer service-well. I will take it to someone that actually can resolve my issue instead of messing me around.

Brilliant. I have a VW transporter shuttle and they’ve been absolutely bang on. I work for The AA (office work) and was strongly recommended to them by a patrol I know that knows his stuff following an alternator belt issue. Since using their garage I’ve had full service, breaks and discs, alternator belt snapped and they fitted me a new one and cam belt and water pump all done by them (all separate visits) they are fairly priced and I’ve always been charged exactly as quoted. Never waited more than a few days to get it in. Drop off at 8am and always had a call for pick up by latest 3pm. Everyone always friendly and knowledgeable. 100% would recommend, they’ll certainly have my business over the coming years!

I booked in on the Tuesday for the Friday. Arrived early on the Friday and was told the brakes would be done the same day. Long story short I had to phone them three times to see if my car was finished. They told me on three separate occasions that the parts had only just arrived. At 3pm,5pm and 10:30 on the Saturday. When phoning at 5pm on the Friday I was told it would be done first thing Saturday morning. It wasn't. I was then told at 10:30 it was about to be done. It wasn't. I phoned again at 1:30pm on the Saturday and it still wasn't done. I then collected my car and went elsewhere. Terrible communication, all that to be without my car for 29 hours and no work done.

"I recently had my MOT service done and I have to say, the service I received was outstanding. The team at Great Barr mot and service centre went above and beyond to ensure that my car was running smoothly and safely. Not only were they efficient in their work, but they were also very friendly and knowledgeable. They took the time to explain everything that needed to be done and even gave me tips on how to maintain my car. I was impressed with the attention to detail and the level of care they put into their work. Overall, I would highly recommend [Great Barr mot and service centre ] for anyone in need of a reliable MOT service. Thank you for the great service!"

WILL EVER USE THIS GARAGE AGAIN!!! had my car for 7 days to then be told had no oil in it after sitting there in there for so long ( which there was oil in it they over filed it ) first time picking it up from them I broke down 4 miles down the road and rac took it back to them , had the car for 3 day changed a part and changed me £110 back down the road again this time got 10miles moral-of the story this garage is shocking and don’t check after they do the work on it other wise they would of know the car wasn’t fit and still not suitable to drive !!!!

Went in for my MOT which passed. I left the garage and was having a horrible noise at the back of the car and my handbrake wouldn’t go up. I took it back and he said they misaligned it coming off the ramp. I then left and immediately had a new noise! I took it back in the morning, waited all day with no call, so I just showed up at closing, for them to tell me it’s my rear brakes and nothing to do with them (coincidentally) but that they hadn’t actually inspected it and didn’t know for sure. Great service!!

Rang the garage on Wednesday to explain the problems I was having with the car, and was worried that the car wouldn't make it to the garage. They arranged collection of the car on the Thursday night and the car was fixed on the Friday. New clutch was installed and the rest of the car checked. Brilliant price. Excellent service. Have used other garages in the local area in the past but they're not as friendly and well managed. Wouldn't go anywhere else. Thanks.

Very responsive. Booked in for wheel alignment. Got my car on the ramps on time and completed the alignment in a timely manager. Mechanic even took me to view the results of the adjustments on screen, and explained the adjustments made. Not many other garages I've used do this. Very transparent and with fair prices. As a car enthusiast, this was a good experience! Highly recommended.

I've been taking my Renault Trafic van to Great Barr Service Centre for a while now and they've sorted all issues out and given me the full lowdown on what was going on with the fuel injectors. Lee has been very helpful and told me exactly what's what. A great bloke to deal with. Would highly recommend Great Barr MOT & Service Centre.

My car needed a MOT and welding work to be completed. The customer service was excellent as soon as I walked through the door, Sharon who worked in reception was very polite, friendly and knowledgeable and kept me updated on the work to be carried out and costs. I will be using this centre in future I recommend using this company.

We have used the Great Barr MOT service centre twice now. Once for a tyre and latterly for an engine issue. I cannot recommend this business more highly. On both occasions they have helped my father and have gone above and beyond to make sure the issues are fixed quickly. Absolutely a 5 star service. I can’t thank you enough

Very poor service. I was promised on 5 occasions over 2 days that someone will be coming to check a battery they fitted into my car. After several calls and being promised someone will come out to me, nobody came during the 2 days. None of the staff even contacted me to tell me otherwise. Will not be using them again!!!

From now on I will be using this mechanic for my MOT or service for my car. They did an amazing job last week at a very reasonable price and on time. I saved money on repairs for my car, and they are very friendly. I highly recommend this garage to anyone. Thanks to Zara and all the people working in the garage!

Took my clio in for mot- They tried to source me a part and when they found one that was expensive helped me figure out what part to get at a cheaper price. Passed mot - Fairly priced and warm and friendly staff even the mechanics and everywhere else ive gone theyre always grumpy:-) Definitely recommend

Great Barr MOT and Testing Services were able to sort a persistent problem I was having with the brakes within an hour. I had previously spoken to two garages about the same problem and they had come up with costly solutions that did not solve it. Great job guys. Would highly recommend …

Excellent service, would definitely recommend to others without a doubt. Friendly staff (Jake and Sharon in particular, hope I remembered names correctly!) who kept in contact with me and efficient work completed on my car for a reasonable price. Will 100% be visiting for future MOT/services needs.

Noticed that my car was losing power and mis-firing, phoned these guys an they fitted me in rite away, within a few hours I was back on the road, they even dropped me back home until my car was ready! Amazing service, would highly recommend, I will 100% be using these guys from now on

I had my MOT done. They were very friendly, helpful and went above and beyond. When my car failed on 2 tyres, they quickly went and got the tyres, replaced them and re did the MOT for free. Will definitely be using here from now on and have recommended to friends and family

Would highly recommend this garage. We broke down (luckily just outside) and the guys were so helpful... got us back on the road for an amazing price! if we lived closer, I'd make them my mechanics. Thanks to all the staff who patiently put our car back together.

Very friendly garage. Completed my MOT and completed the work to get a pass. Zara was very helpful with explaining any of the information I didn't understand. Excellent communication, customer service and standard of work in a fantastic time frame. Thankyou

Recently brought in my car and partners cars for MOTs. Both different makes mine a Jaguar XF and hers Nissan Quashqi. Both had minor faults and were sorted asap to really help us out as we both need cars for children and work. Much appreciated thank you

Took my car in for a general check as I just bought it second hand. Staff were super helpful and clearly explained the services I required. Felt much safer driving away with the adjustments the mechanics made. Would recommend to anyone nearby.

The service I received was second to none Des the owner went way above and beyond to ensure I was looked after, such a friendly kind gent nothing was to much trouble would definitely recommend the mot centre and.his car sales garage next door

I am very happy with the service I have received from Great barr garage 3 months ago I am back for full service now. The quality of work is excellent and also reliable and very efficient. I strongly recommend using the them. Thank you xxx

Great from start to finish. Really friendly knowledgeable staff. Nothing is too much, booked in within a few days and car was ready in a few hours. Thanks for changing my aux belt, I'll definitely be using again for all my car needs!!

Started to go to this garage a couple of years ago because it is local. Glad I did. Great customer service, great experienced staff always ready to advise/help. Very pleased with the prices. Would I recommend them....you bet I would.

MOT I had appointment this morning for 8:00am, paid in advance and booked with AA Smart, confirmed by text message with registration number and when I got to the Garage, they told me I have to wait until 9:30am... Better avoid them

Absolutely 5 star service. I came in this morning with an issue with my brake lights not working, a part was ordered and fixed as quickly as possible! Can’t recommend this place enough! Thankyou to James who helped with my repairs!

Took my car for Mot last minute as forgot about. These got my car in on a Sunday. The technician was sound and polite and helpful and sorted the mot pretty much straight away. Top serve and definitely would recommend …

Used these Guys recently and was really impressed with the Service and Good attitude. Didn't charge for work that ultimately couldn't pinpoint the minor intermittent Engine fault but gave excellent advise going forward.

Had my car MOT'd & Fully Serviced here today! Cant fault them! Amazing service given, and kept me up to date all throughout having my car! Will definately be my garage of choice going forward! Thankyou!!! …

Friendly efficient helpful honest. Couldn't been a better service. Did my MOT anything didn't need doing from original quote they refunded which is honest and refreshing. Zara front of house friendly and knowledgeable.

Big thank you to Des and Andy down at the garage, my first time using this place and they made my quad bike MOT experience very easy! very friendly guys, top service, great prices! Highly recommend …

All the staff from the receptionist through to the mechanics are extremely helpful. I've never been to such a friendly garage before. I fully recommend the staff due to their professionalism and kindness.

Not trustworthy. As they promise to take my car today but as I paid for towing my car to them. They don't accept it. And I have to pay to tow back my car. Definitely not recommend this company to anyone.

The customer service I received for my MOT was very good throughout my stay with them. The staff are very friendly and from my conversation with one of the staff, I happen to be the 1st MOT customer.

I had engine Mangement light come on and it kept on going to limp mode ( my Citreon Berlingo) James sorted out very quickly and efficiently. Very good professional service. I recommend it every body.

I used this unit when it was a wholesalers and the refit into a garage is exceptional. Well presented throughout with good quality products and tools been used. A friendly service, very well priced!

Cannot speak highly enough.. job quoted, job done within 24 hours exactly as quoted, car never sounded better. Professional, friendly, trustworthy, what more can you ask for.. thanks guys

Very satisfied with all work carried out. Team is very professional. So helpful picking my car up from work and bringing it back for me. Will definitely use this centre again !

Took my car in for a mot, excellent service & very friendly from the minute I got there. A professional garage that you can trust, will use them again 5 …

First time I’ve used this garage for mot & a service well I’m very happy with there service there professional approach & prices are reasonable too would definitely recommend

Booked in online for four new tyres and tracking for Sunday morning..when I got there they knew nothing about it...even showed them my confirmation..a complete waste of time.

Excellent experience Paul and Zara were really helpful, organised and explained everything. Booked my wife’s car in for new brake pads. Competitive price and Great service!

Just had an MOT, ran on time, friendly people. Car was parked right out the back by a pub(?) so took a little finding afterwards, no probably once they pointed it out.

Took my car in for hand brake cable replacement. Excellent job staff really friendly and price was excellent. Will recommend you go here. Thanks phill really impressed

Brilliant service, took my car from my house, really great price, friendly staff and car was back in 2 days. Highly recommend this garage and support local businesses

Had my M.O.T done there, sadly it failed but they sorted out a lot of parts and got my little Clio repaired within 24 hours. Will defo use them again. Thanks …

Great service from this garage! They were fast and reliable and helped me get my van back on the road faster than I would have expected. Would highly recommend

Great garaged to get your car sorted. Only downside is, you wait ages to find out if your car is ready. They don’t seem to give you a call to let you know .

I am a retired qualified light and heavy vehicle mechanic.I Took my car for wheel alignment, very honest and helpful team of people,would highly recommend.

Brilliant service some great lads needed a second opinion on my A/C diagnosis and they looked at it and wouldn't have any money off me great service.

The MOT was done quickly and so was re test. Good value for money and when I needed to change time of re test they were very accomodating.

Staff are very friendly, get the jobs dn, they was very busy took a little longer but they wanted my car safe, happy customer. Recommend.

Great service. I was delayed in a stand still on the motorway and they fitted me in as soon as they could. Would definitely recommend

Booked my car in with Zara for mot and full service great customer service and competitive pricing. Will be using again in the future

Do not use, overcharged on labour and had to call myself to actually get any money back otherwise no one would have contacted me.

Came for an Air Conditioning re-gas and they went straight to work and was completed 45 mins later. Big difference now!

Fantastic staff helpful and sorted the car out straight away definitely recommend the garage to everyone else …

RAC took me to this garage on Sunday, Tues issue fixed and even went and replaced odometer bulb. Service brilliant!

Had a few repairs to my car ,very efficient and kept me updated with developments.Definitely use the garage again.

Very helpful friendly staff and quality workmanship. Restored my faith in mechanics after a run of bad luck.

Great professional service and always willing to help would not go any where else highly reccommended

Really friendly service, and fantastic garage. Extremely knowledgeable. I would highly recommend.

MOT booking was easy. MOT done while I waited 1 hour. Clean garage to look at so very impressed.

Fantastic service from all the team, no nonsense advice. Would definitely recommend this place.

Fantastic service from the great staff. Will definitely be using this place again!

Always helpful and i would highly recommed using Great Barr Mot and Service Centre

Great service always come here for repairs and mot. Fair price and professional.

Staff friendly, gave good service, clean and pleasant waiting area..

Had car and van done together excellent service and very good prices

Brilliant price & Service Highly recommend! Very helpful and polite.

Always there to help, great and honest service thank you all …

Had my MOT done for my little car. Great service. I appreciate it

Great service and a very friendly welcome. Would highly recommend

Good experience Work completed within the promised time. …

They have booking system but not keeping booked appointment.

Amazing service and very friendly and professional …

Very friendly staff and helpful, recommended this garage

Fast and reliable now my go to place for MOT & Repairs.

Great service, good prices, will certainly use again

Quick, friendly cost effective service …

Good for MOT, friendly staff, I recommend

Fraudulent gas refill system!!!