We recently booked a trip through shawnessy marlin travel. After three years of trying to arranged with airmiles we walked into Marin travel and sat down with Robin. She had a tough task, we were booking a family trip for your adults, we each had a wish list we read out to her, she took that list and gave us a select few resorts that she felt would give us everything we were looking for and in our prive range. We ended up choosing her top choice (a resort she had personally been to) and all I can say is the review and recommendation was perfect. We took our 1 week trip to the resort and it was everything we wanted and more. After about 20 mins we were booked and ready to leave in a month. With the struggles we went through to try and book this trip previously, talking with Robin and her feedback and input made booking the trip a breeze. We went back to pick up our tickets and Robin had left but her colleague the lady at the front desk (I didn't catch her name) was able to cover everything that Robin needed to tell us and ant questions we had. I have complete confidence in not only Robin bit the marlin travel team to ensure you have the best vacation possible. Highly recommend!!!! They provide clarity and feedback when you can be totally overwhelmed in all the options available.

We tried to go on-line to book a flight on WestJet but were flying with a carry-on pet so we had to speak to a live agent. After spending more than 4 hours on hold on one day, and another 3 hours on hold the following day (or waiting one week to reserve a Call Back from WestJet) we contacted Tracy and Robin at Marlin Travel. I gave them all our data so Tracy could book our flight and within 2 hours the booking was done!! The dialogue (verbally and on e-mail) was very personable, efficient and knowledgeable. Both my wife and I are convinced to never try to cut out the "middle person" when booking a trip. A true professional earns their money and Tracy and Robin are these REAL professionals. We are very grateful they are still an option in this digitally serviceless desert we are subject to in todays environment. GREAT Service!!

Robin has been our travel agent of choice for 18+ years...long before they were known as "travel aficionados". That I believe in itself shows what we think of her regarding her job skills. She has also become a dear friend, and we love bringing gifts back to her family from destinations to which she has helped us travel...from Italy, France and many islands and countries in the Caribbean. Her last visit to London resulted in a photograph for me of her daughter standing under the Hogwarts Platform 9 3/4 sign at Kings Cross Station. She is very professional, a wonderful person and a dear friend...a pain in the "you know what" on occasions (just kidding), but a person whom I have recommended to many friends to help with their travels. Bob & Anne Powell (Please don't show this to her, or I will never hear the end of it.)

Rude customer service agent. Was looking for information about travelling with Covid restrictions. This person offered her personal opinion (that I did not ask for) stating she hopes it remains the current way where unvaccinated individuals are not allowed to travel. I would never support a business who agrees with segregating groups of people. Extremely unprofessional. Actually, she did not provide me the correct Information. I spoke to border agent who informed me you can drive across the border. Furthermore, her personal opinion was the unprofessional part. I can’t see travel agencies surviving much longer in this industry. Your reply was not helpful.

If I could, I would rate a minus 5. We had 2 cruises booked through this agency but the agent we booked with was laid off in March so we were forced to try to deal with the manager. She was totally uncooperative and did nothing we asked her to help us navigate the cancelations and receive our refunds. She soon stopped communicating by telephone and only through email and the standard answer was "I'm out of town. Will look at this next week." Unfortunately next week never came. We ended up having to handle everything on our own which took many weeks tracking down who exactly to talk to.

We've been dealing with Marlin travel for years now. Started with Chad helping us book our family trip to Mexico to Robin booking our annual trips to Orlando to Tracy helping us book our first cruise ever, went to Alaska. Robin knows best how 'squirrely ' we are, jumping from this place to that, changing our dates, changing where we want to go, she's there for us 24/7 and is just amazing. Knows her stuff, placates my husband when he wants it cheaper, and takes care of all our travel questions. I would highly recommend her or any of the staff!!

Highly recommend Tracy Bosworth of Marlin Travels, Calgary Branch, for all your Costa Rican travel needs. She and her connections arranged exceptional hotels & resorts and transfers to various towns and cities for our two week family vacation. Their attention to detail in ensuring there are no glitches in our travel plans was commendable. All transportation arrangements with extremely reliable and courteous drivers and accommodations with gorgeous views were definitely one of the highlights of our trip. Thank you Tracy! - Rao Family

Back in February, I contacted Robin at Marlin as I needed an emergency flight out due to my father being in hospital. She was brilliant. She took care of everything and got across to the other side of the country to see my dad before his bypass. While there she was amazing as well as there was a possibility that I would have to change flights. It totally took the weight off my shoulders of arranging travel for me and my daughter. Prompt, pleasant and quick. Brilliant team. Would recommend them to anyone. Thanks so much.

Robin is amazing!!! She found a great resort for my daughter and my trip. Then when we realized a week, not 11 days, would be long enough away from home and our pets, she went above and beyond and got our flights switched for a minimal fee as well as got our seats selected so we were together and switched over the checked baggage that I had paid for first flight. Really an amazing experience! This is why you use a travel agent and I highly recommend Robin!

Joyce, thank you so much for our holiday package! We had a wedding in Mexico and Joyce was our agent. Coordinating people from several cities across Canada. Everything went very well including our own bus from the airport to the resort! No other stops! Loved it. Anyways, if you need an agent who works hard stays on top of things, call and ask for her. You won't be disappointed. Thank you again Joyce.

Our travel Agent, Sara, was excellent! She was friendly, very knowledgeable and helped us book a perfect vacation for our needs. She was awesome with following up with the vacation provider to ensure we were registered for all the little extras offered as well as making sure the resort was aware of any special requests for our stay. I highly recommend Sara at Marlin Travel in the Shawnessy Walmart!!

I was very very new to travelling so my mom recommended this place. I got to know Tracy very well and anytime I have a question she is always there to help me in anyway and has always provided information to stuff I would never have thought about. I recommend this place to anyone whether you are new to travelling or well versed. It's great to know options that you might not find online.

Worked with Sara on our group trip to Mexico. Having previously used travel agents to book group trips (with terrible experiences) we were strongly considering coordinating the trip ourselves. Sara went above and beyond and was by far the best travel agent we've ever used. She'll have our (and everyone in our groups) business moving forward. Highly recommend her.

I am extremely satisfied with Pam Lawson. She has proven to be very courteous and helpful from the very beginning. The advice and recommendations she has shared are nothing short of professional and thoughtful. Pam will turn your trip into an unforgettable experience! I would not hesitate to refer any family, friends or colleagues. Thanks Pam!!!⭐️⭐️⭐️⭐️⭐️

We walked in the Marlin travel without having any plans other than we wanted to go to Mexico and we knew which dates that we wanted to go. The lady there. Robin was a wonderful help. She got us our trip. Our flight our hotel everything I’m now looking at booking a trip to Ireland through them. Thank you so much Marlin travel, and thank you Robin.

Marlin travel just moved to midnapore and I havent been there yet, I was going to Evergreen last year. I have booked all my travel with Robin , whether Banff or Mexico or anywhere between she has never let me down. Thank you for the surprise in my room . There wasnt a 6th star to give you. I will book again when im ready....

Back when my family was stuck in Mexico, every time I would need to book a flight I went to marlin and always got the best price and awesome customer service. Thanks Marlin. Now years later my family has been here for some time so I will be coming in to see what can be done about a cruise package for my daughter and I

This was first time using a travel agent, as i booked direct last time. Pam Lawson was outstanding! I was a very nèedy client trying to book for myself, my husband and my daughter and her family but she was very patient. Her knowledge of the Riviera Maya resorts is well above. We will be a returning client

Thank-you to Robin Zayonce for always being so friendly & attentive to all out travel needs, wants and for answering all our “ crazy” questions so promptly! There is no comparison to her expertise anywhere guaranteed ! if you are looking to book anything travel contact her, you will NOT be disappointed !!

I had a friend stuck down in Cuba due to the lockdown of Covid 19, and Robin Zayonce was an immense help! She looked at the schedules and flights for months for me trying to find him a way home. She kept in contact with me to keep me up to date. She went above and beyond and my friend is grateful!!

Robin was a pleasure to work with. We had a tough balance between schedule and budget and Robin managed to creatively come up with the best option for us. The next time we have travel arrangements to be made we will for sure be back to work with such a knowledgable and friendly travel agent.

Sara Jacobson, you are delightful. Thank you for your time and effort. You made my booking experience enjoyable. Your insight on various all inclusive destinations helped me and my family decide what was best for us. We are very excited for our vacation. Thanks!!!

Chad and Tracy were able to get my wife and I an amazing all-inclusive deal to Cancun. They are very knowledgeable, and took care of all the little details for us. I would highly recommend them to all of my family and friends. Five out of five stars!

My husband and I have been dealing with Vision Travel and with Norman for a few years now and we have been very happy with the quality of service that we have received. Norman is an asset to Vision Travel and to his clients as well. THANKS Norman!

Pam was very understanding of our needs right from the beginning. She listened to all our requests and gave us lots of options. We were booked quickly and a great deal. Very pleased with her service. highly recommend her to anyone. Thank you Pam.

They have gotten much better than a few years back with staff asking if you are ok and need help... Before it was like you didn't exist. There are still the more Mature staff that don't seem to want to give you the time of day... Hence... 4star

Pam was very helpful in narrowing down the right resort for our trip to Mexico - knowledgeable about the area, was able to provide first hand experience about the resorts, and some helpful hints on what to do once we get there.

Robyn, our agent is the best! She was very thorough regarding our booking info, sensitive to our family's special needs and thought of things we didn't know we could do to make our vacation wonderful! Thanks so much Robyn.

The staff at Marlin Travel in Shawnessy go out of their way to help and to answer any and all questions you have about booking trips. I recommend them to all of the people and family that asks...

Man this place is so amazing thank you so much Lisa Hathaway if you don't recommend this place to me my vacation could have been so boring thank you once again Lisa! From sultan and myla ruzol

Folks at Marlin are an absolute delight to work with. They are very knowledgeable, experienced and go the extra distance to look for ways to save on travel costs. Will work with them again.

Such great Staff. Pamela is amazing! I wouldn’t book a trip anywhere else. She knows the globe like the back of her hand and could help even a seasoned traveller find the perfect vacation.

These guys are the most useless people on earth. Im not really sure what they actually do because it has nothing to do with travel. Waste of time. These so called people are ignorant.

I have book several trips through Tracy! She has been more than helpful and the price is always comparable or cheaper than other travel agents. I recommend Marlin Travel Shawville.

Robin provides such amazing service. I know she works very hard for all of her customers including myself. Our last trip with the family booked by Robin to huatulco was fantastic!

Dealt with Sara. Answered every question in detail and gave us great options to choose from! Happy to book the trip through this place. Thank you again for you all your help!

Normal has been incredible. We had booked Pittsburg instead of Philly and he is making all of the changes. I have gone from tears to smiles. I highly recommend Norman.

Always there for us, doing the best they can over and over again!. Super fast service, reliable, friendly, caring, honest and very very efficient.

Robyn is amazing! She found a hidden unicorn for me with a vacation to Jamaica. I can't thank her enough! Thank you my hidden Unicorn!

Pam has been taking care of our wedding trip, and has been extremely helpful and friendly with every request we have had to date.

Tricia is amazing. Been helping me for the better part of 25 years. She knows EVERYTHING about EVERYWHERE

I came in to inquire about a rate and Norman was just wonderful. Norman was friendly and quick!

I had a great experience at this Merlin travel Sarah was such a great help and very friendly.

Always professional, most knowledgeable advisors, and the only agency I'll deal with!

I've had norman as my travel agent since I believe 2013 n love the work he does.

Robin was excellent. Super awesome experience booking with Marlin Travel

Racist and Rude customer service agent Very bad experience …

Tracy is patient, informative , and a pleasure .

Bad experience very rude people

I Love Robyn. She is amazing.