I am absolutely disgusted with the British Office in Taipei. All I wanted was some information and I most certainly did not expect the unfriendly, unhelpful response and rudeness I received. Firstly the receptionist refused to allow me entrance stating I had no appointment. Secondly she refused to assist me in making one. Then she told me to phone consular services. I had to ask 3 times for the number bearing in mind I was standing in the lobby of the building after riding there from Beitou in the rain. She refused to confirm the address. Then I had to ask several times for her name before she mumbled something; I think it was Cherie. THIS WOMAN SHOULD NOT BE ALLOWED TO REPRESENT THE BRITISH GOVERNMENT IN ANY WAY AND SHOULD BE REPLACED IMMEDIATELY BY SOMEONE WITH A BETTER ATTITUDE! Then I had to stand in the lobby on my phone for close to twenty minutes more than ten of which I was put on hold. You can imagine how I feel when all I wanted was some advice on how to get some documents from the UK to register my marriage to my Taiwanese partner and I was dismissed, lied to, and generally treated like a piece of garbage! I will be making a formal complaint to the foreign office in london! Philip Brian Allen - British citizen

I wish it was possible to give zero stars. An absolute joke of a place. I’m a British citizen with an emergency consular situation and I wanted to speak to someone to get some advice. Apparently you can only speak to someone by making an appointment, however, I wasn’t allowed to make an appointment. I was given a phone number which connected to an international switchboard, the person on the other end of the phone had no clue about Taiwan-UK current visa situation and eventually hung up the phone on me. I genuinely couldn’t believe it. Called the reception for the British Office again (I had to call 5 times in total to get absolutely no information) to make an appointment, but again I was denied. How can a British citizen not be able to make an emergency appointment with their own consular office during a pandemic? They literally try their best NOT to help you. Unbelievable.

My experience at British Office Taipei was very smooth. The staff there was professional and welcoming, way better than many other embassies around the world. Kudos to these guys. I also have seen many people commented here about the appealling appointment booking experiences they had, and I wasn't too happy about it either. But that shouldn't be blamed on the British Office Taipei, instead it is due to bureaucracies on the FCO's home support operations side, and I encourage you guys to lodge a complaint on Gov.UK about the bad experience you had with the appointment booking process.

My wife Just phoned this office to ask if visa needed to visit Taiwan. they were completely unhelpful although courteous. Absolutely useless describes their attitude, can’t give any information. I phoned the USA office and got the info there. I think when they fail in life the only job they can get is places like this office or maybe it’s a punishment post.a complete waste of taxpayers money Civil servants??? Don’t know? Then find out. Seems they confuse service with servitude.

I called the British Office as a British National asking for assistance and advice after I was attacked in the street. The consular official was rude, disinterested and dismissive. He refused to help or provide even scant advice on what to do next. I won’t recommend any British National seek assistance at this office and if this is how they treat people in some difficulty goodness knows how they treat people wanting a new passport!

I was in trouble and may have had to leave the country, I needed documents to assist in my dealings with the government here, they went above and beyond in trying to help me and I am very grateful for that. I was worried because of previous negative comments but my experience was quite the opposite. I had a real problem and they facilitated me to fix it in less than 48 hour. Really happy. Thanks.to all involved.

詢問簽證資料，總機小姐要我打到英國，說現在程序是如此，我直接反應我在台灣申請簽證，一定就是台灣這裡最清楚簽證狀況，總機小姐說可以直接跟英國政府抱怨，意思是要我不要跟他吵。後來我表示我隔天飛機，簽證還沒有任何消息，他才索性要幫我問他們的簽證中心，但簽證中心還是沒有打電話給我，告訴我狀況是如何，也不知道這位總機小姐有沒有真的幫助我。 我花了721 美金加急，第五個工作天了簽證還沒有辦好，如果做不到就不要信誓旦旦保證幾天內可以辦好，令人很沮喪的事，台灣這邊也只會說，如果你要抱怨請跟英國政府說。 請 你 自 己 去 跟 英 國 政 府 抱 怨。 另外簽證中心不外給他們的電話，所以要聯絡還要寫信，寫信還需要兩天的時間回覆，打去英國政府詢問簽證，還要多跟你收每分鐘2塊多英鎊。你們台灣人遇到困難你們也就只會推卸責任，什麼都不是你，什麼你都不知道：）

I agree. The people at the British Trade and Culture Office here in Taipei, Taiwan, are being paid a lot of money for doing absolutely nothing. It's a disgrace! No one knows anything there and transfer you from one answer machine to another. What are they so busy doing that they can't speak to a person who requires assistance ?

2 of my favourite things about dealing with this office were: the condescending tone of the woman who answered my telephone enquiry and the absolute uselessness of the information given to me. It was a complete joy and I wouldn’t recommend it to anyone.

台灣英國辦事處不會幫助在台灣英國人的任何問題 就連要換過期護照跟台灣居留證都是要去連絡英國政府的，就算連絡上英國政府好了恭喜你終於等到英國政府的回應，換個過期護照跟申請台灣居留證既然是得到英國政府開出來的條件是很傻眼的條件！ 好笑咧！你在台灣弄英國辦事處不是要幫助在台灣的英國人民解決問題，而不是用高傲的態度及毫無幫著的人民問題的態度來面對自己的英國人民吧讓我覺得真的很糟塌在台灣的英國人民耶！擺明就是欺負人民沒看到你們台灣英國辦事處有幫忙解決什麼問題耶！

**The British embassy in Taiwan has no authority to issue any document of significance. As a result, the staff have no knowledge, training or desire to help you. They're there to keep up appearances only.**…... 详情

I was surprised that after finally getting through on the telephone that I was first informed rather haughtily that it was an ‘emergency line’ before even telling them my problem.…... 详情

Unfortunately didn’t ask for the name of the woman I spoke to but I found her to be unhelpful and unempathetic to the situation I was in as British national in Taiwan.

The staff shouted at me when I called for help. I didn’t do anything, but asked them whether they could provide some advice for my situation. What a nice experience …

Awful place full of awful staff who don't answer your questions, a waste of tax money. Despite these flaws, they are very quick to reply to enquiries.

Got shouted at and apparently the person you call about passports doesn't know the time it takes to get a UK passport from abroad. Useless.

I genuinely don’t know why this office exists… I guess they are having their best lives working in this nothing-to-do job.

服務很糟糕，如果你有英國國籍或有簽證的問題你沒有辦法給他們打個電話因為他們的電話系統有問題，馬上就會掛掉。而且我一個人坐了兩個小時的捷運來他們的那邊但沒給我什麼建議或幫助。非常糟糕，在簽證，旅遊，等等的問題並不會幫助你。

Absolutely useless, rude and unhelpful. Go out of their way to avoid anything that resembles work.

什麼資訊都說看官方網站，就是因為看了沒有解決問題才打電話問，結果還沒有專人處理。 在用messenger 問還是一樣的回覆：看官方網站。 非常心急跟傻眼。

不知道這個單位存在的意義是什麼？聖誕樹上的裝飾品嗎？ 詢問任何事都回不清楚要我們上官網查詢，不然就是打電話去英國問。 這兩顆星的評論真的是憑實力得到！

在網路上大肆宣傳英文課程，填了諮詢表卻遲遲沒接到聯繫。主動打電話過去，得到的回應一定要等業務連絡，最後也沒有等到，感覺不缺生意：）

打電話想問簽證問題，直接引導你去看官網，就是官網沒有相關回應才打電話請教.....另外總機無人接聽，不確定電話是設置來做什麼的？

就是官網上沒寫相關資訊才要打電話問，一直鬼打牆叫我在官網看，客服小姐問題沒解決不想管，就蓄意掛我電話，爛死了，服務態度極差

Want my 8000 back. Very unprofessional service and unfair

這辦事處可以收了 打過去最後都是上網查 就是上網查含有疑問殘會打過去詢問 不知道這樣存在的意義是什麼！！！！

即將回國的小辦公室。英風緩慢。不絕來者。Please keep law! We are U.K.

總機小姐根本無法解決任何問題，急著掛電話，或是請你撥其他單位踢皮球。 活動時間也搞不清楚！！ 爛

辦事員超沒禮貌,問題還沒問完就掛你電話。可見工作環境超不友善,大家有氣沒地方出只能找老百姓

As the comments mentioned, it’s all true

毫無幫助 寫了信件也不回 那成立這個在台協會有什麼意義？ 照領薪水一問三不知

你們英國政府可以好好教育你們人民嗎，沒禮貌外加沒水準，以後別來台灣騷擾我們

無法解決任何問題，除了做事極緩慢又愛踢皮球，這種辦事能力......

總機小姐無法解決任何問題，只會一直挑針說去看官網，完全沒有幫助。

No one ever answers the phone.

聽電話的小姐超級沒禮貌,一句聽不清楚就直接掛線。

應該改名叫NBC (Nobody Cares)

官方電話完全無法提供協助，簡直浪費時間跟電話費

Unhelpful organization

Horrific attitude.

Appalling service.

完全没有任何帮助，电话浪费时间。

效率差 Inefficient

Great staff.

服務態度極差無比。

非常好，信件喔！

這是詐騙集團嗎？

課程師資超讚

高級辦公室

Nice

Tw