The Southpark ATT&T in Charlotte NC store manager is amazing. Extremely informed about their products, willing to make sure we had a plan that met our needs, patient and very pleasant. I have worked in the service industry & her care was beyond extraordinary. Her name is Manuela. She is a treasure that AT&T should treat well!

I went in on Friday night 10/13 for some phone accessories. Both of the ladies working were extremely nice and welcoming as soon as I walked in. Ashley helped me with my purchase, and provided amazing customer service. I was impressed she walked me out to the door once my purchase was complete. I’ll definitely be back!

Came in to get a charger quickly and worked with Oscar. He was super helpful. I purchased the wrong charger, he was able to help me replace it, and even let me set up shop to get some work done quickly so I wouldn't miss an important call. I appreciate him, his flexibility and helpfulness. Oscar is awesome!!!

Went there to get a prepaid SIM. Purchased it and the representative put it into my phone, the SIM did not work with my phone, but no refund!!! So, paid 55$ and got a useless SIM, bad service! Went to T-mobile afterwards, it was not a problem of the phone, their SIM works perfectly!

Karon and Mark were very helpful setting up my new phone. We spent most of the afternoon together and both were very friendly and we had a great time going over my options and they were able to keep me within my budget. A+ customer service!!!

Poor customer service. The new guy tried to help me, but he was struggling to help me. None of the other team members stepped in to assist him. He had to keep asking them questions because he did not know. I am no longer with AT & T because

Mark Hampton is the manager at the Fairview store. I've been to the store twice and his customer service is horrible. The first time he took a customer before me even though they came in after me. The second time I had a 5PM appointment and

When I asked Alan to check us in he asked us to be seated and someone would assist us with that. 2 other guests were placed in the queue ahead of us. Then we got Oscar for our return. He continuously stated that it had been 15 days from the

Due to a death in my family, I have been trying to close this account since August. This store (and company in general) provided zero help or assistance. They kept pawning off my needs to other people on their corporate team via phone. The

After buying a 700 dollar phone with a screen protector and case they refused to honor their own return policy of the phone case. Called AT&T directly and they said we were within the correct timeframe and they refunded to our account over

trying to get a replacement for a sim, I was asked for ID. Because ID was not a US ID, the person asked for passport. I asked him to scan ID and that it would work as it does at the airport, and he refused. showed passport copy and refused

Kaiden was extremely helpful and expert with my problem and need to purchase a new iPhone. She walked me through the process step-by-step and found the most reasonable (price-wise) option which I greatly appreciated. I cannot recommend her

Kenneth Furtick, Manager of the South Park store in Charlotte, NC was awesome in helping me resolve a complicated issue. There were too many difficult details to list here, but I so appreciated Ken's patience, kindness and humor in telling

Customer service set me up with an appointment to this store to complete a phone process that reportedly could only be done in person. That was inconvenient but I arranged my schedule around the appointment and arrived on time, only to be

I have nothing but praise for Kaiden who helped me out today with setting up a new line. I received fast, professional service and it was an overall great experience. Kaiden was friendly and personable. I highly recommend this location! I

My partner and I were both scammed by AT&T. When going into this particular store, we were on completely different plans all together. I had a simple question about my plan but Chris, the first net specialist, talked up first net and sold

Takeim was the associate that assisted us. He was extremely helpful and kind during the process as my fiancé was leaving her Verizon carrier to come over to AT&T… He explained everything thoroughly and found us the best possible price to

I got an iPhone 12 three days ago but returned to this store because I had questions about a promo and other questions regarding my plan. Oscar explained the promo clearly and concisely, helped me compare other plans to the current one I

Went in for just a screen protector. Expected to only be in there about five minutes. They kept trying to upsell different products and packages. I kept saying no several times. Felt like a car dealership. They came back with the manager

I went to this AT&T just to check out a new phone case. I had some of the best service I’ve experienced in an AT&T store. The young man I spoke with explained to me how I could save some money(which is my favorite thing) on my bill after

I have been a loyal AT&T customer for 23 years. If it were possible to rate this store a negative 0 I would. The manager K. Furtick and his the store associate Oscar are not good representatives of AT&T. I was lied to by both and had to

If you need help ask for Armani. Great guy, not pushy, up front and helpful. He was very patient while we searched the area for inventory on the new S10+. Which he also stated was currently back order and gave an estimated delivery time

Had an unpleasant experience today, bringing me here. It started with being #1 on the cue and getting skipped, and then being attended by three employees because each had something better to do (going home, and watching the game on the

Robert was extremely patient and helpful with my family of 4. He seamlessly added a new line, traded in 3 phones, put on 4 screen protectors, added Apple Care for all 4 new phones and helped get us the best deal possible. The manager

Stores are all about new activations, I guess, bc that's what sales reps make the most money on. Nothing appreciative for loyal, 20 year customers? We get the same thing brand new customers get - payments on any of the outrageously

Bennie Mitchell was my AT&T sales associate and made my experience perfect! He was very knowledgeable answered all my questions and helped me with exactly what I wanted! He went above and beyond and was happy doing so!

Came in for a new SIM and employees were very helpful! Im new to AT&T so I had a lot of questions but the staff was patient with me and answered all my questions while also getting me on my way in a timely fashion.

Kaiden was super helpful getting a new phone and line added. She walked me through the deals, my options, and even saved me money on the family plan by finding a better one. Fast and efficient. Thank you so much!

The manager Dakota and the Associate Brandon made this the best phone purchasing experience we have ever had. We went in with a problem and came out smiling. Definitely will make this our AT&T store of choice.

Our sales rep Miranda was amazing! She was so knowledgeable and kind. She was able to answer all our questions and concerns. Highly recommend this store and Miranda as the place to go to for all AT&T needs!

Steven was very friendly, patient and answered all my questions. I most appreciated he knew all your products and how they worked! Great service, and you had everything I needed!!

I just left the corporate store at Northlake because of their lack of customer service. Here; staff was ready to work with my account and add a new line. Overall took

Ask for Miranda. She is the best customer service representative that I have ever met. You can tell that she really cares about her customers happiness.

I have mixed feelings about the store as a whole… however… Steven is super personable and was a joy to work with today. I’ll give him the 5 stars!

Unhappy with the store team and AT&T, I have to change company. The AT&T online, telephone support and in Southpark branch team members continue

BEWARE OF BRANDON - The worst customer service I’ve ever experienced. So entitled and rude, blatantly trying NOT to help you. Unbelievable!!!

Looking to upgrade. Old phone. No deals. When I suggested switching companies, the employee did nothing to try and keep my business.

I called the telephone number I was told on the phone one cannot shop in the store but only online. The operator was rude .

I want to trade in my iPhone 12. How? I wanted to deal with a store. But no! I had to do it in line. Bad experience.

It’s just ok… just remember if you go streaming, you don’t get Any support