This was without a doubt the worst customer experience I've ever had in any sales environment. My partner and I went in for a tour and to get some information on pricing and classes. Our plan was to sign up in a few weeks once our lives settled down, but we had some time and wanted to make sure this space was good for us ahead of that. Viewing the place was a formality as we had more or less decided that unless something was very wrong, we would likely be joining in the coming weeks. Consider how hard someone has to work to erode an otherwise done deal. And the space is nice! We had nothing but positive comments for the facility and equipment. It is clean, organized, breathable, and otherwise great. It was exactly what we were looking for. However, the rep we spoke with made us never wish to step back. We made it clear at the beginning we were just there to view the place and get some information. We said this a few times and made it clear we had a short period of time to check it out because we had another engagement. Yet when we sat down with this 'manager', he held us hostage like this was a sitcom timeshare episode. No matter how many times we explained we weren't committing to anything on the day, he kept demanding to know what was wrong, why we wouldn't commit, or what, "personal reasons" we weren't sharing with him that prevented us from signing up. No matter how often we said we had a schedule to keep, or indeed that we were late for said schedule, he continued to talk over it and pressure us to commit on the spot. Before entering we both understood we'd have to endure some level of salesmanship in order to view the facility. But this was over the line of harassment. Towards the end he offered us a few free passes (which anyone can apply for online) and asked if we would use them. We said sure and without hesitation he snapped at us and said if we had the time to use the gym for free we should just be paying for it, and again asked us to sign up. Insane! This behavior was inexcusable. We said, 'no' to this man clearly and repeatedly and he did not care. He refused to simply let us have the time we needed, and did not respect anything we said that couldn't be ammunition for making a quick sale. Given the individual in question was a 'manager', I can only assume this position was earned through bullying civilians into memberships to inflate sales numbers. This wasn't customer service, it was a predatory script. If someone is promoted to management and nobody is aware of their predatory behavior, I question if the facility cares about our wellbeing because they clearly do not regulate or observe their employees' predatory sales tactics. We would not feel safe signing up with such a company. The cherry on top was that he was clearly so focused on weaponizing our conversations against us that he couldn't even be bothered to learn my partner's name. He spent about 45 minutes calling her something entirely different from the name she gave at the beginning, and somehow didn't put it together when she gave her email - which included her name - and continued on after. We emailed the company about the incident using the email on the 'contact us' page of the LA Fitness website. As of this post, we have not gotten a response to our email, either. If I assume this sales behavior has existed before us, and combine that with a company not responding to harassment claims of their own staff, we start to get a picture of a company that condones this behavior, or perhaps only acts in response to being called out. Who knows. Nobody should have to ask to leave more than once. Nobody should have to say 'No' more than once. Nobody should have to divulge personal life details to be 'allowed' to leave a conversation. I will edit this if LA Fitness responds to me. If you read this far, thank you. Take heed and consider other gyms in the area. I've been a member of GoodLife and Planet Fitness, and never felt this way. Edit: Got a follow up call asking if I wanted to use a Guest Pass. I have no words.

HIGHLY RECOMMEND - A lovely facility and the staff team make this gym my top choice! I am delighted with my decision to join LA Fitness on Brant Street in Burlington Ontario. I am enjoying every aspect of the facility and classes and have to say what really makes this a wonderful location and experience are the dedicated, helpful and engaged team members. Everyone I encounter from teachers, managers, front desk staff and personal trainers are welcoming, knowledgeable and ready to help. All the members I’ve connected with are also really pleased with the gym and I've heard especially great things about their experiences with Personal Training and Classes - it's the people that make all the difference! When I decided to join a gym in the Summer of 2021, I had a very specific goal – I wanted a place with a welcoming fitness team, great equipment and fun & tough classes. I wanted to feel like MY gym was MY ‘destination’; I wanted to feel like I belonged in this place and that I had lots to do once I got there. I put a great deal of time into exploring literally every gym in Burlington. Everything large, small and in between. I met with the staff, explored the classes and facilities and found out everything about memberships and monthly costs. Yes, I made spreadsheets! Armed with all of that information it was truly an easy choice. LA Fitness has the best membership options, a free pass to get started and check it out, very reasonable prices and a great selection of classes. I didn’t realize how much it would matter at the time, but I also discovered they had reasonable personal training rates. Since joining I have been impressed with every aspect of the facility and what I was originally looking for – they do have a welcoming fitness team, great equipment and fun & tough classes. I also feel like it’s a great destination; my gym time is ‘me time’ and I love the luxurious options like sauna, hot tub, pool and showers. Above and beyond what I was hoping for I discovered an incredibly knowledgeable Personal Training Team. Custom sessions are designed for me around my goals and my body. I get the support and expertise I need to receive a precise, personalized workout and constantly enhance my fitness knowledge. This team offers personalized training as well as nutritional counselling. I also value the regular monitoring of progress through weight and measurement check ins. These personal touches help me feel connected, committed and accountable. Thank you again to the great team at LA Fitness on Brant Street. I’m so happy to be a member and pleased to highly recommend this facility and trainers.

The new manager Mason has made a massive difference, it's amazing how much a single employee can affect a business this size. We had come a few years back before Mason, and didn't receive nearly the same service. This time we got a much better tour, and the membership was explained much better. Mason also was not pushy at all which is refreshing, I never buy from pushy salespeople. LA fitness really doesn't need a pushy salesman, the membership sells itself if it's explained properly. No cancelation penalties, unlimited access to all locations in Canada and u.s, 2 guests every visit and the member can even leave before them and they can stay, and the guests can even do the classes! Far superior to any other gym I'm aware of. Not to mention the excellent facilities, clean well maintained equipment, and it's massive so even when it's busy you practically never wait for a machine. And yet it's somehow 45/month which is extremely competitive. There's also a kids club (daycare) for 10/month (per kid) which is so helpful for parents. Faith is one of the daycare workers there and she's excellent with the kids, we have a 6 month old baby and Faith is so good with her! She can actually calm her and our 3 year old down if they're upset instead of calling us to come get them the second they start to cry. The kids love it there! The personal trainer Doug is also excellent, very professional and good at what he does, you get a free hour with him, don't plan anything for the next day because you're going to be soooore!

I have been going since November last year. I typically workout around 8:30 am. I find the members who work out in the morning 6-8 am leave all the weights lying around the gym. Bars and machine typically have weights left on them. If there is a bar to be found on the equipment. If you don't mind spending half your workout putting away weights, LA Fitness may be ok. Gym etiquette does not exist here. I have many more photos. As it is a pet peeve of mine. I have sent photos to the Instagram account, which they are active on, and have mentioned it to staff. No one seems to care. On a positive note, staff cleans the change rooms and mops floors. When equipment is out of service it is fixed quickly. They could do with a few pieces of new equipment, Specifically Hip Thrust machine, as everyone moves bars and leave barbells loaded around the gym. A real lat pull down where you can change the grip. and lots of other stuff as well. they have the room for it. I bring my own gym bag with ropes and handles etc as there is not enough and what there is there is ratty/damaged.

There is zero gym etiquette from most of the members as most don’t put there weights away. This is not even corrected by the personal trainers, who never put weights away. And always take weights into the personal training area to never return them. Most of there staff(not all) are very disinterested and just hang out at the front instead of cleaning up the mess of weights left all over the place. Not to mention the used paper towel on the floor despite plenty of garbage cans. Hot tub works once in awhile. Sauna is the same. Showers are filthy and most lockers are disgusting, the ones that don’t have locks on them despite their own rule that they will be cut off. Dirty underwear in the showers.But it’s affordable and I guess you get what you pay for. It never used to be like this. It’s just plummeted over the last year.. I complained to one worker and his answer was “well there ya go”. I have had a couple of others be very helpful, but that one stands out making me not to want to recommend this gym to anyone.

This is the best LA fitness I’ve been to! The staff is so kind and helpful, especially Peter, Mason, and Angie. I have two locations closer to my house but the experience at this gym makes the drive worth it. If I could give this location 10 stars, I would! This location is a thousand times better than the Dundas/Winston Churchill Mississauga location, from the staff to the cleanliness and the overall vibe of the gym. The staff are so welcoming, I have yet to experience a day where they have not greeted me upon entry or said goodbye upon exiting. They truly make this location, in my opinion the best in Ontario. Additionally, they have a shake bar in there (Kelly Greens), it is absolutely amazing and you should definitely check it out! The shakes/smoothies taste amazing and reasonably priced!! Special shout out to Peter!! Peter makes sure this place is absolutely spotless, I’ve never been to a gym so clean!

Great gym to be a member of. Super helpful staff and clean environment. Cleaning staff are regularly around the gym doing spot checks, and sanitizing solutions readily available in each area and available in spray bottles at front desk. Not super busy in mornings/evenings, but can get a little hectic in late afternoon. Ladies only area is a nice touch, with a good amount of machines and free weights in the room. I signed on with a person trainer and they have been incredibly helpful, showing me how to use each machine and holding me (politely) accountable for my progress. I would absolutely recommend signing up, especially if you are a fitness beginner like me. Only downfall is that the showers kind of suck, but they are kept clean. Lockers are available in change rooms, as well as a sauna. Members can also bring a guest in with them at any time, which is a huge bonus.

this gym is my happy place and i am always so excited to come in. the staff here, as well as the atmosphere, have made my experience so amazing, positive and enriching. it’s very clean and tidy, and i always see the cleaning staff hard at work. i want to give a shout out to Brandon at the front desk for always being super kind and engaging, it’s a great way to start a session being greeted by him. And a huge shoutout to Cody for being one of my favourite things about this gym. He is so enthusiastic and positive, is friends with everyone and brings a great vibe with him. I constantly see him checking in with gym-goers, giving tips, and just making them feel comfortable. He is also always cleaning up misplaced weights and making sure everything looks clean and proper. the best gym by far!!!

I am currently at La Fitness and I have to say, it was a great decision. Mason really helped me clear up any questions and helped me proceed over the phone with an amazing attitude. When reaching La fitness? Kyle was the first trainer I met and is by far the best at La fitness, highly recommended to request for his service. He’s sympathetic, focused, and really wants to see you reach your goals. He has solutions to any problem you have, has a sense of humour, helps you out with machines w great detail involved. Kyle is motivational and will really push you well as well as knowing you limits. The employees are very kind, sweet, as so everyone else you works out there. Amazing equipment with relaxation, sauna with a pool. 100% recommend if you really wanna reach your goals.

I have been with this Gym since 2018, had 2 trainers prior to my current trainer and hated the gym! was not motivated at all. Not motivated to the point that I banked over fifty sessions (that's 50 unused paid sessions!), until I met my current trainer "Walter Wildey"! One of the newest trainers at the Brant location and he is the best! He is personable, professional, and motivated. It's obvious he wants you to do well. I look forward to my 2 days per week training session with him and am even thinking about increasing it to 4 days/week. Walter is an asset to LA Fitness, and they should be happy to have him as part of their team. Keep up the good work Walter, you are restoring our confidence in the fitness industry. Grace K. from Stoney Creek

I have recently had the pleasure of meeting Daniel Brown working in the PT area. He spent over an hour with me on his own time of which he conducted several muscle testing techniques and gave me a very different helpful approach to incorporate into my warmup/workout routine. He has also included a personal information video demonstrating the techniques. I still ask questions for more help and has no problem with me asking him. Likes the challenge. Doug the PT manager also happy to help anytime. I have been a member since opening of this gym and I spent 1 1/2 years of Personal Training with the best Master Trainer and personal friend Kendell Huggins. I learned how to train on my own and apply it in all my workouts. Staff is always friendly.

This place has it all, you name it they have it: - Sauna ✔️ - Pool ✔️ - Hot Tub ✔️ - Clean change rooms ✔️ -Vast selection of equipment (plate loaded machines, cable machines, free weights, etc.) ✔️ - Plenty of room to be able to comfortably work out ✔️ Above all else what this gym has that others don't is this staff. Being greeted everytime from the staff really makes you feel welcome. Also the management team is the best I've dealt with hands down. Coming from another gym that didn't treat me the best throughout covid, Braden was nothing but respectful and assuring when I joined. He was there to help me through any questions and concerns I had about the gym. If you're looking for a gym this is it. Thank you LA Brant for being the best.

Great atmosphere, dedicated and supportive staff! When I first joined this gym, I was looking to gain some muscle and look better. I decided to try the personal training, on a trial basis, where I came across some of the most helpful and dedicated people I've ever met! Relative to the knowledge and results I've obtained, the cost is well worth it. The trainers themselves are approachable and friendly, as well as highly knowledgeable, particularly Liam O'Neil and Tyler Price. Would recommend this gym and its personal training services to anyone looking to get serious about their fitness for an affordable cost! Mason H. In particular, was extremely helpful and the pinnacle of professionalism and knowledge. Top tier people!

Tried upgrading my multi-club membership to the new multi-club membership (which has free guest privilege). Both memberships are the same monthly fee however additional privilege's are being offered to new members. I couldn't upgrade my membership without paying initiation fees and annual dues a second time (effectively signing up as a new member and valued at $150). As a long-time LA Fitness member there seems to be lack of appreciation for customer loyalty. Basketball court always very dusty / dirty and never cleaned. Makes it very dangerous. Net has been broken for more then 2+ months and management hasn't provided a timeline for replacement.

Poorly maintained gym, I joined for personal training and was beyond disappointed, the trainers are not invested or interested in your progress, the manager was the only one that listened but unfortunately all his promises weren't fulfilled with the trainers I got paired with. The sessions are 25 minutes only which goes by fast, the process too is old school where a trainer keeps maintaining a hard copy fitness journal which you need to lug around to your training session. The machines are dirty. I am glad though my concerns were heard and cost was refunded but unfortunately my experience was really bad and I wouldn't recommend LA fitness.

From the top down, the staff and management here are amazingly friendly, easy going and professional. Doug was so accommodating to me as a first time visitor, the General Manager wasn't intimidating at all. My trainer Ari was all smiles from the moments I went in to the moment I left. She was so knowledgeable and really provided me with the technical know-how I needed to get started. The facilities were top notch, well maintained and super clean. The basketball courts weren't too busy, and I was welcomed to join in for a game. Didn't try the pool, but looked pretty snazzy. Definitely found a home here!

Worst customer service!! Stay away!! When you sign up the staff will say ‘if anything happens and you want to cancel your membership, we will do it no questions asked’ but today my husband went to cancel his membership that was taken just within 15 days and with no visits ever, they still gave him a hard time. He has been advised by the doctor to only do light exercises which he can pretty much do at home. 2 of the staff members were literally talking rudely and only kept repeating that he has missed his deadline to cancel the service. With no visits to the gym at all, this is crazy. Worst experience!

I would highly recommend LA Fitness Brant, every since I signed up for a membership with Josh I have felt very welcomed and comfortable training here. Very soon after I signed up for personal training with Kyle, which is been amazing! Kyle takes the time to communicate with me and even set me up with different trainers if my schedule seems to change a certain week. I have made progress almost every workout that I go to, the communication and versatility for the workouts is the main reason I love it so much, I can't wait to see what kind of progress I will have made in a couple of months!

LA fitness has the best facility (pools, saunas, hot tubs, basketball courts, weight rooms, designated female only areas and a daycare). But that's not why I go there. I make the trip all the way from Hamilton because of the way I am treated when I walk through the door and the feeling I get when I leave. Every single staff member there is genuinely interested in your best interest. It is invigorating to see such amazing employees, especially now during these times. If you want to achieve your goals and make some friends along the way, join The LA Fitness family in Burlington today!

First time coming to this place, first impression is that they have older equipments but it is well maintained. All of the essential things are present and you can practically work out your whole body in a day. I decided to go with a personal trainer, Kyle was helpful in assessing my needs and he assigned Walter as my personal trainer. Walter has been great in providing me the workouts for my needs and he is easy to talk to. Instead of rushing the workouts, he has been very patient with me thus far. I have been progressing well and hope it stays that way in the future.

Large gym with plenty of equipment and amenities (squash, basketball, pool, saunas) at (usually) a great price. Very friendly staff and change rooms are regularly cleaned. Equipment is always in great condition and repairs are done promptly if needed. The only real drawback (and this is not the gym’s fault) is the lack of gym etiquette. As you must’ve seen in the other reviews, not many return their weights once they’re done using them. People can, and should, do better. Maybe the staff can start encouraging people to do so.

This LA Fitness is pretty solid. Not the busiest, which is great for equipment availability. The staff are friendly. The equipment is generally pretty organized and seems to be reasonably clean. There are obviously some instances where people do not put things away properly - but I think that this location is at least average when compared to a lot of gyms that I have been to. The cleaning staff appear to work very hard at sanitizing equipment, but maybe have another staff member walk around every hour to tidy up equipment.

* They refused to refund me the portion of the personal training member when my gym membership was in-active. * They refused to cancel my gym membership over the phone ( I wasn't in the country and was in a position to come in ) They seem to be purposely unaware of the technology needed to issue refunds. I know gyms were struggling after covid, but such desperate business practices are a big turn-off. One of those organizations where its easy to subscribe but extremely hard to un-subscribe.

Nice facility and equipment at the beginning. But after it started recently, the crew doesn't seems maintain the proper service attitude. When reporting a problem, I was told "no one has complaint about it", and when I emphasized it could be a safety issue, I was told "if you feel so strong about it...". Should the employee in the gym feel strongly about concerns raised by client, or bruah it off? Hope the team can brush up the service attitude and restore the safe work out environment.

TVs either don’t work or are static on all cardio gear, the soap dispensers don’t work in the men’s change room / they clearly water down the soap - they wash the floors in the change room during business hours : I slipped and bruised myself All things I’ve brought up to the staff who don’t seem to give a damn - go to Goodlife where they actually care about their jobs/facility Only reason I give one star is because I can’t give zero. One of the worst managed facilities I’ve ever seen.

I had a fantastic experience at LA Fitness! The facility is well-maintained, with state-of-the-art equipment and a variety of fitness classes. The staff is friendly, knowledgeable, and always willing to help. The atmosphere is motivating, making it easy to stay committed to my fitness goals. I appreciate the cleanliness of the gym and the ample space available. LA Fitness provides a great overall fitness experience, and I highly recommend it to anyone looking for a top-notch gym.

Cody set up our family with an excellent plan. He took the time to go through everyone’s individual needs and goals. He gave us a tour of the facility, giving an outline of the various equipment in each section, the pool /hot tub area, change room, showers and sauna and a dedicated section for women which my daughter reallocated liked. Cody was articulate and professional. He really knows the world of fitness, a trusted advisor who goes the extra mile. Thank you Cody!!

Great experience at LA Fitness Brant. Have been a member here since it first opened. Have had nothing but an enjoyable experience over the years. Equipment is always clean and lately staff have gone above and beyond to make everything clean and sanitized. Staff are friendly, approachable, and knowledgeable. Managers Annette and Braden go above and beyond to make a big box gym feel much more like a small personable experience. Would definitely recommend!

best investment I made. This is a great gym with great people and a great staff. Everyone is extremely friendly and I feel extremely comfortable when working out. The number one stand out at this gym is the manager. Mason is a great guy, there was one time when i was benching with no spotter and failed the rep and mason came running across the gym and basically saved my life. This is the best La Fitness around and has the best manger by far.

My experience at LA Fitness has been exceptional. The combination of outstanding facilities, dedicated staff, diverse classes, cleanliness, and convenient amenities make it a standout fitness center. Whether you're a beginner or a seasoned fitness enthusiast, LA Fitness has everything you need to achieve your health and wellness goals. I wholeheartedly recommend LA Fitness to anyone looking for a fantastic fitness experience.

This facility has become a children’s daycare. Common to see 3-4 kids hovering around a machine pretending to push iron sadly to see them socializing or taking instagram photos. Williams Cafe is around the corner. Unfortunately, if your serious gym goer and your schedule doesn’t allow for early morning 5-8am workouts. This gym will be huge disappointment. Recommended equipment: trap bar, another seated cable row machine.

Great gym! I wholeheartedly recommend Cody for his exceptional customer service. When my brothers and I were looking to sign up for a gym membership, Cody went above and beyond to assist us. He provided us with transparent and honest information, making sure we were fully informed about our options. The friendly atmosphere and welcoming staff have made every visit a pleasure. I genuinely love coming here each time!

I started going here recently and the experience has been good. The gym is clean, bright, and spacious. The staff have been friendly, especially Kosta, who very helpfully got me signed up for a guest pass. The only thing that could be better is the frequency and variety of classes offered at the gym. However, I know it’s tough for a gym coming out of covid, and the class I have been to (a bootcamp class) was great.

I am from the UAE was traveling to Canada. It is the first time that I write comment on the Internet. The place is spacious and large, and there is no crowding on the equipment. It is clean and modern. I spent a wonderful time there. thanks to the girl at the reception on the first day and the rest of the girls, especially thanks much to ( if i remember his name well ) Mayson who helped me lot sorry for my English

Best personal training I’ve ever had! Daniel is THE BEST!!!!! Definitley made a huge impact on my perspective with the gym. Went from the gym feeling like a chore to something I look forward to. Highly recommend!! I have a disability that has discouraged me from pushing my limits before but Daniel makes me feel like a champ and has taught me how to be successful with my body! Thanks Daniel and LA fitness!!

I got in touch with Kyle who signed me up for the Personal Training sessions and I would say it was one of the best decisions of my life. Kyle is amazing, super helpful and always positive. Next best thing, Jason started training me, he is the most dedicated trainer I have ever seen, super motivating and knowledgeable. Next thing I did, I brought my wife into the gym and she is also enjoying the training.

After several months of using the gym I have no complaints, the equipment is always clean and the staff are helpful. I have been seeing Daniel as a personal trainer throughout my time there and he has done a great job coming up with workouts that fit what I can and can't do. They are always a good challenge and he is great at pointing out minor adjustments to improve form and prevent worsening my injury.

My favourite part about going to this gym is how welcomed I feel from the moment I walk in the door. I feel comfortable asking the staff (Braden specifically) if I need tips for a certain workout or how to work a certain machine. The equipment is always clean and works well. I'm very excited for the gym to open fully again and get the full LA experience, so far it has been great and can only get better!

I have been at this gym for a couple months now and I really like it here.. For the most part it is kept clean and staff and other members are very friendly. Kyle helped me get started in Personal Training and he is very knowledgeable and has a great attitude… My personal Trainer Walter is fantastic he knows what he is talking about and I have seen results in just a month.. Love this gym

Been going here for a few months now and the gym is kept clean and lots of equipment to use. The staff are very friendly. I work with Kyle who helps me with any questions I have and helps me with workout tips and guides. I signed up for weekly training sessions with Isabel who teaches me new exercises and keeps me on track. Enjoying my progress already and always a good time when I'm here.

Great gym! Our family has been members of the Brant St. La Fitness since before the pandemic.I recently started with my personal trainer Walter Wildey who is extremely professional and patient as he helps me reach my health and fitness goals. I’m only 8 weeks into my training and I already feel a monumental improvement! This was one of the best decisions I have made in my retirement.

Great gym! Never overly busy. Has all the weight lifting equipment you’d ever need, pool, basketball court, squash courts, spin room and a studio area. Now also there is a cafe! Classes are also available and they offer child care. All very well maintained. The staff is friendly, no stress cancellation or reactivation of the membership. For the price point difficult to beat imo.

This place is beautiful with friendly people and nice vibes. The customer service and amenities are what sets this gym apart from others. If you are thinking about a membership and the price online seems a bit expensive come in-person. In-person deals are way better especially if you talk to Braden. He’s the nicest guy you’ll ever meet and he’ll hook you up with the best deals!

I’ve had a GREAT personal training experience here, and I couldn't be happier with the results. I have to give a huge shout out to Ari, the fitness director. She’s been incredibly supportive and instrumental in guiding me through my fitness journey. I highly recommend asking for Ari with any PT inquires. I'm really grateful to have them as part of my fitness journey!

LA fitness is a great club, clean, friendly, and with excellent staff! I took advantage of the hour session with Kyle who got me started on Personal Training and since then has been a great assistance in every aspect of fitness for me. They definitely keep me motivated and keep pushing me towards my goals. Kyle has been the most help ! I would highly recommend.

Well maintained gym. Good facilities and there is a lot of equipment and you don't have to wait much. You also have group classes happening by a professional. If you're a member of the gym, you are free to attend. You have sauna, swimming pool, squash, Basket ball court, Cycling, women only areas and a small kiosk inside serving healthy shakes and food.

LA Fitness does not care about customer service, just looking for more members and selling membership. They sold me two memberships and when I asked for guest pass they said there is no guest pass but after a month when I tried, I saw I have a guest pass. And now asking and email to refund my money but no answer from LA Fitness company and nothing,

Switched my membership to La fitness here , I highly recommend Mason, he presented excellent communication skills, patience for the sum of questions I had, which I appreciated a lot , Mason will go above and beyond to get you motivated and set up for your goals. Excellent team and environment from the other members attending there as well. - Jad

I really enjoy going to this gym. All the staff are nice. Kyle and Jason are really good at what they do in LA Fitness. Kyle helped me to register in the best plan, and gave me also a very good nutrition plan. Jason is a very good trainer. He not only gives me very good personal training every session, but also he keeps me motivated.

I have been to many LA fitness locations in Toronto but with my work being in Hamilton I thought I'd try the Brant location. So far the experience is great. It quiet and not too packed. Ari is a great employee who seems open minded yet dedicated to an individuals goal. If you are looking for a personal trainer I would recommend her.

Canceled my membership and they’ve been harassing me over the phone at odd hours to renew. Got three separate phone calls on a Sunday, two of them after 8pm. Called back and just got some random guy who didn’t know what was going on. Very unprofessional. Think twice before giving these people access to your credit card information.

Just moved into town from Ireland and needed the gym ASAP. Cody was absolutely amazing and gave us such a warm welcome and treated us to some exceptional hospitality. I was in awe of all the gym had to offer and I was never waiting to use anything in the gym. It was such a great experience, I’ll definitely be going back.

Cody gets 5 stars from me. He is an effective communicator on physical fitness. We ran through an effective circuit asessment that revealed areas to focus on for training. He also effectively covered my fitness and nutrition goals and strategy. Great guy to work with! I'll work with him again whenever possible.

Went here to get a membership over my break from university and was taken aback by how helpful and nice staff were. Kosta walked me through options for membership and helped me find the best for my situation. The gym was super clean and had everything I needed as well as an experienced lifter. Would recommend!

Everyone is always good to me here. The staff and administration are always helpful and flexible, unlike Goodlife Fitness, who is the opposite and double the cost. This gym is clean , organized, and never overcrowded. I recommend it. They even let in guests with your membership for free! Great deal!

Ari is an exceptional trainer! Her expertise and dedication have been invaluable in helping me achieve my fitness goals. I highly recommend her guidance and support to anyone looking to make positive changes in their health and fitness journey. Ask for her at the front desk and thank me later

Great facility very clean, hours of operation are terrible should be 24 hours Monday- Thursday can’t even make it to the gym after work should definitely consider before signing up and staff is lovely minus the guy who cleans the place always rushing people out and is very rude about it

Great gym to become a member. Very well organized, new, clean and neat equipments. I got fantastic helpful instruction from Mason for my fitness goal. Have been membership with LA for a while before I cancel it and come back to them cuz they give a great service for their customer.

They need to tighten their lane ropes in the pool. They don't have a pace clock or backstroke flags either. Considering how easy and inexpensive and unsafe this is it makes no sense. For a purpose built facility you would think it would be a 25m pool but no it's 25yd.

Probably my favourite gym I’ve been to. It’s always super clean the staff are great. I’ve talked to many of the staff and always been treated like a valued guest each time, especially the manager, troy. Clean gym, great equipment. I’d always recommend this gym

I recently was exploring a new Gym and Mason - LA Fitness Manager was incredibly friendly and supportive with what I was looking for to meet my fitness goals. I highly recommend this LA Fitness location in Burlington. Clean, great staff and facility.

The facility is awesome with plenty of space and equipment. The gym facilties are always clean including lockers room, pool, and showers. The staff is also very welcoming and polite! Shout out to Troy, he hooked me up with a guest pass this summer!

My husband and I started working out at LA fitness 2 months go. Experience has been great so far: clean facility, knowledgeable staff, ample workout options. We train with Walter, who is super nice, professional, understand clients' needs well.

Big gym and liked that they have multiple machines for the same body part. I didn’t end up waiting around for machines. The sales guy was nice when I came in for a day pass today. Very calm and not pushy. I would go again when I pass through.

Don't commit with any annual contract, they will refuse to cancel or postpone your membership or personal trainer, no consideration for your financial crises. Don't join, find a better customer support to help you during crises. Adel

Clean gym, I try to go there early in the morning or at around lunch, anything past 3 pm is crazy busy. I’ve been to a lot of LAs, this one is the best- it’s busy but not like other LAs. People working there are also very friendly.

Amazing gym. I have had many different gym memberships in the past, LA Fitness in Burlington is by far the best. The staff is great and the facility is clean. Great arrangement of equipment as well. Highly recommended. Be blessed.

I was extremely impressed with the level of service by Cody D.!! He was very responsive, helpful, and went above and beyond my expectations to ensure that my needs were met. I would highly recommend his services. YO DA MAN CODYY!!

Pool very dark and cold. People blocking lanes to screw around for over hour. And not swimming just blocking. Staff don’t monitor swimming pool or care. When ask if they move over to share. They are very rude and aggressive.

Best gym around! Clean facility, the pool is perfect, the sauna, the staff rock, great experience overall everytime. Never too busy because it's massive. Been to many other gyms and this one is tops. Can't reccomend enough.

Please fix the shower heads in men’s washroom. Almost all of them are missing the head and water sprays every where . It has been missing for couple months and still not repaired. It’s an easy fix plz get it repaired.

Mason was a massive help, honestly made me feel extremely welcomed and valued as a customer. Definitely would recommend Brant Street LA fitness to all that are looking for a inclusive and well maintained gym!

Love LA fitness best gym I’ve been to very clean, nice staff, pool and lots of classes to choose from. We signed up for the trainer and love it. Highly sergeant this gym to get your self bake in to shape :)

Great facility and staff! Extremely welcoming and made the membership process seamless and straight to the point, no time wasted. Especially appreciative of the service from Mason as well, great help :)

Cody D was the man! Amazing service, so friendly and funny, made me exited to come workout soon just to say hi again Definitely ask for Cody if you trying to sign up, 10/10 service and person! …

Arrived from Ireland and was greeted with a great welcome and customer service from Cody. Facilities were immaculate and all round good gym atmosphere. Would definitely recommend to anyone in the area.

Good sized gym lots of equipment for both beginners and avid gym goers. Squash courts, basketball court, studio gym with heavy bag area, as well as a swimming pool. Hot tub & sauna are also available.

I had a great time as a member at this location! Best gym I've ever been to, staff are friendly, it's not too busy and the community in the gym is amazing. 10/10 would recommend to everyone!

Kostya is a wonderful employee who helped me set up my membership with ease. He regularly inquires about my satisfaction with the gym's services and makes me feel like a welcomed guest.

Great space for a workout. The equipment and space is clean and well organized and they even have a dry sauna :) Shoutout to Troy Downton - thanks for helping me get sorted Troy!

Great place to burn off some steam for sure. They have a lot of things to offer as well, such as kids club, squash courts, basketball nets.. it's definitely the best value around

Love LA, great place to workout and play basketball. Staff is very friendly and knowledgeable. Personal trainer Walter is awesome! Will help you meet all of you fitness goals!

Amazing gym and great customer service! Spoke to Mason on the phone with concerns in regards to my gym membership and he was able to come up with a solution quick and easily.

Squash courts are poorly maintained despite multiple maintenance requests. Burnt out lights, dust bunnies and discarded chewing gum in the courts, no excuses for this

Really enjoy this location of LA Fitness. Clean and big with lots of machines. The atmosphere is very positive here and it encourages me to continue to exercise here.

If you’re looking for a gym that has consistently well mannered staff, welcoming community of members and any gym equipment you need, LA fitness is the gym for you.

Kosta hooked me up! Great customer service and super friendly. If you’re looking for a membership, make sure you talk to him. Extremely satisfied with my time here.

Great Gym has all the free weights I need. Lots of open space! Great Staff always willing to help and go above and beyond. Mason is the man. Always helping me out!

Just went there for the first time today. Was a fantastic gym and the service from the manager Cody was brilliant! Great people. Definitely worth a visit !!!

Great gym with plenty of access to machines and free weights. Amazing staff who have helped me like Cody and Mason. Definitely recommend this gym to anyone.

Best gym in the city; the community, amenities, and service from the staff is unmatched! Shout out to Mason by the way, he’ll get you the best membership✅

Cody is a very friendly, personable guy. He helped me out while signing in and was my first encounter with an LA representative and was very welcoming.

Amazing fitness facility with even better staff. Everyone is very pleasant and the gym is top quality. Costa is an especially personable sales man.

Came here for the holidays on a guest pass while visiting family. Mason was fantastic and helped me get set up with everything I needed. 5 stars.

Great gym great folks always someone on the floor willing to give a pointer or help ya out with some kind of knowledge. Love it. 5 stars from me.

Have every machine you could ever need, front desk staff is amazing, membership director made everything smooth and easy. 10/10 would recommend

Had a great time at La! Assistant general manager Mason was great at helping me with my training and was great help with me having a good time.

Mason is the man. Always hooks you up with the best deal and great gym. Been a member here 7 years now and don’t plan on going anywhere else.

Great location with great staff. Cody went above and beyond to get me a membership that fit my needs and wellness goals. Highly recommend! :)

Amazing facility, lots of machines, great variety of exercise equipment and very clean. Really enjoyed my workout and the staff were great.