It’s unfortunate that I have to post this review. I gave feedback to the owner, Laurie, and she didn’t respond accordingly so I’m left to share my experience for other customers. I reserved a bounce house and table/chairs for a birthday party on Sat. 12/1. I questioned the $25 trip charge since we are also in Laveen, and she updated my invoice with the $25 credited. On Wed. 11/28, I cancelled the bounce house (since it was going to be cold on Sat.) and Laurie received the cancellation request on Thurs. 11/29. She was very accommodating and during that email exchange, I asked if a pony ride could be scheduled instead. She gave me some options, 1:30-2:30 or earlier or 5-6pm. I chose 5-6pm since the party started at 3pm. On Sat., I reviewed the updated invoice and saw that the trip charge was applied again, and it’s this part that gets very frustrating since much of it doesn’t make sense. When I emailed Laurie about it, she replied that the change to my order now required another trip (one to set up the table/chairs, one for the pony ride, one to pick up table set), so I asked her if they could just take the table/chairs when the pony person leaves so another trip out wouldn’t be required, and she said yes. It wasn’t until after the party ended that I saw another email from Laurie I had missed earlier outlining that the system applied the trip charge because my order didn’t qualify for the particular $25 promo she used and that the trip charge applies to different drivers (?) and not the amount of trips (?) as she responded with earlier... so now the rules are different because I eliminated the extra trip she originally said was the reason (?). I emailed Laurie back and expressed my disappointment that her explanation is now different and I wish I would have known that... however, system or not, she should have just credited the trip charge since it makes no matter to a customer if it’s a different driver. In my response to Laurie after the party, I also provided feedback on the whole pony ride experience: - They were almost an hour late (5:50) and it was dark by the time the kids were able to ride the pony. So all pictures are in the dark. - The driver commented almost immediately on how the pony had done 4 other parties prior and is probably tired so I’m now nervous kids will be left disappointed. - During the pony ride, we had to give water and carrots to the pony because I felt so bad for her. Why they didn’t already have that for the pony is just beyond me. - The pony pooped twice, and since it was dark, I had to place trash bags on them so kids/parents wouldn’t step on them. Again, probably not a problem if it wasn’t dark already. - The driver took a long time to clean up, pack up, and load up so we ended up packing the table/chairs and watching the pony while she had handled other things. It was clearly evident that a second pony person is required to help with the items one person can’t do while trying to manage the pony and pony rides. In Laurie’s response I read today, there is NO accountability at all. She apologized they were late but blamed traffic, etc, and proceeds to passively imply that my experience is a result of a last minute change to the reservation (not sure how a change request on 11/28 is considered last minute on a party for 12/1!)... so the trip charge is due to the different drivers assigned (again, wasn’t the first explanation given), and she was ‘amazed’ the pony person actually was able to ‘squeeze’ us in last minute and proceeded with the event even though it was so late... okay... they are the ones who provided me with the 5-6pm slot as if it’s a regular time slot! If there’s a chance the pony ride could be canceled from them, that should be disclosed ahead of time. All in all, Laurie’s responses either don’t make sense or is just unacceptable from a customer’s perspective. I’ve ordered from them before and had no issues, but it’s when you do have a problem that you see how truly good a company is in how they handle the issue/s. Clearly, they need some work in this area.

The bounce house was nice and it seemed clean... Unlike how a previous employee left a review saying they're never cleaned. I had days of going back and forth between the city of Peoria and Laurie the owner. I reserved a bounce house 7 + weeks in advance and she assured me that they do business with the city of Peoria all the time and I would have no problems having a bounce house at a community park in the city of Peoria. Well the party was planned for a Sunday and the city called me Friday when they were printing permits for the weekend to tell me that " a child's joy" insurance cert was expired. Laurie forwarded me the information in an email. But that's not was the city wanted. I'm not a bounce house rental professional i don't know what information or requirements you need. That's for you to handle not me. The city was telling me that they we're not an approved vendor and no bounce house would be allowed, so on and so forth. I kept calling Laurie and every time she seemed more irritated with me like I was bothering her. Oh I'm sorry that I am paying you to provide a service for me and your paper work with they city is not up to date. You knew 7 almost 8 weeks in advance.... Weather it was the city that was incorrectly informed or " a child's joy" I would never expect the customer to handle the problem nor would I give them attitude. I was extremely frustrated and worried that my sons birthday would be ruined. I had to basically beg the park ranger to allow us to keep the bounce house up and had to wasted of an hour talking to him and being on the phone with her the day of the party while I was trying to set up. The girl that delivered the bounce house was super nice and understanding. 3 stars for poor customer service on the owners part. Do you research before hand if you have plans for anything other than your back yard. I had a bad experience a doubt that I will ever plan for a bounce house again, through a child's joy or some one else.

This company should receive 0 stars. The interaction I had with Laurie was absolutely appalling. I have never once in my life been yelled by the owner of a company, until now. I worked with Laurie on renting a bounce house for my daughter’s birthday party. The City of Chandler required insurance documentation from A Child’s Joy, and there was a pretty tight deadline because of the holidays. When I tried to get Laurie’s cooperation she got extremely nasty with me and yelled at me over the phone. When I asked her why she was getting angry with me, she offered no explanation and continued to yell at me and vent to me about “how busy I am, and I guess I will just stop what I am doing and go get those documents for you right now!” She was incredibly rude and unaccommodating, so I cancelled my reservation with her and hired another company for much cheaper. While trying to cancel my reservation she argued with me and refused to refund my deposit despite the contract stating I am entitled to a refund. Not once did I receive an apology for her behavior either. Please do not give this woman your money, there are plenty of event rental places that are cheaper, will provide a generator for you, and will not speak to you in the manner Laurie did to me. She should not be running a business.

Such a great party experience! My 4 year old daughter said she wanted to ride a pony for her 4th birthday, we initially thought about going horseback riding somewhere in the valley but during my google mission I came upon A Child's Joy & I am sooo happy I did!! $165 for a pony rental that is a steal!!! I would have paid 3x that at some amusement park for just an hour. Plus all the great upgrades from regular jumpy houses to water slides & slip & slides we found everything we needed in one place for a great price under $400! They called Thursday evening to let us know our slide could be delivered Friday and we could get it for an extra day which was Awesome unfortunately we did not get to take advantage of the slide for the extra day due to running around last minute party things but I did not have to worry about what time it would be arriving the day of the party. We scheduled our pony's arrival to start at 4:30 pm & he was RIGHT on time. So perfect!! Trigger was such a beauty & so sweet & soft. We had some rough winds during our pony rides but he was GREAT!! Everything from scheduling to picking out the right size water slide for my toddler was so easy & the owner was very helpful and responsive to my texts & emails. Thank you for everything. =)

Great company! Laurie was pleasant, accommodating, and very professional. On the day of our big pony party 2/1 we realized we made an error and did not order a second table. We called laurie and she was able to send one out with our pony with no issues whatsoever. The bounce house was clean and appealing to the eye. We all loved Fiona the pony, she was calm, she did well with all the wild kids running around, and she was absolutely beautiful. She came prepared, decked out in her unicorn gear with bows in her mane. Delivery staff were pleasant and knew exactly what they were doing. Our pony guide introduced us to Fiona and let us feed her just a few carrots (not too many so she wouldn't get a belly ache). The price was insanely reasonable. A Child's Joy will be highly recommended by me! Thank you Laurie and staff for everything you did to make my daughters pony party absolutely perfect! We'll be back next year. Melissa, Leo, and Sierra

I can not begin to explain how rude Laurie is. She is unprofessional and extremely mean. I contacted her to cancel my order, according to the contract it said I could cancel for a refund as long as I called before seven am or before equipment is set up. She argued with me saying I had to call before 24 hours and that I would not get my tables or a refund. Only when I said I read the contract did she change and say well I can still deliver but you won’t get a refund. Even though it was no where near the time of the party and tables were not there. She was so rude she then just hung up on me. Please save your self. I’ll post copy or picture of contract if anyone wants to see.

Have yet to even use their services, but can say that after a day of speaking with many bounce house companies..... getting Laurie on the phone was a breath of fresh air. She was so informative, kind..... and after speaking with her I forgot I had even considered going with anyone else. She had exactly what I wanted, at a great rate. And was so accommodating with our schedule. I am looking forward to leaving another review on their services after experiencing drop off, pick up, and their product. I anticipate it will be a great experience.

What an enchanted beautiful Unicorn Pony Birthday !!!! Laurie was extremely sweet to work with! She brought a beautifully decorated pony to our daughters 9th Birthday ! She was professional and on time. Laurie was incredibly sweet she interacted with all the girls an gave them multiple pony rides. She helped pose the pony with everyone. She even let the girls feed him carrots. Thank you for helping to make the best memories! You made the day so special ! Thank you so much we can’t to have you back again!

Used this company for my son's birthday (3yrs old) and couldn't be happier! They were very friendly. The reservation process (online) was easy, quick, simple to use. The set up was quick, the two guys that came did a great job and answered questions I had. They were on time and very friendly. The party went great, no problems with the equipment (bounce house) and the pick up was very smooth and quick as well. Great customer service skills. Truly a company that takes care of its customers!

Amazing service . I rented the bounce house and petting zoo with donkey . They arrived early to set up and we were able to start a little earlier than scheduled. Laurie was quick to answer questions and was even able to make a last minute change 2 days before the party , we wanted to add the donkey . The gentleman that set up everything was also very friendly and did a great job . The animals were very docile and the kids had a blast . Impressed with everything.

Horrible and unprofessional whoever was texting back which was probably Laurie because I called before text and it was her voicemail ) was rude !!!! I didn’t have an exact address at the moment and wanted to know pricing and if the date I wanted for my daughter event was available. Once I got an adress the next day and informed they never wrote back untill Tuesday stating my zip was wrong which even if was wrong or not shouldn’t have taken three days to respond.

Jim, the delivery guy, did an amazing job! He was very nice, courteous and even helped my sister unload her grill!!! This is the second time I've used A Child's Joy and it has been an awesome experience! I never had any issues with the service or payment. I am most definitely using this company again! You have all helped make my son's 1st birthday one to remember! Thank you very much! I will most definitely recommend you to friends and family! :-)

Our school's PTA used A Child's Joy for our fall festival this year and it turned out great!! Not only did they have a great selection of rides and bounce houses, the kids also loved the petting zoo. Laurie and her staff were so great to work with, and even extra accommodating to get everything set up and taking down during our tight schedule with school hours. Would definitely use them again!! Thank you!!

Working with A Child's Joy was a great experience for our organization. We rented, inflatables, a dunk tank, carnival booths and the petting zoo.Laurie's team was hard working through the entire setup process, providing us with everything we needed for a successful event.  After our event, her team did an excellent job of tearing down and cleaning up.  Laurie's team could not have done a better job for us!

Laurie and her team are fabulous!! I called a few places on a Wednesday night for a Saturday birthday party rental and left all voicemails. Less than 10 minutes later Laurie called back and we booked the bounce house I wanted! They arrived on time, house was clean and perfect! We were even able to keep it overnight at no extra charge! Will definitely be using them for all my future rentals!

Worse customer service EVER, person replying to my texts messages kept ignoring me instead of just telling me they were NOT AVAILABLE! Talking about let me verify start times of events and routes. NEVER did that person get back to me even though I kept texting them asking for updates. I wouldn’t even think about reaching out to them if I were you. I wish I could do ZERO stars.

Not a worthy company. Delivered a bounce house with a broken cord that wouldn’t stay inflated. Told us it wasn’t their job to come back and run the bounce house when we called them. Finally came back after much pleading to fix their broken cord, meanwhile half our party is over. Never again giving these people business

We had record-setting fun with our petting zoo! Critters delivered exactly on time and attended to constantly including cleaning up nature's droppins. One of the best parties I've ever thrown, and although we had some kids there - the "grown-ups" are anxious for a repeat performance. Highly HIGHLY recommended!!!

We rented a water slide, sno-cone machine, tables and chairs for my daughter's birthday party this year. The team of two arrived the morning of the event and set up with plenty of time to spare and came the following the day to remove everything. I will definitely use them again in the future!!

What a huge surprise! Last minute reservation and they had an awesome princess bounce house in stock. This thing was HUGE. I think my entire neighborhood could see it. Set up was fast, let us keep in overnight so we had an entire day to jump and play. Great service. Thank you!

Excellent as usual. Delivery was as expected and the two people that delivered it were great. The kids had an absolute blast with the Hydroblaster and dunk tank. Look forward to seeing them again next year. Laurie was great to deal with when making reservations

Was quoted one price and got charged more. The bounce house was nice the people that delivered was nice. But what I thought would be 123 plus 20 dollar tip ended up being 143.00 plus 30.00 tip.. Not happy and will NEVER use or refer them again. Not happy!!!!!

Everything was amazing. The bounce house was delivered early- so that was an added bonus. Both guys that set-up and took down the bounce house were very professional and efficient. I would absolutely recommend 'A Child's Joy' to anyone.

A Child's Joy is a great company! They are friendly, on time, dependable and have many fun party items to choose from. Whenever we have another party A Child's Joy will be our first choice. Thanks for the great service!

We had the dunk tank delivered for my son's 13th birthday party. The kids loved it and all took turns in the dunk tank after dunking my son 13 times. The dunk tank was awesome and made the party a huge success!

The animals were amazing very sweet and gentle. The pony was a sweetie, did such a good job! I recommend this 100% for kids birthday parties, and even regular parties that have children attending!

Last minute delivery, let us even keep it over night. Very friendly staff. When all others were sold out, Laurie pulled through! Thank you Pendergrass'! I would recommend a million times!

They came to my sons birthday party and the animals were well cared for, clean and healthy. They were also really friendly! Made for a fun evening!

Our daughters birthday party with the petting zoo was a huge hit! The animals were very sweet and the kids loved petting and holding them.

A great company. Their petting zoo and bounce houses were the highlight of event.

Definitely Recommend this Company, super friendly staff, great services.

It's a good place to rent bouncy houses

On time and ready!!!

This is a fun place