The Customer Service here is not great. In fact this is one of the few times I will go ahead and say it's right out terrible. I DO NOT recommend this location. The gentlemen* who "helped" me (*I refrain from naming names because I do respect people's reputation), was really short and lazily gave me my pick-up order. My speculation was because I was not buying something directly from him (or the store) but purchased online he was extremely half-hearted in offering service. Basic stuff, that I have NEVER had a problem being answered at any other location, he just refused to answer. He kept referring me to go online to look it up and insisted that any help with my phone he would have to charge for. That is OUTRAGEOUS. I mean, I already purchased a new phone and upgraded my service. Basic simple service from an associate should be met with more diligence and politeness than this.

I bought my first smart phone from Paul Coy at Verizon a couple of weeks ago. I am a reluctant senior citizen, easily intimidated by technology. Paul asked the right questions to help identify the right phone for my needs (plain vanilla, nothing fancy, no extra "apps"). He helped me understand the basics of how to use it and set up the things I'd need. A week later I went to the new 4111 Coors store and he clarified several things I didn't understand. He is very knowledgeable, pleasant, helpful and patient. I am still not tech savvy, but I don't feel so intimidated thanks to Paul's help and positive attitude. I am happy with the Verizon phone and am learning how to use it, and I am even more satisfied with the level of service and kindness I received from Paul.

Mark helped me with my account From the beginning was willing to help me with my account and went in for the black friday deal going on. After messing up my account and dealing with customer service multiple times wasting my time nothing was fixed and comes to find out he doesn’t usually deal with Business accounts… funny how i wasnt told this from the beginning so i could go to a Verizon that does deal with business accounts, i was told this three months down the line dealing with the issues. Will not go back to this Verizon and I’ll definitely make sure i talk with someone that knows what they are doing instead of someone that just wants to make a commission and not fix the issue he caused.

went into this verizon store and got a new phone. scott helped me out and made my experiance one of the best i have had at a phone store. he was knowlagable and new all the promotions and deals going on. he was able to get me a new phine and save me money on my account! if you ever need a new phone go see scott he is the best rep i have ever worked with at a phone store and made my sale very easy for me to understand. I am going to send in my family to get a phine with him because i can trust him. he also gave me his cell number if i needed help. I have never had service like this at a phone store! thank you again scott for all your help!

The service was great! Ryan was very helpful with all my questions and checking on my billing as I have a family plan. Ryan also told me I was able to upgrade my phone and I did as I was looking forward to getting the iPhone 14 Pro! Oh, Brian took time to help me with some changes on my phone show me a couple of things that I can do on my phone. I was a very pleasant and helpful agent. I ended up going back to see him a couple of days later as I messed up my Instagram and couldn’t get on he told me to come in and he would show me or help me with my issue! Again very helpful, courteous, patient! Made my purchase pleasant!

I would not recommend this verizon! My promotions was never added or even credit for my device trade in. The Manger didn't want to help me over the phone said only if I go into the store. I kept my documents of everything because everything was so unorganized and no one could give straight answers! They are a 3rd party company not direct with VERIZON! I highly suggest going to a STRAIGHT VERIZON WHOLE SALER STORE OR DOING TRADE INS ONLINE. Thankfully that the customer service phone number helped straighten out this stores mess for over changing me!!

Fri. 04/30/2021. My 1st time visiting this Verizon location. Five Star Customer Service!⭐⭐⭐⭐⭐ Ms. "Fey" greeted me at the door, handled my transaction skillfully and very professionally and then made sure I was absolutely content with the customer service (she) provided during my visit! I was super impressed with the representation she displayed! There's another Verizon store closer to my home than THIS one, but I'd rather travel the extra miles to THIS Verizon store just to be treated like a SUPERSTAR! Thanks, again, to "Fey"! ✌

Account Manager Tevin Stewart was incredibly helpful getting a SIM card for my friend's new phone. Although the model comes unlocked, her number was associated with a SIM card so old it created a problem getting new one for her new phone. Although the easiest solution was out because the corporate helpline was closed for the night Tevin spent a long time helping us get her phone working that night instead of telling us to come back in the morning. Possibly the single best customer service experiences I've ever had, period.

Tevin helped us when we were consolidating phone services to Verizon from AT&T. Tevin and Verizon were great from the start. Tevin was professional, knowledgable, and easy to work with. I also felt he had our best interested in mind and attempted to recommend the best deals that would benefit our situation. While we had some difficulty in transferring one of our phone numbers, Tevin was almost always available to answer questions and assist us through a multi-day process.

The customer service I received was absolutely perfect! I was greeted by Josh Kovach as soon as I entered the store, and I quickly realized exactly how customer service should be. I had technical questions he answered in a manner that I understood as a novice. In addition, he spent a great deal of time with me to locate the exact accessories I needed. Great experience, and it’s amazing people like Josh who, effectively, are the foundation of great corporations!!! JB

My wife needed a new phone we went to this Verizon store off Coors and st.josephs and Scott Clark helped my wife out and got her a great deal on a new phone. He also helped me with my phone that I was having issues with. Scott is very helpful and has a lot of patience. If you need a new phone or need help with your phone go see Scott at this location. He was the most helpful rep that I have ever worked with at Verizon. Thank you Scott for all your help!

Another great experience at this place, Coos and Pavilion location. It’s why I keep coming back to this specific store. Greg Estrada was very helpful He made a special trip to the Los Lunas store to pick up a new iPhone 12 in the color I wanted. Coors store location was out of stock he called around to see what store had a phone for me . Very awesome customer service The place was being continuously cleaned and Covid safe. Thanks for everything.

Just opened and great location. Mr. Johnny Williams, Verizon Wireless Sales Representative, is the man to see when you are in the market for service and/or the latest cell phone technologies. From the moment I walked through the door, I felt like I was home. He's friendly and extremely knowledgeable with all of the services and products Verizon Wireless has to offer. I would highly recommend this location and Mr. William's if are in the market!

This weekend, I went by Verizon Wireless-Cellular Sales. Fey helped me set up my Disney Bundle Hulu, Disney and ESPN+ with efficiency and a top notch customer service positive attitude. Mark and Miguel are always very friendly, persistent, and confident in helping customers. #1 Store on the Westside of town. Across from St. Pius High School. Good job everyone. There is no "I"in team, just "We"... Keep up the good work and strong work ethic.

I ALWAYS went to the Verizon corporate stores because I thought that was the best place to get service on my account and I will probably NEVER go back as long as Aaron is at the Cellular Sales store on Coors. He ALWAYS treats you like you are the ONLY customer. He makes sure you understand every step of the process and that you totally understand your phone when you walk out with a new one. Stellar customer service always.

Had bought a liquid screen protector from an associate at this store. He said it was better then the tempered glass due to not having it replaced every few months. He also states that the screen protector protects your screen from any type of scratch. Well that's a load of BS. Id rather spend $20 every few months then waste $40 for the liquid screen protector and now possibly a new screen for my phone. What a waste!

I came in the store with issues regarding my son's phone. Josh was a really great representative that helped me successfully resolve my issues. He took the time and was very patient with my son and myself. He also is very knowledgeable in all aspects of Verizon to troubleshoot my issue. I most appreciate his costumer care with us. Definitely recommending this site. Ask for Josh Kovach.

I went to this version a few weeks ago and I got helped right away if don’t have to wait long. I had Kyle Kamm help me get a new phone and I absolutely had a great experience! He was very kind, took his time, and explained everything very clearly. If I ever have to go back to this location I will definitely ask for Kyle. I would recommend this location to everyone to ask for Kyle.

Went to this Verizon because I was having an issue with my phone. Scott helped me out and got me a new phone and saved me money on my bill. He was very knowledgeable and helpful! I would highly recommend Scott if you need any help with a phone or if you want to get a new phone Scott is very professional and made my shopping experience very easy! Thank you Scott for all your help!

I came in and within about and hour and a-half I had a New phone for me and my sister! ! Tevin was awesome and really helpful! His charm and efficiency is great. Overall product knowledge was exceptional and he was so kind and thoughtful! He literally helped a women park her car! I highly suggest coming here! Brand new building helpful staff and overall welcoming group of people!

I got a brand neeew Samsung Galaxy S22 Ultra today from this Verizon location and Shawn was the rep/salesman who helped me. What a knowledgeable guy (he definitely knows his plans and products)! Thanks for making this a smoooooth transaction, Shawn – you’re now my go-to guy at Verizon. If anyone’s looking to upgrade their device(s), Shawn’s the man to see! ~One happy customer

I was an unhappy Sprint customer who came into Verizon to switch services. I was greeted by Josh Kovach, who was very friendly. He guided me thru the process and answered all my questions. He was very patient with me. He found the best deals for me. We had great conversations while he was doing all the backend work. I would definitely recommend this location!

I have never been in a Verizon store this helpful or polite. This is the ultimate. I was traveling through from Texas and had to get a new phone. They welcomed me helped me get in new phone made sure everything transferred over and just got a call a week later to make sure everything was okay and if I had any questions. WOW!!! Great customer service.

Tevin was a great help when I went in the store. He helped me find a cable I needed replacing. I accidentally flushed my phone cable down the toilet and oh boy was the plumber upset. Tevin was also able to help me find a great phone case to match my car and purse, I just gotta match. I'll be back the next time I need help on this side of town.

i went to the store for a new phone for me and my wife and a ipad for my business, fey was very knowledgeable and quick . And hooked us both up with phones we enjoy, the staff was also very courteous to me and my family offering us water while we wait. A+++, ill defiantly be going back if i need any thing else. Highly recommend this location.

I would like to give Johnny Williams “kudos”. He worked with we me trying to get me a new phone. Due to circumstances we were usable to accomplish the transaction. He was very courteous and patient. I give him 5 stars or better. We are not done yet. After he can fix the problem I will be back to purchase the phone. Thank you

Went into the store to get a new phone since mine was pretty old and on it's way out. Tevin Stewart helped me and answered all my question . He made the process extremely easy. Great customer service, will definitely keep coming back to this store for my phone needs and would highly recommend others to come here as well.

Excellent service. The staff had a problem with my in store pick up of an iPhone XR but they offered to take me out to dinner for my troubles! Who does that? Phone accessories are WAY over priced. You can do much better on Amazon with a way better selection. I would definitely go back again to pick up my next phone.

My experience at this new Verizon location was excellent! Jonathan Recio, my handsome representative, was knowledgeable, professional and very helpful. He set up my new phone in no time. He was also very patient with me and didn’t make me feel foolish. What an asset he is to Verizon. Thank you for taking care of me!

We purchased 2 new phones (Galaxy S21 Ultra) and upgraded our smart watches too. Our sales associate, Josh, guided us through the processes with ease and found us all the available discounts, and assisted in making this major purchase and great experience. Josh also assisted us with the set up as well. Thank you!

I have had TMobile ,cricket; metro and so on...Lynsey changed my mind for sure ! Awesome customer service, she made sure my needs were met I would give her more than 10 stars she was just so understanding and helpful. Glad I switched over she's amazing please have her training people on how it's done !

I was initially stressed having to consider switching carriers from AT&T but the associate Tevin (very knowledgeable, good hair) helped my mother and me well above and beyond what was necessary by staying after close, and we both left the store with our new plans and phones very pleased, thanks again!

This place rocks. Miguel helped me diagnose the issue with my iPhone, replaced the SIM card, activated it and gave me written instructions what to do next time when I use a international SIM cards in my Verizon iPhone. It took him less than 10 minutes. He is knowledgeable and professional. Thanks!

Another great experience at this place, it’s why I keep coming back to this specific location. Tevin was very helpful and entertaining. He made sure everything was working correctly and explained the upcoming charges. The place was being continuously cleaned and Covid safe. Thanks for everything.

Needed to get service had issues at other locations. I went in and felt with Scott Clark he got my service set up and was very professional and helped me get my service set up. If you need anything for Verizon go see Scott he is the best Verizon rep I have ever dealt with! Tha k you scott!

I just want to let everyone know that Tim from the new verizon store treated me and my dad great, he gave us all the options and walked us through the steps to upgrade my dads phone. He gets 5 stars from me and i recomend him and the brand new store on coors and sequoia. Great service

I was having issues with my iPhone and Tevin Stewart was so patient when helping me. He was able to answer all my questions and took extra time to explain how to navigate through my phone settings. The store was also really clean and I will definitely be coming back to see him!

Aron Garcia went the extra mile(s). He spent 3 hours with us troubleshooting phone problems and made sure we were taken care of even after finding out he works on commission only. He helped us even though he wasn't making any money. People first service, would highly recommend.

Came into the new Verizon Wireless store and Omar was excellent at helping my daughter get a new phone. He was also helpful with assisting me in getting on a upgrade on my current plan. Very excellent customer service!! Plan on coming back to this location in the future!

Johnny was awesome. He has a great sense of humor. Explained everything really well and gave us a great deal plus saved me some money on accessories. I would really recommend him to anyone who is uncertain on what phones to choose from I left store very satisfied.

Went in with phone issues Scott helped me out and was able to fix my issue and actually find a great promotion for me so I could get a new phone and I absolutely love it! Thank you again Scott for all your help I will be back if I need anything else! Thank you!

Tim was very Helpful and provided excellent customer service. Verizon should have more employees like Tim. He answered every question I had and he walked me through the process. I will definitely remain a customer at Verizon because of excellent reps like Tim.

We had a problem with our cell phone bill after an upgrade. We were helped by Omar and the manager Tim who were able to find the problem and fix the bill. Super grateful for their professionalism and help in this matter. We will be back for more business!!!

Fey is a Amazing sales Associate, she made our latest visit so simple and easy . I have been a loyal customer of hers for years over several verizon locations, as she truly goes above and beyond and is and always has been extremely professional and helpful.

Was traveling through, and desperately needed a new phone. Nancy was incredibly helpful, knowledgeable, and during waiting periods she was very conversational. She definitely made what could be a nerve-wracking experience filled with calmness and laughter.

Went into this store and Scott helped me out. He was very patient and got me a new phone and found the best deal for me. If you need a phone or need help go see Scott he will do an amazing job and make sure you get the best deals that they have!

It was wonderful dealing with Scott he took the time to explain everything to me and get my new phone set up. I would highly recommend Scott at this location. I am very greaful for the customer service I received at this store. Thank you Scott!

More than once, I've had a positive experience at this location. Tevin Stewart was super helpful not only when I first purchased my phone, but also when I've had to circle back for trouble shooting matters over a year later. Thank you Tevin!!

Tevin Stewart is one HELL of a cell phone rep. He answered all my questions, showed me the best stuff possible and really took care of me. I will ONLY do business with him! He really goes ABOVE AND BEYOND to help in any way he can. He will

Very good experience. I was taken care of by Mario and he was very knowledgeable about all the different plans and phones. He helped me pick the right phone and right plan for my budget. I would definitely go back for all my Verizon needs.

I was welcomed at the door bye Tevin. He immediately started helping me find the right phone and plan. Helped me with everything I needed and even opened the door for me when I left. Good service and will refer friends and family to him.

While I have been coming to this Verizon shop over the past few years and have had consistently excellent experiences, my appointment today with Aaron Garcia was over and above excellent — it was simply outstanding in every way. …

Tevin is amazing... truly the customer's friend. He's the "but wait there's more" guy. Found me deals upon deals, ended up with amazing gear and amazing savings just doing things I never thought about capitalizing on.

Omar did a great job for my needs today. He was very knowledgeable and very pleasant to do business with. There is another Verizon store closer to me howver, I prefer doing business at this store.

Kyle was an exceptional salesman. No pressure and answered all my questions and provided info I didn't know l needed. If I have any additional info Kyle provided his number for me to contact him.

My phone broke down and the rep called Chelsea was so polite and dunderetaindg, walking me and my dad through the whole process of getting a new phone Version should have more employees like her!

I needed help and Scott helped me with a new phone and helped clean up my husband's phone. He spent time explaining info to us. We will keep him in our phone book and I will send clients to him.

Mr. Jonathan Williams is top notch to work with. I needed a charger for my phone and he was able to guide me to the exact one I needed. Would definitely work with him again and highly recommend!

Christie was very helpful when I needed a new phone, even though I still owed a lot on my old one. Was able to help me out in a very timely manner and got me on my way. Thanks, will be back!

Isaiah was extremely helpful, even giving me his number in case I have questions in the future. He explained everything about my new phone. Very personable employee a true asset to Verizon.

Fey is brilliant she understands the new complicated phones...I recommend a raise for the skills, and helpful attitude she possess. I was an APS Principal and I would hire her in a second

Scott is fabulous! The best agent I've ever dealt with in all my years as a Verizon customer. Very helpful, knowledgeable, quick.hHe even helped with issues I was having after sale.

Be advised -this is not an actual Verizon, corporate store. They look just like one, but they are one of those verified retailers who can't actually access your account. ☹️

Joshua was awesome. He walked us through the entire process and answered all our questions. He even stayed late to make sure or phones were set up and working. Thank you!

Went in with my husband to upgrade our phones and Omar did an amazing job. Very nice and patient. Really listened to what we need in a phone. Thank you again!!!

The sales representatives was awesome and knew everything. They made it quick, easy and painless. I recommend this store vs the one on Coors next to Costco.

This guy here he was very nice & helpful! He we're glasses I don't remember his name I gave him percent he called for us to unlock my husband Phone …

I had an awesome experience trading in my old iPhone for the new iPhone 15 at this location. Fey was extremely helpful and had great customer service!

My husband upgraded his phone recently. Joshua was our cust rep and he was very informative and patient. It was a great experience. Thank you Joshua!

Added a phone to our account. Asked for the free phone. Well that phone was not free guy lied to me. Won't go back and will tell everyone they suck!

Aaron was very helpful! He made sure I was all set and all my questions were answered when purchasing my new phone! Would definitely recommend!

Moved our mobile service to Verizon. Had issues with our other service? And a lot of lies probably will not go back and/or recommend T-Mobile.

Scott was awesome! He helped me with everything I needed and even suggested some things I didn't realize I needed. Great experience.

Josh Kovach was AWESOME!! Very thorough and helpful-highly recommend! Thank you Josh for getting my family set-up-much appreciated!

Tevin was great with us, I have recommended him to my family members. He is friendly, and very knowledgeable. The area is also nice

This isn't a corporate location. The team there is pretty good. Accessories over priced.

Have worked with Mark a few times and he’s always been very knowledgeable and friendly.

Omar was great, he answered all our questions and took very good care of us!

He was very helpful, and did everything to help us find a better deal.

Good service quick in and out