I cannot express enough what terrible customer service this dealership provides in their service department. Multiple times they have tried to price gouge me for services, including but not limited to trying to charge me over $400 for a simple diagnostic (without even charging for the actual service) and trying to charge me more than double what other dealerships are charging for parts and labor for simple, routine services. Most recently, I came in for a 7AM service, only to waste time and gas getting there to be turned away and told they don’t have the part in stock. I’m really not trying to be a Karen posting this review, but I will advise anyone bringing their Acura here to go to Ron Tonkin Acura in Beaverton. That dealership has friendly service people and will not take you over the coals like these guys do. 0/10 - will never bring my car here again.

I had the most professional experience at the Acura dealership in Portland. They’ve done incredible work in my car runs so much better! James, who is the service manager has helped me twice and everything goes flawlessly. He is incredibly professional and they even meet you at your car to help you unload for a service. I have decided to pay dealership prices, which are very comparable actually, to my other mechanic, who was more expensive for a full synthetic Oil change. I have decided to change over truly due to the experience and the work for this done on your car.

I had a recall on my Acura Mdx and was assigned to work with Chad. He explained to me a few other service my car needed and took care of my car and gave me excellent service. I am not a fan of going to dealers for service but I gained some trust working with Chad. I highle recommend working with him! Definately a whole better experience.

Chad was extremely friendly and helped me out with any questions I had. He also was very thorough with the few questions I did ask. Amazing attitude and all around awesome guy to deal with. Got my transmission fluid flushed in my 2005 Acura RL, only took about an hour and my car is back to shifting without me even being able to feel it.

Chad did a great job getting my vehicle serviced today. It was done quickly and completed for less than the estimated price. They always do an excellent job and are always transparent about costs when we get our cars serviced here. Chad even found a coupon for twice the savings of the coupon that I had. Many thanks.

They did everything they said they would, contacted me to let me know when there were changes or something else that they found. I really felt like they did a thorough job with customer service and vehicle service. My service writer was very helpful and knowledgeable about the work being done.

I brought my car in to express service today with an issue that was small. But your team service manager James treated it like an issue that was important! He could not have been more professional and kind. I came away with a great impression of this dealership. Thanks again James!

I had a very positive experience working with Chad in the Service Department. He kindly offered detailed information about what my car needed and kept my informed of the progress while I was waiting. I felt well taken care of and would go back again!

I went there for parts and while I was there I asked service about a recall notice I had received. They said it could be done right away in a short time. It was completed while we looked at the new models. Everyone is very courteous and friendly.

I think Acura's service is not as good as before. I took my car in for recalled auto engine IDLE. The auto-idle stop system is defective and sometimes fails to restart the cars' engines at a stop. Before I took it in, my vehicle IDLE still

I took my vehicle in for a routine oil change, and to research a "Check Engine" light issue. After the diagnostic check the quote for the work needed was well over $1,000. I decided before I had the additional work done, I wanted to get

Brought my new car in to fix a warranty issue and my car was returned with scratches that I do not recall seeing previously on March 23. Reached out to the service team with photos of the damage and they responded the next day said the

I needed the bottom of my car checked for an AirTag which they did without an appointment. They understand the situation and I did not wait long for them to do it. I have had good experiences every time I have come to this dealership.

Service advisor Chad was great took my car in because I thought I had a nail in my tire but they checked n put air in all of my tires and told me that everything was good told me there was no leak. Was really happy with their service

I really appreciate Chad; I've worked in customer service my whole life, Chad is the kind of person you'd want to clone if you were a business. He puts me first, is a great communicator and, seriously, he's just plain nice.

My glass repair was handled timely. I was kept up to date on the repair stays as I waited for my car. My car was cleaned without any scratches to my interior (from the glass). My vehicle looks great!! Thanks Chad and team.

I took our 2017 Acura RDX in for transmission service / software update and an oil change. It should not take all day from 8:00 AM until 5:00 PM to do a simple oil change and transmission flush and update.

The service department did great. And...I went on Black Friday and there was a coupon! Winning! My only suggestion is that you offer tea bags in the waiting area - ha! Thanks for the great service!

Very helpful and went out of their way to give me extra information about questions I had. Chad is such an amazing guy who treats his customers well and makes sure they are set up for success.

Chad was great, very professional and polite. Explained the process in detail. Waiting area was clean and had fresh coffee. This was my first time at this location and i will come back.

Chad was extremely helpful and communicative, made sure I was well informed every step of the way. I know my car is being well taken care of when I bring it here. ❤️

Everyone in Service department do such a good job at making you feel welcome. From the first initial greet to the end of the service. Chad is my go to guy!

James from the service department was really nice and informative about the issue I was having with my vehicle. Wil definitely be back for my next service.

Always the best service when I go in. Very attentive and polite. James is a great Mechanic. Steven and Elijah have great customer service.

Ernie was very helpful, personable, and easy to work with. Everyone else we were in contact with were also friendly and engaging.

Excellent experience the service department took great care of my car. Also they were friendly helpful and professional.

My experience was easy and smooth as usual. Chad does a great job and assured me he is here to help whenever needed.

Best people around and the service dept just installed new exhaust on my 2022 NSX. Flawless service!

Stephen was very professional and friendly and made sure our service was completed promptly.

Very professional and efficient! I will not take my car to any other dealership. 5/5 stars!