Most of the staff was kind, one employee in particular was very rude to me and my mom when I was asking a simple question about the 40% off sale. I had grabbed a sweater that was near the 40% sign, I assumed it was 40% off since the sign was directly above the sweaters. I simply asked the kind gentleman who was checking me out if the sweater was on sale and then he said no it wasn't, then the other employee cut in saying "There's a sign right there saying how much the sweater costs" she had said it in the most rude and disrespectful manner, that was an act of poor customer service on her end, on top of that she was staring at me and my mom the entire time we were trying to shop to the point it made me uncomfortable. If I would have caught the employees name, I would have asked to report her to her manager immediately. Though, the rest of the staff, yes was kind. Won't be back to this store again.

Employees were very rude. Firstly, when I asked an employee where a specific pair of jeans were she pointed in the direction to where the item was at, instead of walking over and showing me where they were. She could have easily directed me because there was absolutely no one in the store, instead the employees where standing around talking to each other. Secondly, I called ahead of time and asked about parking, in which they stated they validate parking free up to 2 hrs. However, when I go up to register and asked employee to validate my parking she said I had to purchase something. Not once did they mention that on the phone. I would honestly drive all the way to Scottsdale just so I never have to return to this Urban Outfitters again. Horrible customer service.

This store saved my shoe life on the way to a big christmas soiree!!! Thank god for their manager! Their girl is an OG and it must have been a xmas miracle bc people dont open their doors to you anymore. My high heel completely broke coming down the stairwell of chase. And in formal wear! All the shops in downtown closed after 8. Someone pointed out urban to us so we went and knocked on the window. One of the associates called up for a manager after showing him my sad shoe thru the window. She came down and unlocked the doors and got me a new pair of shoes!! She was the sweetest and so nice and kind of her!! I will never forget that woman!

I enjoy the location BUT the prices.. no. It's not accessible to people of different prices brackets. It's uban clothes at a $$$$ price range. 60-75 per dress. Also the employees really think they're being slick about following people around to see if they're stealing. I was followed by the male manage and it made me offended and uncomfortable because I had every intention of paying for my products. If you're financially well off and like a downtown LA/ NY look you'll enjoy it here. They're actually stuffed with edgy clothes and accessories that are very unique and statement pieces.

One of the only places to buy clothes downtown phoenix. It is a chain store that has popular styles for skinny people--or those that want to look like they are in a grunge magazine. Clothes are more expensive here than other locations due to being in downtown. Good place to hang around to get out of the Phoenix heat if you are in downtown.

Me llamo la atención la ropa que tienen, es muy diferente a lo que acostumbro a ver, por eso me gustó. Tienen ropa de hombre y de mujer, y para ellas una gran variedad también de productos de belleza y ropa interior. Había una oferta de 5 por $25. Tiene dos plantas. Ah y con la compra te dan una como una mochilita muy chula.

Coworkers at the checkout line will keep talking to eachother and avoid making eye contact until you speak up to ask for help. Laid back environment is great but the people spending money should be a priority. Besides that, cute Junji Ito colab merch, clean store, nice location.

The employees were so nice, outgoing, and helpful. The clothes are so gorgeous and in style! They have hilarious birthday cards, insightful books, and other decorative artifacts. The only downer is the high prices. Other than that, you've found yourself a wonderful store! …

Staff is friendly and helpful. Store was neat with 3 levels, and is accessible by elevator as well. Parking is a pain, since you have to pay by the hour to shop, but that's downtown Phoenix. Visited in a Sunday and it was pretty quiet even

This is a pretty typical Urban Outfitters, but just a bit smaller.... I am so happy they added one downtown though! If you're looking for funky things to wear or for your dorm or apartment check here. Last time I was here I got some cool

Very helpful staff... Great selection of clothing and lovely decor...PAC Man machine... Really retro!! We also found a Walkman!!! Lovely t-shifts... Definitely worth the visit... Good prices as well

Got a Champion sweater, On SALE!, and just for the perfect last cold weather in the city of the ! Love it! Staff were super friendly and had get manors. I can thanks gf for the sweater find. …

Would be nice if you guys could get your hours straight, online says one thing, and it says the same thing when you call and then you roll up the location is closed. Waste of time.

Large two story hip clothing and "Stuff" store. Have bought more for my daughter than self since clothes run small but enjoy looking at their "Stuff". P.S. they have great sales!

Surprised this still exists... They should migrate back to even more little unique gifts and food and bath based gifts. Used to be a fun place to waste time, not any more.

Cute stuff but so expensive. Not going to pay prices like these just so I can be trendy for 5 minutes. It was a nice clean store though and the employees were friendly.

Still waiting on the spray perfume named Oud Sahara The best they ever had and had been out of the stores for months. Need that scent back asap

Prices are high but a great store to walk through at lunch. The clothing is not my style but my daughter would love what they carry.

I guess the outrageous prices they charge for their products are not enough to run the a/c at a cool refreshing temperature.

Only retail store in downtown pheonix! Has everything and more, staff is super helpful and knowledgeable

Very great and attractive looking store, the inside was nice! The store employees were very and helpful!

Despite lack of anything interesting in the store worth the price, still a fun stop downtown.

Awesome great deals staff was friendly and helpful,definitely going back best store....EVER!

Really cool and neat clothes with nice staff. Definitely going to stop by my local urban.

Mosler prices are pretty good they have a large selection the employees were helpful

Urban Outfitters always has the clothing I need to stand out, and great employees.

Very organized, lots of sale dresses, got 10% off for giving the lady my email :)

Store was pretty big, which I liked. They have more than the other locations.

It's very small, weirdly laid out, and the sections aren't clearly defined.

Hard to get to with the construction ,but they had the film I needed.

Trendy, cool, unusual gadgets & gifts. Great downtown urban location.

But really my kinda place, but trendy for the twenty-somethings

They have changed a lot no longer my favorite clothing store.

The only clothing store in downtown Phoenix. Okay selection.

Very cool clothes and art stuff but very very expensive.

Dont remember going here but this looks like a coo place

Been here awhile, clean.never been in,one of these days.

Urban outfitters in downtown Phoenix Arizona area ¢; ♡

Staff was nice prices not so much. And what are these?

My style has been transformed for the better, thanks!

Cool store, hard to get to with all the construction.

Always check the sale rack for rediculous low prices

Nice store in downtown Phoenix but a little pricey

Great spot for all your modern clothing desires.

Girl clothing was nice but the guys is to basic

Thank you for your LOUD support of ALL humans!

Nice outfits for skinny people, and pricey.

Always a nice place. Just a bit pricey.

Rude worker! ⚠️watch out for kallie ⚠️

The redhead that helped me is cute AF

Shopping nice variety vintage clothes

Small and cute! Favorite location!

Found a hat for my cat. …

They had film. Always a fun stop.

So cool and workers are very nice

Employees are extremely helpful.

Super cute clothes. Great staff

Organized good customer service

Great stuff, good prices

Didn’t really have much

Cool stuff...overpriced

Pricey, but cute stuff

Cute. AF. All of it.

why door so heavy ?

Cool downtown store

Killer place to go

Nice but expensive

Expensive clothes

Ya puse mi reseña

Rude employees!

Friendly staff

Best clothing!

Love the vibe

Nice service

No baby hat

Excellent

Dont know

Eselete

Great

Nice

Meh