This is my local petsmart, I come everyweek like clock work....The lack of customer customer attention the new guy manager has is upsetting. Every week I buy my sick cat the vet prescribed food. It requires the VET phone number to validate the prescription ....the first time we came we showed the documentation. Cool no problem. The girls helped us and all ....2 months ago I was told now that's all verified all you need is the vet phone number, just come with that info .... The fact he refused to look up our order history, lack of solution he just told us he can't sell you this, because he doesn't want to get in trouble.... Leadership skills are not there whatsoever, problem solving 0, the store is messy, lack of product availability. Promote from within, buddy doesn't know how to run a store. Next time try to help customers or calm down the situation rather than raise it up... Learn your store policies.... As a customer I know them better than you....

It's a great location. Every time I visit with my dog someone always greets us and acknowledges us coming into the store. The ailes are kept well stocked with everything you need for your pet. I only wish they had beds for small dogs as every time I've visited they always have for medium and large dogs. I have a 3 lb chihuahua she doesn't need a bed that can fit a toddler. But all and all this is a great store for all pet essentials. Also, there is always a lot of parking either in the lot or on the street making it super convenient for drivers. For those who have pets needing grooming services, they have a section that does that and they have a Banfield Pet Hospital within the store to have your dog or cat seen by a vet. Just a word of advice I hope you don't have your pet seen by Vet Taylor, he is horrible. Aside from him, I have confidence in all the other vets I've met there.

Recently shopped here again to get two mystery snails but they didn't have any which is ok . So I just ended up getting two more fish. Brandon was extremely helpful and knowledgeable. Hopefully by my birthday there will be Gold Mystery Snails if not then oh well. I will just enjoy the lovely fish I have now in my 5 gallon tank.The staff there currently is great. Most times you might have to wait a few minutes to be served because at times the staff are trying their best to serve everyone. So most days will be busy. Just have to be patient If I was able to own cats I would of adopted 2 that I saw recently. Every time I've gone into Pets Smart I always enjoyed my experience. The last time I went Lily helped me out with what I needed for my beta fishes and mystery snails. Thanks again Lily! Also on Sundays you can go in a room to pet the cats.

I was looking for some simple training for my hyper puppy and just lucked into this location. I can not begin to compare the level of quality customer service, the selection and variety and presentation of products and the training experience. I visited petsmart in San Rafael Ca. when I was staying there regularly for kibble. They are not in anyway comparable, this store is so much better. And the training classes, well Ms Alexandra has a connection with the dogs and they just love to please her. She has the sweetest kindest soul and the dogs just melt. I HIGHLY RECOMMEND THIS STORE AND HER CLASSES.

Located in a central part of town with many public parking options around. Around 5pm there were not enough employees on the floor, but the ones who were, were very helpful and nice. Store is kept clean and you have an extremely large selection of items for all kinds of pets. I was not able to purchase what I needed because it required a prescription, but I eventually found something similar. If you need something right away for your pets, this store is pretty decent and you’ll find what you need.

My dog got a beautiful haircut here! I stopped going to other groomers because PetSmart grooming does an excellent job and their prices are good, too! My dog Arya looks like she is ready for a wedding, that’s how fabulous she looks after her haircut. I recommended PetSmart grooming to my friend and her Pomeranian got a gorgeous lion cut, and she is so happy with the results!

It is so sad to see the animals in this store suffer. I would not have a problem with pets being sold, but here they are stuffed into extremely small cages. Some.of them can barely move. Cats are locked in small cages, many fish are in small plastik boxes, some of them are dead.

The Grooming Dept is amazing. Ayda, has been grooming my dog Milo for several years. She is amazing, we highly recommend her. I use the Petsmart App to book her services because she gets booked fast. Use the app for pre-check in which makes drop off smoother.

Aida from dog grooming section is amazing! She is caring, gentle, patient and shows love to my dog (toy poodle). She is consistent and listens to my grooming requests. My dog and I really appreciate her! Recommended!

Excellent customer Service skills. Thanks to Dr: Hector Quinones, Marta and Ana for taking great care for my little one Roxy …