We have been using this branch regularly for the past 5 years. We have visited other branches, but we prefer this one not only because it is close to our home but because it has a more homey feeling. It may not be the newest or most up to date, but it has what you need and is clean and well organized. They have done some recent updates in the past couple of years, also. The staff is helpful, there is a large selection, and being part of the whole San Antonio Library system allow you access to the material at other branches, so you can put something on hold to be brought here and the system notifies you when it is available to pick-up. We have been especially grateful for the adept staff during the pandemic and the offering of curbside pick-up. We were able to check out over 800 items during this time. In addition, this is a voting and early voting location.

Nice library. Its quiet and quaint. You can get in and out quickly, and there's ample parking. Its I bit older and some odd characters come and go here sometimes, but ive never seen an incident and i go here a lot. There is a police officer on duty most of the time, and honestly that does make me uncomfortable. I started just having books held here to pick up vs browsing the shelves. I cant imagine anyone stealing free books from a library or causing trouble here. Most people that are a tad odd or potentially homeless cone in to get away from the cold or heat outside and i see them just sitting quietly at tables reading. Theyve never bothered anyone. They should be able to use the library too without security breathing down their neck. They're still people, especially if they are behaving and acting civil.

Visited for the first time because we heard they had a good kids area. Arrived just after story hour and my kids were excited to see toys and magnets to play with. We were happily playing for 5 minutes before an employee came up and forceably pulled toys out of my two year olds hands well stating “we are picking up!” No warning. Just yanking toys out of his hands. Cool. We move on to the other side and they start playing with the kitchen set. Another employee comes over and does the same thing. I’m sitting right next to them and they didn’t even explain to me what was happening before they starting grabbing toys out of their hands. I asked what the schedule was for the play time and she said shortly “well you should come at 10:15 next time”. Ok. How ‘bout never?

I've been in San Antonio for about 8 years now and I haven't got a library card. I'll go in they get me taken care of and they were very nice. They were calm because I was a little upset because I didn't understand things. They were very nice and professional . I didn't have to wait they saw me immediately got my information got my keychain card and got my library card.. haven't gotten anything yet but it's a nice little place it's next to the shopping center 10 minutes walk from my house. Right now you are required to wear a mask while in the building. Which I have no problem with. And usually open from 10:00 to 6:00 I believe.

Actually I went to vote early. The line was long about 40 yards . However as I was making my way to the end of the line ,a very nice gentleman told me handicappers go to front of the line . I voted and thanked the gentleman, Jesse. HANDICAP got me HANDICAP license plates . I taught cool I can park up front now . However, hey your HANDICAP go to the front ,let him by he's HANDICAP. Went to show my ID'S , hey are you HANDICAP. I wanted say no its Halloween and I'm getting a head. Start . Went to the voting booth and again I get ,you're HANDICAP. If I didn't know I HANDICAP I knew it now. OTHER THAN THAT LIFE IS GRAND .

Clean, employees are helpful and nice. This weekend was very noisy,someone was rearranging the metal shelves and we were trying to work on the computer and it was difficult to concentrate with the loud noise. One guy who was on the computer was laughing loudly, like he was at a party. The day before there was a drunk man on the computer and he reaked of Alchohol, and smelled like urine too!! Was Rude to my husband when he saw his T shirt had a Puerto Rico flag on it!!! No one was checking the computer area, the security guard was No Where to be found!!!

Everyone has a great time at the Great Northwest Library. Our family have been coming for more that 12 year's great staff and volunteers. Our family have been entertained by the programs they sponser my son gained love for reading by listeng to stories being read to him by Great Northwest staff also by watching the experiments the science guy did. And when my son was old enough and began reading on his own... He could win a free book. Thank you Great Northwest Library for being here for our community.

This review is for the Manager Roberto Zapata. This library has the longest time to check out. He saw the long line and will not offer addition help. I was going to return 4 DVD and want to check out 4 DVD right away and He refuse to check the DVD in for me. I could have use the Express to check out but because of Roberto I had to wait in the line for 20 minutes to check out. I have been to many other branches and Roberto is the rudest person I have ever encountered.

Am new in town and Jordan at the front desk was a true gem in helping me find what I needed in the library; I also had other questions and needed help printing and he took the time to help me get it done. Great customer service is hard to find but not at this library. Printing is affordable at 20 cents per page for black and white. They've got lots of kids activities and looks like a great family oriented library. Date of visit: Sept 25 2019

Needed a place to do plannimg for the week with a co-worker. Would have liked to use one of the rooms they had to be able to talk a bit more about all of our work. But they are "quiet rooms" to me it makes more sense to have guest who may need to talk louder go in the room versus be out in the library where patrons are already using quiet voices. Regardless, we got our work complete.

We just moved to San Antonio & tried to find a quality story time for my twins. I have taken our kids to many libraries over the years & this is one of the best I've seen. Cari & Theresa plan a lot of learning activities for toddlers. Veronica is a volunteer who helps out. They are kind, understanding & friendly. Absolutely love the people & their program...THANK YOU!

Clean, spacious library with kind and welcoming staff. Their Friday morning Kid’s program is amazing! They put a lot of effort, heart, and soul into the program, and there are many well thought out activities for children and their caregivers. I am so happy that SAPL is reintroducing more of the children’s events and I hope to attend more of these in the future.

I have three small children and we enjoy coming to this library! There is a separate and spacious children's area with a large selection of books. There have a small aquarion that keeps my littles very entertained. I especially appteciate the amount of activities they have work children every day. This has been my favorite library to take my children to.

This public library is very helpful, always ready to go the extra mile, and the staff are professional and cordial. As a graduate student, an interlibrary loan is important. This library is good about getting the book(s) as quickly as possible. I am grateful for their service to this community. It makes a difference.

Went there to get a birth certificate for my son. Filled out the form from the counter and the lady said this doesn't fit our template sorry, can't print a certificate for you. No explanation as to why, just doesn't fit. I literally used the form they've got on the counter. What a joke and waste of time.

SAPL is a great library system, and Great Northwest is a nice local branch. Nothing fancy, but they have a decent selection and the staff are friendly and helpful. And of course you can always request a book and it will be held for you at your preferred location.

Pleasant. I was kind irritated that I couldn't pay my balance with my girlfriend's card, but quickly appreciated the safety of our information. All in all the library was well kept up and everyone was really nice and my daughter had a wonderful time

They're currently doing curbside pickup only. The staff was friendly and helpful when I spoke with them over the phone to ask questions about my visit. I was in and out in less than 10 mins and now I've got a book to keep me company in quarantine.

This library was a really pleasant surprise. Really good selection and generous check-out periods. The staff are friendly and have helped us several times when we were trying to find specific books. The children's area is nice too.

Nice selection of books. Staff is kind and helpful. The kids love seeing the fish in the children’s area when we visit. Seating is comfortable and plentiful. We enjoy the homeschool programs that are offered here.

Nice little Library with a clean and silent environment. You have public computers, tables and wifi to get your work done :-) as many Libraries it does need a bit of renovation but the important things are there.

Amazing staff really helpful, since I walk in the people in the front welcome me, and explain what I need it to do, people from check out, extremely attention to details, nice atmosphere, clean and organize

Went to early vote about 2pm today. The line looked long, but it went by really fast. Took a total of 24 minutes, from the time waiting in line until the time I exited the building. Great polling site!

Very very nice library. Many many books, fabulous kids section with its own huge selection of books; caring staff, helpful customer service. Wonderful place. Better than the others I've been to in SAT!

I love this library, the staff are very nice they provide info with lots of details. the place is very clean and not crawded. and I love the story time they have for kids, the storyteller is awesome.

Staff are very helpful. Any question that you have they don't mind answering or showing you. I had a speech a needed to do for a class and one librarian showed me plenty of material for the topic.

Went to vote at the Great Northwest library yesterday morning. Only a few people ahead of me, in and out in no time. Hope this helps when you guys looking for a quick location to vote.

Not friendly staff ever,they have to know they are getting there salary for helping us ,not to be rude and mean to us ,thy speak too rude to me and my son today ,never again .

It was my first time in a public library for some time and Donna, at the reference desk, was extremely friendly and helpful. I appreciate her kindness and patience greatly!

Everytime we go visit, we always leave happy. Check out books, videos, computers available. They do not fax, but across at HEB they do. All staff are nice and helpful.

Very great and spacious library! So glad San Antonio has OPTIONS when it comes to great library. Strong Wi-Fi signal really helped me get some work done! Thanks a lot!

Staff are friendly and welcoming and want to assist whenever possible. Small library but they offer a good selection of books for a variety of their public customers.

To whom it may concern. This SAPL BRANCH is a very cool, quiet, also peaceful public library. Like an " office". L.o.l But keep away from the " kids ". L.o.l

This is a cute little library with a nice area for kids. It was super quiet when we went. I love all of the color and how organized everything is!

My family and myselves favorite places. There's things for every age. Workers are always so great and smiling. I 100% recommend this library!

Great library! Good selection of children's books. Kids enjoy the fish tank. Currently closed for renovations, when will it be re-opening?

Everytime I go and need help, staff is always friendly and helpful. When I call, they are very helpful. I love this library!!

Like this library more than other libraries... gets a little noisy with kid's time but glad kids have a place to hang out...

My family has been going to this library for many years. Great staff and great programs for children and adults.

Ms. Cari does a fabulous job on the children's programming. Thank you for such a great community resource

The one employee was very helpful. I didn't know how to print off my cellphone and she made it happen.

Early voting line went almost a block long and it only took 20 minutes to get in vote and out awesome

Good to be back to be inside n browse, so good to see the librarians, too. Thank you for all you do.

Great place for kids. Lots of books and DVDs available. Plenty of available computers and printers.

My favorite library! It’s clean inside and out. They are always happy to help you need anything.

The librarian staff is amazing here! We voted here early voting! They moved us along quickly.

I've been going here for years. And I highly recommend this place. Everyone is so nice!

Not happy the last time I was at the library, someone kept spitting in the trash can

Very large selection. The staff there were super friendly and helpful. Great library

Get out there and Vote people lines aren't long weather us pleasant open till 10 pm

Great library! The employees were so helpful and knowledgeable and polite! …

Great location. Books, periodicals, CDs, movies, computers and laptops available.

Convenient location, decent selection. Usually a little busy, but not crazy busy.

Very helpful. Brought my book out to me so I didn't need to go into library!

We miss the library my kid love going! Hopefully they open soon …

Always a pleasant experience. Everyone is always happy to assist.

Always friendly and helpful. My daughter loves the activities

We vote today n we were in line for less than 20/30 minutes.

Awesome library. I used to spend a majority of my time here.

Great selection of books, helpful staff, and clean library

Voted. Great experience. Super fast for the primary. VOTE

The lady on the front desk was very helpful thank you!!!

Friendly and helpful, Donna is always willing to assist.

It was great, no problems it less than 20 mins. No mask

Pleasant and not so cold in there like other libraries!

It's very convenient and just down the street from me.

Very comfortable place. Easy place to study and read.

Went here to early vote. Staff was great. Zero line.

Great staff , very helpful with anything you need!!

I am confused by the hours posted on your web site

I love this library very nice people and helpful.

Friendly people, good products, nice experience.

Always great customer service is provided here!

Amazing! The children's programs are fantastic!

My littles had amazing time with story time!!!

My kids and I love their summer events.

Very friendly and knowledgeable staff.

Voting this morning took less 1 hour

it's a small but nice branch library

Its a great place to get stuff done

Love this library it is the best.

Line just got short, go vote now!

Very nice staff... Very peaceful

Beautiful place, friendly staff,

Great!! Voted Trump 2020 …

30 minute wait to VOTE, AWESOME

Its nice and quiet. Not ghetto

Great facility. Nice staff.

Very helpful and friendly

Easy to vote in and out

Go early vote !!! …

Excellent! !!! Library

Super awesome library

Great place to study

Decent size library

Very nice library.

Friendly service

<3 <3 <3

Love it

Great!!