We have had 2 appointments. The first appointment date was lost? The second appointment was cancelled on the morning of the appointment date after waiting several months. Requested to rebook online and there are no bookings available. Very disappointed. While the owner is responsive, very poor customer service.

Karen has been fantastic to our dogs the past few years. Takes her time to build trust and confidence with each of them. My sheltie has some dental issues, and Karen provided some great education for us to keep up with it at home. Our vet agrees that his teeth are much healthier than they had been in the past.

Karen is the best - a true Dog Whisperer! I found Karen when she first came to Ottawa and had a shop on Merivale, right around the corner from me - she moved to Main Street and I now drive 30 minutes - because of the excellent grooming and teeth cleaning service she provides!!

Karen is an extremely knowledgable and caring Vet Tech Who also does grooming and cares for my large breed dog’s teeth. I came to her from another dog mom and I’ve never looked back. My dog always comes back to me relaxed and content from her experience …

I took my new rescue Lenny to Karen as the vet had said he had some tartar buildup etc. I was nervous leaving him as he’d never been left elsewhere since we’d had him, but I shouldn’t have been! Karen was professional and very knowledgeable

Thank you Hounds of Merivale for all you do. Karen Jones and her team are extremely customer-focused and always have quickly identified the correct solution to all of my dog's needs through my many appointments and visits. Through the years

The hounds came highly recommended by a fellow dog mom when I was searching around for teeth cleaning for my 9year morkie. I was looking for someone who would do the cleaning without anesticia for many reasons. Let me tell ya! She exceeded

This is an outstanding groomer - from a technical standpoint. But customer service is likely the worst I have experienced from an Ottawa small business in 12 years living here. The grooming appointment did not go well for our Scotty puppy,

Karen provides a service that most dog owners dislike. The teeth cleaning was incredible. She sent photos during and after the procedure. My dog wasn't anxious or "that" upset with me when I picked him up!! That in and of itself is a small

Karen was FANTASTIC. I was quite nervous about how my poodle/terrier would have reacted to this procedure, and I expressed that to Karen and she was honest in letting me know that 1. If it didn’t go well there would be no charge 2. She has

An amazing experience! It was so quick and calming for my dog. She is a very high anxiety and old(10yrs) dog, and doesn’t do well with anesthesia or anything stressful(which is basically anything for her) so I was always stressed about the

Such an amazing Lady and very caring for my dog. I would not trust anyone else but her. My dog did really good and was so relaxed when he came home. His bad breath was gone, and all the junk in his mouth from the food, because even though

I was very happy with my and my dog's experience. I have a very anxious senior cocker spaniel and he came home happy and content with clean teefies! This is clearly Karen's passion. If you're on the fence like I was for a few months, just

Beyond satisfied with Karen's amazing work on my little dachshund! I was worried that his teeth were beyond help but Karen managed to get them looking super clean and healthy and his breath is finally pleasant. Very efficient appointment

Karen was absolutely amazing! Roxy (schnauzer + beard = bad teeth) went in with teeth that were in terrible condition and horrible breath and came out a brand new dog! Karen’s holistic approach worked wonders as Roxy is super anxious. No

I booked an appointment 2 months in advance. 3 days before the appointment, they sent me an email and text message saying they are cancelling my appointment. I sent a text message and email asking what happened and why my appointment was

My Milo went in to see Karen with plaque buildup on his teeth, and left with pearly white teeth! He was so excited to go inside, and came out so calm and relaxed! Karen is so kind, friendly, and knowledgable as well. She was also able to

My dog is 12 years old and has had bad teeth since I rescued him 10 years ago. He is weary of strangers, is very anxious, and has a bad heart. I was quoted $5k to have his teeth cleaned by a veterinarian. Needless to say, I had very low

Karen was recommended to us because of her canine behaviorist background. After meeting with her, my reactive dog has changed drastically. I felt like I wanted to give up because everything I was told and tried before never worked with

brought my dog, he came out with pearly whites. This woman is "the dog whisperer"...my husband is a dentist and was impressed by the before and after photos. You won't be disappointed. Massage? no drugs? clean teeth? you can't go wrong.

The vet had told us that our dog needed to have her teeth cleaned but with her age we were terrified to have her put under anesthesia. When your only options are that or her teeth getting worse (already severe) it’s an awful feeling. A

Karen is an absolute professional and did a fantastic job grooming our 6 month old puppy for the first time. She even sent us pictures of the process through text. We chatted with her after and she gave lots of great advice as well.

Both our dogs needed teeth cleaning , we found Karen from the Hounds. Very welcoming and professional , we are delighted with the results. We understand the value of clean teeth and gums for our pets and Karen makes it

Wow. Service was great easy booking. Honestly was a bit skeptical at first but our dogs teeth were so bad I gave it a try. I wish I had before and after pictures. No more dog breath and teeth are sparkly. Thanks Karen

I’m so happy to have been referred to Karen. I was skeptical at first but my yorkie was full of smiles. I am very appreciative of an option without general anesthetic. I e will be booking our Great Dane as well.

How can you not love Karen? She is so patient, lovely, dogs love her and teeth come out white and sparkling after your pup's apppointment. Karen, just take my money. Galaxy is never stressed when he sees you.

I cannot express enough how satisfied we are with Ellie’s teeth cleaning. Karen did an amazing job! Would certainly recommend her services to any pet parents looking to improve their dog’s oral hygiene.

You and your dog are in good hands with "The Hounds". Karen is reassuring, professional and attentive. Do yourself and your dog a favour and check out what she has to offer. I'm so glad that I did!

Karen does an amazing job with Finn! She is a dog whisperer because he can be grumpy and touchy about his teeth. His teeth are sparkly clean after and no longer has horrid breathe. Thanks Karen!

Karen did a great job descaling my older dog's teeth. Usually, my dog won’t even put up with having her teeth brushed, but Karen was able to remove all her built-up plaque and calculus.

I was nervous leaving my (fur) baby all by herself but when I picked her up she was great! Smooth, efficient and on time. I’m a dentist and I was impressed. Will definitely be back!

I couldn't be happier! Karen is THE person for this job. Her knowledge and experience along with her undeniable love for dogs makes it very easy to trust that your dog is in good

Simple, friendly and timely services. My miniature poodle wasn’t traumatized following the cleaning and the location, which has parking, is well situated for Gatineau residents.

Fantastic service with our 6 y.o. whippet Cooper. Karen managed to give him sparkling white teeth & a splendid pawdicure despite Cooper being his nervous self. Would recommend!

A family member recommended that I take my Aussie to see The Hounds and I am so grateful that she did. I can't thank Karen for the amazing job she did on our dogs teeth.

My Sheltie's teeth look amazing. Karen was considerate and gentle. Also, i appreciated the one on one service, only Karen and my dog. We'll definitely go back.

Job well done, very good service, trustworthy person, very nice approach with my dog. Quality price 100% I recommend 100%

I've used Karen for years. She is awesome with dogs and takes great care of them while they are with her.

Our anxious, loud and rambunctious pug just had his initial cleaning done with Karen!