EDIT/ 2nd Update: Krista and the Male manager (forgot his name) were very helpful and did everything they could to make things right. Thank you for making my ring new again, and replacing the band. They even ordered 2 more rings from California just incase I wanted to do a switch out but I chose to keep my stone. All in all, I’m happy with their service and will make this location my store again. Thank you Krista for being so kind and checking in to make sure I love my ring. Absolute worst experience having a ring from Kay Jewelers. If you want the start of your engagement process to be stressful…and ringless…come here. Had my ring 3 days before the main diamond started clicking around in the setting. I brought it to be repaired…days later they call me say it’s ready…pick it up and my solitaire 2 ct diamond is rocking around the setting still…what a joke, I wanted to cry and was devastated to leave again without my engagement ring that I had worn just a couple days post engagement. I agreed to get a new head peace since the prongs may have been faulty. They tell me it should be a couple days…it’s been over a week and they keep changing the dates. Today is Friday and I was told it would be ready today…I had to call 8 times in a 3 hour period to track down the status to see if it was ready or not. They tell me it should be ready tomorrow…another day…so sad that my fiancé proposed 3 weeks ago and I have no ring still. I am so saddened that this is my shop I have to come back to for the warranty. Terrible workmanship. How does a jeweler send a ring back to the customer claiming it’s been repaired when it clearly is bouncing around :(. Hopefully my ring will actually be ready by the next date they have given me. Save yourself the trouble, find any jeweler but this one. My biggest anxiety now, is that I will go to pick up again and it won’t be fixed correctly again. UPDATE: Received my ring today…only to find that the 14k Stamp is missing and the logo from the brand of manufacturer is half way missing…so half a star is on the inside of band…after all the wait to have my diamond secured…I am told I can leave it with them again to sent out again! At this point I am fed up, I will NOT take it back to this location, my fiancé took the time to pick out a ring on his own for a surprise engagement and the ring is not the same as originally now :(. Shame on you Kay Jewelers and the unprofessional workmanship.

WORST service and product....my husband purchase me a diamond anniversary band in December 2015, luckily he purchased the warranty since less than 6 months into owning the ring a diamond fell out. They sent it out for repair which took a little over 6 weeks to get it back, not even a month later another diamond fell out, again they sent it out for repairs, taking another few months to get it back. Finally in February 2017 the 3rd time one of the diamonds fell out they decided to just replace the whole ring. We were told it would take a few weeks to get the new ring in and we could bring back the original ring that can't be worn to exchange it with the new one. I was happy with the solution however it's now June and we still don't have the new ring. We called in April and were told sorry it takes a few months not weeks, we informed them it's been since February at that point we were told the ring should be there any day since it was ordered in February. May came still no ring so we call again this time we are told that they are not sure where it was and why it hasn't come in yet and they would track it down and call us. Again no call back, now it's June we call a 3rd time get a 3rd person and he informs us it doesn't look like the sales person CC ever ordered it and they would find out why and call us back...it's now going on 4 days and still no call (big surprise) at this point I just want my money back. I feel ripped off and lied to. I hope the Better Business Bureau feels the same way I do and we get our money back!!!!

Should be 0 stars, made a custom order 6 weeks in advance. My wife purchased my wedding band and it would arrive before our big day. I called the day before to confirm that it would be arriving at the ETA and they stated yes that it would and I would receive a call back when it has arrived. 5 days later I called to ask where my call back was? They did not have an answer and told me to contact customer care to which they did not have one either. And was told to go into the store and let them handle this situation. Will never return, they neglected to keep me updated on my arrival. Or any updates that it would be delayed. I suggest you go somewhere else to find better service, Because you will not find that here.

I have been coming to Cici for 8 years. She’s been the most helpful, patient and genuine person who’s ever helped me. She only wants to see the customer happy with their purchase. She’s helped me with upgrades, repairs and has always informed me of sales. As an employee and a person I find her to be one of the kindest people I’ve ever met. Krista is also an amazing person who is always helping me if Cici is unavailable and willing to answer any question or concern I have. I have referred family here (meadows location) no matter how far the drive this is the only Kay’s I will come to as long as Cici and Krista are there. Thank you ladies for everything! I appreciate you.

This is the best Kay Jewelers that I have been to. I am retired and have lived in Hawaii, Las Vegas, and Ohio and have frequented Kay Jewelers in all three places. My husband and I purchased diamond jewelry at Kay along with the warrantees. I have purchased earrings, tennis bracelet, anniversary band, earrings and my wedding band, so I get them checked every 6 months. It was always a delight to go to this store. They were always respectful and admired my pieces, even those not purchased through them. I've moved out of Nevada, but will always remember how they treated me just like "gold":) The only man at the store is a "gem"!

This store of Kay Jewelers did a wonderful job in getting the exact ring I was looking for. There were issues trying to get an order from online into the store, but with the help of Naz, Antonio, Krista, and CiCi we were able to get it done and on time for my trip! I would highly recommend any one of these jewelers to assist you because of the care, concern, and customer service they provided!

I was out in Vegas on vacation and decided to get my girlfriend a necklace and was very pleased with the service I had from your employee Armon. I had described exactly what I wanted and he brought me right to it, it was awesome. Very impressed with you’re staff and the way they handle things. Will definitely be telling friends and family to shop there when in Nevada!!

I absolutely love CC!! She’s been so helpful with helping me choose my wedding ring and band and always has the best ideas and visions !!! She gets me the best prices possible to help save money! She knows we’re locked in and I will never go anywhere else or to anyone else, CC is my girl !!! Thank you for everything CC!!! You know I’ll be back to see you soon!!

Very poor customer service, it seems unbelievable such a company has that kind of vendors. Make better staff selections if you want them to buy more, the quality of the product is not everything. It is more or equal to how it is sold and how the seller represents the company. The truth is worth your service.

My wife and I have been here many times over the past few years and are never let down! We always go to the same sales associate Krista. She goes above and beyond! Always being super thorough checking every stone in my pieces of jewelry and if something is slightly wrong she makes sure it gets fixed.

I went to get a new watch for my birthday and CC helped me pick one out that I really liked. CC provided great knowledge of the wide selection of watches and provided great customer service. I've shopped at this Kay location for years and the customer service is always top notch. Thank you CC.

We keep coming back to this location because Cristen (we call her Cici) is THE BEST!! She goes above and beyond. She is super patient and very knowledgeable about jewelry. Kristen and the Naz are truly amazing as well! Finally, a trio of superstars. We appreciate you!

I went in to get my ring resized. Maria helped me out when I dropped it off she was extremely helpful. My ring came back in sooner than expected by about a week. Krista helped me and again was super helpful. My ring was better than new. Love this Kay's location.

Teddy the sales agent was sweet, kind and made great suggestions. She took her time with us and made the whole experience so enjoyable. We had stopped at Daniel's jewelers first. Not as nice if quality as Kay's and their sales ladies were not nice to work with.

The worst customer service!! No one says hello how may I help you? They all have a crappy look on their face..just horrible..if you do not like wotking in customer service find a different job!! They don't call or email you when your jewelry is ready either..

Krista was amazing. I went to have my jewelry cleaned. Ended up coming back an hour or so later buying a beautiful necklace. I was never gonna buy from this location again due past issues. Krista was amazing and made me have faith in this location again.

Had fun day at Kay's sales reps where nice and friendly answered questions about repairs (not many repair services left) good price on repairs of gold bracelet lost it but not really was stuck and garbage disposal needed new safety lock Thank Kay's

We love coming to this location. My husband and I have gone to many locations around Vegas and we always fine ourself coming here for all of our purchases and cleanings. Everyone here is always so nice and they greet you right as you walk

Nazaret, was extremely helpful and knowledgeable about the men’s wedding bands. He made our shopping experience smooth and easy! We were in and out within 30 min!!! Thanks Naz, we appreciate your great customer service!!!!!!!!

Krista at Kay jewelers at Meadows Mall was the best salesperson anyone could ask for she treated us with extreme professionalism she truly is a great asset to that company! If anyone goes to shop there definitely ask for her.

Got my honey sugars first diamond ring here. This, that in itself, makes this place special. Not to mention, when I'm ready to increase the carrot size, I get full value for the initial purchase. That's great !!!!

Nice, sale going on. All the staff was friendly and nice, found my wife a couple pieces of jewelry and got a good recommendation on women's perfume. Ill definitely be shopping here for my wife and myself.

Super nettes und hilfsbereites Personal! Habe vor kurzem meine Kette verloren, die ich damals dort gekauft hatte und wollte genau die selbe wieder haben. Ein kurzer Anruf und die konnte mir alle …

Well I found what I was looking for. They have a great selection of beautiful rings. I found one that I'm sure she is going to love. It's absolutely stunning. Great service and support.

Krista was literally amazing!!!!! She got me together so fast, in my price range and I was very satisfied With my purchase. Thank youuuuuu so much! Can’t wait to come back!

Cici was great. My fiance is in a wheelchair and I appreciate that she didn't look down on him and showed much respect to us. I will only come to Kay's for my jewelry

Maria was a great help. She has helped me before with my ring inspection. Very friendly and polite. I loved she remembered me after not being in store for 6 months .

Fantastic place for really nice jewelry..have been there for 19 years and have always been taken care of professionally..I would definitely recommend them

Krista was awesome and you can tell she loves her job. Also, she has a amazing and great personality. She takes pride in her job and work at Kay Jewelry.

Antonino was amazing !! He took time and care when inspecting and cleaning my jewelry. He gave me some great advice on how to keep my jewelry clean.

3 months for the ring to get finished just so they can do it wrong. terrible work from the jeweler puting it together. would not recommend

Krista was amazing and she helped me pick out the perfect ring. They have very beautiful rings and a great variety of stones and designs

Love the ring i got there the jewelry is beautiful and prices are not too bad the staff is very helpful and payment plans are available

Very friendly and helpful staff would recommend to family and friends or anyone who is looking for good prices and quality jewelry

I love the customer service I receive every time I come here to make a payment. Maria is awesome and very informative. Thanks

Really amazing place to go. The customer service was to notch. Selection is really good and not being forced to buy anything.

Dee and gave us the best customer service, they went above and beyond and me and my fiancé are very thankful for that. …

They are very friendly, easy and fast every time I came for inspection or any related with some work for the rings and watch

I enjoyed my visit . The ladies were very helpful especially Maria . Maria was very kind , through, and professional . …

Krista is awesome, very funny , great personality and she doesn't make you feel like she just wants to sale jewelry,

Christa is the best she had help me when I was running around trying to get my wedding stuff done. She is the best.

Distancing and sanitation guidelines in place and followed. Nice being the only customer in there. In and out!

Employees were very nice. Employees had face mask on, but customers had a choice to have a face mask or not.

Krista was wonderful, very helpful and a very pleasant person. Will always look for her on future visits.

Krista is awesome she always helps me with all my needs. She is very helpful... Keep up the good work.

Kristia was so nice and really helpful she didn't push us unlike other stores so it felt really good.

Came in today and had a wonderful experience krista has wonderful customer service will be back soon

Not enough employees for the holiday season. Had to wait 30 minutes for help to pickup my items.

Krista was fabulous! I didn't realize how much I was missing on cleanings! See you in 6 mos.

Service is great here. Happy wife, happy life. Spend money, and she will be happy lol.

Krista is the best! I always go to her when I want to purchase new diamonds!

Maria has awesome customer service. Very kind, friendly and knowledgeable.

Ask for Krista. Out of all the times I’ve been there she’s the nicest one

VASA. DEBIT. GIFT card $25 Vanilla ACIFT FOR You 11/ 29 CRA EXPERIENCE

Great service. Awesome inventory. Check them out! Ask for Jonah!

Companies are really falling off on customer service… do better

Ms Maria was great because I had no idea what was doing, LOL

Best customer service Best items at excellent pricing

I love Krista. She helps me get everything I want.

Excellent service. Tammy went above and beyond.

Top notch place!! Everyone is super friendly!!

Super amazing, very informative and helpful!

Loves our rings Appreciate customer service

Love this place. Staff is always friendly.

Quick, knowledgeable , reasonable prices.

Service was amazing.... as usual!!!

Their customer service is terrible.

Best customer service in town

Krista was Amazing

La mejor atención

Great service

Great store

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Yup