I would give Zales in Zona Rosa zero stars if that was possible. My fiancé and I have had nothing but issues with Zales ever since purchasing my engagement ring about a year ago. We ended up buying my wedding band at Zales too and they sized my ring too small then tried to stretch it back out making it too thin so I asked them to send it back because the band looked so thin that it could break. Once they finally got it back (almost 2 months later when we were told it would only be 1 week tops, by the actual store manager) they never called to tell me it was in until I filed a complaint, then the store manager called me. He said they did get it back but that it didn’t pass their “quality test” so he had to order me a entirely new ring and get that in the store then send it back out to have it sized smaller. They have made mistake after mistake and never once apologized or offered anything to make it right. The manager told me “we expedited shipping to make this right for you.” When it’s THEIR fault there’s been so many issues! They should be expediting shipping! So I got my wedding band back almost 2 months later (wedding is in less than a month away so they were pushing it on time.) Also, the employees at the Zona Rosa location are ALWAYS rude and have made excuse after excuse to justify their terrible service. And the quality of their rings aren’t the best compared to other places. I finally got my wedding band back today and we will never purchase anything from Zales or Zales Outlet ever again. If you go on their BBB there are so many complaints! Please, do yourself a favor and go across the street to Kay Jewelers, or even Helzberg.

I bought an engagement ring and wedding band in May, didn't need much help, the price and requirements of my fiancee were met. In June we went back to get the rings resized and found out that Zales had lost all of my fiancee's previous purchases, the staff was rude when she brought in about 25 previous purchases to be examined and put back in the system, which they then refused to do. They did not have the rings done when said they would be. When the rings were ready, as well as a missing blue diamond warranty repair to be picked up, Annette the manager dealt with us poorly as only one of the rings was resized and the tri-color ring missing a blue diamond came back with a poor repair and a green diamond was missing before it ever got back to us! Also, the ring that was resized was the wrong size (still too big). So tonight we decided to get another band for the other side so when we hit our 5 year wedding anniversary then she will have both sides. With intention to buy a ring, Brittany, was upfront rude and did not have any intention on helping us, claiming that we were rude customers. Thanks to her insults and unwillingness to let us help her commission, I returned the $2000 set of rings and we walked across the street to Helzberg diamond where they were happy to help and we happily spent $5000 worth of jewelry. Thanks Helzberg!

I had worked with Zales to custom design my wedding band prior to COVID-19. I had to send my engagement ring away in February for them to custom fit my wedding band with it. We were contacted on a Saturday that Zales would be closing and that having my ring sent back to me wasn't an option even though we offered to pay for overnight shipping via FedEx. We then thought okay maybe we just stick it out and keep forging ahead. It has been 5 months. To this very day, I have received no communication that I will receive my ring back at all. They want nothing to do with me. They are holding something that means so much to me hostage. Every other company has been so great with customer service during these trying times. I can't believe how poorly Zales is treating their customers. I also read an article that was published over the weekend that they have been working tirelessly with customers to get their custom orders back so I reached out after reading this article and they still will not return my ring. If you want to be treated like a decent human being, please do not use Zales for a custom order as there is no guarantee you will see your jewelry again. Protect yourself and your jewelry.

Went in to look at upgrading my wedding ring. Jeff was so helpful absolutely 100% understanding of my budget and that I was nervous about the sentimental value of my current ring. BUT the store manager David kept dropping by and sticking his nose in the sale and he was terrible, he did not care about my budget or what I wanted. I decided I wanted a day to think on it before pulling the trigger and David kept ignoring what I was saying. While I was getting Jeff’s card and he was being understanding David told my husband to convince me today to buy it. This is the rudest sleeziest thing he could have done. I feel so disrespected, my feelings did not matter just that I was spending money. I probably would have purchased with Jeff had David not given me such a bad experience. I really feel bad for Jeff not getting his commission but David just left a terrible terrible taste in my mouth I probably won’t be buying jewelry anytime soon. David the store manager is probably better equipt to sell used cars.

Hi guys Thank you for helping me reach over 8 million views. If you'd like to see more of my reviews like, follow and share with a friend. Here's the review: I walked over to kill time and figured I'd stop in and see what they had. Walking in, I was surprised by how well I was greeted. I've been in other jewelry stores and have never gotten such a great welcome. Soon after, Rachelle came over and gave me a tour of the offerings, and we had some get to know you conversations and arrived at the ring pairing you'll find in the attached images. She helped me connect my story to my diamonds, which was super amazing. So, we chose the one I loved and got everything all set up for that special purchase to arrive just in time for our 8 year anniversary. So, there you have it, my review. Hope you find it helpful on your journey to finding the perfect diamonds for your special occasions. Until Next Time, May the Diamonds be with you. Remember to follow, like, and share.

Gotta say, this is a no for me. It’s the closest to us since the one in St. Joseph closed. I went in to get an anniversary bang and the sales rep was horrendously unprofessional, rude, and just completely uninterested in helping. Their whole system was completely stressful in the amount of emails I got. The day it arrived in store to pick up I got 5 emails saying I needed to pick it up or they were going to return it. Then an email someone had picked it up because they misplaced it and just put it as picked up. I showed up to pick it up and they had no idea where it was. Micheal was extremely nice but the other saleswomen didn’t even get off her phone a single time I was there. Overall just extremely stressed by their operation skills and will be going to a different zales for all other ring inspections

Worst jewelry buying experience ever! Do not waste your time going to this place. Just walk across the street to Helzberg. The Zales manager and employees are extremely rude to every customer. They made it clear they do not want customers when Brittany actually said she couldn't wait for us to leave when we went to buy a wedding band. Plus, when you have a problem with your jewelry, they will blame you. My wedding and engagement rings were sent for resizing, after 4 weeks they came back with the engagement ring done at the wrong size and the wedding band not resized at all. Another 3 color diamond ring was sent out to have a blue diamond replaced and it came back missing a green diamond. Insulting and Incompetent are the only appropriate descriptions for this store.

My husband and I went to this store 11/5/21. They opened late, the store wasn’t ready and there was a line. The lady who helped us was clearly in a hurry she didn’t want to take the time to sit with us. We had ordered a ring online but wanted to look at more while we were there to make sure we picked the correct one. The sales lady just wanted us to sign for our ring and go. She told us well, you have 30 days if your not happy with it. I realize that’s their policy but if you had a chance to up sale at that point why wouldn’t you you? what good sales person wouldn’t take the chance to do so? So disappointed with this store we will never go back.

Horrible customer service. Unless you get the manager. Went in to have my rings inspected and waited for about 10 minutes (Which is fine) because both employees were helping other customers and the old lady behind the counter had acknowledged that it would be a minute. When the old lady finally finished with her customer, I started walking towards her and she instead started helping her friend that just walked in the door. Waited about 5 more minutes and she refused to acknowledge us waiting, so we left. I always have a problem with the staff here unless I somehow get the manager.

I had an awful experience at this location. I ordered some jewelry online, and just came by to pick it up. Both the manager and the sales associate were helping someone when I walked in, and told me they’d be right with me. Other than that, I was the only other person in the store. Finally after 30 minutes, the sales rep finished up with her first customer, but then starts attending to a couple who walked in 20 minutes after me! I ended up waiting an hour to be helped. Employees here do not care about who comes in first. I will find somewhere else to do my business in the future.

I had a horrible experience at this store. I had to get my ring repaired and received awful customer from the store manager. He was very rude to me and I didn't feel like he valued me as a customer. I did receive great customer service from Molly and another gentleman at another time. They were both very helpful and understanding. However I was treated so poorly by the manager that I will not return to this store. If you have an issue I would suggest calling Zales customer service. They were much more helpful.

I went in to Zales (located in the Zona Rosa Town Center) with a couple of pictures of engagement rings that I had found on their web sight. The young lady that we talked to looked at the pictures and automatically said they did not have them. Instead of trying to help us with anything similar she just looked at us like we were wasting her time. We ended up going across the street and was greeted and helped by a couple of nice ladies and we walked out after purchasing a bridal set.

I have no issues with the store directly. Beauriful store and we'll kept with very knowledgeable employees. All I needed was one prong on my ring flattened back to normal, and it cost me $20. My ring isn't expensive. I paid $80 for it, so I didn't quite like the price of what I had to pay for the one prong. I'd go back if I needed work done on a more expensive piece. I don't wear any of my expensive jewelry since they're mostly heirlooms, and I'm so scared of losing them.

Raschell at the Zona Rosa store was excellent. She greeted me as soon as I walked into the store and ask if she could help. What was really impressive about Raschell, she continued to wait on me when another customer, that was in a hurry, tried to get Raschell to take care of her business. Raschell politely told the other customer she would be with her in a moment and continued with me. Excellent customer service! Thank you Raschell! You were fantastic!

Michael took great care of my husband and I today when we came in to pick out a wedding band and have diamonds replaced in my wedding ring. He was super helpful when helping me decide on my band, and not pushy in any way. He showed me detailed shots on the microscope of what my ring looks like, and explained the unique numbers that are associated with the diamond. I have a better understanding and appreciation for my jewelry after visiting Zales!

I walked in, looking for a college graduation gift for my girlfriend, and was greeted immediately by Michael. I had a look around and was assisted by Michael the whole way through. He was very informative and knowledgeable on everything about the whole process from sizing, material weight, and financing details. I walked out, very happy, with a beautiful necklace for my girlfriend and a wonderful experience at Zales.

I came into zales to find a wedding set and Mr. Michael greeted us. He asked what the occasion was it and the back story was. Then he asked what we had in mind I showed him some pictures of what I had found online and he was able to find the perfect ring and band in store. My trip was very nice and pleasant made us feel welcomed there so thank you very much.

Horrible help inside this place, They don't even know how to place special orders on their own computer system and they don't call you when your order arrives for pick up. I will not be back to this location. Also "male sales associate", lets just say id rather poke out my own eyeball or die a slow painful death than have to communicate with him again.

The staff was very nice but it took close to two months for my ring to get back to me after being resized and in just two weeks the ring had fallen to pieces. We took it back to the store, and got it back in one month only for it to happen again in a few days. Another jewelry store is handling my ring from now on.

Sales associate was very short and rude to me. Went in to purchase the 4 day special pendant and the associate told me there were out and dint offer to order one online till another associate told her she could. I chose not to deal with her since she was rude and her tone was not very nice.

I recently took a ring to Zales at Zona Rosa. The customer experience I received was phenomenal! The ring had to be sent off for a repair. It came back in a timely manner & they called me immediately to come pick it up. The staff was so helpful, friendly and kind! Thank you!!

I really appreciate Michael assisting me at Zales/ Zona Rosa for being so nice, professional, polite, and his expertise in jewelry!!! I'll be back to shop there again due to employee's such as Michael!!!!! Jeff was also very friendly!!!! Thank you for such great service!!!!

Store manager Michael and Annie are so professional, helpful, and knowledgeable . I really appreciate the impeccable service. I went to get my husband a bracelet and Michael gave me plenty of options to make this happen. He is so helpful. Thank you so much Michael. …

We are a loyal Zales family, and always have the best luck when working with Annie at this location! She is kind, professional, and so, so good at what she does. Always thankful to have such great warranties to back up the stellar work that we receive also!

I worked with a gentleman named Michael at Zales in Zona Rosa and he did so well with checking with me and keeping me updated while my ring was being made. VERY VERY IMPRESSED!! I will be coming back to Zales anytime I want/need some jewelry made!!

Michael took his time made me feel like moe rs than just a guy buying a ring. Michael made it personal. That's truly hard to find these days. If your looking for something special for your special person. I definitely recommend Michael at zales.

They sized my wedding band wrong and were Adamant I was a 7.5.... I ordered a ring and it barely stays on my finger. They were adamant even though I questioned it. Well I’m now stuck with a non returnable custom rings my fiancé got me. Thanks...

Went to Zales for a repair on my wedding ring. We had purchased the lifetime warranty, which is well worth having! Lost a diamond chip & it was 100% covered! Michael & Connie were great! They were very helpful & we had a lot of fun, too!

I have been going to this Zales for almost 30 years. Michael Murphy is a wonderful help. He is knowledgable, patience and knows the merchandise well. I know that i can get quality merchandise and great customer service at this Zales.

We have bought many pieces of jewelry from Zales. The sales staff is always friendly and helpful! I had an earring back that broke and Michael at Zona Rosa replaced it and made sure I had two that matched. We will keep going back!

Raschell was so pleasant and helpful. I must say she was a breath of fresh air. We got our engagement rings. She was so helpful in helping us pick out the perfect rings. Walk out happy and Micheal was a nice guy also.

Molly was amazing. Every time I go in I have a great experience. Everyone has always been friendly and helpful. I’m super picky with jewelry and they handle me with grace and always help me find something that I love.

Always very friendly and extremely helpful! Good about working with you on getting things cleaned or repaired. One of the smaller diamonds in my wife's ring came out. It was replaced within a week without any issues.

This location is always very helpful. Everyone is very nice and excited to help you find the perfect piece of jewelry for whatever occasion you need. Have been shopping at Zales for years and never a bad experience.

We had an outstanding experience with Shelly and Annie. They were patient and kind and showed us many options. They even stayed open a little later just to accommodate our need to finding the perfect rings.

Came in here to purchase a pendant for a necklace and were completely ignored the whole time we looked for at least 15-20 min….walked over to helzberg and found great customer service and made a purchase

I placed an online order for two rings. One ring never arrived and the other took quite a long time. When I reached out about the ring that never arrived, they made sure to get a new one sent out.

Michael the manager is very courteous. It's definitely a pain having to come in and get our rings inspected for warranty purposes but that's not on the staff and Michael helps with the process.

Micheal was so helpful, gave me the best advice, wasn't ever pressuring me to do anything or get anything, was answering all of my questions and concerns thank you so much! Will be back again!

I would like to tell how much I appreciate the excellent service that I received today. Michael & Connie were outstanding. The very best of service. I truly recommend this store. Thanks …

Zales Zona Rosa has been my jeweler of choice since relocating to Kansas City. Quality products, people, and service. A special thanks to Michael Murphy for his professionalism and expertise.

Annie is the best! I’ve been a regular customer of hers for over 10 years! She and Michael and the whole Zona team have always exceeded my expectations in customer service! #lifetimecustomer!

My engagement ring was purchased from Zales, as was the protection plan. The store did a beautiful job repairing my ring and honoring the protection plan. Thank you. I highly recommend Zales.

This was an amazing experience. Our options, wants, and needs were heard prior to offering their personal views. We left happy and with exactly what we had dreamed of when it came to a ring.

The workers in here are amazing! They really took the time to help me and my fiancé. We got the right ring for the right price. I would highly recommend this jewelry store over any other.

It had been several years since I had my diamonds checked. The team at zales got me all caught up. They were friendly and professional. Looking forward to doing more business with them!

Love this store. Annie is always so helpful and informative. I swear Michael is always there and always remembers me when I walk in. I literally don't go to any other zales.

The customer service was phenomenal. Connie and Rashell were so helpful. They helped me and my fiancé find the PERFECT wedding ring for me. Thank you so much Ladies!

I lost the stone to my original wedding ring. Annie helped me pick out this ring and also had my husbands birthstone put in the original ring. I love them both ❤️❤️

Micheal was a great help today helping me find the ring my wife wanted. He was very informative and pleasant to work with. We will come back again. Thanks Micheal.

Shout out to Micheal who helped us pick out the ring that we wanted! It was a pleasure working with you today! I always leave smiling and with a little black bag!

I like this place. Usually survey the website, for no pressure looking/shopping, and find out if it's in stock. The clearance area is good for discounted deals.

Michael Murphy at the Zona Rosa location, was very friendly and knowledgeable about the questions we had. It is always a pleasure to do business with them.

Ms. Annette & Ms. Connie were extremely patient and helpful with my multiple purchases during my visit to the Zales store in the Zona Rosa Shopping Plaza

Connie was an absolute delight. She helped me find exactly what I wanted. The way she cares for her customers is evident! She took wonderful care of me

Great customer service by Michael. Came in for semi-annual checkup left with an upgraded set!!!... No regrets...after all, it's mother's day weekend...

Raschell was absolutely amazing with helping choose my wedding set. Michael was also very nice helpful and informative. Definitely recommend them two.

Michael Murphy was the best representative for Zales that you could've hired! He was patient, attentive and very kind! 5 Stars for Michael Murphy!

Fantastic customer service and helped me find the right ring! They even helped find the best payment plan for me. I would highly recommend them!

Michael was amazing to work with on a return and reorder. He went above and beyond in providing excellent customer service. Thank you, Michael!

Michael and Annie are our favorites!!! We would never go to another jewelry store! They call us anytime there is a special sale! Thanks guys!!!

Customer Service lady Ms Connie was awesome and Mr Michael was also very courteous and knowledgeable about the jewelry I was very satisfied

Connie and Micheal were a lot of help and a joy to talk to! Both provided a lot of information about the warranties and the jewelry itself.

Michael Murphy was great to work with. He is easy to talk to and very well knowledgeable. He understands and respects a budget you set.

I received the best service today with the staff at Zona Rosa Zales. Rachelle, Michael and Annette were amazing and extremely helpful.

Staff is always so friendly and helpful. Store is nice. Good selection of jewelry. Definitely going back for my next diamond purchase.

Michael Murphy is an amazing manager even remembering my name as he helps me to be a fully satisfied customer every time I come in.

Great experience with Shelly. She was fun and helpful knew exactly what I liked and didn’t like! Thank you Annie too. Sweet ladies

Michael is always so kind and so helpful. He cleans my ring so beautifully and he's just... amazing! My husband and I adore him!

Wonderful service and amazing people. Annie was absolutely amazing and not pushy at all. I would 10000% recommend this location!

Great service from Michael Murphy at Zales Zona Rosa!! Very polite and helpful ….. he answered all of my questions. Thanks!!!!

I went to have a repair done. Salesperson Micheal, was very pleasant and helpful. I end up making a purchase of diamond studs.

Always, ALWAYS so damn slow!!! If they're going to have such long lines, they need more staff, for better customer service!!

My wife and I came to Zale’s to exchange a gift. We received excellent service from the manager, Michael. We will come back!

Connie and Michael were extremely helpful and kind they did not rush us even though it was nearing closing time. Thank you!

Friendly, personable sales associate. She spent alot of time helping us find what we were looking for. Bonus....on sale.

Michael is great!! He makes things fast and easy!! And, he even wraps gifts like I do so I can take all the credit!

Michael and Raschell provided excellent service for me and my husband today. Will be back soon for next purchase!

Michael was great in his presentation and helpfulness with the purchases that we decided to get. Fantastic place!

This Zales is absolutely AMAZING!! Everyone that works here is so sweet, friendly, and incredibly helpful!!

Michael has outstanding customer service and knowledge Thank you for your assistance with my purchase!!!

Great customer service and very pleased with the necklace we purchased today! Thank you Micheal Murphy

Connie was phenomenal very knowledgeable took great care of us. Will return for future purchases.

Connie and Rashell were amazing! Thank you so much for your professional and courteous help!

Was helped by mr.michael murphy on getting my wife the perfect set of jewelry for christmas

sales man was so sweet and showed me the engagement rings in my style. highly recommended!

Michael is always kind and helpful. Got my ring cleaned and the place was beautiful!!

Michael was fantastic help, and had a wealth of knowledge to share. Highly recommend.

They are always kind and have exactly what you need! Love this place! Always quality!

Michael Murphy always provides excellent service. It is my pleasure to shop at Zales.

Michael was super helpful and kind. He helped us find the perfect promise ring!

Michael was great. Found us what we wanted and was very pleasant to work with.

ALWAYS excellent service at Zona Rosa! My favorite to work with is Michael!!!

Michael always takes great care of us! Thank you for your amazing service.

Connie was so awesome. Nobody better all the other stores we tried.

Michael was fantastic working with me. Very great customer service

Micheal helped me with no problem and help solve my issue quickly

Christie was very helpful and helped me with everything I needed.

Early delivery great customer service. Will definitely return

We love Michael & Connie always amazing customer service!!