Good experience! Advantages: the location is top, very beautiful 1912 building, the view is gorgeous. The room and the hotel itself are super clean, well maintained. There are some restaurants, but during my stay only two were opened. The food was typical Eastern European, especially the dinner buffet. Spa area is ok, but there are not enough sun lounger (about 6 only for such a big hotel ), so you have to be lucky to get a spot to relax. Besides that, there is only one small sauna. Medical treatments were good and the doctor was nice, friendly and attentive to the details. Hotel offers a lot of different medical procedures and treatments, I think everyone can find something for her needs. Why not 5 stars? The service could be better for a 5 stars hotel standard. We had a couple of unpleasant situations when the hotel staff was ignoring our questions and answered us in a rude way..or didn’t answer at all during the dinner, for example, we asked the service lady for tea cups (there were no clean cups at the buffet table), the lady just told “ok” and left. After that she was passing by many times and demonstratively ignored us... unfortunately there were some similar unpleasant cases at the restaurant...I hope, the hotel management will take this into account Generally we left Hotel Imperial with positive feeling and would like to come back

The Location is wonderful. Everything looks great and the Rooms are fine too. However the personal was not very friendly. Many times we did not feel welcome or treated like a customer. When we tried to check in we were ignored by ther personal for about 10 Minutes. That was not a great start at at all. The treatments were fine. Breakfast was very crowded and we were asked to sit to a table to other people. This is not ok for a 5-Star Hotel. Many times our Questions were answered vague or not answered at all. In conclusion: The Hotel is very nice and looks beautiful and definetly deserves the 5-Star rating. The staff however does not match the 5-Star Hotel! Generally I was pleased with the Trip but I will probably try another location/hotel for my next wellness trip.

Flot hotel som skulle være spa himlen. Vi følte det var spild af penge vi købte 3 dage med detox som vi ikke anede hvad indebar. Vi fik ingen info om at vi havde adgang til 3 behandlinger af nogen så brugte kun 2 af dem. Vi troede spa indebar varme bade og forskellige saunaer, der var 1 lille pool med 29 grader vand og 2 små boblebade. Der var stillet 5 liggestole som ikke indbød til afslapning da der ikke er hyggeligt. Behandlinger koster det samme som I dk. Værelset var vanvittigt flot men lugtede af gammel røg og kloak. Hotellet ligger i smukke omgivelser men vi manglede info om hvad Hotellet kunne byde på og evt nogle turforslag.

(English below) Krasne misto, krasna budova i pokoje, vynikajici lazenska pece, Vridlo zavedeno pro pitnou kuru i lazenske ucely primo do budovy hotelu, sauna a bazen. Vytka pouze smerem ke kuchyni, neni uplne spatna, ale zrejme krapet utrpela covidovou pandemii, napr. dezerty spise pekarenske vyroby nez cukrarske, maso nekdy tvrde. Beautiful hotel with cozy rooms, great views of the town. Great place for balneotherapy: the water of the Vridlo spring delivered to the hotel for drinking and balneological purposes. Finnish sauna and pool. The cousine could be slightly improved though.

Beautiful hotel in a great location with amazing views. Spacious rooms with high ceiling. We liked the spa and pool area, breakfast and dinners had enough good food to choose from. Some staff were very nice, friendly and smiling (reception, the lady welcoming guests in the Prague restaurant), some were cold and not very friendly (some staff at the bar). But generally we had a lovely time and enjoyed our stay.

Nádherný hotel, krásně vybavený. Bazén a sauna starší. Jidlo úrovni na 3*, nic extra vhodně 5*. Servis žádný, marně jsem čekal při večeři, jestli se mě někdo zeptá co si dám k pití. Obsluha jen dokola prostírá, žádný zájem o hosty. Široká nabídka procedur. Ja sám jsem vyzkoušel klasickou a thajskou masáž, musim říct že oboje perfektni.

Я выбрал этот отель как самый дорогой и красивый снаружи, но это только обложка. В отеле достаточно грязно, в номерах не убирают, персонал не приветственный, даже грубый. Спа зона как в дешевом профилакторий. А самое главное это ужасная еда. Это не 5 ⭐️ это пансионат из прошлого

All you expect and more. Also hotel is the old town dominant, you can see it from everywhere-fairy tale place where you really want to be. There’s also a possibility to get reservation in otherwise closed hotel tower… Food was fantastic, hotel service and spa as well.

Нигде нет кулеров с водой, только в сауне. Фитнесс зал за отдельные деньги. Массажист водолечебницы просит денег за "хороший массаж". Персонал ресторана занят чем угодно, но со столов грязную посуду убирают только, когда гость уходит.

Nejluxusnější hotel v Karlových Varech. O své místo č.1 soutěží s Hotelem Pupp. Netřeba nic dodávat. Krásný hotel, na který jde už z daleka vidět.

Zimmer und Anwendungen sind in Ordnung, allerdings läuft nur ahnungsloses Personal mit versteinertem Gesicht herum, den Service muss man suchen.

Tady si budete připadat jako na zámku. Profesionální personál s přístupem jako by jste byl na hotelu jediný. Příjemný pobyt děkuji

Piękny hotel! Pięknie położony! Wszystko na plus! Byliśmy bardzo zadowoleni z pobytu ;)

Nádherné místo, po několikáté jsme zde byli a vše perfektní. Personál úžasný.

Zimmer sauber, Frühstücksbuffet reichhaltig, WLAN funktioniert.

прекрасный отель с большой территорией и есть большой спортзал

Ein wunderschönes Hotel und sehr freundliches Personal.

Luxusní hotel s vlastním vřídlem a SPA

Clean rooms and good breakfast.

☺️ …

Doporučuji,je zde téměř vše

Очень вкусно персонал супер

Красивое место для отдыха

Super hotel …

Best experience!

Skvely zazitek.

Terrible staff.

Sehr schön

Dobrý!