Title: "A Traumatizing Experience for My Pomeranian - Avoid at All Costs!" I am appalled at the lack of professionalism and care exhibited by Kanu Groomers during my recent visit with my precious Pomeranian. I had heard positive things about this establishment, so I was hopeful for a pleasant grooming experience. However, the result was an absolute disaster, leaving me and my pet in utter distress. I was very clear with the groomer about my expectations for a bear haircut, and I explicitly asked them not to shave my Pomeranian. The breed is known for their fluffy coats and is susceptible to sun damage when shaved. Imagine my horror when I came to pick up my pet only to find them completely shaved down, exposing their delicate skin to the harsh elements. This unacceptable outcome indicates a severe lack of knowledge and understanding on the part of the groomer regarding the specific needs of different dog breeds. By disregarding my explicit instructions and shaving my Pomeranian, they have put my pet's health and wellbeing at risk. The sunburns and potential skin irritation that may ensue will no doubt cause significant discomfort to my beloved companion. I urge anyone considering Kanu Groomers to think twice before trusting their pets to this establishment. It is clear that they lack the necessary expertise to care for dogs properly, and the consequences can be both heartbreaking and costly. I will never return to this salon and will ensure others are aware of the disastrous experience I had at the hands of their supposed "professionals." I hope the management of Kanu Groomers takes this matter seriously and takes the appropriate steps to improve their services. No pet owner should have to endure the distress I experienced. Zero stars.

I was excited about this place opening. I’ve been buying food and supply there since they opened and finally I brought my Yorkie in for grooming. His hair was about 2" long. I told them to "take off half". When I came to pick him up, I was pretty shocked. They shaved his body to about 1/4" and there's a big section where it's even shorter. You can see his skin. I complained and they acknowledged the error and offered me a discount for next time. I said “why not this time?” After a little commotion with the manager, she came back and offered me 15%. I told them to keep it. I've been in customer service businesses my whole life and when I make a mistake, I try to make it right. $60 instead of $70 is a slap in the face for this big of a mess up. They also took almost nothing off his legs so I had to send him back in twice and wait 20 min. Sad because I live next door and loved the convenience. ****UPDATE The store manager replied to my review, apologizing and giving him number so that I might call and give them the opportunity to make it right. Well, I called and left a voicemail about a week ago and got no response. I also called the store and left a message- also no response. Doesn’t seem like there is any sincere wish to resolve it…just a nice reply for P.R.

The staff are some of the most caring, friendly people I've ever met. I've gone there a few times now and my puppy is always so excited to see them. He always gets bad separation anxiety but not when he's here. Even after my puppy stepped in gum on the sidewalk and was so scared, they were so helpful to calm him down and take him in for an emergency grooming last second. I am so appreciative of them and would highly recommend coming here!!

My dog has really eating problems, I been in the store one hour ago and a helpful friendly girl called Luisa helped me a lot to find the right food for my dog and recommended me this goat milk that it is really a miracle, now papi is eating very well and loving his new food. It was really a need here in brickell a pet store with that quality of customer service. Thanks Kanu and thanks Luisa ♥️ papi and me love you

Amazing store, great service and perfect location. I live just in front, which is wonderful. I have a cat and a dog, and we got to know some new products, as the frozen treats that my pet babies simply love them. This is already my dog’s favorite place. The people working in the store are very kind and super pet-lovers. I wish I could rate more than 5 points. Thanks !

The large dog food I bought from you sold out. I had to buy a small bag to get through.I was told it would be delivered between Monday and Thursday this week I have been in every day and it’s still not here, it’s Thursday tomorrow. I was told today it would be here next week between Monday and Thursday. This is really unacceptable.

Worse place ever ! They didn’t no how to cut a Pomeranian hair ! They sent back my dog bald and ugly , when we told them clearly what hair cut I want it ! And they did what ever they want with all his hair :( worse happen me ever , plus i forget his collar and they said , they didnt have it . Never come here

This is my pup Walter's favorite store in the world! We can't walk by without him running inside. The products are great and reasonably priced and the groomers and staff are wonderful, especially Luisa. She is so friendly and helpful and Walter is obsessed with her!

Excellent Pet Store and Grooming Salon! I recently took my beloved dog to the pet store and grooming salon in town, and I couldn't be happier with the experience. The level of care and professionalism displayed by the staff was truly exceptional.

Such nice people and good selection of healthy dog foods/treats at reasonable prices. Edit (3/20/2023): I tried their service to deliver dog food by courier from the store straight to apartment door and it worked great. This is a good business.

The space is incredible and the selection even better. This store is very well located in the middle of Brickell and you can find high quality products and fun toys for pets here. The service was also great which is rare in Miami :)

Love the new store, I found everything I was looking for also I'm glad I found Luisa she was very helpful and help me a lot to find a a new food for my dog, the service and the store are amazing

Finally, I found a place for my little "devil" Nacho. He doesn't like showers and for the first time, he was happy. See you guys next week !!!! Thanks for the amazing service with my guy!!!

Este es el lugar favorito de Nieto perruno !!! Pasar por Kanu y no comprar un helado es un delito para el, LITERAL ME OBLIGA gracias a todo el personal por su amable atención. …

I bought food for my dog from Kanu pet some time ago and my dog got sick after eating it and I treated him and he is not better till now their product is not of good quality.

More then happy with their grooming services, my princess loved it. They are super friendly, their costumer service is amazing. Especially Luisa in the front desk

Their customer service is absolutely amazing, they're kind, knowledgable, and super helpful. I love having this place around the corner from my home!

Muy satisfecha con el corte de mi perrita, la trataron muy bien, quedó muy limpia y salió feliz después de su grooming, volveré con seguridad a Kanú.

Terrible experience. Dog came back shaved when he had 4 inches of hair. He also was burnt on his belly. I would never bring my dog back here.

Kanu es un lugar espectacular, dónde puedes encontrar todo lo que necesitas, de la mejor calidad, y a un precio especial. ¡Muy recomendado!

Es una tienda que irradia Amor!!, en la atención, en la decoración, en el ambiente que se siente al entrar y comprar!. Es lo máximo

Best place in Brickell . Edwin the employee was so professional and guided for the best food for adorable dog . Thanks again Edwin

Great selection for our dog. Personnel was helpful as we needed assistance. Great to have this store at a walking distance.

The best pet shop in Miami. The service is 10 from 10. Also the best dog grooming in the city. Highly recommended.

Kanu went above and beyond to help me get a gift for someone! Wish I could give them more than 5 stars. A++++++++

Amazing pet store, they have many different toy and treats! Friendly staff! Im definitely going back!

Espectacular el lugar, mi perrito quedó feliz con todo lo que le compré y el servicio excelente!!!

Un lugar espectacular donde encuentro todo lo que necesito para mis mascotas!!. Super recomendado

Best place for DOGS this people are the kindest ever, and the store is magical …

Excellent pet store. All kinds of toys and food for pets. Totally recommended …

Awesome variety of products! Met the owner Santiago, he was very attentive

Lo mejor para tus mascotas!! Increíble lugar!!! FELICITACIONES KANÙ!!

Beautiful store, great selection, and friendly staff. Love it

Excelente sitio. Bueno,bonito,barato y en brickell.

Great location, awesome staff, loved it …

Excelente local y excelente atención!!!

Bonito lugar. Muy buena atención .

Awesome shop for your pet needs

Awesome products and service

The best Pet store!!!

ESPECTACULAR!!

Best Team!

Excelente