Secret fees hidden in the clunky, ugly, slow online banking and app! No warnings nor notifications provided about ridiculous, unjustifiable charges for when scheduled transactions (e.g. Rent) aren't sent because money is in other accounts. If you charged $15 every time somebody's card declined at the shops, you'd have no customers. So why pull this with online banking? If it can't be sent, just bloody tell me! There was no overdraft leant, no work required on your part, and no notification that my rent transfers had declined for a month. You've charged me $60 for nothing, and in this situation most people would consequently be receiving arrears or eviction notices from landlords ... I'm going back to Bank Australia. We're all sick of rip-off banks likes MyState. #ABCnews

Me: hello. I am just ringing because you haven't responded to my application Beryl (not real name) myState: yeah that's because we haven't got these documents. Me: yes you do. I uploaded them on the same day. Beryl: no you didn't. Me: yes. I did. Beryl: oh so you did. Well I just tried to call you before. Me: did you? Really? Beryl: yup. But it went straight through. Didn't even go to voice mail. Me: you rang me on this number. Beryl. Yup. Me: and I don't have a voice mail, text message or missed call on my phone? Beryl: will I did ring you. And you should have answered that email last week. Me: is that the email that asked me to upload all the documents I had just uploaded?.....

I had to wait for 30 minutes for a call to be answered and then pressed 2 to get a callback. After 2 hours no callback. This is on a Friday when an urgent matter arose. If this is the regular response situation I suggest a few more people to answer the phone. It is almost as bad on other days as well. It is simply not good enough. More people at least at peak times or you are seriously compromising your customers. Two stars is kind in this instance.

Absolutely pathetic customer service, interest rates increase monthly with no notice (mine has increased 20% in the last quarter) and they will default your loan for less than 20 dollars. All of my banking has been moved. I would suggest not even entertaining the idea of using them, you have been warned.

A "bank" for pensioners to have their benefits paid into.If you want quick transfer of funds,more than $2500 a day to your share trading or crypto accounts forget about it.Centrelink like times when waiting for customer service. Employees have absolutely no knowledge of modern financial opportunities.

14 April 2021 - can't get online banking to open up on my smart phone or my PC - and of course the phone call puts me on hold. Time their call centre people went back to work -no reason for them to be working from home - those connections take forever

Terrible. Only giving this worthless organisation one star because minus twenty isn't an option. Was with them and their predecessors for more than 25 years but their standards are no longer up to par. Won't be back.

This is the message that you get when you call them during business hours, “Due to circumstances outside of our control, we are currently unavailable to take your call”

Very easy customer service. I went in there to activate my card and get internet banking and it only took 10 minutes.

They have always looked after us, they pay slightly better interest rates than most banks.

Be alert, Horribly cunning staff! Worst bank I’ve ever dealt with! Avoid it!