I have never felt more let down by a clinic or family doctor; I am not able to talk to my doctor directly without waiting a month between appointments. I had an appointment earlier this month, and she agreed to my request for a dose increase, and when I went to go pickup my prescription, it was the same dosage. I called and asked what’s going on, even went in person. The receptionist was rather rude and not even allowing me to finish my sentence, saying I’m not even allowed pass off a message to my family doctor I’ve had for nearly 20 years. I am unable to concentrate on my work any longer, my symptoms are back, everything I have addressed in my follow up was disregarded. It is sad my work and professional career will now suffer as a disregard to my mental health. I didn’t go to the doctors for a while, now I remember why; No one cares about you, you’re a quick number in and out. Thanks for nothing. - Sasha

This clinic is the most difficult to get ahold of. They answer their phones probably 10% of the time. And no, this isn't just based off of busy call times, I've called at multiple times throughout the day. The main problem is with the complete lack of respect from a specific doctor who never shows up, randomly cancels your appointments that you've waited over 1 month for, and insist on phone call appointments, yet don't call during the scheduled time. It is completely disrespectful and an utter waste of time. I know the health care system is extremely stretched currently, but this has been the case since pre-pandemic life.

I have been trying to contact the clinic for over a month, to schedule an appointment for a physical. Their online booking (when it even works), does not allow you to book for physicals in this manner. I have called on different days and at different times, and have yet to get ahold of them. I wait on the phone until the time expires and it disconnects me. I have emailed several times as well without response. While I understand that their office is busy, this is unacceptable. They need to figure out what they're doing wrong so that it can be rectified. No one should have this much difficulty contacting their Dr's office.

Saw Dr Byrne for pediatric allergies, and we left very satisfied. He did not try to push inappropriate treatment, calmed some anxieties and concerns we had, and explained everything in a very conversational manner (this wasn't a case of the Dr barking jargon at us). We left confident in his diagnosis, treatment , and prognosis. The resident Dr we met first (sorry for forgetting your name) was kind, compassionate and helpful. The person who administered the test (again sorry, I suck with names) was efficient, friendly and clearly likes children. Would give the whole experience more than 5 stars if I could.

The reception and one of the doctor are the most unprofessional people in the Healthcare industry. I have never wrote a bad review before. If you have IBS he says it's okay it will pass. I was lucky to get a phone number from someone who had doctor specifically for my condition. Not only is the service the worst you can get but they are rude. Doesn't matter if you suffer from anxiety or depression or just regular pain, you will come out of there in worst condition mentally. What people just want to be treated with respect and dignity, but they have no sympathy. They are the worst in Ottawa. Stay away.

I Will give this place 0 star if there is an option. First the receptionist called on a Thursday to confirm my my daughter’s appointment for a Monday at 1pm then they called on the day of at 12 noon saying Hi you have an appointment at 11:30! I was told my daughter was at 11:30! We will reschedule you! I took the time off work and so we won’t miss our 1pm appointment! If they double book all they have to do is just come clean instead of making parents feel stupid!! That is shady in all aspects not to mention unprofessional.

It's online booking system is completely brain dead and so buggy. Please hire a proper co-op student to implement the web page. OTOH, why on earth that the only option is to book a follow-up appointment? Also as so many people pointed out, nobody ever answered calls. It makes you wait 10 minutes and then the call is dropped. I called in attempt to book an urgent appointment no less than 15 times and wasted 150 minutes. Ended up in ER ....

Very difficult to get anyone to pickup the phone! Online system is useless. I like my doctor but very difficult to just get to be seen. The way this clinic is managed only gets worse every year… if I could find another doctor where clinic was better managed and front staff were more professional, I would make the switch but that’s also next to impossible to find these days.

Marc Vielleux was my sons’ paediatrician, until after I met with him about a letter he had written, on my sons mother’s behalf, involving himself in my court case. When the judge read the letter in court, he stated that he had never seen a

After 40 plus years with the same doctor she rightfully retired. Gave her practice to a young doctor, who immediately got married, had a baby and quit without trying to help her patients. Yes, I am calling out you Dr Mechler. Shame on you.

Possibly the worst service I've ever experienced. Phoned to book an appointment for prescription renewal and was placed on hold for close to 20 minutes. When the call was finally answered, I was told that the doctor would get back to me,

I don't like posting negative reviews but I feel that I have to warn others. After years of having no family doctor I was excited when I heard that this clinic is accepting new patients. I went in on a pre set appointment taking time off

My family doctor has been with this clinic for many years. If it was not for the fact that getting a new family doctor is almost impossible, I would avoid this clinic at all cost. Over the many years, it's always been the case where the

My family doctor used to work here but he moved and closed his practice. He was a caring, compassionate and excellent physician. Unfortunately, I have nothing good to say about his replacement. This man is rude and unprofessional on so

After getting through with their absolutely ludicrous calling system. I saw two doctors within a week and half. Mine is away and will return shortly. Both were terrible experiences and did not resolve anything for me. I’m sitting at a

It has been a MONTH since my doctor prescribed the wrong drug and they have been ignoring my calls as well as my pharmacists calls. I will be filing a complaint with the college of physicians.

Drove all the way from downtown to pick up allergy serum, to find they're closed during business hours. This photo was taken at 7:50 on a Tuesday.

Toughest clinic to get a hold of. After numerous calls and voicemails over the span of 3 weeks, still no response! Very unfortunate.

Very nice 2 women at front desk. Took the time to write things out for me as I have hearing loss. I know they were busy

This clinic took over my file after my family doctor left her old clinic and subsequently left this one too.