First time coming into the store was not the greatest experience.I was greeted by a tall young man who was soft spoken and polite as I was walking around and looking I ran into another young man who was tossing product on the floor who was very verbal and loud about the dislike of something with the store I am guessing I didn’t buy anything and just left but I wanted to give it another chance and came in a few days ago and was greeted again by the tall young man this time I got his name stormi who seemed to be training another young man both were very polite and helpful. I ended up buying a few things and when I went to pay, I wanted to do a split transaction of card and cash stormi asked if it was ok that he showed the other young man on how to do a split payment and walked him through it so nicely I will not be coming back if it is the loud young man who seems very disrespectful of the store and products you sell but I want to say great job to stormi and know the young man he is training is in great hands keep up the good job and you will go far

I just moved here in Jacksonville and I was so happy that they have Palmetto moon here. I was so disappointed how the store is not organize. When I came in a guy name Matthew standing by the cash register on his phone texting. He didn’t even greet me when I came in or ask if I needed a help. I ask one of the employee who is Matthew in the register. I was surprised the employee said he is the store manager. Obviously he doesn’t have a store manager etiquette. I came in another day because I want to give the store another chance and Matthew the store manager is working, but this time very rude. I asked him if I can have a fitting room he just looked at me and continue talking on the phone. I hope the higher up can read this. They can train Matthew on how to learn a great customer service because he is not leading by example to his employee.

Today was my first time coming to the store. I got there a little after open and there wasn’t a single person who worked there present in the store after 10 minutes I walked out and sat in my car looking into the store to see if anyone who worked there would start walking around after another 10 minutes of waiting to see if someone would show up I left. Management might want to find better staff because anyone could’ve come in grabbed inventory and left with out a single employee there to see. I also then tried to call the store around 11:50am and no one answered they just let the phone ring and ring until the call disconnected

I stopped by this store for the first time last week and fell in love with all of their merchandise. They have so many choices in colors and brands such as Yeti and Corkcicle for tumblers, coolers, tshirts, sandals, hats etc. This is a one stop shop if you're a beach goers or just a typical Floridan like me. The place is huge, very open and well organized. I like that they have so many mom's favorite things too, I found some cute tops with the design mama bear on them which I adore. The employees are so friendly and helpful, I highly recommend this place if you're in the area.

I’m giving this store a 5 star review because of the above and beyond customer service I received from the district manager, Mary. She called me directly and addressed my issues with employee interactions within 2 days of the issue. I spoke to Christian, the store manager, to resolve the issue that Mary helped to advise over the phone. He did a great job helping to exceed my expectations to resolve the customer service issue faced earlier in the week. He was friendly and patient and very easy going. I will be back!!

I was absolutely blown away by this new store, I was originally going to go to the vineyard vines store but stopped in to check out palmetto moon and was in heaven. I’ve never shopped at a store that was more my style and I loved the unique brand collabs only available here and the awesome stickers. 10/10 would recommend

Each time I visit Palmetto Moon , Mathew and the girls are always right there to greet and help w any questions I may have. Thank you Mathew for always being polite and extremely helpful when it comes to my daughter! We appreciate u and the employees! Seems like u have a great team here in the Jacksonville store!!!

Have been going to Palmetto Moon in Charleston and Augusta Georgia for years. Use to love going to this store for FSU clothing when in Jacksonville. Not any more. This store is not as big and full as the SC and Georgia stores. Bring back FSU stuff.

This store is really cute inside! (It’s located where Suite used to be.) There are a lot of really great gift ideas here if you want to give something different. The employees and very nice and accommodating as well. Super beachy Floridian feel!

Our family loves shopping at this store! Great selections, sizes, and prices. The staff has always showed us kindness/helpfulness during our visits. Also, great with returns and exchanges. Would highly recommend!

Very nice store, friendly staff and very good selection of outdoor leisure products. Very good selection of Yeti products.

Great clothes store,they have a southern flair,that l really love,with a little something for everyone...

Palmetto Moon is awesome! Everyone is so friendly! Especially Noah. What an asset to this store.

Super friendly staff and it made this Carolina girl feel right at home …

Una tienda muy agradable de visitar, personal muy amable y servicial.

Every time I come in this store the man is so rude. I won’t be back.

Great customer service, they should have more options of clothing.

Bright happy and cheerful. Staff is always warm and kind.

Many true southern brands under one roof!

amazing store and great customer service

Great store. Carolina pride

Great place to shop!

Love this place!!!!!

Nice stuff!

I love it