I had the most incredible experience at the Ward Parkway Ulta store in Kansas City, all thanks to the exceptional assistance of Raven Cruz, a prestige beauty advisor. Raven's expertise in skincare was evident as she flawlessly color-matched me and provided valuable insights into various products. She went above and beyond, not only helping me find the perfect items but also guiding me through the selection of a brush cleaner and recommending an ideal gift for my mother—an exquisite Peter Thomas Roth firming facial cream. Raven's professionalism was matched only by her stunning appearance, which underscored her commitment to her role. She even took the time to set up an Ulta account for me, ensuring that my purchases accumulated points for future use. Her enthusiasm was infectious as she informed me about the upcoming 21 Days of Beauty event and demonstrated how to access the incredible deals through the Ulta app. Working with Raven was an absolute delight, as she patiently answered my inquiries and shared her profound knowledge of skincare and makeup. Her suggestions were spot-on, perfectly addressing my sensitive skin and breakout concerns. It's evident that Raven possesses an unparalleled familiarity with the store's products—whether it was hemps, lip products, or Peter Thomas Roth items, she knew exactly where to direct me and provided insightful usage instructions. My admiration for the Ward Parkway Ulta store has skyrocketed thanks to Raven. Her exceptional service, combined with her extensive knowledge, has left an indelible mark on my shopping experience. I'm already looking forward to returning and benefiting from Raven's expertise once again. Kudos to Raven Cruz for her outstanding dedication and unparalleled ability to enhance customers' beauty and skincare journeys. Raven's remarkable assistance and profound knowledge have truly left an impression on me. Because of her exceptional service, I am not only excited about the products I've purchased but also eager to return to the Ward Parkway Ulta store. Knowing that I can rely on Raven's expertise makes me confident that my future visits will be just as delightful and fruitful. She has undoubtedly earned my loyalty as a customer, and I can't wait to experience her unparalleled guidance once again.

I just went to this location today and this was I think my second time going to this location. The first time was okay, but today was terrible. Before deciding to write this comment I wanted to look at other reviews to see if others had similar experiences to the one I had today. As soon as I walked in with my sister we were never once greeted or even helped, the one time someone asked if we found everything okay was as we were walking to the register. I knew the vibe was off in this store, but I chose to ignore it. Then after meeting with my sister since we split up she told me about how not only one but two employees kept watching her. The entire time we kept being stared at and followed. Once my sister did receive help she was "helped" very rudely. I don't know if it was because we were "under-dressed" or because we are Mexican. All the white customers were greeted nicely and helped. Looking at the reviews I see that only people of color are the people experiencing similar things my sister and I experienced today. Only will be going to the Overland Park location from here on out. These employees can learn a thing or two from those wonderful employees.

This was my first visit to this store and it was completely unpleasant! Soon as I walked in I was greeted that was to be expected for customer service, but soon after I felt like I was being watched. One employee asked if I needed help finding anything and I told her what I was looking for once I found it I continued to shop around and look being it's my first visit. The same employee comes around AGAIN to ask if I needed help finding anything. Once was enough and if I did I would have came up and asked! Another employee kept their eyes on me and soon after her comes another asking the same question. I put what I wanted to purchase down and walked out! I didn't see them following around or asking other customers multiple times if they needed help. You have "diverse products " but seems your employees have no clue about diversity or profiling. I will not return! Absolutely ridiculous and judging from some of these other reviews I'm not alone. I'll be contacting corporate no person of color should experience this we should be able to shop comfortably just like everyone else!

Exceptional range of cosmetics and beauty supplies at this store, but the staff are what make this branch 5-star. I recently visited Ulta Beauty and had the absolute pleasure of receiving assistance from Claire. I cannot emphasize enough how grateful I am for her exceptional service and expert advice. She went above and beyond to help me pick out new makeup. Claire's warm and welcoming demeanor instantly put me at ease. I'm not a fan of stores like this and usually feel overwhelmed and pressured into buying makeup I ultimately regret purchasing. She took the time to listen attentively to my preferences, concerns, and desired look, showing genuine interest in helping me find the perfect products. Her extensive knowledge of makeup brands, shades, and application techniques was truly impressive. She made sure I understood how to achieve the desired results and even provided some handy tips and tricks. I left the store feeling confident and equipped with newfound knowledge about makeup that I didn't have before.

Sage did my hair the other day and to say the entire experience was incredible is not doing it justice. Sage greeted me promptly and was very professional but also so friendly and easy to talk to. I wasn't really sure what I wanted, except I had photos that I brought in. She very patiently looked at all of them and explained why each would or wouldn't work for what I was trying to achieve. The conversation during my time in the chair was comfortable and easy. Then when she washed my hair, she massaged my head! Nobody does that anymore. ♥️ The finished product is even better than the experience. I have gotten more compliments on my hair than I have in years. I even had an older man stop me at Costco to tell me how pretty my hair looked. Thank you Sage for taking the time to listen and making me feel beautiful and my hair look fire!

My daughter, who is no longer..., made an online appointment to get her eyebrows waxed. Upon our arrival we were told there was no one available to perform the service. Then the lady backtracked and said there was someone there to perform the service. ‍♀️ We sat down and waited, and waited, and waited, and waited, and waited, and waited, and guess what else...waited. Finally, a lady named Sammy came over and apologized and walked us up to the brow bar. She then began to look very flustered and walked away saying she'd be back. When she returned she told us she didn't have the proper supplies to perform the surgery. This was a HUGE disappointment and waste of our time. Needless to say, the cosmetologist was very nice I was disappointed they couldn't do a Princess Diana piercing.

My daughter made an online appointment to get her eyebrows waxed. Upon our arrival we were told there was noone available to perform the service. Then the lady backtracked and said there was someone there to perform the service. ‍♀️ We sat down and waited, and waited, and waited without anyone saying anything. Finally, a lady came over and apologized and walked us up to the brow bar. She then began to look very flustered and walked away saying she'd be back. When she returned she told us she didn't have the proper supplies to perform the service. This was a HUGE disappointment and waste of our time. Needless, to say although the cosmetologist was very nice when she did come to get my daughter 25 - 30 minutes after her appointment time, we definitely will NOT be returning.

Made an appointment for 1030am online. The stylist Sage called and left a message half hour before my appointment to say she was bumping me to noon. I wasn't thrilled about this especially only 30 minutes notice and over voicemail. She told me three different excuses 'had to color someone's hair and doesn't want to stop in the middle of it', 'people don't know how to book appointments these days', and she doesn't want appointments back to back. I walked in about 10 til noon. She greeted me and said I could have a seat or shop. I waited at the seat, she was still styling the other person's hair. At 15 after 12 I left. My time is important to me.

This location usually has great people but out of all the times it didn’t go good which is very disappointing because I always drive 30 mins just to be able to come to my favorite location . I can’t remember her name because I threw out my receipt . But she was a cashier with dark hair curly hair it seemed like she was having a bad day but that doesn’t mean you should let your issues effect work and your costumers . Lots of Attitude and I even asked her a question and she didn’t say nothing back . Mind you she’s right infront of my face so how can she not hear me . I hope she wasn’t rude to other people because that’s not how you treat others.

First off, I want to say kudos to the entire Ulta Beauty team. This was my first time shopping there and I had a spectacular time! (as evidenced by my $400+ receipt) The entire staff are very knowledgeable and can easily find any item you're looking for. However, the shining star was Raven. I came to Ulta Beauty to get Fenty Beauty, and I had a shopping list!! Raven helped me find everything on the list and then showed me some excellent products for things I needed and wanted. If you haven't been to this location, you simply must, and ask for Raven. Ulta Beauty, I'll see you soon!

I'm disappointed by this Ulta location. While I was greeted and asked if I needed any help it was my experiences with 2 employees that were disappointing. I had my 8 month old with me and one employee, someone I've obviously never met, came over and said hello to my child and then started touching her. She even touched her face. You should never touch someone you don't know especially a child with covid still around. When I did ask another employee a question she didn't seem interested in helping find a similar one to the product they don't carry. Overall just disappointing.

I got my hair cut and colored here by Molly G. While she was nice she completely and utterly destroyed my hair. I gave her an inspiration cut and color and the color and cut I got in NO way remotely resembles what I presented to her. I ultimately end up putting my hair half way up in a ponytail only to find out I have tiger stripes now! I did fortunately get a refund but the salon manager wanted me to have the stylist try to fix my hair. I decided not to pay for a chance at another botched cut. Attached is the inspiration cut and color and what I got.

Not only do I love shopping here because of how organized, clean, and well varied the store is but also because of the amazing staff this store has. They are always incredibly helpful, but recently kept me safe in a scary situation. The staff noticed a large man, who knew me from my job, following me out of the store. They kept me safe in the back room and helped me file a police report, and assured I was safe before leaving the store. I am incredibly grateful for this staff and this Ulta location with always get my business because of it.

Lost in the aisles of Ulta, I stumbled upon a savior named Raven. With a warm smile, she guided me to the perfect IT Cosmetics CC Cream, matching it flawlessly to my complexion. But Raven didn't stop there; she introduced me to a tailored Dermalogica skincare routine that left my skin glowing. Thanks to her expertise and care, I left Ulta not just with products, but with newfound confidence. Raven was the hero of my beauty rescue. I love that she works there and will definitely be back for her amazing help ASAP!

They are definitely good at their job. I came in for a few Christmas gifts that my cousin gave me this specifically by ended up, leaving with the whole skin care and hair to care routine lol the girls bare know exactly what to say to a girl to make her buy even got me to sign up for a credit card that I didn’t need. Lol no regrets I spent 130 after they convinced me to sign up for the credit card walked out to dinner and 60 got everything lol

I literally got some of the best service at this store from a rep named raven. Not only was she able to help me pick colors that were better suited for my skin tone and would compliment it better they were even able to help me pick out a facial cleaner and moisturizer that I could actually use since almost everything negatively affects me due to my Roseaca. Definitely coming back to this place, at the very least to get some more Tula.

Raven Cruz, the prestige beauty advisor, was a true gem. With dry skin concerns in my 60s, I needed the right skincare. She recommended the Peter Thomas Roth Ultimate Solution and explained the 21 Days of Beauty promo and app usage. Polite and knowledgeable, Raven's assistance exceeded expectations. A heartfelt thank you for her exceptional service! Looking forward to my next visit with her.

I had an overall amazing experience at this location. I went in for a color and cut with Sage and she slayed my hair! It was a whole transformation. We did an Olaplex treatment to help protect my hair and maintain my color too, but I loved that they offer that add on and I would highly recommend it. Lastly, Beth was also super friendly and very helpful during my visit! Thank you!

Without going into my personal circumstances, the staff at this location provided life-changing care in addition to the haircut and brow excellent services. Their attention to my overall well-being was priceless and beyond 5 stars. Extra hugs to Melissa!!! Something very right is happening here. Forever grateful. ❤️❤️❤️❤️❤️

I was greeted when I walked in and while I had an idea of what I wanted the Sales Associate showed me some products I hadn't considered. She was knowledgeable about the products and her enthusiasm in helping me was very much appreciated. There was no pressure to buy!! Thank You Ulta for the GREAT Customer Care!!

We were desperate due to last minute cancellations for a hair stylist and came to a busy store. Geneva saw our struggles and managed to help us between her other client with a smile and so much kindness she made her Look amazing and feel great too. Thank you Geneva for being so sweet helpful and kind.

I think this is easily the best Ulta in the KC metro. The staff is outstanding - they talk kindly to each other and customers, aren’t too annoying about asking over and over if I need help, the store is clean, and things are kept as organized as possible. Happy to go out of my way to shop here!

Great experience today at Ulta. Right at the door Beth greeted us with a friendly smile. She and several others asked if we needed help. At checkout she really helped us utilize our card and get some bonus points. We appreciate her advice and knowledge. We'll be back for sure! Thanks

I love the products at this location. The customer service makes you feel like part of the Ulta family especially Raven, made my day, was very outgoing and helped me find my perfect shade. Thanks Raven I will be back again for your services!!!!!!!

I had an amazing experience with an employee. My boyfriend and I came in and seen Raven. Super bubbly and spunky. I was hooked when I seen how amazing IT cosmetics. I will be back!! I can't wait to see Raven and See whats in store for me next.

Alex was so wonderful and was very patient , I am a beginner on doing makeup and was took his time to get everything that I need to start doing my makeup he knew exactly what I needed and I tried to describe how I wanted my look ♥️

I went in to buy some things and look around, raven came and gave me amazing suggestions, and service! Love their personality, and they look amazing! Will come back to this location cause of Raven! …

I had Sage do my hair when I was ready for a big change and she did perfect. I’m obsessed with my money pieces and the lil peakabo money pieces. I couldn’t ask for a better person to do my hair.

Raven gave me good quality service, helping me pick out Benefit Cosmetics bad girl bang in the green bottle; it's water proof, and it's one of my new favorites. Will be returning.

Geneva is amazing!! She did an amazing job on my color. I had a box dye job gone wrong, and she knew just what to do to get my blonde back! Highly recommend!