The greeting and welcome was lovely. Steve is an asset to Premier Inn. If I was writing the review based on Steve's manner alone it would be 5 stars. I arrived into my room and it was lovely, clean and tidy. I could hear music in my room, I assumed it was someone else in the hotel. So I went downstairs and asked if it would be possible to have my room changed. Another member of staff came upstairs to listen to the music. She told me the hotel was fully booked so they couldn't move me. She said 'Wherever I put you there will be someone next door to you'. I said I of course didn't mind having someone next to me and hear them moving around, but listening to someone else's music wasn't something I wanted to do. It turned out it was music from the restaurant and she did then turn it off, which I really appreciated. I settled down to go to sleep and there was more music. This time it was from the room next door. This was again, turned off after asking. Then in the middle of the night there was what sounded like a gathering outside my door. This was on and off until the early hours of the morning. I didn't want to go downstairs past the gathering, in my pyjamas, to speak with the night staff about it as I did not know if it was safe for me to do so. There was no phone in the room to call down to reception so I just waited it out. My sleep was terrible. The reason I stay in Premier Inns is because they have the good night guarantee. I spoke with the reception team in the morning. The person working gave me the customer services number and said 'you never know they might be able to refund you.' As my management had made the booking, I passed this number onto them. My management spent over 30 minutes on the phone attempting to get the refund. The first person he spoke with said that as I, a woman on my own, had chosen not to leave my room in the middle of the night in my pyjamas, walk past a group of people in the corridor outside my room, go downstairs to the night staff and ask them to sort it, go back upstairs past the group of people again, to then have the night staff explain to the people that there had been a complaint about the noise, that I wasn't eligible for a refund. My management said that this was an unreasonable request, and that the damage had already been done, because if you were needing to complain about noise in the middle of the night in the first place, then you obviously already weren't getting a good night's sleep. He also said that I did not feel safe walking around in the hotel in the middle of the night. The person my management spoke with then said that I should have called Premier Inn's mainstream number in the middle of the night (which is a premium rate number) and waited on hold until I was transferred to the reception team at my hotel. My management asked to speak with her manager. She said she would see if there was someone that could help. She then hung up on him. My management then called back and had to go through the whole process again. Premier Inn state 'if you don't get a good night's sleep you get your money back' and 'if there is a problem, speak with the friendly reception team about it, if you don't get a chance, speak with them in the morning.' But it isn't as simple as that. The process for getting a refund is incredibly difficult. I understand why they need to have certain policies in place to prevent people from exploiting the system, however the process for getting the refund does not match what it says on the website. I have also been staying in Premier Inn's for over 5 years regularly for work and I have never claimed the good night guarantee. It also appears that Premier Inn expect a woman on her own to walk around the hotel in the middle of the night into unknown situations that might not be safe for them. Overall it was beyond disappointing and a waste of our time.

Stayed here for 2night Friday to Sunday. Check in was fine and easy. Met the lovely Nikki in the evening she is so bubble and soo friendly nothing was too much for her. A great member of staff. I had booked a twin room which comprised of a double bed and small single. Would have been better to have 2 singles. The double bed mattress seemed to have a dip in it possible due to a memory foam toppers which didn't give the best night sleep and the pillows were terrible I had to ask for a firmer one. There weren't meant to be spare in the room but wasn't. The toilet paper reminds you of being in a public restroom because its not a roll but pull a sheet kind of thing. We decided to have the breakfast on the Sunday morning what a mistake that was the staff were slow and a smile wouldn't hurt but I soon realised that the colour of my skin might have been the reason why the service terrible because some other guests arrived and were greeted totally differently and were served different to me and my friend. Ordered a hot breakfast with toast. The toast came no cutlery or the drink I had ordered the lady serving was no where to be seen finally got my drink and the cutlery. The juices are served in tiny glasses and was impossible to get a refill due to the staff vanishing. I wouldn't get breakfast from here. It isdown as all you can eat but it more we will serve you once and vanish. Would be better to go try out some locals cafes or go find a Macdonals
Travel group
Friends
Rooms: 3
Service: 2
Location: 4

AVOID ROOM 209 possibly room 211 too. We were directly above the hotel automatic doors and it sounds like someone is teleporting into the room every time they open. I didn't get to sleep until after midnight and have been awake since 4.20am when the doors started opening regularly again. The explanation at reception, "yeah, every time someone puts their card in the door they automatically open." Isn't that what they're supposed to do No offer of a refund or to comp a second night in a different room so we have checked out and will stay somewhere else. We were offered a free breakfast but we had just eaten next door at the Toby Carvery buffet breakfast, which by the way, was delicious and £4.01 cheaper than the premier inn breakfast. New policy is clearly "next to no sleep? We dont care!" The guy on reception last night when we arrived was very pleasant and if he hated his job, you would never know! The 3 stars for service are for him, otherwise it would be zero.
Travel group
Couple
Rooms: 1
Service: 3
Location: 4

Very easy to get to. Next door to a Toby carvery. Checking in was easy,we were asked if we would like breakfast ,traditional or continental offered 2 keys . We had asked for a ground floor due to disability. The room was warm and the 3rd bed set up . The shower was quite large. I was very surprised. The bed was comfy,extra pillows were available. It would have been nice if there was a blanket available (I'm sur I could have gone to reception) it's fairly cold after coming up from London Breakfast was at 9.30 There were 5 of us but not many tables large enough so we had to put 2 tables together. There was a full range of beverages available plus continental, the waitress came over after confirming us having traditional breakfast,took our order. We checked out at 11.45,the receptionist was lovely and asked if we had enjoyed our stay etc,she actually cared,even asked why we were up there much to my daughters pleasure. Overall I would give 10/10

The Staff at this Premier Inn are the friendliest people I have ever met working in a hotel. Receptionist got us into our room even though we arrived early, we were staying to attend a family funeral, she was very sympathetic. Breakfast the next morning was attended by the sweetest lady, nothing was a bother to her, food served quickly even though it was pretty busy. Rooms were clean, bed comfy, I could hear snoring from next door which was a bit annoying but I guess I have sensitive hearing as no-one else could hear it. Good location for our requirements. Sad I didn't get staff names to give them a proper shout out! This is the second time we stayed here for its convenient location.
Rooms: 4
Service: 5
Location: 5

Really nice, comfortable, clean hotel with a Toby carvery and free parking on site. What more could you want! I slept like a dream and felt very rested in the morning and the breakfast is amazing and that is very rare at hotels as most don't have a clue how to cook a full English but premier Inn certainly do. The guy at the reception was really friendly, welcoming and made sure we were OK and had no issues even if he did talk at 1000 miles per hour which was a bit much but he still gets a thumbs up for taking care of us, maybe just slow it down a little for us southerners struggling with the accent haha
Rooms: 5
Service: 4
Location: 4

I'm writing this review on behalf of family that stayed at the Premier Inn Hall Green for several days whilst their house was being renovated recently. All the Hotel staff were brilliant, really helping to reduce the stress associated with the situation. Nothing was too much trouble and everyone went out of their way to help us with everything. Special thanks to Steve, Diane, Sarah, Jason, Lorraine, Julie and Milly you are all fantastic. Rob and Jill
Trip type
Business
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Noteworthy details
Absolutely brilliant staff !
Hotel highlights
Great value

We booked a room at short notice for 1 night, we then booked another night and a third. Friendly & and helpful staff and very clean premises. Our room was comfortable, light and airy. We only had one small issue with the bed, both my partner and I are disabled so we booked an accessible room which have lower beds and are essentially 2 beds fixed together. The retaining clip at the head end wasn't fixed properly and the foot end clip was missing, it was soon sorted with some huffing and puffing, team work and a hair bobble! A very enjoyable stay nonetheless

A great place to spend a night before moving on, in our case to the airport. Very clean and comfortable room. You can have breakfast here or next door in the Toby carvery. The staff were very friendly and helpful. There is free onsite parking. There are no lifts but the building is only 2 stories. There is no air conditioning in the rooms. The room lighting is quite dim using old fluorescent lamps that take ages to warm up.
Trip type
Vacation
Travel group
Couple
Rooms: 3
Service: 5
Location: 4

Exactly what you expect from a Premier Inn. This was up to the usual standards of the chain. This is appreciated when you use hotels a lot - it's comforting to know what to expect. A special mention on this occasion for Steve on Reception. I'd had an issue (unrelated to the hotel) that could easily have cost me £100. Steve offered sage advice and a solution that eased my worries considerably. Gold Star for Steve
Trip type
Vacation
Travel group
Couple
Rooms: 4
Service: 5
Location: 4

Terrible. Premier Inn. Bed was awful and not up to usual standards, lumpy and soft sank in the middle. Only 1 pillow each. Bed was not king sized. Electrics cover hanging off wall and shower was a fixed head shower. So couldn't shower unless you wanted to get wet hair...which I did not. No bath. Finish I bath room was disgusting meaning lots if breeding germs areas. Room was tiny. Breakfast was good though. But other than that it was a really poor show from a usually good company. Won't stay here again.

Staff could not have been more welcoming or kind with a special shout out to Steve who welcomed us. A man definitely suited to his job. The breakfast staff were also brilliant. They even went so far as to offer my friend and I adjoining rooms and unlock the interconnecting door. The rooms were very clean, the showers were powerful. the bed was very comfy. Will certainly stay there again for any events I go to in Birmingham
Travel group
Friends
Rooms: 5
Service: 5
Location: 5

We had a 2 night stay and really enjoyed it. The decor in the place was in need of a update, same in the rooms, looking a bit dated, hence the low score plus no shaving point. USB connection did work. Shower base became very slippy one the soap got on it. The breakfast was great, cooked to order, there was plenty. Staff great. Could do with more disabled parking bays as 3 ain't enough. Tried to book for October nothing available
Rooms: 3
Service: 5
Location: 5

First the pluses, the rooms very very clean, the TV was huge, the breakfast was cooked to order, the shower was piping hot. The negatives, there is a noise late at night and early in the morning which sounds like an external lift, I think it may be something connected to the resteraunt.its loud and keeps you awake, I love the walk in shower but the curtain is short and the water goes all over the floor. Apart from that external noise everything else was fine in room 209

Clean. Bit disappointed that the Toby was getting revamped but comfy bed decent size room. Steve on reception is belta helped recommend food local loads 5 mins up the road and nothing seemed to be a Botha for him as long as you he made you feel1 welcome we need more Steve's in Premier inns had a belta nights kip after graft can't complain. Good experience all round . I'd stop here again
Trip type
Business
Rooms: 5
Service: 5
Location: 5

Haven't even slept here for my first night, but Steve on the front desk is absolutely incredible! Super happy from the start, explained everything to me and seemed really happy to be in his job, a proper asset. The bathroom is a little dated and the shower leaks onto the floor, but the rooms are clean and comfy.
Trip type
Business
Travel group
Solo
Rooms: 4
Service: 5
Location: 5
Hotel highlights
Great value

I stay at hotel regularly but my customer service experience at this branch on 8th of July was the worst I've experienced.the member of staff from Eastern Europe was so miserable and didn't even say hi when I checked in.they didn't even smile either and they clearly couldn't be bothered at all.seriously,this branch should not hire people if they can't even get the basics right.
Rooms: 5
Service: 1
Location: 2

Stay over here every Sunday for work and must say it is brilliant. All the staff are really helpful and nothing is too much trouble for them. The always take time to make small talk. Steve on reception is just fantastic always jolly and you can tell he love's what he does. As soon as you walk in you feel right at home. He is an asset to the place. Keep up the good work guys
Rooms: 5
Service: 5
Location: 5

Slightly dated but comfortable and all I needed. The staff were amazing, from the warm welcome at reception ( possibly called Steve?) to the lovely server at breakfast called Diane who was so friendly, efficient and served a lovely breakfast from the chef, who I didn't meet but her name was Tracey I believe. thanks to the staff I would stay again.
Trip type
Business
Rooms: 4
Service: 5
Location: 5

Staffs are well disciplined and also very courteous to customer. Morning breakfast service is wonderful , both on the food and the lady who services the customers. Room housekeeping is good. Room interior design is not great. I stayed at room in 1st floor where the window was not facing the room. It was sideways. No clock in the room. TV not exactly opposite to the bed. Overall it was ok , but lot of room for improvement.

We arrived on 23rd Aug 22 at around 10pm we were greeted by Josh in reception. He was very helpful and polite. The room was very clean. The only thing that was wrong is that the shower head in our room was leaking we informed reception and they came to sort it while we were having breakfast. our overall stay was very good. We enjoyed our stay.
Travel group
Couple
Rooms: 4
Service: 4
Location: 5

Spend weekend there with hubby for the Arnold sports festival at the NEC. It's about 15-20 away from the NEC, but definitely worth staying there. All staff are very nice and friendly and helpful, with a special mention for Diane our lovely Breakfast waitress.... the room was clean and spacious, beds are comfy. You know what you get when you stay in a Premier Inn.
Rooms: 5
Service: 5
Location: 5

Really good clean room and good food . Two women that stand out are Julie in reception lovely friendly and helpful make sure you keep her. Next is Diane in the restaurant she has a very friendly attitude and will do everything she can to make your food order be exactly what you asked for. Have stopped here several times never been disappointed 5stars from me.
Rooms: 5
Service: 5
Location: 5

Staff friendly and helpful given the Covid lockdown. The free WiFi was utterly pointless. Premier should remember that everyone with a smartphone will have a much faster connection than they provide on WiFi. TV just as awful as you would expect. Room should have been heated ready for the guests to take occupancy. It's very unwelcoming to walk into a cold room in winter and wait 2 hours until it's comfortable.

Normally this is a good little place and cheap to use as a base with cheap food at a Toby next door. Better food is to be had near the town centre's which are a 10m drive away. Marked down the hotel this time due to a drunk woman got in screaming for her boyfriend and trying all the doors at 3:40 am Sunday morning. Not hotels fault but that someone that drunk can get in and around the hotel in her state is.

We went here for a family breakfast on a Saturday morning. Great service (sorry I can't remember the ladies name) not a hot buffet but still unlimited. Lovely fresh food, plenty of parking. Outstanding option for a way to start your weekend
Travel group
Family
Service: 5
Location: 5
Food & drinks
Great value and tasty breakfast. Lovely coffee
Hotel highlights
Great value

Friendly staff, decent rooms for the price, good breakfast, Toby Restaurant next door. Can be a little awkward getting to the car park depending on which direction you are coming from but I checked Google earth beforehand so knew what to do. Would stay there again.
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 5
Location: 5
Hotel highlights
Great value

It was mine and my cousins first stay in Birmingham and what a warm welcome we had from Steve on the front desk. You know what you’re getting with a premier inn which is always of a good standard but Steve made the stay much better. He was so helpful and just an all round lovely guy! Never ever write reviews but really felt like I had to!
Travel group
Friends
Rooms: 5
Service: 5

Poor soundproofing with loud guests in neighbouring rooms. Poor maintainance, toilets and showers were backed up for 2/4 days. Expensive but fresh cooked breakfasts and friendly, helpful staff. Dodgy goings on in the adjoining parking lots shared with the Toby Carvery next door, did not feel safe leaving our vehicle too far from the building, with people sat "smoking" in cars late at night.

Good location for access to airport at reasonable price. Clean, quiet room and comfy bed. Friendly, efficient service; free over night parking for resident. Recommend
Trip type
Vacation
Travel group
Couple
Rooms: 4
Service: 5
Location: 5
Rooms
Clean, quiet, comfy bed
Nearby activities
Toby Carvery next door
Hotel highlights
Great value

Excellent Premier Inn - usual standard. Staff welcoming and efficient. Pub with food next door. Free overnight parking. Good location. Quiet. Breakfast available on site although I did not partake. Choice of continental or full English. Recommended stay
Trip type
Business
Travel group
Solo
Rooms: 4
Service: 4
Location: 4
Hotel highlights
Great value

I'm a support worker and stayed here with a client so they could visit their family, my client had a fantastic stay, the staff were so welcoming and friendly we couldn't of asked for more, the rooms were clean and comfortable and the breakfast was very nice. Thank you for a great stay, see you soon.
Trip type
Vacation
Rooms: 4
Service: 5
Location: 5

Good situation right on a roundabout but you don't hear road noise . Staff VERY friendly and rooms a good standard . Well worth a stay at this inn . One of the best I've stayed in so far . **** Dont book your breakfasts at the inn as its half the price at the carvery pub next door and it's an all you can eat breakfast for about £4 . It opens at 8am every morning .

Friendly welcoming staff. Really nice, bright and clean room. The shower was amazing. Special thanks to the wonderful Diane at breakfast. A lovely stay.
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Noteworthy details
Diane at breakfast.. such a welcoming, helpful and friendly lady
Hotel highlights
Quiet, Great value

I couldn't really fault the room. If I had to state any, it would have been the water in the shower to be slightly warmer and also the heater, but they weren't big problems. The bed was very comfortable, the room and bathroom were of a good size and it was very quiet, so an easy sleep
Travel group
Couple
Rooms: 4
Service: 4
Location: 4

Not budget hotel anymore I was staying at different premier inn hotels around the country.but found them to expensive. If there's a event going on the prices doubles. You will find hotels cheaper . They don't service the rooms unless you ask them don't empty bins but charge you more money for your stay
Rooms: 3
Service: 2
Location: 3

This is one of the friendliest P Is I have ever stayed in. Lovely friendly welcoming staff who were so helpful throughout our 4 night stay. This Inn is so well placed for going to Birmingham or Solihull by bus or train. Good parking and near to food venues and pubs. The room was comfortable and quiet. Would not hesitate to stay here again. Thank you.

Love a Premier Inn! This one was great. Lady who served us breakfast was so welcoming and showed excellent customer service. Food lovely. Room usual standard of a Premier Inn. Ideal being next to a Toby Carvery. The bar stayed open til Midnight.
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5

The only thing was the way the door to the bathroom. I kept catching my fingers in the door and between the shower cubicle
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 5
Location: 5
Food & drinks
The lady serving us breakfast was lovely and friendly
Hotel highlights
Quiet, Kid-friendly

What a delightful pleasure, I stayed at this hotel in Birmingham. The staff were some of the friendliest that I have ever known, the breakfast excellent and the extra bonus of being twinned with a rather wonderful Toby Carvery. Great value too and good parking and location.
Rooms: 5
Service: 5
Location: 5

Lovely and quiet hotel to stay at. Clean and comfortable room. If you're booking on the day they do charge a premium price Vs booking online in advance. However always book online even if you're in the hotel lobby, the in hotel price Vs online is also an added premium of around £15 or so. Why pay extra for no added benefit...

Staff were SO friendly. They couldn't have helped more. I was nervous taking a baby and toddler to a family room and it was brilliant, nothing to worry about. Will certainly be back.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Kid-friendly

Freshly cooked breakfast was superb. Reception guy Steve was a brilliant example of someone truly happy in their role with highest profeßional approach to all aspects. Caring and attentive to everyone and this rubbed off on his team. Thanks and we'll done to him and all staff. Exceptional every time we visit. Thanks to all

Stayed here overnight, whilst on our way to Cadbury World, really enjoyed it, as we do like stopping at Premier Inns. Didn't have a Premier Inn breakfast this time but others in our family did and said it was very nice. Keep up the hard work Premier Inn and we'll be stopping at another hotel soon,(hopefully.)

The hotel was very comfortable the staff were very friendly and helpful, the breakfast was one of the nicest we have had in any Premier Inn. See you again in December
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great value

Thin walls, could hear every word people were saying and people could hear me. Also, a strong smell which was horrible in my room. The floor had hair on it and was very dirty, they don't shampoo them. Won't be using them again
Trip type
Vacation
Rooms: 2
Service: 4
Location: 3

Friendly staff, nice rooms, noisy self closing front door heard in my room, great beds, excellent breakfast service
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Rooms
Comfortable, nice beds, clean, warm
Hotel highlights
Great value

Stayed here on 15 June 22 it was beautiful from start to finish, staff were lovely the room was spotless breakfast delicious. Free parking too, will definitely visit again. The meal in the Toby carvery was also excellent!
Travel group
Friends
Rooms: 5
Service: 5
Location: 5

As per the brand. Comfy with excellent service Thank You
Trip type
Business
Travel group
Solo
Rooms: 4
Service: 5
Location: 5
Rooms
Comfortable and quiet
Food & drinks
Toby Carvery next door, always time for a roast
Hotel highlights
Great value

Lovely hotel. Nice spot next to the toby carvery for breakfast or carvery Ample parking . Stayed for a few nights, so walked down to the huge roundabout just past the tiny and there was a huge range of places for dinner within walking distance. Will def stay again if were in the area for work. More

There was dry blood in 5 places on, the inside of the sheets and with the Corona virus this was very disgusting,we where offered another room but we where so put off by the experience and was wondering why the sheets where not changed because the was alot of dried blood.We went somewhere else.

Everyone is so friendly from the breakfast staff to Steve on reception who was so helpful. A great place to stay.
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Rooms
Always clean.
Hotel highlights
Quiet, Great value

Room was very clean. Would be nice to have more tea, coffee etc in the room so you don't have to ask for it. Location was perfect for my needs. Polite and welcoming receptionist. Toby Carvery is next door so food is easily available.
Rooms: 5
Service: 4
Location: 5

Rooms were lovely and clean. Big shower in the bathroom. Huge TV on the wall with lots of channels. Beds were very comfy. Staff was very plesent and helpful. I will definitely stay here again.
Travel group
Couple
Rooms: 4
Service: 4
Location: 3

You can't generally go wrong with a premier Inn and this one was no different, very friendly staff and a very clean hotel and a good location. We stayed to go to Cadbury world which is just about a 20 minute drive away.
Rooms: 5
Service: 5
Location: 5

Room a bit small and dated with a window that was too small .
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 5
Location: 5
Noteworthy details
Staff were amazing and very helpful
Hotel highlights
Quiet, Great value

Only thing wrong with my stay is I didn't have a bath in my bathroom only a shower. Other than that a lovely stay. The room was very clean, comfortable bed and it was nice and quiet on the evening even though I was above reception which surprised me. Will stay again.

Good little hotel, will gladly stay here again. Didn't use the breakfast or wifi so can't comment on those but was made very welcome on arrival, room was spotless and spacious enough, room was pitch dark and quiet throughout the night - just what I was looking for!

Rooms & hotel slightly dated & need of improvement. Lovely lady at breakfast this morning called Diane, bless her she was absolutely run off her feet. She never stopped . She is truly an asset to your hotel .
Rooms: 3
Service: 5
Location: 5

Very friendly and helpful. Hotel clean and comfortable, free parking, breakfast was lovley as I eat halal the staff was so kind and understanding. I enjoyed my full English breakfast. I will come again.
Rooms: 4
Service: 4
Location: 4

Stayed for a family wedding and was looked after by Diane. I cannot recommend her highly enough. She made the whole stay and experience worth while. Diane is a credit to your company. She’s so friendly and helpful. Thank you for everything Diane and Milie

Room was great, very clean. Staff went above and beyond to help me with directions for my following day. Breakfast was enjoyable lovely team working the morning shift. Couldn't fault my stay
Rooms: 5
Service: 5
Location: 5

Stayed here for two nights as visiting NEC. I cannot fault this hotel. The room was extremely clean and comfortable. The breakfast was excellent. The location was very handy. A special mention for Steve on reception - super friendly guy and

Room was okay, but bathroom was small. Otherwise it was okay. Water pressure in the shower wasn't great.
Trip type
Vacation
Travel group
Friends
Rooms: 3
Service: 5
Location: 5
Hotel highlights
Quiet

From the moment we walked through the door we was greeted with amazing service and this continued when we went for breakfast and the breakfast tasted amazing. By far this has been the best Premier Inn and it was clean and nicely presented

Rooms are clean but seem a bit outdated. The shower didn't drain quick enough do I had to stop the shower a couple times whilst the water drained. This was in room 111 on the ground floor. This faces the rear of the hotel and has no view.

Good hotel. Rooms clean, but some bits looking a bit tired. Very helpful staff. The be free WiFi works, but is very slow. If you want to use the wifi for anything other than browsing the internet, it is work paying for the upgraded wifi.

Spotless hotel and very comfortable and convenient. Dropping a star as I went with my 2 sisters for one night and we couldn't share a room for 3. We had to book 2 rooms. No flexibility
Rooms: 5
Service: 3
Location: 5

Ample parking available, room is the quality you expect from Premier inn. Bathroom has shower only but expected as very small. The only let down for me was the poor 'Ultimate Wi-Fi', don't waste money on it and use the free option.

Tired looking bathroom and bedroom, really needs a refurb. Wifi very erratic and slow. Toby carvery next door. Quite a few takeaways and shops nearby but you have to cross a lot of busy roads to get to them. Car park gets busy.

The lady who was on shift last night was amazing. Super helpful. Pretty standard small converted premier inn. Would be good for this site to get an iron so I can at least make it look like I’ve tried to iron my shirt

We stay here fairly often when visiting relatives. This was the lowest price we have paid. For that reason 4 out of 5. The room was showing signs of wear nothing that a lick of paint won't cure. Breakfast as fine as usual.

Staff very friendly. The breakfast was a bit expensive seen as there is a pub serving breakfast beside it £s cheaper
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5

Great service, friendly staff and fantastic accomodation. Rooms were clean, and beds were well-made and comfortable. Breakfast was quite delicious with a wide range of foods to choose from. Very pleased with my stay here.

Extremely friendly staff. Breakfast was much better than other Premier Inns. Only downside smell of tobacco in room.
Trip type
Business
Travel group
Solo
Rooms: 3
Service: 5
Location: 3

We came in for breakfast and Julie the receptionist and Diane the server were fantastic. Great breakfast and really good service
Trip type
Business
Travel group
Friends
Service: 5
Location: 5

Booked 3 rooms, forgot to mention that we required a ground floor twin room for my elderly mother. Checked in, mentioned to the gentlemen on reception sorted us one straight away. All the staff very helpful & polite.

Excellent service. All the staff were amazing. Can’t remember there names. Steve checked us all in and was very friendly and polite. They was always there if you needed them. Will definitely be stopping here again xx

We had a large family room and it was clean, warm and bed was extremely large and comfortable. No Aircon noise so top notch experience for us! Staff very helpful and friendly both on desk and at breakfast. Thanks!

Staff were super friendly and helpful except cleaners who were very noisy in the early morning. Usual premier inn standard which I've never had any issues with.
Rooms: 4
Service: 4
Location: 3

We have stayed here many times over the years while visiting family in Moseley. The regular staff are great and the accommodation is very acceptable. We enjoy visiting and feel most welcome. Eric & Margaret Brown

The room was just as we expected of a Premier inn hotel. Helpful reception staff. Sadly the nearby pub is currently closed on Monday and Tuesdays. This is out of Premier inn control but could affect some guests.

Usual PI clean & tidy. This PI gets a star for the chap on the reception Steve, whatever they're paying him give him some more just what you need friendly, helpful, informative. Should be the face of PI

I want to give a 5 gold stars to Steve who was on night duty at the Premier Inn Hall Green tonight, for being very helpful and doing all he could to help me. Great customer service, thank you so much!

Comfortable and clean rooms. Girls were brilliant with my breakfast requirements in the morning. Cooked the way I like it. And water doesn't look like this in your kettle where I come from...! …

Nice rooms, adequate parking, great breakfast service.
Trip type
Vacation
Travel group
Friends
Rooms: 4
Service: 5
Location: 3
Hotel highlights
Great value

Very friendly professional staff, breakfast was really good and quick service. Rooms are of a very good standard parking easy on site
Rooms: 5
Service: 5
Location: 5

Not the best hotel. But Steve on reception is brilliant, extremely welcoming and a credit to this company. Only came back again because knowing he was here. Fair play top bloke

Really lovely friendly staff. Nothing was too much trouble and after a long drive so nice to receive such a warm welcome! Immaculately clean and delicious breakfast.

Staff really friendly, rooms were spotless and beds were comfortable. Ideal location for shopping in Birmingham.
Rooms: 5
Service: 5
Location: 5

Brilliant hotel! Comfortable, friendly staff and the biggest tv I have seen in a budget hotel! Breakfast was awesome. Thanks guys...will be staying here again!

Free parking, spacious rooms and right next to a Toby Carvery so evening meals are easily accessible. Well placed for travelling into the city centre too.

Nice hotel, staff were very friendly and helpful. They were constantly cleaning and all the go. Hotel has a lovely Toby next to it for breakfast or dinner

Place ok, dinner can be taken in Toby carvery next door, breakfast is served in the hotel. Room are standard, not very well sound isolated. Tiny bathroom.

Weekend stay room clean and very warm. Staff friendly, unlimited brekkie was well, just unlimited
Rooms: 5
Service: 5
Location: 5

A typical Premier Inn. You know what you are going to get. Pub next door but not used by hotel for breakfasts as many Premier Inns do. More

Very good service. Warm and welcoming staff. Rooms are comfortable, although a little bit in warm weather. Good choice of breakfasts.

Excellent.. Staff pleasant, room clean and comfy bed. Plenty hot water in shower. Nice breakfast, freshly cooked

Friendly staff, quiet, so got a good night's sleep. Some shops nearby if you need anything. Good sized carpark

Fanastic staff who are friendly and extremely helpful. Decor a little tired but staff are first class. More