Just wanted to give a massive shout out to Pravina who provided some amazing customer service! My parents needed to furnish their whole place so she was very helpful in helping furnish pretty much the whole place by providing some great recommendations. Her product knowledge is amazing!

Rude staff. Wouldn't make the effort to actually check out the back for a product advertised on the floor which they said they didn't have stock for weeks and was discontinued. Would not make the effort to check where stock was available and only wanted to upsell.

Terrible service. I game my coffee machine to be fixed under warranty. Came back saying there’s nothing wrong with it. It stopped working within weeks, so I took it back. Took videos of the issue. Tried explaining to the lady at the counter

I bought a new fridge for my first appartment, upon purchasing I asked the salesperson if I would have to pay extra to get it delivered up the stairs (my kitchen is on the second floor) and they said "no it's fine". The delivery driver came

I purchased a fridge and washing machine here, at the time, prior to the purchase I confirmed with the sales rep that both of these products were in stock as I wanted both to be delivered the week I moved into my new home. The rep confirmed

I walked into the good guys to buy are washer tv and dryer last weekend. All was well until I was continually pestered to swap my plan to telstra by these three people shmeegal abbishek and Nikil. Even though I told them multiple times that

Not entirely sure what's going on and why the process is being complicated. I wanted to transfer my phone to Telstra through them to get the $500 gift card on Sunday. They did a credit check for it to be accepted but only letting get a $200

I had to place an order online and while the product was showing in the store, it didn't allow me to chose pickup. I called up Essendon store at 5:48pm, spoke to someone who gathered product details and said he will pass it to the relevant

Called in to buy transistor radio lady staff member asked if my phone was with Telstra she called store manager Abby who obligingly made all necessary adjustments on line to obtain $10 month off each phone on our plan then discounted radio

I ordered a tcl 85’ tv. it's been 1 month and still hasn't arrived. the salesperson said it would come in 2-3 weeks. I asked the store when the tv would arrive. they don't answer. they don't give a delivery date. I send an e-mail, there is

Incompetent staff. Bought a $600 vacuum cleaner for click and collect online. Collected a dusty, damaged display stock without being informed that i would be given display stock. Have to wait 5 days to get my money back. “Staff” completely

I have good experiences with OTHER good guys branches but NOT this one. I ordered a Dyson Vacuum on Black Friday weekend and got a message ready to collect the next day. I went there Monday to collect, there branch does not has a collect

I had the pleasure of receiving excellent customer service from Darnell at The Good Guys. Their demeanor was extremely professional and their readiness to assist, coupled with superb communication skills made the experience particularly

I recently had the pleasure of receiving exceptional service from Vas at the Essendon Good Guys store. Vas goes above and beyond, dedicating time to address all questions and concerns, ensuring confidence in the product. His unwavering

I wish if I could give you negative stars but there is no option unfortunately. Been a loyal customer for 10 years and had the worst customer experience of my life with "The Good Guys- Essendon". Sold me a product on Black Friday sales

I have been going to the good guy's for year's, now l won't set foot in there ever again . My washing machine has broken down ( which it only lasted 7 year this time ) l gone back to the good guy's to get another one , sales person was

I bought a coffee machine and sent it to service mentioning two different issues. After waiting for three weeks, I recive it with only one issue fixed. I sent it back and asked them about the time frame required to get it fixed. They

In store staff were great. When it came to the delivery I was less than impressed as an item was missing from my order and couldn’t be redelivered until the next day Ended up having to go pick up from their DC. …

I bought 2 of the Bosch dryer here. Good experiences. The cashiers were friendly and patient when we got some issues with the payment. 2 weeks before, we went in to check out a Dyson vacuum and got help from Pardeep

Rhys and Jennifer were amazing. I had lots and lots of questions and they were incredibly knowledgeable and extremely patient and professional. Huge range here at GG Essendon and really great prices. Well done GG.

Really good guys are at service with a happy smiles. Liked this facility regarding services and competitive prices. I brought Dell laptop here. Remember them for electronics, I recommend them. Thank you

Poor customer service in communication to when goods are ready the salesperson has no knowledge I called the store 3 times phone rung out no one answers the phone and cuts you Just hopeless

It was a smooth transaction. The Sales rep Renu was great at letting you know about the products and also offered extended warranty on top of company warrenty for a piece of mind.

Excellent homewares store for your electronic consumer goods. I purchased a Pendo notebook from this store and found it extremely reasonably priced and of good quality.

There are Good and pretty options, but I didn't receive attention from the sellers, I wanted to buy 2 mixers for my restaurant. I am very disappointed.

Went to the store yesterday arvo at approx 2:30pm. I browsed the printer section and kept an eye out for any staff with no luck. I

Tom was an absolute customer service gun and couldn’t have been better to deal with. I’ll be back just for his service.

Huge Electronics store located in Essendon DFO. Good deals and great products. Helpful staff and parking available.

Poor. Really poor. I purchased a coffee machine from Good Guys alongside with shopping worth more than AUD 10,000

Customer service surprised me. They were in no mood to help although not entirely busy…