Looking at the reviews, it looks like one person had a problem and when it didn't go their way, all their friends piled on as all these same complaints were exactly 5 months ago...funny. I like this place, fast friendly service. Be careful with reading reviews at any business, they are easily manipulated.

Go elsewhere if you want to keep your clothes and money! The staff is unprofessional and accuse you of lying even after they admit they lost your garments. You can file a claim and still no refund and no communication after several attempts. Plus they are rude. DON"T DO IT!

Very unprofessional employees there. Not sure why you would go off on a customer & accuse them of lying when they are missing clothes & providing you with receipts for proof. Judging from the rest of the reviews this isn’t the place to go at all. Take your money else where.

The unprofessionalism of this business is disheartening. Customer service and customer focus should be at the forefront of any business but absent here. The disrespect they showed signaled this is not a business that values the customer. Go elsewhere !!!!

If it was possible I would give this place zero stars…They ruined my vintage designer coat, and the manager was so unprofessional and rude when I brought it to his attention. He basically ripped the plastic cover off took a very quick look

Completely unprofessional and apparently have a thing for accusing customers of lying when there is physical proof presented to them about their error, I mean how can you not see that on the receipt?! Overall I would never ever send anyone

Wish I could give zero stars or negative stars. I get now why the reviews are awful. It took them 4 tries to remove the stains from an extremely expensive outfit I got overseas. I go 3 times to see the stains still there. 4th try I get it

I checked my clothes in on Friday at 2pm not realizing it would be done Monday and not the next day Saturday. It was all my clothes for my trip to Mexico. Thankfully the owner reached out to me and got them back to me on Sunday(day before

Awful customer service! Walked in to get my king sized comforter laundered and from the minute I walked in the lady was rude. She huffed when she had to walk across the room to the counter as I patiently waited. I told her I needed to get

Absolutely terrible customer service. I brought in 5 to be dry cleaned. Picked them up and once I got home, I realized I only had 4 items and 2 of them weren’t mine. I went back in and the guy was extremely disrespectful and also had the

They will lose your garments, admit that they have lost your garments to your face, then when you demand a refund for the missing garments they will make you jump through hoops & request that you file a claim on the missing garments THEY

Antonio was right and I saw his review before I went here. I should have stuck with my instinct and followed his advice in the first place. I brought my friend's jacket in here with mine and my husband's stuff on Monday and the lady that

They have ruined several of my shirts. How can their laundering service embed dark marks on a cotton shirt? The girl at the desk said that it was starch that marred them. Not sure I understand. I get it...too much of a good thing can

I was just told "I need a yes or no answer" when asking why she couldn't do same day service today. The lady was incredibly rude! Will never use Jack Brown cleaners again. Stay far far away! Worst customer service in town!

This was the worst experience I have ever had at any company in my entire life, cannot believe how unprofessional this establishment is. I will never recommend coming here. My kids kids will know to never come here!!

Terrible customer service from the front desk to management. Missing 2 items from my order still to this day after calling and stopping in to sort out the situation. Still awaiting a return call for a claim.

Between losing clothes a d lying about it! This business should not be in business. You can have proof and they will try to keep you money with no regard. Horrible service

Ruined a shirt but will hopefully be replacing - looks promising - should have updated before now, they did replace the shirt! …

You take your chances coming here. Look at the rating. You've been warned. Good luck.

I arrived and the lady did not greet me and looked like she was having a bad day.