I made an online purchase intentionally as it’s so much easier than driving to the store and having to interact with anyone. I’ve made online purchases fine in the past, but this time I had to exchange sizes for a couple sweaters as they were too short for my long torso. This review is for potential online and in-person clients. If you suffer from social anxiety—TLDR; I kindly recommend not to visit this store nor order online, and not to read the rest of my review. If you purchase items online with any sort of discount, you cannot return them but you can exchange them in store. It would be a shame to just have the sweaters sit in my closet never worn, so I made the effort to go in store to look for a size up. I’ve worked in a few retail stores in the past, so I really understand this policy is no fault of the employees. I know this also affects the store’s overall total earnings, which is unfortunate. The sweaters were quite bulky, and I did not want to squish them back into the package or a small tote bag. So, I brought my large L.L. Bean canvas tote bag to bring the sweaters in to exchange. Working in retail before, I know large bags are often signs of potential shoplifting. However, I was not going to chaotically carry two chunky knit sweaters from my parked car (paid for parking too) without a bag to the store. The cashier asked me to hold onto the sweaters while I browsed for items to exchange. He didn’t want it to get mixed-up with their own products in store, which I understand, but also isn’t the best client service. Another employee offered to look in their stock room for other sizes, and left through the store front door (maybe the stock room is not directly connected to their store?). When he came back, two other guys arrived in the store as well. Then, the cashier started talking with them about how he would aggressively and physically stop shoplifters. I didn’t really think anything of it at the time, but in hindsight maybe I should have explained why I had a large tote bag? He did comment on the size of my bag when I was paying for my purchase, and also asked if he could keep my return slip with my information on there twice. I naively said sure, but now realize that he has my personal information. So, there were four men just standing around me while I was exchanging and paying for my purchase, and putting the items I bought in my tote bag that I conveniently brought. I honestly don’t think all the items would have fit in a smaller reusable bag. Again, I didn’t really think anything of it, except how strange the experience was. However, I walked straight to Urban Ritual nearby and noticed someone was following me. As an Asian American woman, I always carry my pepper spray around me just in case. I now realize it was probably someone associated with the store. I am still processing my visit here. I do empathize with retail workers and having to deal with major store loss from theft. It is quite traumatizing to experience theft. However, I was just trying to make an exchange from an online order, and the trauma was perpetuated onto me.

I didn't have a problem with the staff like the other reviews, but what the heck is going on with the fitting rooms at this store? There are no mirrors so you have to fumble with the clothes and then go out into the store for all to see your shame. (joking about the shame part, but if my bra is showing through some clothes, or there's awkward gapping, or it just doesn't look good, I'd rather be able to check that from the privacy of my own fitting room.) Clothing: some cute stuff but the S tended to drown me (5'4, 125 lbs) and the XS was way too tight around the bust.

The guy who staffs this location is almost always “away on lunch” with the “be back in 30 minutes sign” plastered on the door. I’ve visited this shop at least 5 times now and have not been able to get service each time because of this. And even when I come back 30 minutes later, the sign is still up and he is either away or sitting at the computer. It’s too bad, the clothing is solid but the staff is not doing a good job.

They have cute stuff, some of it is more expensive than it should be (in terms of quality). If they have any type of sale, it will be a final sale. That means if they have a special 10-15% off, you won’t be able to return anything so make sure you purchase accordingly. It can get very busy in there in weekends.

Thursday at 5:50pm and store is locked up and closed, says on door that closing time is 7pm. Good experience here when they’re open though

They are nice people & in the year of our Lord 2023 open until 7 after work (technically I finished a bit after 7 shh)

very friendly staff and mission statement. wife got a few items here - nothing suited me but I'm on the larger side :P

Guy at the register is super rude. Wont stay off his phone. Wont make eye contact or say a full sentence

Came here at 515pm on Sunday and the guy inside the store already locked up the shop

love the design and the price is so reasonable. another amazing Canadian brand

Great gem of affordable clothes, jewelry and accessories. Very friendly staff.

Trash clothes, way too expensive. Who thought this place was a good idea

Cute stuff but the staff at this location is incredibly unhelpful.

Quality and fit are similar to forever 21… prices are not

Awesome staff and comfy clothes

Best Japanese style from Canada

Broken return policy.