Pros: No delays and the basic one cup drink and small bag of snacks. Cons: customer service had a call wait time of about four hours, economy didn't let us bring a carry on, and they changed our whole flight time as well as layover location without notifying us (we only found out when we checked in a day before the flight).

Flight was early which was great, but they changed our flight without any notification and didn't allow us to take any carry on luggage. Also, the waiting room smelled like old urine. If you are poor and can afford nothing else it's perfect, but if you have any money at all to spare fly anything else. …

Told us our 5am flight was cancelled at 4:55am even though the airlines didn’t book a crew for the plane knowing it had mechanical issues but didn’t tell the passengers. Saved up United miles on my Credit Card for years for this trip and now lost a day because of their stupidity. Never flying United again!

Any time you wish to be treated poorly, they can provide. Get bumped from your flight, told the first class seat you bought is no longer available (but you may get a partial refund if you write a letter), pay unexpected fees, or be treated to a dirty seat in a plane with no working bathroom.

They make sure to shut off every single way of contacting them, whether that be via chat, call, or their so called 'on-demand agent service' when you need to cancel your flight due to a HUGE delay because compensation is due according to their so called policy. So scummy!!

Failed to have wheelchair at Tulsa,wS LAST off plane and held.up boarding flight because they dropped ball. Was told I could not fly with comfort dog...I am on Hospice,should have let me dog fly. Now lost forever and great saddness. So I have mixed feelings about United.

Honestly, the receptionist is very bad she didn't listen to you. I have a flight at 6.50 on tuesday, and i arrived at the counter around 5.25 to get my boarding pass. She gave me another flight and told me you have to be here 90 minutes

United cancelled my flight without notice. I called their customer service (Manila, Phillipines based) who could not help, and ended up on hold for almost 10 hours! Not 9, but 10 (attaching screenshot) New record for sure!

We arrived thru Terminal A, and did not check luggage, so there is not much to say. In the past, this used to be the Southwest terminal, and the wait times on the luggage were long. But, that was years ago...

United had Horrible customer service. I was in hold for more than 1.5 hours to get to someone...1.5 hours... That's is unbelievable...I guess they just don't give a damn about their customers

Website about baggage fee is hard to know if airlines charge with purchase. Agent told 1 need top click 7 times. Paid 37 for baggage fee. No carry on. Won't fly with them again.

Inefficient staff who can’t do things faster. No printing available for check in I like other airlines. Pretty rude and stupid. Proves every time why I shouldn’t pick United.

Overall had a pretty great experience with United. FA’s are always super nice, have the most comfortable seats of any airline I have been on.

Have u heard the song “united breaks guitars”? Lol…and they will only pay for the damage after the guy wrote a song about it.

"Please arrive early to ensure you have enough time" *Doesn't open their line until an hour before take off*

Take care of us majority of the time. Can't say that for many others in this day and age.

They never respond to messages to customer service. They just get rid of customers.

No issues. Everything from the flight to the flight attendants were fantastic!

Had some issues with my tickets and they were solved quickly.

Sure beats Delta and Southwest by a mile!