Please , especially if you are a widow or a lady do not buy anything from this company . I spoke to Nick on the telephone who was so pleasant and charming during the sales process . As soon as there was an issue with the TV on arrival he was very rude and put the telephone down on me before I had chance to discuss . The owner of the store , Dave snapped at me whilst setting the TV up when it was not as described to me by his colleague Nick during the sale process correctly and this issue that arose was not my fault but Nick's poor telephone sales . I had suggested a solution to the problem we were having and Dave relayed to me his primary concern being cost and profit to him , certainly not finding the right TV for the customer and excellent customer service . Historically I would have kept the very expensive TV for fear of upsetting the man but this time I correctly rejected it . This is when Nick turned from charming to nasty . My late husband has just died looking after Covid patients as an NHS surgeon . I have also just lost my father . If this is is how they treat me as a vulnerable customer , imagine how they would treat you They are frighteningly and savagely only concerned about making a profit even from a Covid widow . I am still crying , triggered by Dave's tone and Nick's behaviour . Both men showed no emotion or basic human decency , even during this time when we are all supposed to be showing kindness to one another . The worst experience of customer service I have ever had in my life and most importantly caused me huge distress at this time of grief for me .

Went into this shop on Saturday with a view to purchasing a camera that I had researched heavily and was 95% certain I wanted to buy, but wanted to hold the camera in my hands first to check how it felt. The display models had large plastic poles attached so it was impossible to get a true feel of how the camera would handle. An assistant came over and asked if they could help but when I asked if I could hold one without the plastic pole attached they said they can't do that. I then asked if they have actual stock in the store for sale (which they did) and if I could hold one of those. Again the reply was no and that there was nothing they could do. All the time this conversation took place, the assistant didn't even look me in the eye, they just stared straight ahead at the wall. In the end I left the shop and went somewhere more helpful and I will now buy the one thousand pound camera there instead. Response to owner reply..... I appreciate that you have to secure your cameras etc. but if the assistant had been prepared to enter a real conversation with me I would have come up with suggestions such as handing over my wallet, phone, car keys, house keys etc and/or asked to handle an unboxed camera in a side room etc. But as it was, the assistant wasn't interested in finding a solution. They couldn't even be bothered to face me, he just kept staring at the wall.

I live in Liverpool and have been trying for over 2 hours to get help from Sony re a fault with a Playstation. It is impossible to get to speak to another person on any of the numbers available on the internet. I decided to try phoning a Sony Store and picked the Leeds Sony Centre. I spoke to a brilliant young man called Lewis who was very professional and helpful and was able to give me the number I needed. I am a valued customer to customer service - this is clearly not the case, and the customer care title is a misnomer. Why Sony need to make contacting them so difficult is beyond me. Lewis is an asset and gets 10/10 from me - thank you Lewis.

The Ultimate Customer Experience! As Concisely as possible, the service from Anthony has been exceptional. I purchased the XR65A90J and after a couple months thought i should have gone bigger. I thought id "just ask" to upgrade expecting a rejection but to my surprise i was privileged enough to keep the model i had until the release of the model i required. Which was 3 months. Not only that, but Dave drove 3 hrs one way to assist in assembling and lifting the mammoth XRZ9J onto my stand at no extra charge! Many thanks Guys and keep doing what your doing.

Great service from Leeds Sony Centre, i ordered the wrong tv on Friday night and ordered a second one which had the right connections for what i wanted, when i called Leeds Sony Centre on Saturday morning Anthony said he would get on to the distribution centre Monday morning to try to stop delivery of the first tv and would let me know on Monday. Anthony was true to his word he called me mid Monday morning to say that he had cancelled delivery of the first tv and was processing a refund, fantastic service i can highly recommend Leeds Sony centre.

Great service once again - Purchased 3 TV's from the Leeds store back in 2015 for our new house - Just purchased another today over the phone. Dealt with Dave and also spoke to Anthony - Always sound advice and professional Service. The multinationals are doing ok, or better than the smaller stores during these times... If you want great personal service and excellent advice, please support these guys, they really do appreciate every bit of business..... They really are great and once we are through Covid, we need these stores in our towns.

We visited this store to purchase a new OLED TV. We were blown away by the amazing service from first walking in to the store right through to delivery of our TV. Nick was our initial contact and remained in touch throughout the process and was amazing both in terms of his knowledge about the product and in his customer service skills. The person who brought and fitted the TV was equally fantastic. I'm not the most easily pleased person so when I say these guys were excellent, then believe me they were and I will be shopping here again.

Fantastic service all along the line. Great range of Sony TVs to compare and help make the right choice. I could only find this Leeds Sony Centre that offered the full range of new TVs up and running within an hour's drive of where I live. Staff were knowledgeable and provided sound advice. I couldn't find a better price online, delivery was free and within two days. They even helped to unpack and advise on set up. The Sony 4KHDR TV is brilliant and well worth the money for picture quality and what it does.

Went in to store today to purchase a new tv. The assistant could not be bothered to speak to me or put in any effort to sell me a tv. I asked to see some hdr content on the tv he put on a you tube video to fob me off. No help was offered his reply’s was one word answers. This man should not be working at a Sony centre no customer service skills what so ever. Do not approach for any help. Middle Aged man with beard!! Wasted my journey in to town and a waste of Parking fee. Was excited to buy a new tv.

Came in looking for a better set of headphones as mine keep breaking. Connor who was the salesman, really helped me out and directed me towards wireless earbuds.What a life changer! I absolutely love them. Nick and Dave also were very friendly and were happy to answer any questions I had while Connor was in the back sorting my product. I will definitely be coming back to get some more tech products as the store is amazing and the staff are super friendly. 10/10.

My Sony centre closed at Newcastle like rang nearest now leeds spoke to guy called eros he beat other prices and l bought kd 65 01sonys best tv with wow sound too and there delivering to me and the guy went out of his way to help me I have 2 other sony tvs there the best quality means something with Sony and backup is 100% with free 5 year guarantee I also got £500 cashback I RECOMMEND THIS SONY CENTRE IF YOU WANT SONY THE BEST AT THE BEST PRICE ANYWHERE

I own a Playstation 2,3,4, an Xperia Z mobile phone, 3 Sony Bravia Televisions over the years and have been truly blown away with the picture quality, good build quality and strongly made design. Upon making a decision to upgrade, I found the staff very knowledgeable and provided me with sound advice based upon my initial requirements. Also have a Sony Soundstage which I recently bought which I have been really impressed with in terms of audio quality.

Fantastic store offering huge choice on Sony items. At the moment it's black Friday month with huge savings. Grab an awesome deal now before they are all gone. Very knowledgeable staff , not pushy sales people like other stores. Will explain things in language that you will understand. Felt at ease buying my hubby a presents(boys toys) they have something for the whole family Enjoy your experience like I did x

Really poor customer service. I went in to check out headphones and listened to a few pairs and the whole time the two staff were just chatting to their friends who were also in the store. They waited until I was heading for the door before asking if I needed help. I went next door to superfi and got much better service and a much better product!

A real waste of time. I drove into the city to use the sony store to get accessories for a xz phone , They had absolutely nothing . Just a direction to buy from the sony company directly. Whats the point in calling yourself a sony centre if you dont stock products or have the ability to order them in. This just lost you a £180.00 sale

I found a ps4 pro but I buy it because it look awesome and I saw a broken ps3 I look sad but the staff were friendly but when I got home I play on a ps4 pro the graphics were awesome I wish I live in there so I can play game ever day I wanted awesome guy Sony Sony Sony Sony your are awesome guy sony the best sony

A big thank you to Leeds Sony Centre for helping with our pre-orders. The staff is very patient and have a problem-solving mind. As we pre-ordered a new camera and willing to use it before Christmas for some very important shootings, they helped us out to get our order on time, this is really helpful.

Lewis has been outstanding. So helpful , knowledgeable, professional. His support has been incredible. So much time to assist and help . It has been a tremendous experience. I don’t think I have ever experienced, such great customer care . Well done and many thanks Lewis

My wife and I visited the Sony shop in Leeds to buy a new 65 inch tv where all the models were on display. We could then compare the picture, sound quality and other facilities between the different televisions. It’s also a real bonus to be

Very helpful Staf- quick and free delivery. When my first tv had a minor damage it was quickly replaced and installed without any cost. Also the only place where I could find my tv of choice on display in the entire Leeds/Bradford area.

Tyler and his manager at the shop were really helpful in helping me sort out getting hold of a set of headphones that are very difficult to find. They posted these and they have arrived in good time for a birthday present. Thank you!

Quite pointless place. I have been 3 times to ask for a help with Sony products and they always said to contact Sony centre helpline. They never been able to help or advice me anything. Seriously? Am I in Sony centre? …

Outstanding service, very knowledgeable and they went well out of their way to accommodate my requests. Products have been brilliant and their home installation service was quick, tidy and expertly done. Would highly recommend.

Not meaning to be funny but you’re a Sony shop and you don’t deal with PlayStations. What’s that about. Ok so the guy in shop wrote me down a helpline and it’s one digit too long, are you taking the p*** or what. Unhelpful.

Sony products are known worldwide for their quality and reliability combined that with a great service from staff in Leeds Sony Centre you will buy your next product with peace of mind. Your assistance was much appreciated

Recently I bought a sony ps lx310bt, a record player! I’m so happy with my purchase, working well and sound amazing! The staff are so nice and friendly, professional and they gave me great recommendations! Even

Just called to enquire about some advice r.e. a broken PS3... While my issue remains unsolved, the man I spoke to on he phone was very polite, and gave me details on how to resolve the problem. Thank you!!

Friendly, helpful, knowledgeable and prices are very competitive. I bought my 49" 4K TV today and got £250 in vouchers which I used towards the 4K Blu Ray Player so it only cost me £50. Amazing!

Went to buy hifi couldn't purchase because parts was missing on 2 item which I was interested to buy very disappointed with the experience will not be going again completely rubbish

I have been going to this shop now 4 year's now and all m6 goods are still perfect working order hope 2 get a greater savings on my next thing I want hope so ???

Eros[?] The store clerk was very helpful; he was very helpful with the demonstration of a camera and sorted my long term problem with a Sony speaker.

Just had our new TV delivered by the kind and very knowledgeable gentlemen here. Absolutely amazing TV at an fantastic price. Highly recommended!

Fantastic service, I couldn't find a better price online, free delivery, with the added bonus of being able to chat to them if and when needed...

Made online order, didn’t get on with the product unfortunately, although store dealt with it well and allowed a prompt return for full refund.

Excellent response / customer service after an issue with a camera delivery. Dave is very helpful. Would definitely recommend buying from here.

Found this to be a great service, with the staff going out of there way to help! Highly recommend and I’m not someone to often leave reviews.

The best customer service I have ever received. Really nice people and great products, if you're after Sony in Yorkshire look no further.

Great store for everything, I bought a small radio here and other accessories too before, sadly it's closed down now.

Wonderful experience at the Sony Centre! Had the pleasure of being helped by Connor who is a credit to the company!

Great offers and great service from knowledgeable staff. No reason to shop anywhere else for any Sony product.

Friendly knowledgeable staff. No pushy sales patter. They listened to what I wanted and provided great advice.

Always has been outstanding service from here,even when l've returned an item through a change of mind.

I luv this store and the staff. I have bought my TVs here for years. Best store best staff. …

Really friendly staff, the store for some reason feels a bit dark and empty though.

Connor is a top gent. Really helped me out when I needed sorted on short notice.

A great store. Staff are extremely knowledgable on the gear and very friendly.

Everything Sony i go there sometimes to check out new stuff Sony releases.

Just not very knowledgeable, prefers to refer to closed Sony head Office

Any company that treats George Hots like that should be boycotted

Fantastic service Goods posted out to us arrived the next day!

Very good team in this shop. Fast deliver and great service

Nice staff and very good service. Recommended …

The must visit place for all things Sony... Love it !

Bought new TV here. Great staff and great price

Best advice on televisions in Yorkshire

EROS WAS REALLY HELPFUL - THANKS TEAM!

Thanks Lewis, great customer service.

It's full of Sony, can't say more.

Great staff and friendly service

Helpful and knowledgeable staff

Super helpful staff in here!

I just love Sony …

Always find staff here

Nice shop good staff

Pure Sony goodness

Nice people …

Good but expensive

It is close down.

Very good staff

…

closed!!!

Very nice

Excellent

Mediocre

Nirvana