Hello everyone, I want to share my bad experience with "Al-Tasamuh" laundry service. I took my dress worth 2500 AED to them for dyeing, but unfortunately, the dress was severely damaged. Not only was the result unsatisfactory, but the customer service was also extremely poor. When the dress was delivered, it was not as expected. The quality of work was subpar, and the dress was extensively damaged. Instead of apologizing, they even accused me of causing the damage, despite my innocence. I will be filing an official complaint with the Consumer Protection Agency. I understand that there may be positive experiences for some people, but based on my personal experience, I honestly do not recommend dealing with this laundry service. I wanted to share my experience here to warn others and prevent them from going through the same disappointment. Thank you for listening, and I hope you take this note into consideration if you are considering dealing with this laundry service. Sincerely,

"I recently used this laundry service and unfortunately had a subpar experience. The customer service was not up to par, with the representative lacking professionalism and not being well-informed about the services offered. The initial interaction over the phone was not reassuring, as the person handling the call seemed unfamiliar with the details and was not located at the workplace. This inconsistency between what was promised and the actual service was disappointing. I hope the management takes steps to improve customer service for a better overall experience."

Today I received bad treat from one of your employees called Mansour , Alraha beach branch. I asked for immediate service of ironing and he told me in a rude way the charge is double (I would accept that if he told me in polite way). I asked for returning my laundry and despite being written in the brochures free pickup and delivery he said " Come and pick it yourself you are not Vip." Such a baad service I would rate it zero out of ten. I need someone to contact me to clarify more.

Started off well, but then secretly started to increase the price charge and everything is dry cleaning, including my towels at eight dollars dirham each. They also delivered someone else’s shirt and when I expressed some concern about the price hiking I was told they did not care because they had over 2000 customers, do not use this company. They have no customer service and a bad attitude.

Honestly the best laundry in Al Raha so far. I have been living here for years and this is the best laundry so far. Fast reply, very professional in communication, the clothes are perfectly clean and ironed and they smell amazing!!!! The prices in comparison to other laundries in the area is amazing too!!!! Thank you so much for the great quality it is VERY appreciated.

Pick-Up is always quick, and drop-off is the next day, whether it is washing or ironing, even when it is a big amount of items. The bedsheets always smell fresh when I have them washed as well, I recommend it along with their dry-cleaning. خدماتهم ممتاز و انا دائما اعتمد عليهم لانهم سريعين فالتوصيل و في شغلهم. أنصحكم فيهم

I have used this laundry couple of times, and I must say if you value your time and money, then avoid it at any cost. The laundry has no tracking system and constant service delays. In addition, they missed one of my orders and managed to lose an item.

They issue wrong bill with many extra items. Didn’t press some items properly. He kept arguing with me and blaming me in many msgs that am not washing properly instead of accepting that some items are not pressed properly!!!! It is the same … المزيد

The worst dry cleaning company , they destroyed all of my expensive clothes , also very rude and kept sending other customer's clothes by mistake to my home if you want to ruin your clothes send it to this unprofessional company

Pick-Up is always quick, and drop-off is always quick , whether it is washing or ironing, even when it is a much of items. The items always smell fresh when I have them washed as well, I recommend it .

They have fantastic laundry services and very friendly and professional staff. I am using this one for last 7 months. I didn't face any issue. I will highly recommend.

It’s the best laundry service in the town. The service is quick and efficient and the staff is cooperative and well-mannered. Do try it you won’t regret it. …

Have been using their service for the past month. Excellent and prompt service. Delivery to the door always immaculate washing and pressing of my shirts.

This is a fantastic laundry. They are prompt with collection and will quickly return your clothes having had them neatly pressed. Highly recommended.

I personally use this laundry. They give us Excellent cleaning service and on time received my staff.☺️ Thanks Al tasamah laundry and dry clean

I'm very satisfied with the laundry service. My clothes are always clean and fresh. I would definitely recommend this service to others.

The clothes is very well cleaned and taked care of, the service is wonderful they are always helpful and careful with my stuff.

Good service, low prices, free delivery, Best costumer services. I can say no more. They deserve 5 out of 5 …

مغسلة لغسيل الملابس و السجاد و الاحذية و يوجد خدمة استلام و توصيل الملابس ، و تعامل العاملين بأخلاق و احترام .

Fantastic service on a last minute request. Cannot fault them, very friendly as well. Would highly recommend!

Worst services especially Mosa he's a liar اسوء خدمة ويرفعون السعر مع الوقت واسلوبهم سيء في التعامل

الأفضل والأكثر احترافًا التي جربتها منذ وقت طويل جدًا ... شكرًا لك …

Good service , on time delivery and good customer service. I would recommend to others

The best laundry eveeeer the smelll and the clean was perfect …

Good treatment, standard time for washing and ironing, and clean them

الاسعار مبالغ فيها و التوصل وايد يتاخر والتعامل جدًا سيئ …

Fast pick up and delivery service, good prices and great service

Bad service , very bad customer service not recommended at all

المصبغة شغلهم ممتاز و أنصح فيها توقيت الاستلام ممتاز أيضا

مصبغة زينة واسعارهم معقولة بس ياريت يراعون الوقت للتوصيل

One of the best, cleanest and most punctual places

Decent price and good cleaning service

Bad customer service,. Unprofessional

Best laundry and good service ❤️❤️

They are very good and friendly

One of the amazing service

Excellent service

مكان جميل جدا

very good

The best