Extremely poor customer service! I went to Hertz Klemzig because I had to pick up a rental car provided by our insurance company. I dealt with Angela, to whom I gave our insurance policy number. She said that she can't help me and my wife needs to attend to pick up the rental car. I insisted that the policy is under both our names so why does my wife need to attend and why can't I pick the car instead. She said it's not her problem and told me to contact my insurance company to sort this issue out. She wasn't keen to help me because she was busy watching Tiktok on her computer. I requested to speak to the manager. She called Daniel, the site manager to have a chat with me. He started talking to me in a tone indicating that I don't understand English. He also reiterated what Angela has said. I found debating with both of them pointless and humiliating as if I was wasting their time. My wife was in a meeting, so she had to leave the meeting, email insurance documents to me so that I can pick up the rental car. I had the insurance policy number, my licence and other IDs but they weren't interested in helping me out. Thankfully Ranusha was working there. He processed the documents and provided a car to me with a smile. I will never go there again. It's a pity that I had no choice because our insurance company picked Hertz Klemzig. When I told Daniel that I will write a formal complaint, he dared me to do it. I thought he was joking but he was dead serious. So there you go Daniel, that's my complaint formally written.

Very rude Asian women ‘ Who works behind the desk & inspects the trucks before you can hire them ... I took my own videos Incase I was accused of damage charges ... And yes ! I did have a feeling she would try accuse me of damaging the truck and she DID !!! There was a old RUST mark ‘she wanted to charge me for the damage but I took my own video luckily and could provide evidence it was already on the truck ... She was rude and spoke to me like rubbish whispered to co-workers about me while I was watching !!! Have NEVER been treated with such little respect EVER when paying money for a service ... I recommend you don’t deal with this women very rude and unkind I feel very disrespected However the rest of the mail workers are very friendly and professional and treated me lovely Would use them again but stay clear of the lady My 3 family members were very offended and didn’t want to deal with this rude women But thanks to the nice gentleman everything was sorted out professionally..., If your using a truck or van definitely take videos of the entire truck / van The 1 star is because this women totally disrespected me and my family and tried to charge me for a old rusted scrap damage !!!!

I had a car organized by my insurance company through this rental site. Whilst picking up the car, another customer was complaining about the amount of fuel the car used, he apparently had rented the same model the previous week and it wasn't anywhere near as "thirsty", he provided photos, fuel receipts, etc. I didn't think much of it and left. However, when I went to return my car, I filled the car at the station, but when I got back in, the fuel gauge only went to 3/4 full. So I tried to put more fuel in, but it wouldn't accept anymore and just kept clicking off, so I paid the additional $2 I forced into the tank, but the gauge still showed 3/4 full. I returned the car 100m away from the station, explained what was happening, they mentioned the car was due for a service. They sent someone over to the station in the car to "fill it up" he returned, said it took another $2.15 (ie. it would have just clicked when he tried to put anything in), so they still took that amount of my deposit. Seem to be something weird going on with their fuel gauges and economy with some of their cars.

My husband and I hired a truck for our move. Gentleman who served us was friendly and explained terms and conditions clearly. We hired a sack truck also to assist with the move. My husband drove the truck up the freeway and when he was almost at the Crafers exit - where we lived - the transmission light came on and it started to lose power. Hertz had an almost brand-new truck delivered to us within half an hour, and took the broken down one away! As a courtesy they then gave us an extra days hire at no cost due to the inconvenience we had, and also did not charge us the rental on the sack truck, On a side note: the tow truck driver, pretty sure his name is Shane, delivered the truck with a smile, despite it having just started to pour rain, including some hail!! He told us he had only recently started this job, so we think he will be an asset to the company. Will definitely hire again!

Hired a 3 tonne truck last week and I accidentally left my wallet inside after returning it. I called them and they assured me that it wasn't inside the truck. I even explained exactly where it would be. I called back at a later stage wanting to double check and they bluntly told me it wasn't in there and they'll let me know if they found it. A week later I get a call from the police informing me that the person that hired the truck after me located my wallet and handed it in. They probably didn't even bother checking in the first place, poor service.

ANGELA! The nasty asian woman behind the counter is Angela. Had a 1 day rental, was told if i returned the truck before 5pm that day I'd receive a %15 discount. Upon return they argued that the fuel wasnt "completely' full, despite filling 2ks down the road, and that i wasnt entitled to my discount. Slaved in 40 degree heat to get that truck back on time. Manager didn't give a toss Dealt with hertz before and usually great, but this klemzig store... Steer clear!! Not to mention near impossible to get into from northeast road when they open at 8am

We hired a small truck on two separate occasions. The first time was fine Until a few hours later,the asian behind the desk called up and accused us of damaging the truck. Luckily i did a video on my phone and showed them. The second time the Asia lady behind the desk was extremely rude, I asked to use the toilet and she screwed her face up at me and gave me a dirty look. Made me feel like a second class citizen. Wouldn’t of gone there if it wasn’t for Shaun. He was fantastic. Be sure to take videos of the whole entire vehicle inside and out.

HERTZ is just passing on the vehicle from one leaseholder to another without checking anything. I noticed during pictures, tyres pressure was too less, later found it was just 160s compared to specified 240, that means they never filled back air. Not recommended to anyone as their vehicles are never maintained and unsafe to drive and on top of that it forces to sign and initial onerous T&Cs. Regulatory Authorities please take notice of this business. I'm sure, one may lose life easily driving HERTZ unsafe poorly maintained vehicles.

Hired a 8 ton truck from these guys. Wasn't bad enough that the truck isn't kept up to scratch mechanically which saw me fighting the steering all the way to Roxby downs and struggling to get over 60-70 in most cases on a 110 km road. I was told the fuel is low even though it shows full on the guage as I had filled it up almost to the point of spilling back out before I returned it. Seems like they are quick to take your money without putting much at all if any back into their own investments. Won't be returning.

Hired a hilux for 3 weeks while my vehicle was repaired , took the time to wash and clean the car at my expense prior to returning after being used on work site , was cleaner then I recived it originally treated the car as if it was my own , Re fueled the vehicle with approx 52 lites just near the hertz drop off point , was then charged $10 because apparently the gauge was not “perfectly on full” Pump clicked off on full what a joke Absolutely rude staff , after explaining it was filled up 5 minutes prior

Truck was not ready to go when arrived despite prepayment the day before. No one shows you how to use the vehicle, the staff said they would send a YouTube video but never did. Staff closed the yard before the designated return time resulting in me having to store the truck overnight. They also tried the usual trick of saying I did not fill up with fuel despite having filled it full at the petrol station next door. Generally rude and unhelpful all round. I would not recommend using them.

The muppet here with glasses has got no clue of customer service. The guy here was rude and throwing the clipboard for customers to pick up. This clown should know that to sign something you need a pen which he never offered for signature. May be Hertz need to send this employee for a customer service course. I have picked up car from Thrifty rentals and the staff is so professional. Will never go back to this branch where companies employ idiots.

I will avoid this place in the future - Van was fine no problems there but had hidden charges when it came time pay-have hired elsewhere & never had hidden charges from other companies - I even questioned it verbally the day before and was told this will be the refund amount you will receive (you pay a bond upfront) but no they wouldn't honour that - put me off ever using Hertz again will go with reputable companies

5 ton Truck returned with full tank, filled on route to return, told the needle was above the Full mark, but not as it was at start of rental. Utter BS. Had receipt in cab to prove. Told I will be given benefit of the doubt. Cheers! Wonder how long it will take for the deposit to be returned.. Future rentals will be made elsewhere. …

Front of staff was not helpful when I didn't have the right cards on me. She gave me no other option but to walk away disappointed as it was within 20 mins of them closing. I could have been gone and come back before they closed, but she said no. Customer service is meant to be about finding solutions, not being cold and heartless.

We are two "older aged" women shifting our niece and hired the tuck away lift truck , the staff were brilliant in showing us our to work things safely they were extremely efficient with detail on hire process and the service was faultless. Truck was modern and clean. Well done Hertz Klemzig you deserve recognition.

I was impressed from the beginning with the reception service, the van was very good, rate was good and the return process was quick and efficient. The backed each stage up with emails including photos of the van and invoice details. Thoroughly recommend this company and this site in particular.

Booked through them last week. Ryan was very helpful, and went out of his way to make sure I understood everything in the contract and how everything worked as I had never driven a truck on my own before. He was very patient while teaching me the ropes. 10/10 would use again because of him.

Had a hire car organised by my insurance company. Staff were organised and helpful. Everything went smoothly booking in and booking out. Was all very quick and easy. Not sure of the prices as it was all covered by my insurance company. Hertz was definitely good to deal with.

I got a rental car from here whilst my car was in for repairs. Customer service was great. My insurance company hired the car for me but it was one specific car. When i went in they gave me a choice whether i wanted to upgrade to a better car. So my experience was good here.

I have nothing but good things to say about this branch of Hertz (and the Plympton branch too) very friendly, professional and courteous people.. Processing before and after our Van rental was effortless and stress free. Awesome job guys! We'll be back again no doubt …

I found everyone here very friendly and helpful. The process was explained clearly to me and I was informed of options.T he whole process was smooth and stress free. I would highly recommend this branch of the company. They lived up to their name - heart !!

Returned a minibus only to be told I had already been charged for an extra day even though paperwork states return time 8-12 and it was 11am, which is clearly misleading. The staff member who was cold and disinterested said they had tried

They were great to deal with face to face, but when I called about charges that did not match my agreement the worker became very rude and condescending. When trying to make a complaint there is no phone line, only email.

Hired a truck, weren’t told it didn’t come with a sat truck as most other truck places have one included. Had to go back to Hertz and pay extra to hire one... Won’t be returning nor recommending to friends or family.

The lady at the counter was really nice to us. She answered all my queries and helped me choose an economical vehicle according to the stuff I was moving from one house to another. Thanks for being so helpful Neena.

The gentlemen in store are incredibly friendly, professional and helpful. Had some issues with booking via the call centre, but all issues were sorted in the end. Thankyou! Will be coming back.

Just because our rental car was booked through insurance staff had zero courtesy to look after us as we were not their direct customer. Guess what never ever going to rent a car with them.

Not good customer service at all while serving the girl picked up phone 3 times and 1 time from her personal phone. While returning the car gentleman was rude and working like lazy.

The Gentleman are very pleasant and helpful They explain everything clearly The vehicle i had was perfect Would recommend to anyone wanting to hire from this company...

We had a great experience with hertz. They helped us when thrifty stuffed up our booking at the last minute. Very friendly and reliable. Special thanks to eliza.

Have rented from here several times - people movers, vans and trucks. Never had an issue with bookings or the vehicles themselves. Prices are very good too.

Booked a ute for 7am online. When I got there they said need 2 days notice. Well why did your site accept my booking. Apart from that never had a problem.

These guys are our one stop for truck and van hire. Vehicles are always clean and well maintained, and the staff get us in and out on the road quickly.

Frustrating. My husband booked here over the phone with Meg. We then turned up to collect our truck and they had no record of our booking at all.

Service was great, staff knowledgeable and informed me off all fees ext. No problems with the vehicle at all, bus stops right outside.

Not to happy about taking up to 10 days to return my deposit back to my credit card. Other than that service was good

Money gets taken out double without any verification Misusing information and data given when paying for the Bond

Not happy with service at all. Every staff members gave me a different price. Not unique way to satisfy customer.

Great service with the team. very helpful and assisted me with all hire car needs. Great work team Klemzig!

Don’t include in your plans They will tell you your booking has been canceled at the last moment …

Could not get a car to get into comfortable. But the manager was trying very hard He had a nice manner .

Angela at Hertz Klemzig is a very professional and friendly person to deal with highly recommend. Ralf

As always, they are great. Great vehicles and prompt service with a full brief on how to use them.

Great service and explained the terms of the contact, if I ever move house again I will use them.

For me the staff were polite and friendly. It area was clean and the truck worked well.

Hired a large van for 24 hours, really cheap, cheaper than any of their competitors.

Friendly Efficient Service .... Need a car... Hertz is not that far !!!!

Just picked up my sister and husband who were returning 2 wedding cars

Nice staff. Friendly. Easy to deal with. Truck was easy to drive

Good people, they worked efficiently with our insurance people.

Very affordable truck rental. Great drive and clean vehicles.

Hired a minibus for visiting relatives great team at Klemzig.

Flexible & easy going. Cars are always clean & ready to go.

Quick and easy hiring and very helpful and friendly staff.

Klemzig branch bit busy. Staff needs to be more friendly.

Helpful female, explained details & contract Good service

Opening hours on weekends is poor for a big company

Very easy going people easy steps to rent a vehicle

Place of mind.good service. Insurance is costly.

Poor customer service, rude lady at the counter.

Excellent service. Polite knowledgeable staff.

Pleasant, good service, very fair, great truck

Really helpful and easygoing. Great service.

Great staff. Good prices. Easy to deal with

Staff were very helpful and professional

Told to fill to the top cost extra $1.75

Stupid call sevice bad experience …

Good truck ready to drive good service

Easy truck rental made moving a breeze

Very well organised; good information

Fast efficient at an excellent price

Quick and very easy to deal with..

Complete rip off horrible pricing

Friendly staff and easy process

easy going and friendly staff.

Great staff. Helpful. …

Clean car and good service.

Its great service good car

Professional and friendly

Quality cars good service

Great customer service.

Easy and very friendly.

Staff here are friendly

Great friendly service

So far so good …

Real good cuzzy bro

Unfriendly staff

Love this place

Always helpful

Very efficient

Nice and easy

Great service

Good service

Great Guys .

Good hertz