After spending a couple of thousand dollars on multiple items including a purse and a dog collar that was about $200 a bottle of perfume and a pair of sunglasses in one stop Well on a business trip to Kansas City Service in the store was great as far as I could tell. Until I realized that the sunglasses did not Sit nicely on my face. My idea is to give the sunglasses to my mother for her birthday. I politely called up and spoke to a man and a woman asking them to provide me simply with the bag with the dimensions and length of the rectangular box for the sunglasses as their policy is one bag per item but I purchased multiple items so the not so gentleman told me that he want to launch a full investigation into my purchase and that it would take a week I just called back again. And now I talk to a young lady who is just as rude and inconsiderate and don’t understand that not only did I spend thousands of dollars in that store Flip back in New York City my husband dropped $11,000 on a dragonfly Broach.. and these people want to give me a hard time about sending me a paper bag and I simply asked “I don’t understand why you just won’t give me a paper bag it’s not made of diamonds” I wasn’t even shouting or talking to her in a demeaning way I just could not believe the level of disrespect I was getting over a simple bag! This is the kind of thing that is so petty that it is going to make a great brunch story to all my friends and every time Tiffany and Company comes back up in a conversation for the rest of my life Thank you for the Tiffany blue macaroons thank you for the little book you gave me I think it’s very sweet I enjoyed the people in your shop but apparently the people picking up the phone or absolutely ridiculous trying to make an investigation over a paper bag which cost about $.15 to make I even offered to pay for it and she said it was against their store policy so now I get to just hand my mother a Tiffany blue box with no bag . In New York City my parents and my husband have spoiled me with Tiffany dishes dog items, jewelry and charms my entire life. So absolutely disappointed that my relationship with this company is now severed all over a paper bag

My husband and I, have long been customers of Tiffany & Co., maybe around 9-10 years now. Any jewelry we buy, whether it be for anniversarys, birthdays, or holiday gifts, is from here, including my engagement and our wedding rings. Customer service is always professional when we visit this place. Staff is friendly and helpful. However, I feel like the complimentary services like ring cleaning has changed and am quite disappointed with the time it takes to simply clean your ring. I am not sure exactly how busy this place is, but we dropped by on a Sunday to see if I could clean my ring as we were in the area running errands. We were told an hour... Before, we'd visit the Tiffany & Co. in Indianapolis and ring cleaning took as short as 10-15min. I can understand if such policies have changed since the time we purchased my ring or maybe it was because they were busy?! (Not many customers in store at the time requested) but I had hoped to get my ring clean without having to wait an hour. I also believe you get what you pay for and if we are going to invest several thousands, the service should be superb. We left disappointed as we didn't have the time to stick around.

I requested a $32k engagement ring to be transferred to view before purchase. They called me, left a message saying it arrived, I thought great, I’ll check it out this weekend. I arrived that same weekend, as we had planned, only to find out they shipped the ring somewhere else and did not even bother to give me a courtesy call saying it left. Don’t waste your time here at the KC store as they clearly are not concerned about you. Lastly, I was warned moving forward I won’t be “allowed” to transfer rings to see before purchasing without a deposit - insinuating I had actually done something wrong by attempting to see a $32k ring before committing to purchase it. I frequently purchase luxury brands, Louis Vuitton, Gucci, etc and have in fact already purchased 2 rings from Tiffany’s for over $22k - I’m not a “window shopper.” I’m so furious and disappointed with how they treated me. I just can’t believe it. I’m going to really have to think about if I want to return to a different Tiffany store someday. Until then, I am most certainly purchasing elsewhere for this next ring I’m purchasing.

My husband and I had an amazing experience here on 6/3/19 with Becky C. It was our second anniversary and I have always dreamed of owning a piece of Tiffany & Co. jewelry so he surprised me by taking me. We live 3 hours away from the nearest T&C so I had no idea what to expect. I was blown away by customer service we experienced. It didn’t matter to Becky how much we were spending, she was just focused on providing a great customer experience. She offered us drinks to celebrate our anniversary so showed me whatever I wanted to see. The piece we ended up picking out was a small necklace with 2 small icon iconic Tiffany tags on it. She explained the process to clean and care for it thoroughly and packaged it up beautifully. I would rather drive the 3 hours to this T&C than go to any of my local jewelers. Thank you Becky!

If you are looking for a nice gift for your SO go ask for Kim. My husband went in the store knowing minimal about jewelry and with Kim’s help, they knocked it out of the park. My husband was off that day and went in in running errands clothing. My husband said Kim treated him no differently than if he would have walked in from work in his suit. Kim was very professional and even helped him get around swiping a card for me to find a credit card or bank transaction. It was a complete surprise. Very satisfied customers.

I decided I wanted to see what Tiffany & Company had to offer. Immediately upon entering the store a sales associate approached me and asked what I was looking for this evening. I definitely was in the market and intended on purchasing something that particular day. After I explained what I was looking the sales associate seemed uninterested and proceed to speak with another couple. She came back around and showed me a few options but her primarily focus was clearly on the other costumers.

Drew is the best here at KC Tiffany's! He is very kind, attentive and most of all, very sincere, not like any salesperson. He got a talent to make you feel really comfortable. I have been helped by Drew many times and every single time, I am there with him, I feel very comfortable to shop around and he has excellent eyes to help me to decide what looks good for me. He is also my husband's favorite person to get a help for the gifts for me.

Ok, so you know how when you walk into a high end store and the sales people look at you like "why is SHE in here? She can't afford any of this!" Well, unfortunately as an African American, I DO! But let me tell you, the Plaza location has a STELLAR EMPLOYEE and his name is Drew!!! Drew, I truly thank you for making me feel VERY welcomed and unjudged. I hope Tiffany and Co. realize what I wonderful asset they have in you!! Sincerely, Lisa

My wife needed a necklace chain repaired so we stopped in. When ahead and purchased a replacement chain and have the original sent off for repair. The staff was courteous and got us setup with what we needed. There wasn't any pressure from anyone trying to sell, like you'll experience in some places. Next time I'm in the market for a special gift I'll be visiting this Tiffany & Co. store.

I was on edge going to the location due to hearing some places in the plaza tend to follow people of color in there establishment. The moment I walked in I was greeted and Karri, helped me with my first time purchase at Tiffany&Co. I felt welcomed, I was comfortable to explain my budget and not once did I feel overwhelmed. I will definitely be returning in the future.

This is the most wonderful shop here on the Plaza. Beautiful pieces, welcoming client advisors, and sometimes, a refreshing drink is offered! While looking at some of the negative reviews, most of them do not understand the store policy, or just plain being snobby. Seriously guys, come on! In the end, Tiffany and Co. will continue to earn my buisness!

I ordered the wrong bracelet on line 3 days till Christmas I was not in good gift giving shape. We don’t have a location in town so a 2.5 hour drive it was. Very glad I did. I called they had the correct one in stock very friendly on the phone even better in person handled the return could not of ask for a better experience. Thank you guys so much.

Karri Barker help me to succeed my surprise for my sister’s birthday! Because I always go to shop with her there is no chance for me to purchase it while she’s there. Ms. Barker organized the purchase, message and the delivery. She keeps me updated until we received the package. I am very happy with the service and how helpful Ms. Barker- Thank you

Drew is the best! I went in trying to replace a bracelet that was stolen and is no longer sold at Tiffany. He worked so hard to help me recreate my bracelet. He was so understanding when I was really picky and specific. The store did not have what I picked out, but he got it sent to me so fast! I will always be asking for Drew on future visits!

Tiffany will sell you their jewelry fast but has a terrible policy on repairs with very poor unwelcoming customer service. Be aware of their repair policy on missing diamonds or stones before purchase. Your memory of celebration and happiness will cost you more down the road, with questionable jewelry quality that they won't stand behind.

Awful company and even more terrible customer service! For claiming that they offer quality products that people pay a higher priced amount for they shouldn’t break within one day of being fixed and then told that they won’t do anything about it. Been a loyal customer of Tiffany’s for years and will never shop there again.

In store service is great. Sales reps are professional and nice. However, if it turned into service orders that go to their NY service center, things changed. Your order will be slow and delayed. Covid19 is part of reasons, but why other jewelry stores can catch up and have a quick service lead time , but not Tiffany's?

My friends and I were in KC and on a whim stopped in the store. We were in shorts, ball caps and flip flops for our drive back to DSM. The staff still cheerfully greeted us and provided us with great service. Kudos to the staff for not judging us by our appearance and providing us with an excellent shopping experience!

Mr Kim Wrench helped me understand the finer points of diamond selection and consideration for an engagement ring. We picked an IF grade and could not be more happy with the service and attention he and all the staff at Tiffany’s showed us, on multiple occasions. They are first class. Sincerely, Peter F

Amazing and extremely knowledgeable staff. She was very patient while I shopped and admired. She understood I had a very small, limited budget ($150). She reccomend several pieces that fit within it and never did I feel rushed or judged. Tiffany's was the highlight of my KC trip!

Shopping at Tiffany's isn't just about buying a piece of jewelry, its also about the experience. Drew was funny, charming and so helpful to us! I highly recommend working with him for gift buying needs, he seems to truly love his job and making the customer happy. Thank you Drew!

I have an Old ring from my great grandmother made at Tiffany’s in New York, and I wanted to buy a matching set of Tiffany’s Earrings to impress my girlfriend. They had a beautiful set for a cheap price 10/10 I recommend Tiffany’s in general the Store in Kansas City is amazing!

Had a wonderful experience…I came just to replace a missing earring back for my Tiffany earrings. I was treated as though I was buying the most expensive thing in the store..Bravo Kanas City staff!!! Marina helped me & another associate!! I really appreciate the experience !!

I've always liked the quality Tiffany stands for. When we were shopping for my wedding band, other local jewellers were claiming better prices, but that wasn't the case. Tiffany was the better price and I felt better with their reputation for quality.

We purchased two $1100 diamond pendants in yellow gold for our daughters. We returned them unopened to exchange them for white gold and told “Tiffany has a strict 30 day return policy”. Which is worse than the gap or any Walmart. The boxes

The moment me and family walked in. We wear being watched when asked question the Manager completely ignored me when was spoken to as if I was irrelevant because of the my skin color She felt as if I didn’t have money to purchase anything

Went to this location Saturday afternoon and the customer service was not the best. My boyfriend and I were looking at engagement rings and it took a good 15 minutes for someone to come over and see if I wanted to try any on.

All of the employees are fabulous and personable and really make the experience memorable! They are extremely helpful and will help you find exactly what you are looking for. Highly reccomend based on their employees alone.

I shopped with Drew today. He was so helpful and attentive while helping me pick the right replacement chains for my pendant collection. What a fun and comfortable experience. Even the security officer was kind and helpful.

Asia made my shopping experience so wonderful! She was extremely friendly and provided the best customer service I’ve ever experienced. I’m very glad that she was the one to help me today in my search for the perfect gift.

I would give zero stars if possible, useless staff who are busy playing on their iPad, rather than helping a customer purchase an item, spare yourself and just shop online faster and more efficient!!!

They were amazing! Everyone was helpful and answered my 100 questions. I will be back for my wife's birthday! Thanks for the help with the Anniversary present.

Very nice helpful staff. Products are beautiful but out of my price range. One day may dress up like Audrey Hepburn, go in and get something engraved lol.

Service was absolutely fantastic! Gale made sure everything was ready for us and that we got exactly what we wanted for a great price.

Drew was amazing! He was so nice to my mom and I. He made our experience one we will never forget. We LOVED this store and Drew.

I have always received exceptional service from everyone At Tiffany’s. Whether I was sending Gifts out of state or just locally.

I love this store; they ALWAYS make you feel special. Beautiful jewelry, some priced more affordable than you might think!

Amazing store but we a truly hooked on Gale Lawton! Everyone else is so kind, and we are always greeted like family.

Love the entire experience of shopping at this luxury jewelry store. The jewelry cleaning is extrodinary.

I went in with a small budget and Gale made it work! I’m so happy with my purchase and my experience.

Excellent experience. Service and selection were great, and Michael helped me get the perfect gift!

not as expensive jewelry as i thought, but kind staff letting you try on necklaces if wanted!

They are cool people, I like them. Also the hot chocolate is apparently baller status.

Chelsea was very helpful. This store and the service always exceeds expectations.

We did some early Christmas shopping. Great service and wonderful experience

I just want to thank Drew for his impeccable customer service! Thank you!

Always helpful and patient and of course, a beautiful selection!

Fixed our necklace without charging us. Great customer service.

First time in Tiffany & Company, so many beautiful item's.

I love this place and will only get jewelry at Tiffany’s

Very helpful. First rate stones. Nice inventory.

Great customer service! Love my necklace I got.

Always friendly, pleasant, and helpful.

Covid compatibility, staff was great

Ask for Karri B. She is fantastic!

Very helpful my favorite jewelry

It's Tiffany's. Always 5 stars.

Beautiful jewelry great staff

Drew was a tremendous help

Beautiful