3 Point Motors Fairfield

424 reviews

484 Heidelberg Rd, Fairfield VIC 3078, Australia

www.mb3point.com.au

+61394897777

About

3 Point Motors Fairfield is a Mercedes-Benz dealer located at 484 Heidelberg Rd, Fairfield VIC 3078, Australia. It has received 424 reviews with an average rating of 4.4 stars.

Photos

Hours

Monday7:30AM-6PM
Tuesday7:30AM-6PM
Wednesday7:30AM-6PM
Thursday9AM-5PM
FridayClosed
Saturday7:30AM-6PM
Sunday7:30AM-6PM

F.A.Q

Frequently Asked Questions

  • The address of 3 Point Motors Fairfield: 484 Heidelberg Rd, Fairfield VIC 3078, Australia

  • 3 Point Motors Fairfield has 4.4 stars from 424 reviews

  • Mercedes-Benz dealer

  • "The great experience with our car started from the purchase"

    "A big shout out to Andriana and Hadi for the fantastic service they provided when my car needed work done under warranty, which included ceramic coating"

    "Absolutely 5/5 ! Many thanks to Guang for the excellent customer service"

    "I would like to thank Guang and the team for great buying experience from them"

    "Dealt with Guang and he was a pleasure, great customer service and IMMENSE product knowledge"

Reviews

  • Qian Qian Luo-Fang

The great experience with our car started from the purchase. We have got our GLE 450 3 months ago, and the sales team in 3-point Fairfield provided very professional service, Guang and James are wonderful, and with their help, our purchase experience was flawless. Highly recommend this dealership if you considering purchasing a MB.

  • Putros Malki

A big shout out to Andriana and Hadi for the fantastic service they provided when my car needed work done under warranty, which included ceramic coating. Andriana and Hadi were very attentive and made sure the work was completed to my satisfaction. I highly recommend dealing with Andriana and Hadi. Well done to you both.

  • Shirley Deng

Absolutely 5/5 ! Many thanks to Guang for the excellent customer service. He was professional, friendly and helped me a lot during my purchasing process. To anyone who wanna buy a Mercedes Benz, I will highly recommend this store. And Guang is definitely the best sales consultant that you are looking for.

  • Sheroz Djabbarov

I would like to thank Guang and the team for great buying experience from them. They made me feel special throughout the process and considering current situation on shortage I was able to get my brand new car quick enough. Definitely recommend Guang as a professional sales person at the dealership.

  • Chantelle Lauron

Dealt with Guang and he was a pleasure, great customer service and IMMENSE product knowledge. It is obvious that he takes pride in his work. He made us feel comfortable and welcome while being very professional. The entire 3 point motor group was fantastic and made the purchase of our c300 easy.

  • Daniel Tran

Many thanks to Luke Campbell for your impeccable service. He was extremely professional and friendly during the whole buying process. He was not pushy nor did he pressure us to buy. Thank you Luke for your help. If anyone is searching for a new Mercedes we highly recommend going to see Luke.

  • Pete B

George Krepis has been our Mercedes Benz salesman for well over a decade. We have purchased 7 new vehicles from him over this time. He knows us well enough to know what we want and to get the deal done. Thanks for all the years of service George look forward to the next 7 cars :0

  • Catherine Megaloudis

Thank you to Guang and Khaled for a great experience. Initially we just went to 3 Point to "have a look", two weeks later we picked up our new GLC 300 Coupe. What a great car, great experience everyone there was so accommodating and helpful. Will definitely buy from there again.

  • Amanda H

Came here fir a coolant check after the light came on. They were so incredibly helpful and accommodating. Called them first and they said to just drop in. I waited for about 10 minutes there and they did the job on the spot. So quick and easy, will go back!

  • John G

Service my car here for a few years and dealt with Hadi. Great service from him. Very good job from the mechanics and fair pricing and honest work done on my car ehich I cant say about other Mercedes dealers which is why I travel further to service my car

  • Michael Mancewicz

Only nice to you when you’re about to purchase a car. As soon as you want to sell or move away from Mercedes they will not even acknowledge you. Also Mercedes build quality and reliability are really poor even when paying top dollar. Never again Mercedes.

  • Prue Shepherd

Fantastic service from Haydar, who was both courteous and forthright. Haydar organised to have our vehicle fitted out to specification and ensured that all stages of the purchase were handled in a timely and professional manner. Highly recommend!

  • Peyvand Ahmadpour

When you are paying top money for a top of the range car, the least you expect is to have a descent customer support and service and at least get a good car. I totally regrt buying Mercedes, I should have stick with Japanees or Korean cars.

  • nguyen tri

I am writing this review with great disappointment regarding my experience with the GLB200 with the registration number PUNOTN I purchased approximately 18 months ago. Within this relatively short timeframe, I have encountered severe issues

  • Ishara Chithrapathra

I would love to thank Mirando and Guang for providing me excellent service when i get my new s class. Very efficient and friendly service. Never hesitated to answer all my questions. Very professional and easy to deal with. Been to so many

  • Damon Acquaviva

Recently bought my first Mercedes-Benz AMG and the experience was seamless and very professional from the day I ordered the car I got constant updates along the way and any questions I asked were answered, this happened all the way through

  • Kiarah

I had a wonderful time when purchasing my first GLA. Luke Campbell made sure I felt confident in my choice of car and was extremely knowledgeable, able to answer all questions I threw at him. He was very helpful and continues to follow up

  • Cindy Zhang

I had a lovely experience when buying my first Mercedes. Guang was patient throughout his interactions with us and was very knowledgeable about the different features of the car. He helped us decide step by step what was the most suitable

  • Jason K

The initial sale of my parents in law S450 was of a high standard thanks to the friendly and professional sales person. But then a couple of minor issues with the vehicle and that's when we learnt of the poor aftersales service at 3 point

  • Eliot karthikeya Kandakumar Rajappa

Went for a test driving a demo vehicle and ended up buying a brand new car at a great discount. The salesperson Sathis Bhaskaran looked after me and my son very well. The receptionist found a kids drink, and hospitality is excellent. The

  • Jove Zhou

We have brought 2 cars previously from the Fairfield store, came back last week to search a replacement. I was greeted by Guang, he’s very patient and went through the range with me, explained the feature. As a woman I feel respected and

  • Dison Hanna

In all my years of dealing with different dealerships and advisors Hadi from 3 point Fairfield has topped it off the best customer service by a mile and goes above and beyond to make your experience the best it could be, Mercedes is very

  • Sean W.

Merc is a leading commercial vehicle automotive brand just like others on the market, but what differentiates 3 Point Motors Fairfield from others is the visceral customer experience that the Sales Professionals like Guang Xu provides to

  • Zhang Karsin

Our A45s purchasing experience with Luke Campbell couldn’t be better. He was assorted to provide as much as he can to make sure the entire transaction smoothly, not only with just the Mercedes, but also with the trade in vehicle. Highly

  • abhishekverma99

Guang Lan Xu is a thoroughly dishonest sales representative. Agreed in writing to a purchase price and then arbitrarily changes it. Very poor communication, poor customer services and happy to break written agreements. Have bought Mercs

  • Glenn Mcblane

Ordered my new Sprinter Van from Danny Cronin and I must say the whole selection/delivery process and the handover was nothing short of first class, Danny’s knowledge of the Van made deciding very easy. It was a pleasure doing business.

  • Hima Veernala

Just recently bought our first Mercedes car and the experience as a whole was very smooth and satisfying. We dealt with Sathis Bhaskaran who was very informative and professional. He was very experienced and answered all our queries. He

  • Chris Cap

Guang Lan Xu is an absolute superstar and if you want exceptional customer service then find this guy! We started our journey 6-months ago and despite putting him through delays whilst we had to do other things before purchasing, Guang

  • Maria Ciavarella

I would like to thank Luke Campbell from 3 point motors Fairfield for his professionalism shown to me through my dealings with him whilst purchasing my car. I have dealt with Luke on numerous occasions prior and he has been nothing but

  • Kon Kombotis

AMG owners beware. I took my 2020 C63S Coupe for its second year service & received a phone call advising that all the brake pads need replacing. I have only done 21,000 kms & depending on one's driving habits, the brake pads should be

  • Jennifer Butler

Very happy with the experience we have had to date. I love the fact that the sales guy who sold us our new car is the one who has been checking in on us every few weeks to see how we are going. I am not sure if this is their normal

  • Ainsley Sinicco

Deciding to purchase my car through 3 point was a no brainer. It’s great walking into a dealership and receiving great customer service. The after care you receive from the 3 point team is second to none, and the buying process is

  • Dennis Chronis

Thank you to Khaled and James for a thoroughly enjoyable experience on the delivery of my new car, their service and expertise was second to none , can’t recommend these guys enough, great work great service, thank you so much .

  • s C

The team at 3 point are totally devoted to impressing. From Raymond in spare parts to Alf in new car sales and Malcolm in service. They always treat my cars and my family with utmost professional courtesy. Well done.

  • Ben Vass

First time buying a Mercedes. George was an absolute pleasure do deal with and went above and beyond what my expectations were. The service didn’t quite stop there though, his follow up post sale has been

  • xiaoyu Zhu

This will be the best Mercedes dealer I will recommend you to go, I've purchased 4 cars from them, Luke Campbell helped me with all my inquiries and he handled with helpful, professional and welcoming.

  • Simon Wood

I’ve been dealing with Steve Vitali over the past 5 years across 4 different purchases and I can’t complement him and the 3 Point team more highly. Honest, fit for purpose advice. 5/5 every time.

  • Belinda Elgammal

Thank you to Khaled & Guang for helping us with the sale of our new Mercedes AMG GLE53 & the trade in of our old Mercedes GLE250d, they were so helpful & prompt through the whole procedure.

  • Robbi Cap

Fabuolous sevuce as always, quick, detailed and efficient and they have great communication throughout tye whole process. Matthew Horton is an absolute gem and excellent at his job!

  • Katy Yan

My husband and I are always happy to come back to this particular Mercedes-Benz dealership. The people we have dealt with have provide us with top notch service with high

  • Tim Smith

Had a great experience dealing with the service department. They were very professional, courteous and a pleasure to deal with. I would highly recommend them.

  • My Chau

Poor service, Doesn't even try to be understanding to what the customers needs. Not worth to spend any of your hard earn money into this dealership

  • Uvais Komath

Booked in a MY 20 car but they gave me MY 19 December car. They gave metallic paint as complementary but didn't tell me that the stock is older.

  • troy johns

Fantastic service from the team; super friendly and courteous. Great communication and very respectful. Highly recommend!

  • Neil W

Thanks team for everything. You deserve 5 stars from me! Khaled has been wonderful with my circumstances.

  • Jack

GLE A service + recall. Friendly staff. Effective process. Perfect experience with 3 point fairfield.

  • Alex Petropoulos

Matt is an absolute gentleman, so far our easiest experience dealing with 3 point motors.

  • Nick Mitreski

Matt in service area looked after us well. Very helpful and excellent customer service.

  • Abdulhameed Al-Qawasmi

BE AWARE I Feel guilty to rate this thing with one star as it should be ZERO !!! They

  • Trish Kerin

Great service by Adele when car was in for service. Thorough explanation of work.

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