I am not used to leaving bad comments about it but it is really very unfortunate the sandwich staff have changed the staff for the worse whenever I go the one who attends the sandwiches seems to not know me and whenever I go she makes my sandwich in a bad way I stay near the house sometimes I go with my baby and he does everything reluctantly my sandwich whenever he gives it to me the only thing left is for him to throw it in my face one day I think they should have someone with a little better customer service to be a Publix is much better quality than going to a subway if you don't like your job just quit because your bad attitude only burdens the customer with your daily bad attitude I honestly go because I have no other option but I think they are going to lose more customers and they never have anything prepared for the customer they start to chop the hams at the moment and that I ask them to pick up whenever I arrive it is not ready when I go he puts a very bad face and attitude as if he were going to give it to me watch out with that person who treats customers badly, not only ami anyone who goes shopping does not want to do their job well she should not be there I hope they take action on the matter because it is in very bad taste to go buy and prepare something that we pay very poorly service from her

Staff is overall argumentative and unhelpful - not everyone, but most. I've placed 5 pickup orders and only once did the order go through without issue. Once they claimed I wasn't picking up my phone and they called 3 times to tell me they were out of stock, but my phone log was empty - I'd received and answered a call for the same reason a few days prior. The other two failed pickups, they didn't even bother to try calling. Once I came in just for a baking sheet, green onions, and avocados and left empty handed as none were available in reasonable condition. I once asked if I was doing something wrong timing-wise since the Deli is always out of stock, got incoherent mumbling as an answer, asked them to repeat and speak up several times and continued to get nothing but mumbling. I've been to >50 different Publixes and every other one is excellent, this is the only bad Publix I'm aware of. Worth the drive to one of the two other nearby Publixes. All that said, this still beats the average Wal-Mart and I have had a couple positive interactions here. The food is generally quality *if* it's available and they don't decide to catfish/gaslight you.

This review is long overdue. I usually go to the one at Mary Brickell Village, which is a hit and miss over there for quality and customer service but a couple weeks ago I decided to stop at this location before hoping on 95. Let me say best decision ever. I believe in genuine , nice attitude and going above and beyond for customers and Will did all that and more, he works at the deli and he made my night. I explained to him i hate opening my sandwich and everything just falling out, this man chopped off my turkey, and tomato nicely as requested, placed the ingredients as if he was making the sandwich for himself, recommended a few things which i ended loving in my sandwich, wrapped it up nicely and so neat during all that with a smile on his face, you could tell that he enjoyed doing what he was doing. I was so excited to start eating that sandwich , i ate it in the car, even forgot i had to get on the 95. Now , I rather walk 5 blocks to this publix. Thanks again Will

Sooo I am loving this Publix, and it's for one specific reason they sell unsalted potato chips; they're by Wise. Because of my job I'm able to visit different Publix throughout Miami-Dade, but I had not been able to find unsalted chips at any other Publix or any other store. The chips were originally for my 85 year old mom, but when I tasted them I was hooked. They will now be my go chips if I buy chips. My mom isn't suppose to have any salt, but it's challenging to find food without it because salt extends the life of food and beverages. I check the sodium on everything with a label and the ingredients for added salt. The amounts of sodium in food and beverages being sold is abominable, but I never hear this in the media, from fitness experts or any public entity that purports to be concerned eating and being healthy. I know I just went on a tantrum, but that's what happens when I think and talk about sodium and how it's affecting or will affect us.

This place is generally a pleasure to shop. Clean supermarket, nice employees, ample parking, and most items I want are in stock. Unfortunately, I have had multiple problems with receiving my deli orders that I request online. I receive an email notification to pick up my food. On multiple occasions, my order is not there even though I show up at the correct location and in a timely manner. On St. Patrick's Day 2019, I ordered online and had to wait an hour for food I wanted to take to a party. When I showed up to Publix, my order was not there. I was told there that Publix did not have the food I ordered and that the website does not provide a notification to cancel the order. I was also told by the Publix deli employee that this has happened to other customers as well but nothing has been done to prevent these inconveniences. Not cool, Publix. Don't bother to have an online ordering system if it is inconsistent and ineffective.

I called to move my COVID vaccine appointment up a couple of days. The woman said I could just walk in when I’m ready. I come for my vaccine and they tell me that if I don’t have an appointment then it is an hour wait. This is exactly why I called a week in advance to change my appointment. Then, Elisa at the check-in table was rude. No greeting, no welcome, no nothing. I hand her my ID and insurance card and she just starts talk to someone else for 15 minutes like I’m not standing there waiting for instruction. After her chat, then she hands me paperwork that I could have been filled out. She’s rude. And she’s nicer to Spanish speaking customers, which is completely unfair.

I will never be buying at this store unless necessary. I walked in and was shouted in Spanish by officer Diaz badge 1460 in Spanish to wear my mask , as I moved out of the way to grab my mask from my purse , he came towards me and continued shouting in Spanish derogatory comments which were included towards my daughter ( who is sensory and has special needs) who was present . He continued to be disrespectful and when asked to stop and to apologize, he simply said , thank you , ignored any concerns and walked away . Bad manners , zero class and zero respect towards publix customers. What should have been an in and out visit to publix turned in to a an unpleasant experience.

This Publix Supermarket. Like all the others. It's super super cream. Great management. Crater Boys. Every department is super clean. As great customer service. The bakery is out amazing. Jackson's always clean. Plenty of parking. Disability parking the front. Disability parking throughout the large parking lot. Disability ramp access. In the entrance. Disability access to restrooms. His and hers. Look for the buy-one-get-one deals. They have them all year round. Everyday. Publix for shopping is a pleasure. Please be advised. Heavy traffic. On the main Boulevard. Pull out carefully. Northbound to Eastbound. And also westbound to Southbound

Except from high prices, this Publix has almost everything you need. The bakery has always freshly baked goods, and they are always good quality. Lines at the cash register rarely long, even during the rush hours. Shelves are more organized and full most of the time. Finding outside parking is really hard. Their closed parking have spots but taking the elevetor is a hustle. One of the best publix I've visited so far. Maybe because it is older then other locations, and that makes their staff most experienced.

- The management in this store puts an emphasis on customer service! - Restrooms are always clean. - If you can't find something it's very easy to find help. When lines get busy they always open more registers. - When nobody is in line the cashier comes out to get you and welcome you to their lane. - Always has armed security or a police officer on site. Always feel safe brining the family here. If your in the area this is the Publix for you. Free fast WiFi available.

This store i only go to for convenience. They are always out of something and there high employee turn around. Which makes it hard to give good customer service. I've seen some of the longer-term employees move to the newer store on w Flagler and 22nd. 22nd is a much better run store w more positive people and consumer friendly environment. Some day i would give the store on 7th st a 5 but mostly a2 out of 10.

Yes, I like Publix. This one is located in an almost rough corner, next to Miami Downtown, the to-go-place for a nice evening. But why (with poor people on the parking lot, begging for change) does a small sandwich or a plain salad cost more than $5? Next door a run-down McDonald’s and the only healthy food cost more than people can afford? Again, I like Publix, but look how your customers are doing. Please!

They wouldn't take a money order from my debit card with Dave Banking. They only use "widely known banks" despite that Dave Banking is FDIC-Insured. REALLY? Update: I went in person two days later, spoke to the manager who then spoke to another manager and they all introduced themselves and apologized. They said they would talk to the representative and take care of the problem!

It’s a great customer experience to visit this Publix and I want to give a special recognition to Mrs Loreley, I’ve been buying at this store for about a year now and interacting with this lady could change your day, besides her always positive and kind attitude, her customer service is beyond the line, you truly feel she cares so much about every customer. Thank you!

Cashier forgot to say good afternoon, she prefered to speak Spanish with the customer before me for a long time, about healthy stuff than moving to the next one and speaking first in English not every one suppose to speak Spanish, but I thought that it was something that the staff learn when they work with american customers.apparently not.

I loved Publix the moment I stepped my foot in. Coming from NYC it's a heaven for grocery shopping. Customer service is outstanding, friendly and very helpful. Great selection of veggies, fruits, wine, seafood. I'm here almost every day :) Fruit tarts are better than the Whole Foods ones! Price wise sushi is pretty good too.

My favorite place to shop,BUT if u are looking for lower prices ,then go somewhere else, one thing its the best here and is tje attention at customer service,registers, meat dpt, bakery that is something that u wont find in another supermarket, ( and tthe bread is bake everyday) they also have plenty of parking space.

This Publix always has friendly, helpful and all around outstanding customer service throughout all departments!!! There is a very warm and welcoming cashier, Rebecca that always has such positive and encouraging words for her customers and is much appreciated in such hard times as these we're all going through!!!

Deli needs to be checking publix brand roast beef. I bought a pound and it's really spoiled. Brown and stinks. Roast beef suppose be red and smell like roast beef. Disgusting and unacceptable. Location is 311 s w 7 street in Miami Florida. I paid $14.06 I will be returning it. I go Winn Dixie much better deli.

I've been a Publix shopper for many years. But the Publix at this location is very understaffed. Especially when it comes to the pharmacy, they have one person working they're filling out and taking orders the whole day. Billion dollars you guys make can you hire another person to assist her. Thank you....

It's nice to have Publix around the house for basic groceries but the other day I went to look for fresh egg noodles and they didn't carry it in their store oh well I guess I can't find everything in every Publix. the one I really like is the one on Collins Ave and 68th street Miami Beach. my fave. sorry

The store is ok but the attitude of the security guard was horrible like don't they train them Atwell to deal with the public I mean they're working in a place where there's alot of people I went today in the morning and I will not go anywhere to spend my money where there's employees as rude as that

Publix, where shopping is a pleasure. I still haven’t ran into a publix where customer service is faulty. Everyone is always so nice, they greet you, they treat you with respect and professionalism. It really is a pleasure to shop at publix. Everything is always so organized and especially fresh.

Im live back to this publix but from 4 o 5 Years is stop bring a lot merchandise and said is been descontinue but when I call the company of this products they said is not true and sometimes you go to others publix they have the merchandise. I have 30 yrs. visit this store I don't know was go on.

The staff is so friendly. I always leave with a smile. To name a few that have given me a good experience... Roy, Jacqueline, Memose, and Tim. I wish I could remember everyone else's names. The register ladies are always so nice. That's my go to grocery store because the staff is just so great.

Deli manager disrespected more than 4 people in line to get a sub by letting one her friends cut the line to get a sub right away. Manager didn't even apologize or anything, she assumed nobody was going to notice her actions. Publix should retrain her when it comes to treating everyone equal.

8:30 pm need to use the restroom real quick while do my groceries but the lady cleaning it refuse to let me use it after i told her nicely that I'll wait. Bad attitude, no respect whatsoever, its not my fault she has to clean the bathroom for her to be mad at everyone. Monday dec 7 at 830 pm.

Store is great customer service is 1rst class. Management is top notch. Ms. Jacqueline is the best, i shop at this location all the time and she is always pleasant and helpful. I pass other locations just to come here because of the customer service and how fast I get in and out the store.

As soon as i walked in i was addressed by the manager asked me if i needed anything to ask. So i did he help me in the bakery. I was a bit disappointed not to much cakes to choose from but just that manager and associate helping me pick a cake gives them 5 stars. I would shop there again

Someone threw a lit cigarette in the dead grass right next to where my car is parked. I have a feeling it was a homeless person trying to catch my car on fire the employee was rude I will never go to this publix ever again. Invaded by trashy employees, SECUrity guard was very rude also.

-1 for not having my sandwiches where and can grab them and go. -1 another because the clerk told me why they do that instead of telling how to make sure that they don't do that anymore. -1 for omitting the bacon. 1 discretionary stars saved for not rudely asking for a donation.

Today I found my favorite cookies not on the cookie aisle with the rest of the cookies but on the bread aisle where I wasn't expecting to see them. I asked an employee why and he said that he didn't know why they were out of place? And he said that they only do as they're told.

Really nice Publix. Great selection, really friendly staff. Clean. Efficient pharmacy providing flu, covid 19 vaccines, children's doses and others. Coming from France it is really impressive the scale of product with well stocked shelves with few supply chain shortages.

I used to love this Publix, NOT ANYMORE!!! They need to hire new people. No cashiers @8pm. No bags to pack vegetables neither at the registers. Very upset; the manager was very rude and unprofessional. I won’t come back for a while to see if changes. Sadly disappointed.

What you guys were known for was customer service then you broke down and added those self check outs. Which is fine but now you got one actual register open and a line a mile long. You want self check out fine bud how bout also maintain some level of customer service

I rarely shop at this location but today I did and it was not good. No hand sanitizer at the entrance and no cart wipes, that should be a basic in today's era. In addition, it was hard to find employee assistance and many of them were on their cell phones.

Love how close I am to this store. The very nice cashier older lady since I am new to Florida gave me tips to sign up, save money on the Bogo deals. I also love the protected parking garage. Good prices overall and the deli sandwiches are delicious too.

They have nice bathrooms and they have an underground parking structure that's awesome in case you're caught in the rain on your motorcycle LOL the store also has everything you need to make a perfect meal or grab a quick bite I really like Publix

Unreliable, I have ordered from this Deli 3 days in a row and twice my order was made incorrectly even though I had special instructions. The 3rd order was not even ready nor were they making it even though I stood there for 10 minutes waiting...

The staff are extremely nice it’s unbelievable I shop here because I know the service will be exceptional .My only issue is the cleanliness of the outside. In the night they are rodents in the parking lot which makes it scary and uncomfortable

It's a small Publix compared to others, but it's has all you might need, well mostly anyways. Parking can be tough if you don't know there's more parking in the back, so keep that in mind. All the employees I've interacted have been very nice.

I love publix cakes & alway have go to this store because its closer to my house. While ,i was there today ordering a bday cake i seen a lady preparing a cake with her bare hands no gloves at all !!!! So i kindy asked the older man that was

Always great, always friendly, and the staff + managers are always helpful. Very clean, fruits and vegetables are always fresh! I recommend you shop here! The meats are always fresh, don't forget to see the butcher in the back. He is great!

Went here for years when I worked in downtown and lived on Calle Ocho. A word of caution, this place is tiiiiny, much smaller than any other Publix i've been to. It's more cramped than the 27th Ave/Coral Way Publix even. Word to the wise.

Staff was really helpful, the subs we got were super delicious, but the workers need a better, more spacious station to do this job. They were cramped and all of their ingredients were piled on top of each other instead of spread out.

It's okay. Cleaner than some Publix stores in Miami but not a pillar of cleanliness. The deli is dirty and I got sick once eating their prepared food. The produce is not that good, and the bananas are hardly ever ripe.

Love this Publix, but would love it even more if they add self checkout lines. Its hidden locations and wide aisles is the thing that makes it special in comparison with the 2 other Publix in the Brickell area.

3 Publix in this area and this by far is the worse. They only have one person in the evening doing online orders and helping customers. They run out of everything. And no one acknowledges you to offer help.

Asked 2 employees where the raisins were at and both times we were sent to the wrong aisle. We found them, but only because it was 2 of us looking and taking our time as we walked down almost every aisle.

Staff not respecting social distancing. Impossible to exit bathroom without soiling hands because of lack of paper towels, hand blow driers only and one must pull the door open from the inside to exit.

Definitely didn’t come here for sweets but I have never seen these before, so I snapped pics . Went inside got what I needed and out! Cashier was very nice and no long lines for me . …

Deli/Food department full of very unhappy female employees. Common courtesy and empathy is alien to them. Only a couple of them have manners but the others behave like correctional inmates.

The workers at this location are very nice, friendly, and don't hesitate to help you when you need their assistance. So, I will say that mu experience at this location it's always awesome.

The deli workers always have such a disgusting attitude..... Can't ask them nothing without them sucking their teeth or rolling their eyes.... Really hate this department at this location

I had the best customer service experience with Marie in the Deli department. She went above and beyond my expectations my family was so happy we all had a great dinner thanks to her. :)

This an amazing supermarket with everything you need,they are kind and super attentive, clean,and they have the best ham only sold at your Publix location(boarshead)highly recommended

Awesome...great deli selection... Especially just get there on time and ask what you want... They'll make if for you.,.and not that pricey... Enjoy.... Ps play lotto too... …

The place had a weird smell. The customer service can do better(I know because I used to work for Publix). I did enjoy interacting with bakery service. The service was perfect.

Its so nice to have a Publix nearby. Its very convenient as all my needs are in this location. The store is very clean and neat and the employees are super friendly and nice.

If you like friendly employees or good customer service this is not the Publix for you. The employees in deli never seem eager to help, always disorganized and disinterested.

I shop there often and only there I also get my prescriptions at the pharmacy my opinion is a simple one the store is clean the employees areaare always helpful and pleasant

Good place, went to my former Customer Service Manager Rosie Hernandez, now as an Asst Store Manager and Cesar Ramirez who still works at the same place as the Meat Manager

We love Roxana from aisle 5 so much! She came to us in a time of need and provided only kindness. Meanwhile everyone else only gave us devastating news. She is our savior

I observed a guy looking for food in the trashcan. An employee from publix approached the guy and offered him a free meal. This is the kind of stuff the world needs.

This Publix is always busy but it a nice Publix it has a Starbucks and people is always nice there. And it has a parking lot on the top of the roof of the building

What a great place to shop. When you ask a question, they will go out of their way to show you. They employ the less employable, which is very socially conscious.

Super clean and organize, the staff is helpful, it's wheel chair accessable, sometimes the cashier's are slow and there's the occasional hobo in the parking lot.

Very small. I am from the west coast and couldn’t find a lot of snacks I usually like. Terribly small Asian section for food. Customer service was good though.

Employees kinda rude! I hate when you go to a store and they act like they are doing you a favor. They might not realize this but, we can shop at other places!

I'd like to give thanks to this store for honoring my medical exemption not forcing me to wear a mask. Thank you for your consideration. God bless you

Love the lower level covered parking. Always available spots. Easy elevator ride up to the store. Large selection of items and fast checkout process

Always well stocked with all products, but I have problems using cards to pay which may cost me more on the payout. Very good IPA beer selection .

Great customer service. Everyone is very nice, helpful, and respectful. Would definitely recommend this publix if you're in the Miami area.

Down the street from my office ; the chicken tender wrap is my go to for take out lunch! Their fresh sushi is also a solid choice for me.

Amazing customer service, our cashier Nancy was very attentive and informative, thank you for always make things better for your guests.

Fine place, front easy parking is always crowded back. behind parkibg structure is available but doesn't seem many people try to use it

Located right by Brickell. Great selection of products in a smaller setting. Clean, staff friendly. Outside parking is pretty crowded.

My place to go for my goodies on the weekend, love their fresh cookies and Boars roast beef, multigrain hero bread, also freshly made

Fresh food, you can order delicious subs on the app or inside the supermarket. Beautiful flowers, fresh salads. Everything you need

Lady inside made one hella killer sub!!!! She's the best in Dade. Forgot her name but she blonde and tigole bittys, ya feel me!!/

I only gave it four stars because it was so cold it was unpleasant for me to shop I had to go back out to my car and get my coat

I got one of the best costumer service today thanks to the cashier Yvonne what a sweet lady. She was very nice and attentive.

Clean and organized store. Easy to find what you’re looking for…plus the chicken tenders from the deli are delicious! …

Larger, thus more products and better choice than any other Miami city centre Publix. Convenient outdoor or garage parking.

The staff is so friendly, knowledgeable and eager to help with any questions. The store itself is just "Publix- perfect! "

This publix while it has no self service all the cashier's are pleasant to deal with and make sure to assist you promptly

I love the fried chicken and bakery. Prices are a bit higher than the rest, but you can find great bargains as well.

Great Sushi..lovely service..was on holiday and I was able to get really nice fresh papaya and lunch.Miss you Miami.

It's always very clean and everything meticulously done. Keep up the good work!! …

Extremely rude manager: Rosie I would not shop here again, knowing that she is benefiting off what i spend here.

I'm really sorry!!! But, no one but, no one is friendly. I hate going there but, sometimes I have no choice...

Yummy fresh sandwiches at the Deli. I come to publix every time I visit the south. Great to take to the beach.

The store is always clean. Check out is always quick. Ordered a cake recently and it was delish. …

The only negative thing about this Publix is that their customer service desk is always understaffed.

Is everything expensive here or am I just poor? Plus the milk was awful both times I shipped here.

Can take blood pressure at this location with higi also it's like every other Publix in Miami.

Just make sure you head to the parking garage. Parking out front is full during busy times.

good attention cashiers are kind but only thing dont like you can' t tip cashiers not fear

Great Publix location !! You can find very good deals as well. Deli section is amazing !!

This location is always super clean, well served, and customer service is outstanding