Took 40 minutes to get counter service even though there was one 2 customers ahead of me. Only one of the two fobs worked. Kim - Much thanks for your prompt reply. I've been a Hertz customer for more than 15 years. But based on reviews dating back two years, It seems that the Winnipeg Airport location has had problems with slow service for a long time. If you are "always striving to improve", you have made little or no progress for years and offered no specific solutions to providing better service. Understandable as you have not even recognized there is a problem to solve. If you are sincere and honest, please acknowledge or dispute the problem. If you acknowledge there is a problem, please provide some tangible steps you are taking to fix the problem and respect that your customers also "strive to" pay you and respect your services.

Worst car rental experience I've ever had. I prepaid for my car rental to the amount of $158 for 4 days. When I arrived at the Winnipeg airport the Hertz employee told me there would be over $100 in additional taxes and fees on my bill. She was patronizing, unfriendly and borderline obnoxious. At one point she said "You can now take a deep breath Colin" like I was her child. She successfully upsold me the gas plan while neglecting to mention that Hertz would charge me for a full tank of gas if I drove over 250kms. I feel that was misleading and unfair. From the counter to the car return, the whole experience was awful and put a real damper on my family vacation. I've used 2 other rental car companies at the Winnipeg airport and both were terrific. Hertz brings the Hurt... that should be their slogan.

We waited over 45 min for their system to reboot. Then... I was informed that my small SUV was actually a volvo "luxury". Since credit card insurance only covers to a certain value, I asked what the price was for the car to see if I was covered. The staff couldn't tell me... And I was forced to take the $50/day insurance. When I asked if I could just get the type of car i booked, they said they were sold out. "but I have a reservation"... That didn't seem to register with her. "we have been really busy... That's all I have". I then asked if the concept of "reservation" was different with hertz... No response. I spoke to the desk the next day and asked for a refund for the insurance. "I will see what I can do"... But still not certain it was removed.

Terrible experience! I booked 8 seater SUV online a week and a half before my trip and confirmed twice with the representatives within that week and a half just to ensure my reservation is confirmed and i will get requested SUV. Night before my trip i called for a different reason at which time i was told that no 8 seater SUV is available and instead i was forced to take a 7 seater minivan. As we were already 7 people for the trip it was really conjusted and we were exhausted at the end of our long road trip. A customer service representative named Brittany was really helpful and apologetic about the situation. She also indicated that she has already let her manager know and they will get in touch me however, no response from the manager.

I reserved an EV for a work trip to Winnipeg. Upon arrival, I was surprised with the "manager's special", which was a very large pickup truck. I laughed and asked why Hertz found it appropriate to rent a large pickup truck to me when I had specifically asked for a small EV. . I had a look at the large pickup truck and determined that I would not be comfortable with it and asked to have my preferred vehicle rented instead, or something equivalent. I was given a Toyota Corolla as an "upgrade", with an extra fee for the pleasure of not renting the "manager special". Thanks. One star.

Reserved a car for Saturday morning at 7 am,had a number of appointments that day. Nobody at the counter at 7am, nobody at the counter by 7:25 we finally had to call Hertz customer care in the States as the numbers for this place weren't being answered or sent to message service. Finally cancelled and asked for a refund. The US agent was very helpful and did so. The Hertz agent finally showed up at 7:45 as we were booking at another agency. Would not recommend this agency as you can't contact anybody with the numbers they provide. Non existent customer service.

This location is not recommended, went on a music tour and rented from this place (June 22/2023. After returning the vehicle they took 5 days to return the deposit when they said it would take from 24 to 48 hours. To my surprise they claim the car I had returned had a crack on the windshield and went a charged me $1,099 CAD. There was no crack in the windshield as they said, pretty dissapointing. We have requested pictures to see where the freaking crack is but they haven’t sent anything up until this day, but for charging you they won’t hesitate

Not even one star. There was no car available for pick up. Poor communication. Bullying staff. The male person in charge of customer service on August 3 2018 @ 8:10PM was horrible. At first he Didn't try to help us with other car rental service. But later he told us to go and pick up from other renter because HERTZ deals with them. When I went to thrifty car rental the lady told me they don't have any deals or agreements between the two. He told false info to customers. He also misinformed me the location of Thrifty car rental.

I had rented a car, but my license expired during the term of the rental so they were not able to give me the car. The staff at Hertz YWG were professional, empathetic and very helpful as they gave me advice on how to solve the problem. Even the support person at Hertz gave me a refund on the rental despite the fact that it was my mistake. This is the best kind of customer service experience to have and it is very rare. Thanks to the staff at Hertz YWG and the company in general for offering me the refund.

I have visited this location previously and my previous experience was positive. However my most recent visit was not good. I was left waiting for over 2 hours as there were no cars. This was the case for me and several other passengers with reservations. While things are a bit messed up right now, this seems like it should be avoidable when you have a reservation. The only reason it's not 1 star is Rena, the lady who helped me was fantastic.

I was told the car was in perfect shape. I had to go back inside to have them correct the documents before leaving because the car had a HUGE scratch on the corner of the front bumper. IMPOSSIBLE that whoever inspected the car missed it. Also, all rental car companies should invest an extra 30sec to better clean windows, specifically the winshield that are most often filled with greasy fingers and GPS suction mount marks.

Reservations mean nothing to hertz, when I arrived at the Winnipeg airport hertz I was informed that despite having a reservation they didn’t have any cars for me. I was forced to wait for hours for someone else to return a car in order for me to get one. This obviously had a very negative affect on my trip and messed up all of my plans. Hertz, if someone has reserved a car DON’T rent it out to someone else.

Worst service…… fuel tank was not full, almost 10 litre less.2 days after return their car, they said by message that they didn’t receive car. When I call back to solve it and I sent picture and told them they would close contract. Very second day same message and when I called they said car has minor windshield damage. Seriously They found car in 5 minutes after my call and found out about damage.

Do not go here! They charged my Ukrainian friends a few days later a second time for days that they did not use the vehicle at all. They had to change their accounts and everything. Now their bank is investigating why the charge was made and where the money went. It seems from the lower star reviews this company is trash and the people are awful scam artists. Immigrants beware of this company.

Hertz pointed out dents while in a dark poorly lit underground parking. Asked how it was possible they can see the dents in the dark, and for a dirty car so I got one of them to look again they declared it a scratch. I showed them the docs that it was marked already in the form they gave me and they didnt want to believe it. Wasted an hr going back and forth. Never renting here again.

Absolutely wonderful experience renting at the YWG airport location. Booked a premium car, expected a Chrysler 300, but got into a fully loaded 2019 Volvo S60 T6 R-Design with 7000km. (Because of this rental, makes me want to buy one too!) Paperwork at the counter took 5 minutes max. Staff were all friendly and polite. Overall, a great 5-star worthy experience!!

Very poor customer service yesterday from the counter staff. They attempted to push a small Buick Encore at the same price as the initially booked standard SUV Highlander ,Jeep or equivalent. When I asked about it they told me it is equivalent.... when I didn’t accept that they said I was lucky to get a car at all... would not recommend

Reena gave us excellent service! The window of our USA rental had a window smashed. She knew right away how to handle an exchange of cars so we could go back to the States. She gave us an incredible upgrade and helped us with filing the claims report which saved us a trip to the police. Thanks for such prompt and caring service.

Wow. They left multiple passengers (10+) waiting for vehicles that weren't there. After waiting for over an hour at the desk, they started to send people back to the terminal to wait at a restaurant. Absolutely embarrassing. Feels like they overbooked against available cars. The staff at the desk were entirely setup to fail.

I rented car from hertz today May 8th at 9:32 and I was helped by front desk person- Ashif, who was extremely rude, he said I did not know my last name, he rolled his eyes, and closed his eyes with the frustration and anger 3 times. Hope employee gets better training on how to deal with the customers.

Please be aware of your flight delay when booking a car shortly to 12:00 a.m. Even if you have a confirmation for booking they will let you down. I was lucky enough that Avis still had cars to rent. Worst experience ever. Won't recommend Hertz here...even if you're a Gold Member at them...

Good service provided by a gentleman Karan and an another guy who was wearing turban and name starting with J. Good advice and okayish rates and I was given a pickup truck as a manager’s special vehicle for a decent price. All in all fluent communication and good customer service

Winnipeg Hertz/dollar had the wrong agreed price. When I tried to correct the price they did not change it. They played along until I returned the car then said they could not change it. Stay far away. They significantly overcharged me. They were slow and obviously unresponsive..

Met Brittany on our arrival at the counter. She is such a wonderful person to meet, she went above and beyond to get us what we wanted, she did brighten our day on arrival in Winnipeg for the first time. We will surely use this car rental next time because of her.

Absolute worst experience renting a car. I was delayed at the airport for 6 hours trying to get a car organized. Finally a younger lady at the counter was able to help us out. With a wide choice of other vendors I will definitely be using some one else next time.

Rena served us on Oct. 23 and we were so impressed with her patience and excellent customer service. She waited patiently while we determined whether our car insurance covered rentals. I will definitely rent another car from Hertz at Winnipeg Intl. Airport.

Long line and an unfriendly agent. No Presidents circle, and they weren’t using the gold members line. The only reason I rent Hertz is because of my status with them, and they weren’t respecting that so I left for a friendlier green counter with no line.

For my work, I travel a lot. And I've been to many car rental offices especially Hertz. The good lady who helped me with my transaction put customer service at a much higher notch than many others I dealt with. Forgot her good name, thank you very much.

I rent vehicles from the Winnipeg airport at approx once a week but this was my first time using Hertz (my usual vendors had all their vehicles rented out for the week). This was one of the worst rental experiences I had. I came to receive

I booked an intermediate sedan in advance for a 2-day work trip in early March, and was provided a Nissan Rogue (an upgrade at no charge). An employee named Brandon was manning the Hertz YWG rental desk when I picked up my rental (on a

customer service is very racist and not curteous . The cars were not even cleaned, and as soon i left the airport the windshield liquid alert came up. There is a customer support called Sahaba... or something , very rude with customer.

I typically rent from Enterprise or Budget and I never have any difficulties getting my receipt. Hertz is a different story and I rent a car about 45 times per year. I guess this is why I don't rent from Hertz.

Staff and management are on point. They go over and above to ensure a great experience. Hats off to the lady that served me and Harpreet. Always using Hertz when traveling to Winnipeg in the future.

The lovely lady and sweet gentleman did everything possible to get me a car asap. Because of the recent storm, lots of their cars were in for repairs. I was pleased with the effort they made …

I Left a brand new watch today morning in the rental when I dropped it off. I call back 2 hours later to find out only the box was found. WATCH OUT AND BE CAREFUL WITH THIS RENTAL COMPANY

The staff was helpful and directed us offsite for our MPI claim. It was challenging trying to find a rental car due to a city wide shortage. This tip was helpful.

Overall a good experience front desk staff were helpful and friendly and the managers special gave us a nice comfortable and very clean Toyota corolla.

We had an accident, get insurance, we were in and out of Hertz so quickly, with a new vehicle, we didn’t miss a thing during our trip.

Worst service ever. Due to an accident, I called Emergency road service but could not get through for nearly two hours.

Clean cars and friendly people. Plrices could be lower though.