My dad passed away in the Sheldon unit 20/9/17 I felt like I never got straight forward answers to my questions I asked, I knew for 2 years my dad was going to die I was told by the q.e I also was told by the q.e in August 2016 my dad had 12 months to live I looked after my dad for 2 years dealing with carers district nurses doctors specialist's hospice n making sure he had a meals as he wouldn't let carers do anything, I looked after my dad from july b4 he passed as his wish was to die at home he was fighting the sedation in syringe driver it wasn't working half the time I got abused spat at verbal abused I knew it wasn't like my dad to be like that to me district nurses told me to ring 999 ask ambulance to take him to q.e to get his Sedation medication under control ambulance didnt want to take him they rang district nurse they said we couldn't cope which was a lie all I wanted was my dad to be comfortable and It wasn't nice to see him way he was I had no sleep I promised my dad he die at home he didn't know he was dying but I think he had an idea as he made me promise they did take him to q.e then he was transfered to Sheldon unit I felt as if every time I left my dad the nurses would whisper even with my brother they did it what upset me is I wasn't well so didn't go see my dad as I didn't want to give what I had to other patients I even rang and explained they agreed my brother went to see my dad then when I was better and went to see him he was sedated he couldn't talk to me anymore my brother didn't tell me they put syringe driver because he thought I knew I said no no one told me even tho I was down as dads next of kin I constantly asked how long he got surly nurses that deal in palliative care know how long a person that dying got they know the signs I left my dad on Tuesday Wednesday morn I got a call I knew he died he never got his wish I promised him and I never got to say goodbye

An absolute disgrace of a hospital, my grandad was checked into willow ward, who were on arrival rude and uncaring of my nans need to use a toilet even going as far to tell her there were no visitor toilets (my nan is a kidney cancer sufferer so was very uncomfortable and distressed not using the toilet). I visited my grandad at willow ward yesterday 6.7.17 and on my arrival was 28 degrees, i arrived at 2pm and left at 4pm durin this time (we were in the garden area) not one staff member came to check on my grandad or ask if he needed tolieting or a drink of water in the heat in fact i had to go and get a drink for him and ask a relative to bring water with her as none was available for my ill nan. There is a lack of caring nature, and each time i have visited random patients have asked me to ask for a nurse as they have been waiting for the toliet. My grandad has a high risk of falls and is unsteady on his feet and i have observed him being left unaided and unattended in the toliet while the staff member takes a stroll up the corridor ( he was only taken to the toliet at all because i put him in a wheelchair and took him to a staff member) so then i took over anyway to assist with his tolieting so may as well have taken him myself. There was a lack of documentation about bruising on my grandads body and when questioned about this the paper work appeared from nowhere. My grandad also has parkinsons and needs medication at specific times each day or begins to shake the medication is not given at the same times as they run late constantly, and when i questioned this it was laughed off by staff and i was told they would be back on track the next day!!!! This is not good enough and i would give 0 stars but it wont let me post without putting at least one star

A member of my family is currently in this home and has been for a a couple of months. Some staff are very caring and nothing is too much trouble but then are other members of staff that have no compassion to the resident or to the family member. It is very important that staff realize that a families loved one is in the unit and they should be careful how they talk about that person as i have had to make a complaint in regards to the way we have been spoken to and also my family member. I do not think that enough is done with the residents and they seem to just be put in the day area and no activities take place or one to one chats with the resident. I find that a lot o the time the staff are huddles together talking and eating and are not concerned about what is going on. We have had issues with dirty laundary being sent home with soiled pads in and also lost clothing which is very annoying. The home is kept very clean and the meals for the residents seem to be healthy and of a good variety. I feel it is very important for all staff to think about how we feel as family as some of the attitudes stink compared to others

After reading the poor ratings that other people had given West Heath Hospital, I was aprehensive about what we would find when we went to visit a close relative who is recovering from an operation on her hip. I can't comment on some of the complaints made by other people reviewing this place, but in my opinion the staff were kind and friendly, the ward was spotless and cheerful, and by all accounts the food was excellent.

Visited a friend who has been at the QE for some time and then moved to Moseley Hall for a couple of days then to Willow House at West Heath Hospital for rehab. The ward and staff were very pleasant and helpful. We think that her rehab will progress positively of the next few weeks and hopefully she'll be going home before long :)

My dad was admitted to ward 14 from heartlands hospital. The nurses and the care assistants involved in his care was absolutely amazing. Unfortunately dad got ill and was transferred to Moseley Hall hospital because they haven't got a over night doctor on call. Thank you to all the staff you are fantastic

IS THERE ANYBODY WILLING TO PICK UPTHE PHONE. Today, 16th March 2017 I tried to ring the Willow Ward, No body could be bothered to answer. I asked switchboard to put me through to Patient Liaison (sic) again no one could be bothered to answer. Care includes answering the phone. Overpaid and non caring.

My Dad recently spent almost a month in the Willow ward. The staff were EXCELLENT. Always cheerful and willing to offer advice and information when asked. They were all superb. The hospital itself is spotlessly clean. Well done to all.....you deserve all the praise you get.

My sisterinlaw was in this hospital and they where very good to her and family my sisterinlaw was doris abraham .she like to be called betty . Sadly pass a way ..thank you all for being so good to her ..

My mom has been here over 3 weeks and has had the most amazing care from amazing staff,thankyou all so much,she really doesn’t want to leave you all x

staff r great was well look after during my stay food was great