Went in to buy a ring for my fiancée and myself for our wedding. Ordered hers just fine. Was told I couldn't pay cash for my ring since they were ordering it so I could buy a gift card and then buy the ring which seemed strange to me. The ring came in while we were on vacation and had no service. By the time I came back in town, they called me and told me since I didn't pick up the ring in a "timely" manner they canceled the order even though I already had paid for it. I tried to get my cash back but since I forced to use a gift card and couldn't use the cash, they could only do a e gift card or a check from corporate that is now going to take 14 days to receive. The whole thing could have been avoided if they had told us from the beginning that we only had a week or so to come pick it up and I should have been able to get the physical cash I paid with back. The whole experience was just a mess and will be shopping elsewhere for my ring. Thank God I don't have to deal with them anymore with my fiancée's ring. For timeline purposes. I received a voicemail on the 15th of December and 3 days later it was cancelled.

"I recently had the pleasure of visiting Kay Jewelers at Hulen Mall, and I must say that the experience was nothing short of outstanding. The highlight of my visit was the exceptional service provided by one of their employees. Isidro, went above and beyond in assisting me with one of the rings I had recently dropped off to get fixed as well as showing me another ring that I will come back for in the next month. His knowledge, patience, and genuine enthusiasm for helping me made the entire process enjoyable and stress-free. I was truly impressed by their professionalism and kindness. Thanks to Isidro I left the store with a beautiful piece of jewelry and a smile on my face. If you're looking for a memorable shopping experience, I highly recommend visiting Kay Jewelers at Hulen Mall and seeking out Isidro for their outstanding service. “Thank you so much for making my visit a memorable one!" - Adrian T.

⭐⭐⭐⭐⭐ I had the most sparkling experience with Annette! She is a gemologist of joy! I was dazzled by her expertise and enthusiasm. Annette made the process of choosing the perfect piece of jewelry an absolute delight. She shared her knowledge with a contagious excitement! Not only did she help me find a stunning piece, but also made me feel like a cherished customer. If you’re looking for a jeweler who is kind, non pressure sales with a great sense of humor, Annette is your go-to! ✨ I’ll be returning for all my future bling needs! Thanks Annette, for turning my jewelry shopping into a sparkling adventure!

Great customer service from 2 individuals. Yolanda and Abigail they performed great customer service they were very knowledgeable about many of the different types of jewelry that was on display. This jewelry store definitely has great deals on all types of jewelry for men and women a great selection for men's watches. My wife and I were very impressed. We definitely made a purchase. There were also very professional. Yolanda took the time out to inform us of all the warranties that were available. We will return

Love the place. I have purchased three rings from here. Only reason I’m reading it. A3 is because they would not take a credit card over the phone for the protection plan when my wife went into the store to get it soldered on. When I initially visited the store they told me it will be covered under the original ring. I had a drivers license and was FaceTiming my wife. But still have to be there for them to run the card…..next please.

This is the best place to go for your jewelry needs! Annette greeted me with the most warming welcome ready to take on helping me find whatever I needed. She had the best personality and wasn’t too pushy. She helped me find the perfect new treasure to add to my collection. I will definitely remember my experience here every time I wear it and be back for any future purchases.

I had a wonderful experience today while getting jewelry checked and cleaned. Customer service here at Kay’s is like no other Jewelry store I’ve been to. Rebecca went above and beyond. She was so patient and took her time to make sure every piece of jewelry I had was in good shape. I’d recommend this store to everyone. Thanks Rebecca, see you next time.

I will only shop at this Kay. They are always friendly and helpful. The staff is amazing and the manager Kara has been my go to for jewelry for 6 years. She has helped me design rings when I can’t find just what I want. I always leave happy and with a beautiful piece of jewelry I can be proud of.

Isidro did an AMAZING job making me and my fiancé feel comfortable and good about the purchase we made. He even helped me my warranty on a previous ring I wasn’t aware I had. I would definitely refer him to anyone for services and I will definitely be back for future business. Thank you again.

Yolanda was SO helpfull!!!! She was so knowledgeable about everything and was very real and non pushy about the whole process. 10/10 would come see her again and would recommend everyone to her at Kay jewelers! She helped me pick out my perfect wedding band and diamonds <3

Isidro is amazing! He fixed my jewelry record and helped me with my jewelry repair and exchange. Plus assisted me with a couple of brand new purchases. He took the time to ensure that everything was up-to-date. His customer service exceeded my expectations!!! …

I went to the store to find my fiancé a gift and I had no idea what to get her, but Annette and Abbey helped me find the perfect gifts for her. She was so happy and loved everything so much. Annette and Abbey were so kind and patient and I will defiantly be back l.

Hailey was so extremely helpful!! Not only was she incredibly patient and kind with me but she gave me recommendations and helped me find the perfect gift to suit my best friend!! Truly one of the best experiences I’ve had at Kay’s and I will be returning!

The manager and entire staff at Kay Jewelers at Hulen Mall always take care of me. They are very friendly and have great customer service. I have been shopping here for years and never had an issue. I will always recommend Kara and her staff to anyone.

Kara was so amazing!! My girlfriend and I went in to pick out our engagement rings and wedding bands, Kara knew exactly what pieces to grab and fit together. She was genuinely making us feel special and I couldn’t have asked for a better

Isidro is the most amazing jeweler and salesperson for that matter!! He’s very attentive, doesn’t try to force the sale, and just an all around great person to do business with. Definitely will be going back to him!

Ms. Kara was AWESOME! More than helpful staying in my price point and style. Absolutely throughout work done. As well as great communication throughout the process. I’ll recommend anyone to her! Thank you Ms. Kara!

This is truly a wonderful place to do business with. Abigail did such a wonderful job with my class ring and I could not be happier! I highly recommend Abigail if you need any help at Kay’s in Hulen Mall.

Abbey was very helpful today and she was pleasant to be around. You could tell she genuinely loves helping people and she isn’t there for the money! I was so happy I got to meet her today! ❤️ …

Had a really great experience at Kay Jewelers, Isidro was very patience with helping us as well as any questions we had. I highly recommend coming to the Kay Jewelers in hulen mall and ask for Isidro.

Simple and Stress free experience. I was trying to get a specific ring which was unavailable at lot of location and Kara was able to find me one and get it to me within the time crunch that i was in.

Our sales person Yolanda Walpool made our purchase visit pleasant. Because of her knowledge, passion and experience. We appreciate you guys very much at the Hulen Store Thank You, Karen & Ellis

Helpful and friendly staff. My wife always leaves happy with her purchases. Kara and Annette go out of their way to find the perfect piece of jewelry to make her smile. Will only shop here

Kara is AMAZING!! Love her!! She is so sweet, attentive and can anticipate your choices. She has a beautiful heart and was a pleasure to work with today. I will def be back to see her.

The store manager Kara was nothing short of amazing. She was so helpful and made this process so easy! Thank you times a million and I recommend this place if she’s helping you out!

I was looking for a white gold chain for a charm that my husband bought me for Christmas. Annette was wonderful. She found a beautiful chain that went perfect with the charm.

Hailey helped me greatly. She made the process of getting a promise ring for my girlfriend a lot more easier. She was very patient and just an all around amazing help!

Kara she was so nice and super helpful during the process of picking up our wedding bands, thank you so much for everything. Highly recommend going with her.♡

Yolanda is really one of the best. She explained everything to me thoroughly and answered all my questions! I left Kay’s with the biggest smile on my face :)

Annette was an absolute dream to work with! We came in with an item in mind and she helped us get something even better! We will absolutely be back for her!

Yolanda is the best in this business she knows her stuff and will definitely meet your need and has the best personality …

Yolanda was amazing! She helped me pick out the perfect present for my 28th wedding anniversary. She’s truly a gem and Kay’s is lucky to have her!

Bought two G Shocks today and was VERY pleased with the customer service! Yolanda did an amazing job. Will certainly be back for my next watch!

Annette is the kindest, sweetest and most knowledgeable person I’ve ever dealt with. She made my shopping experience smooth and enjoyable!

Hailey was a great help in looking for new pieces of jewelry and being very welcoming along with the rest of the staff thank you all!!

Kara was amazing! Super knowledgeable on what she is showing you and super personable. Would definitely come back and ask for her :)

I came in asking for a specific ring and Kara helped me out she heard we spoke I went in and out in like 15 min excellent service ❤️

Isidro did an amazing job. He answered all my questions and concerns and explained everything so well. Great customer service!

Great service, staff was very friendly! Highly recommend this location. Cynthia and Kara were phenomenal!!

loved this place stayed 45 mins with me after too find the right ring for my wife KARA WAS THE BEST!!

Amazing service, helped me customize an online order for no charge. Friendly staff. All around great

Kara was a dream to work with! She knew exactly what we wanted and her suggestions were spot on!

I just love shopping at Kay’s! Ms. Yolanda always takes good care of me and all my bling needs!

Yolanda was INCREDIBLE! She helped us find everything that we wanted!! We love her!!

Kara was amazing as well as Yolanda! Thank you ladies it was an amazing experience.

Cynthia did an excellent job. Great service, wonderful personality. I'll be back.

Amazing sale. Mrs. Yolanda was amazing on helping me with my purchase

Great service! Cynthia has always been very helpful and friendly.

The girls at the Helen mall are GREAT thx for all ur help ladies

Kara was the best! Helped us with all of our needs!