I initially chose to buy a car from Prestige cars because of their fabulous reputation and because of a number of recommendations from friends and neighbours. I bought a service package as part of that purchase, again, because of the personal stories I’d heard from others. Recently, I brought my SUV in to have a scratch on the front bumper, repaired. I told the receptionist that I would need a replacement for the time that my SUV was in the shop. When I turned up, they hadn’t booked the replacement, so told me I had to reschedule. The soonest appointment was 2 months later! I turn up to the later appointment on. Tuesday and the replacement they’ve booked for me is a VW golf. Certainly not comparable to the luxury PHEV SUV, but fit 2 car seats in the back, and so I didn’t really protest. I was told the repair would take a day or 2, and so I’d have the car back before the weekend when I had scheduled a family weekend away. Come Friday, I was told the car was still not ready, as it still had to “go in the oven” but that I could swap the old VW Golf for a new Audi A4, to which I said fine. We obviously couldn’t bring much for the weekend for 2 toddlers, but packed the A4 full and made the best of it. The car would now be ready Tuesday. On Monday, I phoned for an update and was fobbed off. Told I would receive a call back which I never received. Tuesday, I eventually found out that a) they no longer offered their body shop service to the public and b) they still hadn’t even STARTED working on my SUV which was dropped off a week earlier. I asked about just taking my SUV back, but was assured it would be done by COB Thursday ready for pick-up on Friday. I was finally able to pick up the car on Thursday evening and it looks (to a non-professional) good. They also decided to give the inside a thorough clean which was nice, but didn’t let it air out after. As such, the intense moisture and heat (internal thermometer said 35 Celsius when I picked it up) meant that the charging cables and bags were sopping wet and the adhesive for the boot liner had completely melted and come away which I now have to replace (not expensive, but certainly irritating). I told the rep who offered to ask what happened, but not to actually do anything about it. I ended up having to air the car out for 4 hours to dry it out completely when I got home. Ironically, I had asked on 6-8 occasions leading up to this for a trade in value as I wanted to upgrade to a newer and fully electric SUV from them, and this is the reason I was doing this repair. I have still never received a call back, and judging by their horrendous treatment, I can only assume they simply don’t want my business any longer.

Don’t bother with this service centre. I purchased a car from Prestige, 8 months ago. I was told to add the highest level warranty and service pack as it includes plenty of coverage, I did. 2 weeks ago the engine light went on and the car went into limp mode. I called the service centre and they told me that they don’t have any slots to see the car for another 3 weeks. They did offer me to leave the car with them just in case they could squeeze it in, I did that. I asked if they can offer me a courtesy car, since that’s part of the premium service pack, they said they don’t have cars available for courtesy for another 6 weeks. I ended up renting a car which cost me over £1,000 for the duration of the upcoming ordeal. A few days later they told me they took a look at the car and there was no light. They offered to keep it a little longer for one of their drivers to take it for a longer journey, to allow for the light to go on again. I did. Again, they called a few days later to say, they’ve now driven it further and have had no issues nor lights and cannot do much more. I wasn’t confident in their checks but I felt, maybe best to just sell the car back to them. I picked the car up and it’s true, the engine check light was not on. I went to their showroom only to be told the outstanding debt on the car is higher than the value of the car, by almost £4K, over £3K of that is the cost of the premium service pack. I left disappointed, but at least I had a car which was working and had no issues. The next day, the engine light went back on along with limp mode. Of course the service centre cannot take the car in for another 5 weeks. I’ve now lost confidence in them and will take my car to the manufacturer. Why am I giving them 2 stars instead of 1? Their staff are friendly, not helpful but friendly. And their centre is clean with good facilities. But overall, don’t buy a car from these guys and if you do, avoid the useless service add-ons.

I was hoping to give a 5-star review, however I must be honest about my experience. The name Prestige suggests a reputation well deserved by a level of care and detail. This was not the case, unfortunately. Positives: The staff who I interacted with were pleasant and courteous, and the price was reasonable for the services requested, better value than a dealership. The actual servicing of the vehicle itself seems to have been done correctly to my current knowledge - nothing has fallen off or no strange noises heard as of yet. Negatives: The vehicle was returned unwashed. I was not asked if I would like it cleaned. Being that I opted for the 'Gold' service, one could assume that it would at least get a gentle rinse. This was a little disappointing, but what was more of a concern was the smell of the interior upon return. I can only describe it as sweaty body odour. I had to have the interior and driver seat cleaned. The next thing I noticed in daylight was that the tyres and wheels had rust marks on them, most probably from the machine used for the MOT. And although a minor, you would expect during a Gold service that you might be treated to a little screen wash fluid. I must be mistaken, for it had not been refilled. Overall, the basics were covered, i.e. the actual mechanical service. But the end finish, the obvious details, had been overlooked. And to finish off the experience, the service sheet that I received was a scribbled mess with dirty grease marks. Not the professional polished service I was expecting. Would I use the services of Prestige Service Centre again? Unlikely. Would I recommend Prestige Service Centre? Only if you're not fussy about your pride and joy. For a company that deals with Luxury vehicles, they fell short of expectations. A shame, I had high hopes.

I recently visited Prestige Cars Kent Service Centre, and I must say that my experience was exceptional, thanks in large part to their outstanding receptionist, Aaron. From the moment I walked in, Aaron went above and beyond to assist me. Not only did he handle my vehicle service with utmost professionalism, but he also took the time to provide me with valuable recommendations for places to eat and explore in the area, which made my visit even more enjoyable. Aaron's friendly demeanor and willingness to go the extra mile truly stood out. His knowledge, professionalism and attention to detail instilled confidence in the service being provided. As for the service centre itself, Prestige Cars Kent deserves every bit of its excellent reputation. The team's expertise and efficiency were evident throughout the entire process, making me feel like my vehicle was in capable hands. I can't thank Aaron and the Prestige Cars Kent Service Centre team enough for their outstanding service. If you're in the area and in need of vehicle service, I wholeheartedly recommend this establishment. They not only take care of your vehicle but also ensure that your overall experience is top-notch. Thank you once again to Aaron and the entire team at Prestige Cars Kent Service Centre for making my visit a memorable one. I'll definitely be returning in the future P.s. also free cold & hot drinks :)

We bought a car from Prestige and a year on we had a problem with the headlight motor. We contacted the Service Department. Lisa, has been absolutely AMAZING! So efficient! She immediately got the problem identified, she got it priced up immediately whilst we waited. She checked if it was under warranty, she enquired the cost at main dealer, then came and explained it all to us, with a full break down of part costs, labour, etc. We agreed the price and she ordered the part immediately. This morning she called to confirm that part was expected at lunchtime and it would be repaired immediately and she’d update me. She duly called after lunch to say the car was ready. We went to pick it up and it was even beautifully cleaned inside and out! Nothing was too much trouble. Lisa was so helpful, friendly, knowledgable and efficient. It was an absolute pleasure dealing with her! She is a credit to Prestige! Thank you and Merry Christmas.

Took my car for service n mot here today. The staff are friendly, place is very clean n covid friendly. The member of staff that dealt with me allday was n is very professional. Nothing was too much trouble n was there for me. I had problems n questions. She went n asked n got back to me very quickly. She kept me in the loop on what was goin on n dealt with it accordingly. Her name is millie. She is an asset to the company. You can go to your back street garage to get work done n all they want is your money n they grunt at you at same time. Prestige cars kent staff n service department are not like that. They care bout your needs n actually care about you as a customer. I would recommend taking your car here. Id like to thank the service team for pulling it out the bag to help me. A massive Thank you very much millie for all you have done n helped me with today you are a star.

Will well well. I've been delivering exceptional customer service for 36 years now and to this date never had it delivered back to me in the way I would like to give. This place blew me right off the water by their professionalism and natural ability to deliver great customer service. They keep you informed all the way through this exceptional journey. Bethany was super in reception. Very warm and friendly but very knowledgeable in the services they have to offer. Very clean and tidy. Wait for it in not finished yet! When I went back to collect my car I walked right past it as it was cleaned inside and out!!! Amazing! It really does make such a difference to receive quality service like this! All my family and friends will be going there from now. These guys are in it for the long run! Please go there and see for yourselves! Ricky

UPDATED 8/06/2022 So having had the car a year absolutely loving it, sadly the timing chain started knocking which is a common issue with the car I purchased. In other words not the garages fault! Once again I had the pleasure of dealing with Bethany Robertson who always makes my life easy when dealing with Prestige. Promptly booked in and a loan car issued, parts took a while to arrive due to back order which again not the garages fault. Timing chain job all completed and car back in my possession, being someone who is very hesitant to buy from the unknown, I can hopefully give people reading this review some faith that these cars are genuine and lovely! Thanks Beth, and the poor technician who had the joys of doing the job thank you too you also!

Had a pretty terrible experience. A ongoing gearbox issue I had with a vehicle bought from Prestige was missed at the first service despite me specifically asking them to diagnose it, I then had to take it in again (a long way from where I live) and after 2 months the problem was finally resolved after being taken by them to a specialist. The cost was covered by the Support plan I had (this was the only good bit) and upon collecting the car I noticed the newly refurbed wheels had been curbed, with no-one opting to point this out to me, or just putting it right when there would have been plenty of chances to do so with the car away for so long. Certainly my experience does not reflect the high scores on here.

Had my Range Rover in to sort out an oil leak; diagnostics and 2nd booking once parts were sourced & loan car was available. Great Communication for the booking and as the job progressed. On return the car was giving off oil burning smell when stationary , both in & outside the car. They determined it was oil from the original leak that had collected on and exhaust shield & needed to be steam cleaned off. Rebooked for collected & delivered after the job was completed. Shame they didn't pick it up at the time of original work but communication throughout was excellent. Tom Edwards ( Service Manager) & his team have been a pleasure to deal with.

Bought a great car from this dealership. The service was exceptional. I've since needed some support with the need for some software update and a general tidy of some scratches and marks. I contacted the service center as the MOT was also near due. When I dropped the car off they were completely set up for dealing with COVID requirements. I felt safe and cared for with the arrangements. And the courtesy car was even sanitised immediately before handover. My car was perfect when I collected it. Communication about progress and readiness for collection from Thomas was exceptional. I'm really pleased with having chosen Prestige Cars Kent.

Having been looking for the perfect Mustang for me and speaking with various dealers, I found the perfect vehicle at Prestige Cars Kent. Amandeep Kalsi was an absolute pleasure to deal with. Initially sending me a detailed video and commentary of the vehicle as I live 200 miles away. The whole process from initial enquiry to vehicle handover was smooth and painless and an outstanding customer experience. I wouldn't hesitate in recommending Aman & Prestige Cars Kent to any family & friends looking to buy a similar vehicle and have in fact already recommended a friend who is looking to purchase a Mustang. Thanks Aman.

Not great so far as picked up the car with a scuffed alloy, dent to the driver side wing and scuffed paint along wheel arch, badly repaired front bumper with buldge and crack appearing also wrong colour paint match, orange peel paint finish they have paid towards this but hassle to get it sourced myself, time without car when you claim to be prestige cars that's the service you should expect and now it's with Nissan as I have a key system error fault which disables the car but also means you can't lock it I messaged the Director Craig never heard back had to keep ringing only had the car a few months.

Fantastic service from Prestige Cars Kent, in particular, Senior Sales Executive, Luke Russell. The quality of customer support that Luke provided was impeccable from start to finish. His experience in the industry shone throughout. Luke provided that personal touch, which convinced me that I was in good hands. I am extremely happy with my purchase, and that was only made possible by the excellent customer service I received. Luke is a credit to your company. I will be recommending Prestige cars Kent to family, friends and work colleagues in the future.

Took my car (Range Rover Evoque) here to have the service light reset, after the garage that undertook the service couldn't do it. Prestige did it in like 10 mins, checked it didn't need anything else and all done and dusted. I was quoted £60 for the booking, which was fair enough, but in the end I wasn't charged anything! Surprising bonus! They do servicing and so will more than likely just bring my car here in the future. Especially as it's so hard to find a reputable garage away from the dealership to do things like servicing etc on these cars.

Took my car (bought from Prestige) in for its interim service. The service was faultless from booking to driving the car away after the service. Sat in the very comfortable lounge and worked while the car was being serviced. The car drives like I've just bought it as well as being fully cleaned inside and out! Was looked after by Millie who was amazing. So polite and professional. Thank you Millie. Both me and the car were looked after so much better than any other garage I have experienced. Made the whole process a genuine pleasure.

Exceptional service From beginning to end the level of service I experienced was 10/10 nothing I asked was too much. This is not my 1st BMW but I was treated as if I was a brand new customer. Special mentions for Amandeep Kalsi from Prestige Cars Kent Click & Collect. He went above and beyond for me and made my experience of purchasing my new car a dream. Thanks guys your work and efforts are much appreciated. Prestige Cars Kent it’s always a pleasure. Regards Milda Smig .

They called me from a week after purchasing my Range Rover to see how I was getting on. I mentioned a slight niggle with one of the parking cameras being condensated and a little blurry (common fault). Luke & Thomas Edwards immediately jumped on it - got the car booked in for a free repair under the warranty the following week. Drove it to their service centre, waited a couple hours and it was ready to go. A very good car dealership indeed! Appreciate the service

Very happy with my recent car purchase, competitive pricing, with good quality stock. All the staff I encountered on site were super helpful, special thanks goes to Luke Russell my salesman and the guys who move all the cars around between the sites. I travelled out of my way to visit this dealership, and have no regrets, would buy again if the right car appeared. Thanks to everyone at PCK, was a pleasure.

Was happy with how professional the staff were.my only problem was when i dropped the car off it had 200 miles in the tank,when i picked it up it had 150 miles.i understand they need to take my car out after working on it to make sure everythings ok,but how do you use 50 miles of fuel?might have something to do with that i told them it had been remapped,so they ragged the granny out of it while testing it?

Vantastic-I was very pleased when Prestige cars contacted me to say that a V-class that I had been looking at was back up for sale. They brought the vehicle to me for a test drive, and assisted with the finance, making the whole process as smooth as it could be. The vehicle itself is faultless and we have already had many adventures travelling in comfort and style

Z4 PURCHASE - My sales executive Luke Russell… My sales executive Luke Russell provided an excellent service, he even picked me up from the train station so I could test drive the car I was interested in. A very professional outfit and I'm now the proud owner of a Z4, a Prestige teddy and goody bag! Highly recommended if you're looking to buy your next car.

Highly recommend Prestige Cars Kent after buying a used Range Rover from them. No pushy sales techniques used, just an easy way to buy a car. The car itself is great, comes with a warranty and AA for 12 months. Bassem was professional and easy to deal with when it came to the deposit and information about the car. Drove it home the same day.

Prestige cars Kent has been very helpful and very attentive to trying to solve the problem on my vehicle I’ve always had a warm welcome and professional approach. Karen Murphy Been the one to deal with me she has always kept me up-to-date and informed with a beautiful smile and I found her to be so helpful. Thank you and well done …

Karen was so helpful in getting my car in effectively with the sales rep luke & on the day she was very friendly and accommodating! Giving us rough idea of times and good coffee / snacks / shopping to spare the time while we waited which was lovely. No problem with the car since and amazing customer service x

FROM THE START TO FINISH NOT 1 PROBLEM I LIVE IN LEICESTER SO MILES AWAY FROM THE GARAGE COURTESY CAR AT THE READY STAFF PERFECT AND THE CAMERA VIDEO OF MY CAR WAS A FIRST. I WILL BE HERE AGAIN AS THIS WAS THE BEST AND EASIEST EXPERIENCE WITH A DEALER EVER. KEEP UP THE GOOD WORK GUYS XXXX

This is my first visit to your service centre and I was welcome by Lisa Palmer with lovely smile. She was prompt and ready with all paperwork. During the time she had updated me. My first experience is excellent and will uses Prestige Cars Kent - Service Centre in the future. Thanks

First time I used Prestige Cars and they were brilliant. This was the 2nd year service for my Jaguar e-pace and they were very professional throughout the process and friendly staff too. I have another car going in for a service next week. Great service and good value for money too.

Amazing service! Booked my car in for a repair due to an engine malfunction and they diagnosed, order the broken part and fitted it all in less than 48 hours. Not to mention that they fixed a completely different issue with my fuel tank without charging a penny extra.

I can say that I have had a fantastic experience dealing with Bethany Robertson in the Service/Warranty department. So professional and left me with the confidence that a request would be executed - need I say IT WAS. Thank you Bethany, a real credit to Prestige Cars.

Professional, timely and honest. Karen and Thomas provided a great experience for us when servicing our car. Communication was easy and we had a full clarity of the process and progress throughout. Thanks for making it a very positive experience guys !

Highly recommend Prestige Cars Kent - selected them based on other peoples reviews and feedback and i was not disappointed - ultra professional performing a winter service and would have no hesitation in taking both my cars in for future service needs

They service is very bad I’ve been calling to book an appointment for service apparently they are too busy to call back to book an appointment I’ve been waiting more then a week still nobody has called back and I’ve paid for my free MOT and service

Excellent service and communication through the whole process, from the initial enquiry, to the test drive to buying and then collecting our vehicle. Faultless service and Luke Russell made things so simple and easy. Would recommend and use again.

Peter was warm, kind, very accommodating and made adjustments like offering me hot drinks and turning off the air conditioner at my request, he smiled all through, a wonderful experience, thank you Peter, and Prestige you have a good one here.

Very helpful and good service as usual, friendly staff and very competent to carry out the work for my Audi Q7, timing chains and all services of it. Highly recommended when your main dealer is not available to make the services for you.

I normally use a main dealer to service my BMW, but was recommended to Prestige Cars Kent by a friend. It was easy to book and hardly any lead time, had the service done while I waited, and i used their internet to work. Great service!

First class service again from Prestige... I'm imagining that the car wasn't valeted due to precautions around Covid, but am sure if they'd been able to, it would have been done impeccably and they would have earned that fifth star!

Brilliant experience as always. The new waiting area with complementary drinks is brilliant. The service team kept me up to date with the progress of my car. They even held on at the end of the day to get my car completed for me.

They were super organised and polite. They picked my car up and returned it punctually, communicated very well and generally behaved like a top-quality outfit. Better than I have got from a main dealer. So I was very impressed.

Prestige cars Kent, BRILLIANT LOVE MY C CLASS MERCEDES SERVICE GREAT HAD A LITTLE PROBLEM WITH THE CAR THEY TOOK IT BACK KEPT ME UPDATED EVERY DAY THEY HAD IT I DIDN'T HAVE TO MAKE 1 PHONE CALL BRILLIANT AND THANKS TO KAREN .

I tried Prestige Cars Kent service centre for the first time and really happy with the outcome. Easy to find, helpful friendly staff and actually charged me less than what my usual place quoted. Would definitely recommend.

The girls at the service centre were very helpful and friendly from my first phone contact through to my visit for my vehicles service and MOT. I was kept informed of the progress of my vehicles service. Very happy, John.

First I contacted by chat for a diagnosis on my audi then after a week after see none called me I decided to call and they took my details and still waiting almost 2 weeks ago and none called neither. No recomend.

Every time I have used this service centre the customer service has been excellent, all the repair work is to a high standard. Special thanks to Lisa who always looks after us. Definitely would recommend.

Prestige Cars Kent exceeded my expectations! Their service was top-notch. A MASSIVE shout out to Peter Cohen! Great communication, amazing customer service cant fault him at all! Keep up the great work.

Absolutely fantastic service. Very impressed with the video feedback on my vehicle following a full service. My car was collected and delivered the same day. I would definitely recommend this company.

The service centre and especially Thomas who was excellent, were in regular contact with me and their work is great. I needed parts which I was unable to source and they readily sourced these for me.

Got my Truck booked in for an MOT the very same day. The waiting area is really nice, with free refreshments too. The staff are incredibly friendly and helpfull, I would recommend this company 100%

Excellent service all round, booked a test drive and ended up with a new vehicle two days later. Aman was professional and helpful throughout the initial enquiry call to collection of the vehicle.

I dealt with Thomas Edwards who kept me informed on all the changes and update really regularly. He provided professional but friendly service, very happy with the overall experience and service.

I sold my vehicle through Kevin Andrews at Prestige Cars Kent, Professional experience from beginning to end, would not hesitate to do business with Kevin or Prestige Cars Kent again. James

I had my Cayenne serviced with Prestige Cars. The service they provided was great value and professional. I will not hesitate to bring any of my cars back here in the future. Thanks again.

Buying a car was a simple and painless process mostly due to the professional service provided by Luke Russell in Sales. Delivery of my car was carried our efficiently and safely, on time

Excellent service. Dropped my car off for an MOT which was checked over thoroughly by Ellis. New brake pads fitted as well for a great price! Very easy process, definitely recommend.

Peter from services was faultless. Communication was great. He sorted all my issues and was the most helpful person at the company. Going forward I would only communicate with him.

I called on monday and checked my car in on Thursday for an MOT. It was very good value and they were speedy and professional. Would 100% use again and recommend to others

Mr Peter , absolutely a fantastic person and excellent care and a great sense of humour and feedbacks , will recommend him to my friends and family ! See you seen.

excellent service was received from Karen and the team, very professional and caring. would recommend to anyone needing any works carried out on their car.

Had a mot done for the first time with prestige. Great service,friendly Lisa and the team were great .Good communication clean and tidy waiting room.

Recently had my vehicle service at Prestige Orpington and alloys refurbished. Excellent service received at a reasonable price, certainly use again.

Very knowledgable engineers. Car was looked after very well and all work was discussed beforehand for the service. Will return next time.

Great service, very transparent, knowledgable and trustworthy, especially Bethany, she was a great help. Would definitely recommend.

Car collected, courtesy car provided and Service all completed efficiently, politely and professionally. Thank you for a good job.

Wonderful customer service. Everybody is warm and welcoming and the car is driving beautifully. Would recommend to everyone …

Car was booked for a mot again sevice was excellant from booking it in to have the mot staff very polite Thanks again Dave Rose

Had a rear camera fitted, excellent service, courtesy car and continuous updates on progress. Would highly recommend.

Fast friendly service. Free complimentary refreshments while you wait. Kept me informed on progress and a free valet.

Really good service, efficient and easy to deal with. Would highly recommend. The service from Bassem was excellent.

Very professional service . Quickly sorted out the problem. Was very grateful for the loan car. Thank you :)

Amazing service as always! I would like to thank Lisa at the service centre for your professionalism! 10/10!

Peter was very reactive and very good at assisting with the warranty company. Would use prestige again

Very thorough and professional MOT. They managed to fit me in at short notice and did a great job!

Professional in what they are doing, diagnosis for my Audi A3 and problem fix, happy to find them

Always a pleasure using Prestige Cars for servicing. Always kept informed every step of the way.

Very good and half price because it turned out that there was no problem with our differential

Excellent service. Especially from Emilia, who was very helpful and provided top class service

Collection, service and delivery all carried out on time and by polite professional people.

All booked in with car really good recommend highly work carried out most satified …

These guys are good mostly Thomas and Peter, they we sort you out, absolutely fabulous.

Very good customer service from Lisa. Kept me updated throughout my repair to the car.

Immaculate premises. Waiting area set up is very good. Very helpful. Punctual service.

I was very impressed with the quality of Bethany Robertson a very pleasant person.

Went the extra mile. Courteous, friendly and helpful. Thoroughly recommend.

Always great friendly service ,have my car serviced and Mot there …

Excellent service, and highly professional. Totally recommend.

Been with them three year Great service,very professional

Very good value MOT and valet. Will definitely use again

Thanks Peter and the team for a great service!

Very happy with customer service …