Despite running 30-min late for my appointment, I was attended professionally and welcomed nevertheless, which is a testament to Acura of Sherman Oaks' excellent customer service department, exemplified by consultant Adair Obrien. I took my 2018 Acura MDX for B1 and B3 service at 90,000 miles, a milestone in the life of an automobile I think. Could have taken it to my private mechanic but wanted Acura's eyes and expertise in its multipoint inspection to thoroughly assess where my SUV was along its trajectory of operation, how long I should hold on to this beautiful ride, and to face the future informed with valuable data. Boy, it's quite valuable, too! From wiper blades to rotors and arm bushings, and what such itemized repairs cost to optimize performance at near factory specifications, Acura of Sherman Oaks voluntarily provided me with details it didn't have to provide, educated me as a consumer-driver when I hadn't specifically asked for it. This is respect for the customer's hard-earned dollar at its finest and I commend the professionalism observed here. Top-notch work as I've come to expect from this dealership to no surprise. Now, professionalism and precision isn't cheap. Duh. So if you're looking for bargain shopping, this isn't it; Acura's eyeballing runs on the expensive side for typical members of the proletariat; that said, every so often you need the product's engineers to give your ride a look-and-see, like consulting a top-tier surgeon or meeting with a business mogul in the heat of 4th Quarter decisions. Time's running out and solid, no-nonsense answers--'tell it to me straight's!--is more valuable than the above-average price that often scare people into the bargain bin where cheap toy cars linger in hopes of purchase, finally. But this isn't a cheap toy car, right? A little over-budget, sure, but worth it when it counts. Yet, Adair hunted for discounts to lessen the blow to my wallet as much as possible, thankfully . It took about as long as expected, their spread in the waiting area isn't what it once was years ago, but it was clean and friendly and quiet, with beautiful cars to look at or not. Drank an espresso, a coffee, ate an apple , took a walk to the park, while Adair kept me informed via text message. Nice job, Acura of Sherman Oaks!

I want to thank Dmitrii Fateev for being so professional, knowledgeable, and attentive. We first stopped by at the Acura of Sherman Oaks earlier in 2023 just to look at an MDX and met Dmitrii. We told him that we weren't looking to buy just yet and he still took his time to show us the MDX's, explain to us the differences between the models, and even had us test drive two different models while explaining all the features in each. He is extremely knowledgeable. It was truly a pleasure test driving the vehicles on our first visit. We did talk about some numbers but he was not pushy at all, just giving us information which we appreciated greatly. After test driving other vehicles that we were considering, nothing came close to the experience we had at Acura of Sherman Oaks with Dmitrii Fateev. When we were ready to buy later in 2023, we came back specifically to Acura of Sherman Oaks to speak with Dmitrii. Before coming in the second time, we spoke with Dmitrii over the phone since we knew the vehicle we wanted and agreed on the lease terms over the phone He once again was very professional and was very easy to deal with. He explained all the terms and made sure we were comfortable with the purchase, I heard stories about how the vehicle buying process is but with Dmitrii it was a pleasant experience. We are extremely happy with the Dmitrii, the vehicle we are leasing, and the whole experience. Acura of Sherman Oaks is lucky to have such a fantastic employee. If you consider buying an Acura, we highly recommend to go speak with Dmitrii Fateev. Thank you Dmitrii!

Bought car that turned out to be too small to be safe. The check engine gone light was on so they had it all the Lexus dealer almost a month but I would have paid the 1500 to return it but no one picked up the phon. Fast forward I ended up buying a larger suv from Lexus Santa Monica I traded in the car I bought from them waited almost two hour to talk to someone to get a refund on the warranty I paid for because no one can be reached no matter how many messages you leave. No one acknowledged my waiting on the couch I was told they would get with me when they finish by the receptionist the what they were doing no one even spoke to me after. Seems like customer service goes only as far as if you are about to pay you get served. Other than that they don’t care to notice . They already made money off me. If you are looking for customer service it might be wise to look somewhere up the road.

Wish there is negative stars I can give, worst car buying experience we ever had, DO NOT come to this dealer everyone, we brought a use 2021 TLX, it was late at night when we made the deal, cars have some scratches and we wanted to buy it after that is fixed, but the sale person promised to fix it but we have to bring it back, we said we live far away from the dealer, about 45 minutes drive, the sales person promised a full tank of gas when we bring it back, now we been trying to make appointment to fix the scratches, the dealer have been given us the run around, 1st appointment they said they don’t have the parts, 2nd appointment they said they can’t do everything in 1 day and we have to leave the car there for 2 days but no loaner’s car provide, look like this dealer don’t want to keep theirs promise so we are going to take them to court.

BUYER BEWARE!! DO NOT TRUST THIS PLACE! I purchased a set of 4 shocks and struts from this place only to find out from my mechanic that they are defective. When I purchased them the guy at the counter said they have a 1 year warranty. When I went back to get them exchanged the guy refused. My car has been at the mechanic for 5 days now because the shocks can’t be installed because they have a manufacturer defect and they refuse to work with me. The shocks are new have not been installed. The guy at the counter refuses to help me to exchange them. He was rude and he said that I should exchange my mechanic. He was also asking me to give him the name and address of my mechanic. I am going back tomorrow and if they refuse to honor their one year warranty I will have to take legal action as this is costing me money and time. Very disappointed!

Not a good experience in terms of communication. Vehicle was supposed to be picked up on 5/9 by the shipping company. But the dealer said it won't be ready by then even though earlier it was supposed to be ready by then. So cancelled the pick up date with shipping company. In real it was ready to be picked up on 5/9. But no update from anyone in the dealer. Today on 5/10, I called and hear that it was ready to be picked up yesterday. Called the Finance Manager quite a few times on 5/6 and 5/8 to get the update on the funding. But no response from him. Now need to get another slot from shipping company. First communication was done on 4/26 and today is 5/10. Not sure when do I get this vehicle. ***Update*** Changing from 1 to 3 star since after hard work by Chris and Alex, finally I was able to register the vehicle after 45 days.

Eight Honda’s later, My wife and I decided to look into the Acura brand. Meeting Alex Calinescu our sales representative from Sherman Oaks Acura helped us with the decision. Alex is easy going, and the most knowledgeable auto salesman I have ever met, he really knows cars very well. Alex will guide you through the decision making process to get you in the right car, and make sure you are happy with the purchase. The only Negative experience is the loaner car that was given to me while a small detail is being done to our new MDX. The Loaner Car: Smells Of Cigarette Smoke, Was Unwashed, and has a Small Dent on the right front fender that was not pointed out to me. This is not a reflection of Alex’s Five Star Service And Why I Gave The Review 5 Stars.

Best Service I have ever had at a dealership by far. They didn’t try to upsell me, they guided me in the right direction and landed me on the car that gave me the most for my money. Thank you Guys. Andre is Amazing he gave me all the information that I needed to make my decision right there on the spot. appreciate the Honesty and transparency. Also got a paint protection and interior package that I’m really happy with since my wife and I have a 9 month old. I feel safe that I don’t have to worry about getting charged for damages at the end of the lease. Got the MDX for the wife but Definitely coming in for my Type S Thank you for the professionalism.

This was my second vehicle lease from Acura Sherman Oaks, and both experiences were nothing short of pleasant! I traded in my ILX for an Integra. Alfredo, Gabby, and Hovik worked in conjunction to ensure a smooth and easy process. In addition to sales, my few visits to the service department over the years has been very pleasant. This has been a huge contrast to my experience at previous dealerships. any individual I have come in contact with at Acura has been so friendly and professional in all aspects of their work. I recommend Acura Sherman Oaks for your next vehicle purchase/lease! I have absolutely no complaints over here.

This place is the worst nightmare dealership ever… I financed a car with Ernest and apparently his no longer working there and my car was damaged and I did tell Ernest on the 3rd day about it but he was just acting like he cared and kept pushing time I guess he knew he was going to leave. Month has passed by and I haven’t received an email or mail where to make a payment or even my tracking gps information. Thinking this would be a high end dealership it’s dumb people working there. They tell me to google the finance number like REALLY! I don’t recommend this dealership once you buy it’s like they don’t give a damn about you!

I was hoping to give them zero stars!! Horrible customer service Ernest the reception. They're all liers at this dealership. They only want your money. If Stefan Kubicki attempts to sell you anything especially the Lithia Driveway warranty, DO NOT PURCHASE!!! Waste of money. I purchased a 2015 Honda from the car dealership and they sold me a car with a bent sub-frame and told me the car needed a wheel alignment, lie. The XM radio does not provide a signal, not covered under Platinum warranty. If your a woman purchasing a vehicle here please be careful the men will lie to you. Worst dealership purchase for me!!

I had a wonderful experience with Acura Sherman Oaks. They were helpful and informative without being pushy. They really wanted to understand my needs and help me find the right fit for me. I worked with Ernest, Jimmy and Demetrio. Jimmy was so patient with me as I went from one car to another not able to make up my mind. He was totally understanding and I never felt rushed like I have at other dealerships. They were also willing to work with me to get to a deal I felt comfortable with. When I came to get my car they had a big bow on it. This was a great experience. I highly recommend Acura of Sherman Oaks.

I needed to have both of my headlights replaced on my ILX due to water damage. I contacted Alberto Sierra and he referred me to service advisor Carlos. Carlos was extremely communicative throughout the entire process, worked very well with my needs, and gave me the the utmost reassurance on the work that was going to be done and what to keep in mind for the future. Him and his team went above and beyond for me, and I'm very thankful they replaced my headlights. From ordering parts, to replacing the headlights, it was only a one day job. Their customer service relations are the best you'll find!

We went in to the dealer not sure of leaving with a vehicle, but became more and more determined as we were greeted and assisted by Alex C. He was professional, patient, and extremely helpful with all the questions we had. He explained the different options and made sure we felt comfortable with our decision. We especially liked that he wasn't pushy or tried to make us go with the more expensive choice. Alex made this a pleasant and hassle-free car-buying experience. We will definitely recommend Acura of Sherman Oaks and especially Alex, to people we know looking for a new vehicle.

I got so lucky to have had Raul Martinez helping me acquire my ILX A Spec! He was wonderful throughout the whole process. Out of all of the dealerships we visited on Van Nuys Blvd that day, Acura was the one that worked with us most and were very reasonable about it. Hector from the service department is an incredible person at this dealership as well! I highly recommend getting your next car from these guys. I feel a lot more comfortable and happy leaving my cars in the hands of these gentleman as opposed to the people at my previous dealership, Northridge Toyota.

Bought my Acura here a few months ago and sat with it before posting and I still have no regrets! The car is just as advertised and no additional problems snuck up on me. It’s a typical car dealership so expect the standard process flow, but they were able to meet me at my price point and I got a GREAT deal on a car that will last me a long while!! Thank you Razmik and team for my first Acura! The salesman really made me feel like there was no pressure and the billing person was just as good to work with, though I don’t remember his name.

I really didn't want to post a bad review. Everyone was pretty cool and helpful when we first purchased our vehicle. The problem is they don't care what happens after your purchase. They got their money, good luck with any kind of support after the fact. I'd suggest shopping around. These reviews are deceitful. Update. Changed to a 3 star. They finally figured out our registration and got the DMV paperwork processed. We had the car parked for 7 days due to expired tags but everything is fine now, the registration is finally in our name.

We saw a great deal on a certified pre-owned base RDX online on Friday, took it for a test drive and drove it home on Saturday. Our salesman Alex was friendly and knowledgeable every step of the way. We have already been loving the car for the short amount of time we've had it. It was a quick and painless process, and a beautiful product. All the effusive reviews about Acura cars are true! I'm sure that once we start giving our friends rides we'll have lots of referrals to Acura of Sherman Oaks in the future. Thanks Alex and team!

Can’t say anything, but great things about Acura of Sherman Oaks. Having to help my younger sister purchase her first vehicle on her very own,we have been to many dealerships this month, but so happy to have came here. We were very very pleased working with Alex! His whole demeanor and positivity really helped my sister not give up hope especially for someone as young as her to get a car without a co-signer. She drove out of there in her new car thanks to Alex! Thanks for making this an easy car buying process for her!

Joe the service representative was courteous and efficient with good communication skills. It was busy when I dropped the car off so I did have a short wait to be seen but once Joe was available the process was quick and efficient. The work required was both an annual service and fixing a recall note. Acura gave me an anticipated completion time and they finished the work a little earlier than expected. Checkout was fast and the car had been cleaned too. I was happy with the experience.

Alfredo helped us with getting our new MDX and he made it as simple and straightforward as possible. Their pricing was one of the best around given the current market conditions and this was a big factor in selecting them over the other dealerships in SoCal. Once we made up our minds he helped to get a lot of the paperwork completed ahead of time, so we could be in and out as quickly as possible. Overall fine experience and I would recommend them to others interested in an Acura.

Best customer service and super nice and helpful people! If you ever need anything, Carlos inside is the person to go to he will help out with anything and can do so much more for you, excellent customer service and super nice and helpful as well. Also, the mechanics there at the dealer, nicest people, you can tell them about anything and they can take a look at what is wrong with the vehicle! Most definitely recommend coming here 100% you won't regret it!

If I can give them less than one star I would. Horrible service -- I have to track down service members when they were working on my car, they also had to order a part for my car and it's been 2 months and have not gotten the part. I paid $1200 dollars for it and haven't seen or heard from them. There was also an issue my speakers and they claimed they fixed it and when I received the car it was still messed up. This Acura will ROB you of your money.

I’ve always been a loyal Acura car buff, and Acura of Sherman Oaks made it happen again! I bought a CPO Acura RDX 2022! The whole process was expected to be painful but Alex (Callinescu) made it so much easier.. He was attentive and very responsive to my every little requests although he keeps proposing to sign a lease instead ;) Anyway, thank you Alex for all your help in getting my third Acura rdx baby! See you for my next car purchase

I had such a great experience as a first time buyer this was my first car to ever purchase on my own and Ernest really helped us and stayed with us through it all! I am so happy to say my new car is from Acura of Sherman Oaks where ever I go. This day was very hectic because I had gone to several places earlier that day and as soon as we met Ernest and all the guys they were so kind to us and I knew Ernest would make something happen!

I always do my Service in a dealership, i had the previous one from a different dealership. The experience here is so much better compared to the previous service that i did with a different dealership. Plus, the exceptional service that GIL provided, made it whole lot better. Gil was very cordial, respectful, and he got me in and out of there quickly that he even estimated. Gil went above and beyond his promise. Awesome job, Gil.

I had a great experience purchasing my semi-new Honda Accord from Acura of Sherman Oaks. Alex the salesman and Gabby the finance manager made my car buying process super easy. I really appreciate them working with my option contract and Gabby beating my credit union’s great rate! Overall I have a no complaints and I would recommend to anyone that’s purchasing a car to check them out. BTW, I love my semi-new Honda. Thank you guys.

I bought a vehicle from the sales person Alfredo on February 4.2023 It’s already June 14.2023 I still have no plates no registration they keep telling me you’re going to get it in one week one week nothing happens. I talk to the manager Chris same thing same thing all over and over really bad service now I can’t even drive a vehicle that has expired temporary Registration the worst experience ever in a dealership

Dishonest people in charge at this dealership. Get everything they say in writing!!! Made promises to me they never keep and did not honor the 60 day warranty. I had to sue them and they looked so stupid in court. Buyer beware!!! Avoid this dealership if you can find the same thing else where but a little more expensive. Save yourself the hassle of having to sue these people after they lie to you over and over.

Bailey in the service department is the best! He always gets me in last minute if I need it. I came in recently with a flat tire and he was able to give me a wonderful loaner car while mine was in the shop. Had my own car back the very next day! I even showed up one time just needing help with a new license plate and he took the time to help me put it on my car. The team always makes me feel special.

James, Dimitri and Raul made the buying experience enjoyable. Having been run around by dealerships in the past, we were dreading buying a new car. From the moment I reached out, they were all transparent, responsive, friendly and easy to work with. We left with our dream car at a fair price with no hassle or gimmicks. I could not more highly recommend a dealership!

This was my first visit to Acura Sherman Oaks service dept. I’ve been to others. I was pleasantly surprised and totally impressed with the Service Advisor Bailey Ferrer. He was quick, efficient, understanding of my immediate problem, and very well versed. He will be my advisor, hopefully, again and again going forward. Thank you for your professionalism Bailey.

Had a fantastic experience leasing an Integra -- test drive to signing paperwork in just over 90 minutes! Big thanks to Alex, the product specialist who worked with us -- he has an extensive knowledge of cars and was eager to help us get an Acura that matched our needs. The Acura team was friendly, efficient, and candid – it was all very much appreciated.

Excellent service! A gentleman named Adair was my service tech. I took the car in for a minor issue with the AC. When it was determined that we needed another part and had to leave the car there for a couple days, he hooked me up with a cool loaner vehicle. Throughout the process Adair communicated with me in a way that made me feel like a VIP customer.

Dmitrii Fateev was by far the best customer service we have ever received . He was so patient and made sure we went home with the perfect car ! He never made us feel pressured and answered all our questions with so much knowledge and patience .We couldn’t have asked for a better experience. Definitely recommend him 100% .

I’ve been having issues trying to connect my Bluetooth-in my car to my new phone. I decided to drive into the service station to get some help: Adair was so nice to take time out of his busy schedule to help me get it connected! I am so happy I have my Bluetooth connection back! Thank you so much Adair! Bless you!

Bailey Ferria is my go to service tech. I have been going to him for years. I bought my 2015 TLX new from your dealership before the name change. I have always had the car serviced with you. Bailey is outstanding. He always tells me straight what is needed to keep my car in top running condition. Thanks

Alfredo assisted me through my car purchasing experience. He is very knowledgeable on the brand and was very friendly. He answered all the questions I had regarding the vehicle and showed me all of its features. If you’re looking for an Acura I would definitely recommend reaching out to Alfredo!

My regular service tech was not available. I had the pleasure of working with Carlos. He made sure I understood what my maintenance service was for and got me a 10% discount, without me having to search for it. He made sure my car was washed upon return. Service was great overall.

I had a recent recall on my RDX. I made an appointment at Sherman Oaks Acura to have the recall issue repaired. It was a great experience. The service was great and I spend the time in the waiting room with a nice cafe latte! I can’t recommend them enough- great experience!

I had an awesome experience with Alex C, who took his time to demonstrate the features of my certified Acura TLX. He was very knowledgeable, and allowed me to make a decision between the Integra and TLX, he was very friendly and made the dreadful car buying process fun.

Excellent customer service! Very helpful and professional. I’ve been to other dealerships and sales agents are intimidating and arrogant. These guys are super nice and friendly. Thank you all for your help. Manager really cares and makes sure you are taken care of.

Great and friendly staff. Shoutout to Mark for helping me every step of the way to get a brand new Acura! I showed up later in evening, near closing time, and they still let me test drive the car and get the paperwork going that same day! Love my new car!

We had a great experience leasing a car at Acura of Sherman Oaks. All staff here are very friendly. Special Thanks to Alex for helping us get a car that we want. He is very professional, friendly and helpful. Thanks to Alfredo as well. Great team work!

I just brought my car to change battery but happened to be getting a new car! Because they are very nice and helpful. Acura sales Alfredo and Tim gave me a great deal. I couldn’t find a reason to turn down. Plus Acura is a beautiful car. Thank you.

Ernest and Chris by far are the absolute best!!!! I was in a horrible car accident last year and car is still in the shop and it was time to just get another rather than pay for a rental every month. On top of that, what I was paying for

I had a completely painless and actually enjoyable experience buying my Acura from them! Alex was extremely helpful as our salesperson. And Stefan was so efficient and professional; the two of them made it a fast, easy process.

Top notch service! I brought my Kia Sportage in for my lifetime oil change through Lithia. Adair was very thorough and thoughtful on the process of maintaining a Neewer vehicle even offering suggestions. I’ll be back …

Wasn’t sure if they’d be able to service my older car but called in and they said they could do it. I had great conversations with the service advisor there and that is the main reason I’m giving this place five stars.

My service advisor Carlos Cisneros(Hector Canos retired) was just wonderful. In addition to getting my car fixed quickly he helped me with the radio that I find very complicated. I was very happy with him.

These guys are great: friendly, professional, easy to work with, not pushy or trying to upsell you. Alex made the experience of buying our car easy and painless, and I'm very happy with my decision!

Bailey helped with my service to fix a puddle light. Made the process super easy for me. I've worked with him before for general service and continues to provide great service.

This is my 5th automobile purchase at this location and I can only say I have always received stellar service each and every time. Thank so much and keep up the good work!

Shout out to Bailey Ferrer - my service Advisor. Thank you so much for helping me out with my car, even though on short notice. Your accommodation and help is Excellent!!!

Throughout the process, Alfredo and the team showed dedication and persistence on 1 side while relentlessly working to try an understand and meet our needs on the other.

Bailey in the service department was so nice, helpful and efficient. I had to sit and wait for my car to be serviced and the whole Acura team were kind and friendly.

Great experience, started tough due to my credit , but we later came on a leveled ground… took my car home haha… I’ll definitely be back for the integra type S!!!

Bailey as always has been helpful, welcoming and very detailed. I get my car services and cleaned very smoothly. Thank you for your dedication to your customers.

Carlos has done a great job stepping up to the plate after Hector left. I know I can count on him to make certain all my requests are addressed. Bravo Carlos!

Salesman, Kevin, and finance manager, Farid, are top-notch professionals that made the car buying experience pleasantly memorable. Highly recommend them.

I’ve always had a good experience when I bring my car here and Bailey leads the way with great bedside manner. Thanks you Acura of Sheman Oaks. Scott C

I have purchased my last two cars from Acura of Sherman Oaks and their sales and service departments are excellent. I highly recommend this dealership.

Adair made sure that my car was ready in time for me to pick up my kids. Car was washed and ready to go when I got back. He was very friendly and kind.

The Acura team was excellent, carried the car I wanted at the right price, & the sale went smoothly. They're a fine group & highly recommended.

There are currently three Acura vehicles in my family. All three purchased from Sherman Oaks Acura due to their great sales and service team!

Had amazing experience buying a new toy. Everything was amazing. Ernest made this process to be very easy and fast! Recommend to everyone!

Carlos is very knowledgeable about the car, he is very professional. He deserved to have 5 stars. Thank you for trying you best. Awesome

Extremely competent, trustworthy and affordable. Bailey, service advisor, is first rate, and JR, the shop foreman, is an Acura expert.

Such a great experience, the team worked with us, gave us the time, were patient and made sure we were taken care of with our wishes!

Best car buying experience anywhere. Dmitri was excellent and we’ll consider him a friend for life. Found the perfect car for me.

The service advisor really helped me get in and out very quickly for oil change, very useful when you have a baby on your hands

Outstanding service on my Acura MDX! My service manager Adir, was exceptional, very knowledgeable, professional and personable.

All the staff were super nice, welcoming, and not pushy. Jasmin and Demitry helped me get a great deal on an Integra …

My family has always had a good experience with Acura of Sherman Oaks, both the service department and sales - 2 thumbs up

Carlos was wonderful. A true gentleman. Very kind and understanding. Businesses would be lucky to have him as an employee.

Bailey in service truly takes care of my car and is always keeping me updated! Always on time and very professional!

Fairly respectful, polite service was excellent and employee gave me some knowledge in music. Thank you for that.

Service writers and mechanics are excellent. Bought the MDX new in 2008 and always serviced here. Thanks Bailey!

Sales person Alex was terrific, patient, very well informed, no pressure. We love our 2023 MDX Type S Advance.

Friendly, honest, and speedy service. Ask for Bailey, he has great follow up and never leaves you guessing.

Per usual, Bailey is the best in service. So accommodating, so friendly and knowledgeable and efficient.

Great Service All the Way Around…Extremely Timely Service! And it was Packed. Kudos to the mechanics!

All went well. Service was efficient and informative. Adair was most helpful and professional.

My warranty is up and it takes me awhile to get there but I keep coming back! Great service!

Adair my new service agent is great. Thorough. Knowledgeable and incredibly helpfull

great service on time, user friendly and staff was both courteous and knowledgeable.

Good service is consistent. Staff friendly and attentive. And they wash your car ❤️

Amazing place, amazing costumer service and amazing car! Recommend to everyone!

Had a great Ana smooth experience James was very nice and patient.

Everyone was welcoming. Alfredo salesman really nice.