Staff extremely unhelpful and has no manners, can't talk to them. If you try to explain something you are cut off and spoke to like an idiot. No feedback from the store manager as promised. Lies to suppliers and customers to get their way. Very unprofessional.

Excellent service, great variety and quite well priced. The shop is neat and clean. I go back at least once a year when I'm in the area for a new set of the beautiful adonized name tags for my dogs. A nice change from the usual cramped and dingy pet shop.

Very helpful staff. They made me feel like a valued customer on my very first visit. Good range of aquarium products, plants and fish. As an experienced aquarist, I appreciate that they discuss things with me rather than telling me what I should do.

I don't know much about the place, but I hear they are very good. I don't have a pet, but if I own one some other time, I surely will test them deliberately, and will give them the last star if they deliver to my satisfaction. …

So I have mixed feelings about this place. On the. On the one hand they do have a great variety of pets toys and accessories. The fish tanks are very well looked after and the animals are treated well as far as I can tell. This was were the

Bought 2 goldfish with a bottle of their special water. Followed their instructions. Acclimatised them before transferring them and they died overnight. Phoned hoping they would exchange them as I have an upset child on my hands. I was told

It was literally 5 min before closing time when I arrived at the shop, they had already start cash up and had the door closed. I was desperate for catsand. They let me in and helped me. Even when I didn't have enough money and had to run to

Absolutely shocking service. We went at the beginning of the week looking for flea drip, they didn't have so they said they would order for us. So we came back two days later expecting that they would have ordered but no one there knew what

So, I called Petmasters and asked them if they sell and engrave dog tags, was told yes they do and provided with a price, we confirmed the store location. I arrived there today, there were two people at the reception area half asleep, had

The staff is very friendly and helpful but there reptile department is seriously neglected. I love to shop there but most of the reptile stock has been sold out for a very long time now and it looks like they dont really bother to get new

Apart from them keeping their goldfish in small bowls. All there fish was very healthy and not badly priced. The staff were really friendly and helpful too. The only thing I was upset about was I wanted to get 4 female and 2 male guppies.

I can't believe that they have 5 to 6 cm tarantulas in such a small enclosure for the spider could not even spread it legs out and it was touching three sides of the container it should be four times the size of the tarantula and when I

Good services and advise in regards to fresh water fish and setups. Prices are decent. Been going for years. Will recommend them over the pet shop in lifestyle centre. I support vip because they also appreciate the business and people.

The staff really go out of their way to make one feel like a valued customer. I was friendly greeted upon entry and asked what I need help with, by a young man, who fetched dog food for me and carried it to the till. Then while I was

First time visitor and this will definitely become our one stop shop for everything needed for our fur babies, such a massive variety of pet goodies and pet care products and the friendly service from the staff is outstanding !!

Good range of products and for the most part not too bad prices. They usually also have stock of everything. Would recommend an online presence (website) with prices though. Only specials can be viewed on Facebook at the moment.

LIAM IS A CHAMP!!! Thanks for all the expert advise and putting up with us every weekend to helping with all the know how on how to set up my son's tanks. Very very helpful and friendly!! Keep up the awesome work

A bit more expensive than other stores, but the quality of the fish seems to be better, less deaths after transport. Also they occasionally get some hardy fresh water plants that we find work well in our tank.

Professional, friendly and great service. They are always helpful and definitely go the extra mile, thank you for providing such a great pet store - love the product choices especially the aquarium section.

Their staff is always very helpful and knowledgable! Especially the guy with a beard I don’t know his name, but he is the best! Helped me choose a product that helped the issue within a week! ⭐️ …

They have such healthy fish! I got 8 neon tetras a while ago and they're all still healthy Ignore that womans comment about the dead goldfish, that only happened because she put it in a bowl (aka abuse)

It gives me great pleasure in complementing VIP Pets in Retail Crossing Strubens Valley for their brilliant service! They are all very friendly and ever ready to assist and offer valuable advice.

They are so helpful! They are all so polite and friendly. The store has a nice layout, so it's easy to find things and great for quick shopping visits. They went the extra mile to help me.

Bad experience. Bought 6 Silvertip Tetras from them and asked the guy that was helping me if they are compatible with Neon Tetras. Needless to say I am 6 Neons down because of bad advice.

These guys were so helpful. We had recently moved into a house with an outdoor pond and the water just wasn't great. The one fish had died, and being concerned I called them.

5 stars for this petstore. The fish have clean tanks and are among the healthiest fish I have ever seen! So impressed with them and they have a huge variety of products

They don't even provide their hamsters with wheels and their bettas is in really small tanks and bunies are in too small cages and hamsters don't have enough bedding

I came into the store the other day and bought myself a 'female betta' it turns out the person who helped me didn't know either and it killed my crown tail betta

What great service received. The person assisting us gave us samples for our yorkie to assist us with our problem. Definitely the extra mile

Expert advice on all tropical and pond fish. Wide range of live fish and requirements. Very satisfied with service. Ask for Liam

Great variety and the staff helped me as I'm a new hamster owner, if anyone knows, is it open on the 26th of December???

Liam goes above and beyond to help. Good variety. Animals and fish are healthy. Reasonably priced.

Nice shop. Plants look a bit drabby when we were there not close to the same standard as

Knowledgeable staff, good stock. I always find what I need there! Keep it up.

Awesome friendly service great range of products and product knowledge

Nice looking store, I am just battling to find what I am looking for

Thank you for ur help buying piping very beautiful shop

Great Service and very good selection of products!

Happy big fish. Reasonable prices

Excellent customer service.