Jack in the Box

957 reviews

1490 Monterey Hwy, San Jose, CA 95110

locations.jackinthebox.com

+14082955357

About

Jack in the Box is a Fast food restaurant located at 1490 Monterey Hwy, San Jose, CA 95110. It has received 957 reviews with an average rating of 3.7 stars.

Photos

Hours

MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

F.A.Q

Frequently Asked Questions

  • The address of Jack in the Box: 1490 Monterey Hwy, San Jose, CA 95110

  • Jack in the Box has 3.7 stars from 957 reviews

  • Fast food restaurant

  • "I'm not one to give poor reviews because I figure everyone has a bad day or the vibe was off and caused poor service"

    "Food was NOT FRESH"

    "I was just their 15 minutes ago, can’t believe I’m talking to the lady thru the drive thru and I’m screaming where the other side of the restaurant can hear me and still had the audacity to said she couldn’t hear me and when I can clearly hear her laughing with someone else, when I finished placing my other and got to the window and find one she’s with someone else and laughing "

    "When approaching to the intercom to take my order the cashier allways says if i can wait a few minutes before taking my order 3or4 minutes goes by then they take my order, when i approach to the window there's nobody there to collect my money for another minute or 2 when they collect the money i have to wait another 2 or 3 minutes before my food is ready and most of all it seems if the employees are having bad days! By the time i leave the drive thru i have to go back inside and let the cashier know my order is incorrect and then they want to debate with me saying thats what i orderd when i know what i wanted"

    "Just had the worst customer experience of my life"

Reviews

  • Master Matt

I'm not one to give poor reviews because I figure everyone has a bad day or the vibe was off and caused poor service. However, this is a new location and you would think they had it together in order to stand out. Wrong! I've been to this location on 3 separate occasions so far and it's by far the worst fast food restaurant in San Jose. My first drive-thru experience was during normal breakfast hours and I ordered a salad for lunch. I was the second car in line. They took 5 minutes to get the order out to the car in front of me. When it was my turn I figured the chicken salad would be ready since I already waited 5 minutes for the car in front of me. WRONG!!! I had to wait 7 minutes at the window! The people behind me were visibly frustrated since everyone was on their way to work. I asked the young lady if she wanted me to pull over and wait in the parking lot...she smiled and said "No sweetie, don't worry...we're cooking your chicken...it will be right out!" I waited 7 minutes! I was 3 minutes late to work. My second experience was okay. But keep in mind I drove through to pick up an iced-tea. This morning was my third and LAST time at this place. I ordered 2 jumbo jacks for a homeless couple that sits outside of my work. I wanted to surprise them since I overheard them make a comment about liking jumbo jacks. I was the only car in the drive-thru. I figured it wouldn't or shouldn't take long. Well...I was waiting at the pick-up window for 5 minutes! I was trying to show my concern by looking in the window to see what the hold up was. The employees were talking amongst each other about a visit from a district manager or something. I was visibly in a hurry. Finally I got the 2 jumbo jacks and just by feeling the bag, they weren't warm! I gave them to the couple outside my work but asked them to take a bite and tell me if they were warm and expressed my concern. They both said they were more than happy but yes, the sandwich was cold as if sitting for a while. I'm not going back to this location and wouldn't suggest anyone else go either. Sorry guys but your service is just terrible!

  • Sherene Saenz

Food was NOT FRESH. I paid $17 dollars for old fries, a burnt breakfast jack... the egg was way overcooked ... I did not ask for well done. I also got a chicken sandwich that I paid to have have Swiss cheese, but got American cheese. I asked for tomato and got a "butt" end and the lettuce in it was so "white"... that is cancer causing ... a restaurant should only use Green ice burg lettuce or cut it up. The "white" butt end lettuce is just gross. Not to mention the chicken tasted "day old" cheese was not even melted on it! I also got an iced coffee... tasted watered down. No flavor in it or enough ice to be called "ice coffee". Tacos... made right but also just lukewarm. French fries were the warmer but mixed with older, colder fries... but asked for fresh fries. It seems that the 3 times that I have been to this Jack, I get service from jack staff that just can't get my order right or just give me old cold food and that is just sad.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

  • Andrea Rojas

I was just their 15 minutes ago, can’t believe I’m talking to the lady thru the drive thru and I’m screaming where the other side of the restaurant can hear me and still had the audacity to said she couldn’t hear me and when I can clearly hear her laughing with someone else, when I finished placing my other and got to the window and find one she’s with someone else and laughing . Give me my drinks and asks me to park in the front to wait for my food , I’m patiently waiting and see both girls coming out which I believe where their with the shift and the other girl told the other one when they saw my car about my food , and went back and got it. In order for this placed to be run you guys have to really work on your customer service as this is the reason I never come to this place as etheir they don’t have something in the menu or their employees don’t know what they are doing .
Service
Delivery
Meal type
Dinner
Price per person
$20–30

  • Jaime (Smalls)

When approaching to the intercom to take my order the cashier allways says if i can wait a few minutes before taking my order 3or4 minutes goes by then they take my order, when i approach to the window there's nobody there to collect my money for another minute or 2 when they collect the money i have to wait another 2 or 3 minutes before my food is ready and most of all it seems if the employees are having bad days! By the time i leave the drive thru i have to go back inside and let the cashier know my order is incorrect and then they want to debate with me saying thats what i orderd when i know what i wanted. I only come here because it's convenient for me other wise i can go to Wendy's or burger king where the service is better and faster! Jack in the box wouldn't be conciderd fast food anymore I'm best off ordering my food ahead of time over the phone!

  • Allen Ross

Just had the worst customer experience of my life. They got the order wrong and I didn't notice till I got to work. Drove back and asked for a refund of the sandwich they botched and the manager took the rest of the food that was in the bag and put some money on the counter. I told her I only wanted a refund for the sandwich and she said she didn't care and that next time I needed to bring back the ENTIRE ORDER... I asked to speak to her manager and she walked away and ignored me completely. I asked for the corporate phone number and another employee gave me a business card with an email address to apply for a job at Jack in the Box. When I didn't leave the manager walked over, saw me still standing there, and walked away again. I will be coming back in to speak to her boss, and whoever at the corporate office until she loses her job.

  • Brenda Serrano

The service of this restaurant sucks in terms of customer service. For instance, the bathroom had signs that they were out of service , yet employees were using it. While I was there , I was present and saw and heard how the manager was refusing for an elderly disabled person to use the restroom. Restrooms should be open to paying customers which this lady was. Also a cup of water was being sold for $.50 cents as kids from a nearby school were coming in. I hate to do this but people need to learn and behave better. When you work with the public, kindness is necessary. And usually after you eat , the next thing is to use the restroom which is necessary to have clean and open.
Service
Dine in
Meal type
Lunch
Price per person
$10–20

  • Grumpy Morales

We went to this Jack in the Box last night on Monterey my wife said the restroom smell the sinks had a lot of ants the tables were not very clean some of the employees were not that friendly they were not smiling or really greeting you that much the food looked okay the service was okay the appearance outside was very good but once you go inside it's a completely different story. They were smiling and greeting each other and happy with each other but they should put more of that energy toward customers as well not just themselves because that is rude disrespectful two customers walking in when they see that it makes me feel like they are thinking oh my God more customers why don't they leave

  • Kelly Hutchings

So we went to the dive through again, we come here a lot. And 4 times in a row now they can't get my burger right. All I ask is no pickles and a double jack. Most of the time no pickles but the last 4 times I get a single burger. A few times before, pickles. My fries were cold and so was the burger this time and only one patty. I guess this one has no interest in making it better so I will go elsewhere.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 2
Recommended dishes
Sausage Croissant, Ultimate Breakfast Sandwich, Double Jack
Parking space
Plenty of parking
Parking options
Free parking lot

  • Vincent Leong (HeN Na YaTsu)

First things first, today this Jack in the Box didn't serve coffee in the morning. Secondly, the employee there gave me additude when i tried to check if my order was correct by reaching into the bag. She said "everythings there", so i believed her and left. Lord behold, when i got to work, she left out a hashbrown. Its ok to have an attiude if you're having a bad day (maybe you didn't get your coffee either) but when you can't even do your job right, your attitude is the last thing you need. And lastly, it says that dine in was open on the google maps for this location...weird....thought it wasn't allowed at this time yet.

  • Lois Webster

Jack in the box is okay, jack's been around for a long time. he's even changed his look, he's really cool now, just check him out on the commercials. he used to always wear suits now he's catering to the young people by wearing hip hop clothes. But of course this is a fast food place where you can grab a quick meal and eat it in the car. it's not Fine dining, so I will give them four stars, for having variety. children love this place they can order different meals like chicken, taco, burgers, milkshakes, fries and decent desserts. they're open late so that's a plus. I give them four stars because it's a drive-thru.

  • Len B

I went at 4 in the morning on my lunch break because the last time I went at 4:30 they said come back in 30 minutes.I was sitting at the light and they were talking to somebody in the drive thru for a while so I figured they were serving.Sure enough when I went to the drive thru they said come back in 30 minutes.I told them I was on my break and tried to call before to see when they were serving so my break isn't wasted again and nobody answered.Then I asked if there was a certain time they answer the phone and they didn't respond.I'll stick to going to Dennys.
Service
Take out
Meal type
Other

  • lillian medel

I ordered food by The drive thru, and I ordered chicken strips and other things ,what surprised me is that they are charging the dips, the chicken strips are already very expensive and they are charge you for the dip,( dip are used to be free for chicken strips)I asked to speak to a manager o someone in charge and they failed to tell me who was in charge, Which makes me understand that they don’t have a responsible person in the store either. Very disappointed
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 2
Service: 1
Atmosphere: 1

  • Emma Stephens

I drove up to the speaker no one acknowledged me nothing waiting serval minutes before I said hello a few time a femal voice said hold on a minutes which became another several minutes another lady answered I gave my order drove up to the window where an old womem collected my cash she seemed fairly friendly then asked me to park at the front door I waited maybe 5 minutes with my order the food did taste good actually .
Service
Take out
Meal type
Other
Price per person
$10–20
Food: 5
Service: 3
Atmosphere: 3
Recommended dishes

  • Gerard Freeman

On 9/20/16 I was there at 6 am to eat breakfast inside. The African American manager would not open the walk in dinning. He said he was short of staff and he was working the drive through. There was only one car in the drive through. Another employee came out and said this happens almost everyday. The manager said you can sue the place if you want to. I said you customers have jobs to be at, and you need to make sure your doors are open at the scheduled time, your sign says open at 6am everyday. I walked off an will NEVER return to this Jack in the Box.

  • James Barton

Time to reopen your bathroom to the public. I see your employees going in there so they obviously work fine. After that very sad response I am dropping my review to one star. The bathrooms were open before the pandemic. Like many restaurants they used it as an excuse to close them for no reason this is not how COVID is transmitted. As it is a sit-down restaurant it should have a bathroom where you can wash your hands this is basic sanitation. My next inquiry will be to the city as to why a restaurant that has sit down meals has not opened its bathroom.

  • Renee Parra

Never really had a bad experience with jack in the box. Always been satisfied. But coming up too this one the guy got my order wrong he wasnt paying attention to our order in drive thru. My friend order a #7 plain and the guy gave it too him with everything on it n got his drink wrong. Me i asked for another 12 just the sandwhich and a medium curly fries and the guy repeated back the order and it was correct on the screen. Once we got too the window everything was all messed up. Never again will i ever go too that jack in the box ever again

  • Tina Aina

Cashier was so lost couldn't decide on taking orders or helping the cooks or taking orders to cars awaiting their orders smh!!! I don't understand if you can't multitask cut it out and stick to one job and she had one job and that was to take our orders poor guy before me waited for 20 mins before I had got there just for a drink they had more then enough people working
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 3
Service: 1
Atmosphere: 1
Recommended dishes
Sourdough Jack

  • Maria Morales

Lady that took my order and JOSEPH said i couldn't get a refund till tommorow that i had to come back to speak with the manager !?!?! for MY refund um ok.... I also got a large coffee and that thing was so cold! JOSEPH was being very unprofessional and screaming bad words to the other employees doing the food .... I dont think its ok for them to try to make me come back for my refund... When it was their mistake... This happened 10/28/2017 at around 12:37am please correct this mistake or im not coming back to this location

  • Daniel Peralta

EVERYONE WAS EXTREMELY QUALIFIED VERY NICE ATMOSPHERE, STAFF WORKERS WERE TEAM PLAYERS EVERYONE HAD A POSITIVE ATTITUDE. INTERFACED WITH MANAGER VERY POLITE, EVERYONE WAS HAPPY. VERY BUSY, DRIVE UP, CUSTOMER SERVICE WALK IN , DINE INN, CARRY OUT. HAPPY PLACE TO BE ATE & DINE IN AS OTHERS WERE PRESENT. EVERYONE WAS WEARING THEIR MASK. EVERYONE COMING IN ALL WERE WEARING THEIR MASK.
Service
Dine in
Meal type
Breakfast
Price per person
$1–10
Features
Dine in: Yes
Takeout: Yes
Curbside pickup: Yes

  • Paul

I eat there every morning before work. The service is good and workers are friendly.And the food is always to your liking.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 4
Service: 4
Atmosphere: 4
Recommended dishes
Sourdough Jack
Parking space
Plenty of parking
Parking options
Free parking lot
Parking
Big shopping plaza and never a problem finding parking.
Wheelchair accessibility
Wheelchair accessible.

  • B Lawrence

The French fries were not well done as ordered. The person that I told about the issue was rude and unapologetic. This seems to be standard at this location. The tables were also dirty. By the time the fries were cooked as ordered, the jumbo jack was cold. One good thing is that this location still has self serve soda. Great variety of flavors.
Service
Dine in
Meal type
Lunch
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1

  • Maria Lee

The drive thru was super slow. I was probably sitting behind the one car in front of me a good 10 mins and this was at the order spot and this was before someone said what would you like to order. My turn came and before I could say anything, she asked me to wait. A few minutes went by, started taking my order, had me wait again half way through ordering, finished and I finally got to the window to pay. At that point it was pretty normal. I don't know what was going on there.

  • Michael Moreno

Takes the cake when I confess to customer service. I lost count of how many times they have had me pull into the parking lot to wait for my food even on the smallest of orders. The food temperature is never good. Taste like they cook everything they have in the morning and serve it all day. Seriously over this location. When I need my Jack in the box fix I head over to the one on Monterey rd.
Service
Take out
Meal type
Dinner
Price per person
$1–10

  • spider91 fc

Not on top of their game seems to be understaffed. Drive-through lines frequently extend all the way around the building into the parking lot. Long wait times usually dissuade me from coming here. This is not good for a fast food chain across the street from "The Habit Burger Grill" and one block from "Wendy's" usually I only reluctantly come to this location after other places are closed. Improve the efficiency of this location and I will change my review.

  • Shã Summerlin

I find it beyond Ridiculous that I had to wait after a 3 hour car ride for the lady doing drive thru orders to get there order together and give it to them before she would be able to press a button to unlock your guys bathroom so I could pee and change my son,its ridiculous that only the woman's bathroom has this my husband went to the bathroom came back and waited with me before I could go.I will never come back here again.

  • patrick Zink

Possibly the worst fast-food restaurant to go to: Service. Terrible Time waiting for small order. Forever Employee attitude. Horrible Mostly went early in the morning and for a new resturant it was closed for service more often than not or closed cause an employees car got broken into or cause they are short staffed but when I drive by you see 5 employees sitting in the lobby how many people does it take to make a burger

  • Derek Harris

Be careful with this cook and cashier.They both don't know how to follow instructions preparing food. They both have bad attitude, bad customer service, unprofessional. The cook even cursed me out in his native language. Also, the manager pictured here is a horrible manager. Called the police on me just because I wanted a refund because they got my order wrong etc. He also lacks communication skills.

  • Elsa Serna

It all depends on which jack n the box I go to. But one thing for sure they never give you a receipt. I want my receipt cause I want to know what I'm paying for. You never know you could be paying for something you didn't even order.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 3
Service: 3
Atmosphere: 3
Recommended dishes
Two Tacos

  • Christian Kaldenbach

Great crew and fast. Always friendly unconditionally. They accept EBT too. Just a helper
Service
Dine in
Meal type
Breakfast
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Jumbo Jack, Breakfast Jack
Parking space
Plenty of parking
Parking options
Free parking lot
Parking
Large parking lot

  • carlos trejo

Amazingly, i requested a cup for water (i haven't drink sodas for a long time) and i was told HAVE TO PAY FOR THE CUP...!!!. By the way, I was the only one waiting in the lobby and still took 10 mins for 2 tacos and a wrap.
Service
Dine in
Meal type
Lunch
Price per person
$1–10
Food: 5
Atmosphere: 2
Recommended dishes
Sourdough Jack, Two Tacos

  • Jessica

By far the worst service ever. Not only do they take long but they always mess up my order. I've watched the people in the back that handle food without gloves and when I've asked to re do my order and put gloves on, they get upset. Your food always looks so sloppy and by far the worst service. I rather go all the way to the Santa Teresa location or Willow Glen than this location.

  • Vanity

I had a complimentary coupon for my free meal. They told me I HAD to get it as a small even though NOWHERE on it does it say it needs to be a specific size just that I can get a free combo by giving it to the worker. The person taking my order didn’t even listen to me just kept telling me it needs to be a small.
Service
Take out
Meal type
Lunch

  • Pradheeth Reddy

Ive come to this Jack in the box for a while now, and everytime I go I dont know why I expect things to be different. This jack in the box has either messed up my order, forgotten to give me an item, or gave me stale day old food. Im not gonna tell you not to go here, but make sure you check your food before you leave to make sure its what you ordered.

  • Sierra Clary

This location should be ashamed of themselves. Between letting the homeless sit outside and steer customers away, to cold food and unfriendly service I can say this spot definitely has no intention to provide effort. I love Jack in the Box but this one needs an intervention
Service
Take out
Food: 2
Service: 2
Atmosphere: 1

  • destiny torres

Stopped by at 4am. Drive-thru girl told us they were closed for the next 30 min. I was going to ask if its a regular thing to close at that time and before I could finish my sentences the girl gave me a very sassy " thank you, byeee" I come here often for my lunch breaks.
Service
Take out
Meal type
Dinner
Price per person
$1–10

  • Abdul Shaibi

I made an order last night and didn’t receive a receipt. One of my bacon cheese burgers didn’t even have bacon on it and my friend ordered a sourdough Jack with the patty and bacon on the side and there was no patty and the bacon was in the burger. My shake was also more like milk then a shake. I feel like I just wasted $35.
Service
Take out

  • Timothy Borden

I order breakfast every morning, I get the same thing eggs and bacon but they always mess up the order giving me something else, like pancakes or something that I didn't ask for and it this is the third time but this is the first time that I complained about it.
Service
Take out
Meal type
Breakfast
Price per person
$10–20

  • Jesus Arellano Perez

The sign said open from 6am until 12am. It's isn't. A female employee told me to go through the drive through even though I didn't have car. I told her that they should have sign that clarifies that. She just shrugged with and said "sorry" like nothing and walked to her car. Real great service you have in that restaurant.

  • Kenny juarez

EXCELLENT CUSTOMER FRIENDLY SERVICE... QUALITY SHOULD BE & IS STATED... SPECIAL THANK YOU, TO MANAGER... TERESA... WHO WAS/IS VERY UNDERSTANDING TO "ALL" CUSTOMERS... DURING THIS CURRENT PANDEMIC... ESPECIALLY ON 6/1/2020 WHERE MANAGER TERESA... DISPLAYED PROFESSIONALISM OVERSEEING THAT PARTICULAR ESTABLISHMENT...

  • denise costa

Went through the drive-thru, ordered breakfast ! we drove off and got halfway home and took the hash browns out the bag... they were cooked till they were almost burnt ! there was no potato left in them at all they were like potato chips ! this place is horrible...
Food: 1
Service: 3

  • White Zombie

Love it, My Favorite Drive-thru and Great Location, in the Walmart, Starbucks, Chevron Parking Lott in the middle of town the Heart of San Jose, and 2 blocks from Caliva and CA collective "what else you could ask for" to live forever Hahaha
Food: 5
Service: 4
Atmosphere: 5

  • Lupita Rodriguez

Just now I left the drive thru and the older mexan lady...ugh! She tries to rush you I repeat my drink and she tells me "yes yes I got it what else" I leave and guess what? Yes my drink is missing and a hash brown well I wouldn't mind if she wasnt so pushy. Lady slow the hell down!

  • DODIS Rodriguez

The food is great the employees are okay it's just the homeless surrounding the place that is really messed up that's why I just go through the drive
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 3
Service: 3
Atmosphere: 1

  • Raul calderon

Quick Service. Good prices great milkshakes. Once was held up by someone walking through the drive-thru. Other than that I recommend it to anyone if you want to fill up without spending too much. Enjoy.
Service
Take out
Meal type
Lunch
Price per person
$10–20

  • happy landifll

This Jack in the box has been renovated and has a friendly CLEAN atmosphere. Even at 10pm when all other fast food eateries were either closed or had drive through lines that circled around the block this Jack in the Box provided me with the meal I needed in just a few minutes

  • Mauricio Hernandez

Purchased double jack and two tacos when I arrived home there was only the burger. Not sure why my previous review for this place is missing but this is not the first time. In the past they would ask vehicles to backup enough to not trigger their window wait time.

  • Nelson Leite

Dirty, dirty dirty, food was worse than any other Jack in the Box. Restroom dirty no paper to dry hands, Dining room dirty even though there were few people there. Coke Freestyle machine without at least 50% of flavors available, will not come back here again :(

  • Douglas Helmers

This place was dirty!!! Even the bathroom which I did not take pictures of was trashed! I went in on a slow wed. Night and there Were only 3 people working. My food was terrible. The service from the employees was good and they were friendly but that was it!!!!

  • Juliecita

Tacos were so stale. Which makes no sense considering they make the food in minutes so I don't know I would be sitting around.
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 1
Service: 2
Atmosphere: 1

  • Craig .A

Really making an attempt to make this place better! Had the double fish sandwich today (limited time) and it was really great! Looked great too. That is a real picture right after I opened the sandwich, no fakery no re-touching! Hurry before they're done.

  • John A. Figueroa

I frequently get two eggs and two sausage patties for $3. If you are on a budget or need a zero carbohydrate breakfast, “Jack has your back”.
Service
Dine in
Meal type
Dinner
Price per person
$1–10
Features
Dine in: Yes

  • Christina Robles

I come here every morning at 230 to 240 ish on the way to work My food is always fresh including the fries and wait is no longer than 3 to 4 mins on the busy days. My order is always right this store deserves recognition for their hard work.

  • Michelle L

Please I've tried messaging the corporate from jack in the box but all they said was "sorry but here's a survey"... This is not a joke! I eat here almost every week and this was in my food!! Do not eat here till they get rid of the flies!!

  • Suzie West

We order the fish cambo sourdough combo two tacos and a plain hamburger well we didnt get a plain hamburger it was regular and they didnt give us our tacos and they put onions in the sourdough they really blew it ill neverveat their again.

  • Anna McGee

The services suck.. Need to up grade ur meal status. U have a meal for $4.99 with a small drinks' & also the same meal for $6.99 with a small drink? "?" If the meal is up from small to large ' why not change ur drink sizes well.

  • Iris Romero

Seriously this is the slowest fast food restaurant, no make a dambnn sandwich took 20mins.. and thats me not exaggerating.... always complaining about there job in front of customer's...place is always dirty inside.....

  • Anthony Gonzalez

Great place always makes me feel welcomed breakfast and dinner always hits the spot
Service
Dine in
Meal type
Breakfast
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5

  • David Parrott

Thank you for taking my delivery when I was a big truck you let me come to the drive-up window even though I was in a big truck at late at night thank you for helping me get my order thank you I appreciate your service

  • Steven Dotson

Great location. The employees were extemely nice and the 2tacos i had were delicious.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5

  • Annie Barnes Marks

A week ago I was there and the Drive thru lady was very rude! She had asked me if I wanted some ketchup and she just rudely walked away before I was going to answer her! Don't put grumpy fat people on drive through!

  • Ragavon

Decent staff. My chicken comes out dry and my last order of fries were stone cold
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 2
Service: 3
Atmosphere: 2

  • Kevlikesraves

Placed an online order around 1:40am and i went to pick it up and there were cones blocking the drive thru. You guys took my money and theres no cancel option or customer service?? Yall dont answer the store phone

  • Toni Davis

When your mornings are busy and you have to feed people; Jack in the box is the place. All kinds of items for breakfast. Plus their menu is 24 hours anyway. They pretty fast. They won't leave out half your order.

  • MrJag408

Nothing wrong with their service here. It’s the portion size/quality that disappoints.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Recommended dishes
NY Style Cheesecake

  • Rene Martinez

You need a better manager. Poor service. My problem with this place is that I can't order what I want. Then after the drive thru, I order in side and the girl wanted to overpriced the food. This place sucks...

  • Heidi Apale-Martínez

Service was OK but when I sat down ants all over the table and wall moved to another table and nats all over table and wall as well it didn't make me want to eat there I asked for s bag and ate in my car …

  • Jose Marquez

Me dad went get some tacos yesterday 630pm he aways go there to go tacos 3 or 4 time a week but last night me and my dad we got sick coulden sleep after eating tacos i don't what was wrong there never happen

  • Alexis Torres

Very disappointing, i normally love jack in the box but this time it was awful. the place is so small and i guess its still too big for the employees to clean it; it wasnt busy so they had plenty of time.

  • KENT ECKHOFF

Next time I eat here I won't eat here, so there won't be a next time
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 2
Service: 1
Atmosphere: 1

  • HANG PHAM

The lady working this morning at the drive thru She has no good talk with clients. Although the customer has a cupon price but also has to pay, her unpolite working attitude needs to be reviewed.

  • Isaiah Rodriguez

This restaurant has good jumbo Jack's. The restaurant has great amenities. Also, this restaurant is busy on the weekends. The men's restroom bathroom was broken, when I went to visit yesterday.

  • velocity

The food was exceptionally greasy and room temperature where it should have been hot. The staff working weren't exceptionally polite either...this is an establishment I will pass on next time.

  • Juan Elisondo

Cool place to hang out and get some food fast!
Service
Dine in
Meal type
Lunch
Price per person
$1–10
Food: 4
Service: 4
Atmosphere: 4

  • Raul Garcia

What a nightmare having to go back to the restaurant tuton it's the restaurant 2 times because they didn't get the order right the 1st time it can be very annoying and a waste of time

  • RAI V

Nice and fresh food
Meal type
Breakfast
Price per person
$1–10
Features
Dine in: Yes
Outdoor seating: Yes
Takeout: Yes
Delivery: Yes
Curbside pickup: Yes

  • Scott Smith

NOT 24 HOURS. This establishment has refused me service many times around 4 am for a “system reboot”. I’m over it. Don’t advertise 24hrs if you’re NOT. False advertising.

  • Timothy Howard

The lady who took my order was very efficient but a lil to stiff however when I jokingly commented on her efficiency she laughed..food was hot and the order was correct

  • Lizzie

Nice and kind persons in the drive through
Meal type
Brunch
Price per person
$10–20
Food: 5
Service: 5
Recommended dishes
Two Tacos

  • James Wiley

This particular Jack makes the best Curly fries and chicken sourdough club sandwich that I have ever had. Place is clean and masks required.
Service
Take out

  • mary langi

Great customer service and great paste for ordering food and ready in only a few minutes. Never a long wait and the food is delicious nd always hot nd ready to eat.

  • Gayle Gutto

Love the tacos just wish they were like on TV ads. Not cold, have cheese, lettuce.
Service
Take out
Meal type
Brunch
Price per person
$1–10

  • JukeBox Nailz

Love the sourdough jack this one was great employees were fast and place was clean.
Service
Take out
Meal type
Lunch
Price per person
$1–10

  • T. Farris

Typical Jack in the Box. Wasn't enough staff for the amount of people ordering. Not to mention, a lot of homeless people coming in and out for water cups.

  • Ulises Grand Escalera

Hey is fast food .sometimes when you dont have the time or the home made .this is one good is good servise and fast attention and the food test good

  • Jerry Crump

Tried to order 2 ea double sliders, two different people could not understand what I eas ordering. Just changed my order so I could get some lunch.

  • Jose Hernandez

Been coming here lately it's a good Jack in the box great service food is good hot coffee is really good I do recommend it I give it five stars

  • C G

Always messing up my order every single time
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 4

  • Nino S

Respectfull personel , good service , enjoyable food , clean environment and much more , what else do you want from a fast food store ,?

  • Neil Young

Outstanding service and the food was fantastic! A definite yes I would recommend.
Food: 5
Service: 4
Atmosphere: 3

  • Mahalia Lee

I asked fries for cook to order, I requested for "no re-fried fries". But the restaurant still have me re-fried fries, that is so dry!

  • Sam Robinson

people at drive thru very nice.
Service
Take out
Meal type
Lunch
Food: 3
Service: 4
Atmosphere: 4

  • Leonardo Garcia

I find a hair in my hamburger, it was nasty long hair mixed with the cheese!
Food: 1
Service: 1
Atmosphere: 1

  • Lynda Martinez

Walked inside for 'To Go' order...clean store, clean restroom, tasty hard shell tacos, plus enjoyed my first Jumbo Jack. …

  • Rebbeca Garcia

The food has gone down a lot from its taste it used to be so good worm ... fresh right now its just like the other rest of Jack's

  • Nathalia Nunez

The food is great! This is my favorite place to go when I'm in a hurry.
Food: 5
Service: 4
Atmosphere: 3

  • John Naumann

I enter and the skilled employees automatically know what I want and are so nice ...wonder if that 2 why I go there so often.

  • Vanessa “Princess” Knight

The soda refill didn't work. And the bathroom door was James. I had to push so hard my arm hurt. BUT the staff was very nice

  • Jose Fontanillo

So place Is very clean and new workers but very nice ppl and honestly real fast and any issue gets fix fast so keep it up

  • Dennis Ayala

Nice Jack in the Box. Eaten at this location multiple times. Recommend it to anybody looking for a quick bite to eat.

  • Lily Yee

Classic fast food. This location had fresh tacos and burgers. Did drive thru so cannot say how things are inside.

Similar places

Chick-fil-A

3845 reviews

2280 Monterey Hwy, San Jose, CA 95112

McDonald's

1756 reviews

2680 Story Rd, San Jose, CA 95122

Jack in the Box

1410 reviews

15 S Capitol Ave, San Jose, CA 95127

Jack in the Box

1325 reviews

1841 Story Rd, San Jose, CA 95122

McDonald's

1140 reviews

2191 Monterey Hwy, San Jose, CA 95125

Jack in the Box

1066 reviews

697 Curtner Ave, San Jose, CA 95125

Jack in the Box

1063 reviews

1558 W San Carlos St, San Jose, CA 95126

Jack in the Box

1014 reviews

4602 Almaden Expy, San Jose, CA 95118

Wendy's

940 reviews

990 Saratoga Ave, San Jose, CA 95129

Jack in the Box

925 reviews

148 E San Carlos St, San Jose, CA 95112