Terrible customer service from OWNERS Leona and John! On August 29/2020 I reserved a unit for Sept 15/2020. I paid in advance for the heated 5x10 unit . On September 8, I phoned to cancel the reservation ( just as I would do for any hotel or motel accommodation) and was told the money was non refundable! I did not sign a Rental contract and at no time , was I told that my funds were not refundable should I not take the unit! There have been available units this size from August 29 to today, sept 11! Although both Leona and John claim that because the unit was reserved for me, this prevented it from being rented to anyone else ,.. they have had available units from August 29th.So this is obviously A LIE! After much argument , Leona finally said that IF someone came along to rent my ‘reserved’ unit on the 15th or at any thereafter, she would prorate and refund my money based on the date it was rented from. When I said I was not happy with that ‘compromise’ AND that I was going to report this incident to the Better Business Bureau, she said fine , I will not be refunding anything to you and hung up on me!!! Bottom line is that these THIEVES will be renting this space out and pocketing the money I paid for September 15 to October 15th. The unit is currently empty and could have been rented from September 8❗️ when I informed them that I would not need the unit. DO NOT RENT FROM THIS UNETHICAL COUPLE!

I had two complaints in three months, I never received a response. My spot was not sufficient because of size of my trailer, also garbage in my spot that I had to remove twice. I called and e-mailed with zero response. Had to call three times to cancel my storage contract along with e-mail. Therefore moving on.

It's outdoor storage for $100+ per month. They used to offer power but no more. Very large pot holes and uneven ground needs to be fixed. Gate often left open for days at a time during winter. Overall I like my spot. Convenient location. Even though there are cheaper options out there I like the convenience

Wonderful experience with Mini Mall Storage. We needed to find storage quickly. Many places never returned our emails. Mini Mall did quickly. The prices were affordable. We sold our trailer on the weekend and the sign out was also easy. If we ever needed storage, we'd be back! Thank you!

I did complain about a couple of issues I had that fell on deaf ears. I am canceling my storage as of end of month, I notified your facility twice this week with no answer again.

Mini Mall Storage has provided excellent service for me and my belongings and the storage unit sizes are good!

Professional and courteous staff

Great service