I enquired about a 1 bed property via Zoopla yesterday and was emailed today by a Dawn Newby, I rang her to explain my situation and that I was searching for a 1/2 bed property and how Id like the property to be pet friendly. Instantly for NO reason Dawn was VERY rude and responded with ‘They aren’t.’ Then went on to say that they only had 2 properties on the WHOLE lettings market!! I work in property management myself so I know that the market is super busy at the moment and usually the agent would take some details incase something came on the market but they clearly hate animals at Allan Heritage. After very abruptly mentioning that they only had 2 properties to let and neither were pet friendly she hung up on me before the call was over. This was a extremely unpleasant first experience with this estates agent and has left me feeling very upset especially as I was nothing but nice. I’ve spoken to many estates agents during my search and working in property myself I know the usual process of renting a property but Dawn was something else. AVOID Dawn at all cost if you enquire for 1 of their 2 properties.

Tried to buy a house through these clowns mid 2015 only to find that the first viewing, they sent round a total newbie, she turned up 30 minutes late, told us she knew nothing about the area, nor the house and had just started a month ago, then proceeded to waffle on about herself endlessly, but was quick enough to kick us out after 10 minutes as she had to get home.. Second viewing, same woman, now wants us to leave her a review as she was doing us a favour. Throughout the entire process of buying our house through Allen Heritage, they have never had a clue whats going on, often calling me to ask me for an update instead of the solicitors. Frequently sat on their hands doing next to nothing, leaving me to chase them after 8 weeks of undue delays caused by them not talking to the very solicitors they recommended to us and the seller. We frequently spoke to the vendor too who also had very negative dealings with how rude they are and how little they were doing. They then had the nerve to ask me if I would consider using them if we ever wanted to sell the house in the future!

We worked with Allen Heritage to sell the family home of nearly sixty years as our parents are moving into a bungalow closer to family. From the initial phone call Allen Heritage really understood our situation and were excellent in the way they dealt with our parents who are in their nineties. The property was measured and photographed on a Friday, the listing went live on Rightmove the following Tuesday, we had three viewings on the Friday and accepted an offer made three days later. During the whole process the Sales Coordinator, Toni, kept us very well informed and really helped move the whole process along giving us confidence. Toni was very good dealing with the inevitable discussions following the survey. Allen Heritage were on our side throughout the sale, making sure we achieved the necessary outcome for our family to secure our parents future plans. I would be confident to recommend them to anyone needing an estate agent in the area.

5* Service - Flawless Met Kim Allen and her team for the first time at their "Ophelia Court" launch weekend. I have attended many of these open days but never have I come across such a professional, efficient, and exciting launch. The team on site knew the development inside out and went above and beyond to make sure we were well looked after. Drinks, food, price lists, spec etc.. etc... The viewing was followed up with an email and personal phone call straight away – flawless! Being in the profession and working with numerous overseas investors, I will gladly forward any business to Kim and her team – it will be a pleasure to be associated with one of the last remaining agencies that still put their personal touch on everything! Thank you guys!

Highly efficient and reliable. Allen Heritage has been setting up my investment properties for rental for over 10 years. Despite everyone in the offices always being able to provide a progress report, Denny Ferrara has always been thorough at responding to any form of correspondence and acting when required in the most efficient manner. It's not often you get this reliable service in this industry and I will continue to use Allen Heritage.

As architectural consultants we recommended Kim to our clients, for land that we had previously obtained Planning Permission for, with eight new houses. We have provided all the information re4quested and found Kim to have an excellent knowledge of Planning issues and requirements. We would be pleased to recommend her to future clients and I have no doubt we will be working together again in the future

Allen Heritage helped me and my partner sell our flat earlier this year. They made the whole process easy and kept stress to a minimum, the whole team were so helpful and professional. Helen was great with keeping us updated throughout the whole process and Luke was great when he took all the details for the flat. Would definitely recommend Allen Heritage to family and friends :)

I have just completed on a house purchase which Allen Hertiage were selling. Everything went so smoothly and they were always easy to contact. After you put in an offer and it is accepted you get handed to a lady in the aftercare team which is a godsend, she was so helpful and answered any questions I had, no matter how silly they sounded!

A breath of fresh air! Allen Heritage not only sold our home much quicker than we expected, they made the whole process almost easy! We dealt with various members of the team during our sale, and they were all superb. Nothing was too much trouble, and they kept us well informed every step of the way, we can't recommend them highly enough.

I recently used Allen Heritage to sell a consented site in Croydon. They were responsive, professional and tenacious. They secured a sale of my site at an attractive price. They have a large network of buyers and provided a personalised approach to the whole transaction. I would recommend using them for sales of consented land.to others.

Elaine Bailey has been a great help in me selling and buying a house with both Allen Heritage. I appreciate her honesty, availability for advice and knowledge of properties. It can be hard to find estate agents that are ready to communicate and return messages but Elaine is always on hand. If i could give 10 stars I would.

Allen Heritage's professionalism and efficiency stood out, from my initial enquiry to completion of the sale. Clear, friendly guidance and support throughout the process, with very regular communication from Tina Baylis and Lucinda Cregan was so helpful and reassuring. I have no hesitation in recommending Allen Heritage.

A big thank you to Allen Heritage Estate Agents for the great service I have received during the process of dealing with my property matters. Thank you Tina and Luke for taking care of everything for me, and for all the work you had to do during this time! Highly recommended Estate Agent and people. Kind regards Noel

I can’t express how well I have been treated by Kim at Allen Heritage. Kim is kind , caring and very responsive. A real joy to deal with, always replies promptly and is very committed and positive in her approach. I cannot emphasise enough how Kim has made this whole process as smooth as it could be ! Thanks Kim

Can’t explain enough how satisfied we were we the service we got from these guys Elaine especially has been very helpful throughout would keep us updated always just collected our keys for our new house today thanks so much for everything. Highly recommended looking forward to working with you guys again.

I have used Allen Heritage and specifically Denny for years to manage my properties. I feel like I get a personal service from Denny who is always freindly and more importantly efficent. The communication is great and they have always been supportive when I have needed them. I would definately recommend.

It was a pleasure working with Kim on the purchase of a property, she was very helpful throughout and always had time. Once everything was agreed she kept us updated on every stage of the process and followed up when necessary. Thank you for all you hard work, looking forward to working with you again!

As a mortgage broker I've dealt with hundreds of estate agents. These guys are the best I've ever interacted with. Honesty and integrity are engrained in all their staff, and it's always an absolute pleasure to deal with them. Expert, professional and hardworking. I can't recommend them enough.

As a first time landlord the team at AH were extremely helpful and supportive. I could not have let the property successfully without their expertise. Communication at every stage was excellent and Denny oversaw the administration of the whole process with great efficiency. Good job.

I was happy with the service I received from Allen Heritage Estate Agents. Helen Fagan, who dealt with the 'Sales Progression' was EXCELLENT! She kept me informed of developments all along the way, and I was most grateful, especially as this was my first purchase. Thank You Helen !

We have been dealing with Allen Heritage as our letting agent for many years and have always had very good service. Now Max Allen has been their representative in the sale of our house. The sale has been quick, efficient and we have been kept fully informed throughout.

We recently sold our house through Allen Heritage and couldn’t fault them in terms of customer service and professionalism - Angela, Kim, Barb, Denny and Tracy were all extremely helpful throughout. I would strongly recommend them if you are thinking of selling.

This family run estate agents provided a patient, friendly, professional and efficient service. We were kept up-to-date with the progress of the sale from beginning to end. Throughly recommend Allen Heritage. Thank you to Max, Helen and everyone involved.

Good customer care and support in selling my home during a tough housing market. Pleased to say that I successfully completed on my dream onward purchase in September. The Allen Heritage team did all they could to secure my sale and get to completion.

Our experience for purchasing a property using Allen Heritage has been that they deliver a first class and informed service, with a professional, polite and importantly proactive team making the purchase process as seamless as possible. Thank you AH.

Excellent professional services at competitive price from friendly, efficient staff. Very easy to deal with. Good communication throughout! Very good presentation of our property online and in their 2 high street shops. Highly recommended.

I sold my house using Allen Heritage and I strongly recommend them. I had a buyer after just 2 days on the market. I got the feeling they are ethical and they worked very effectively all through the process which completed 2 months later.

Luke was such a delight to meet and talk to when he came over to value the property. He was extremely helpful giving me advice and his knowledge of property prices was second to none. I would definitely recommend using Allen Heritage.

The service and care was excellent and we highly recommend Allen Heritage as exceptional letting agents . They respond to your requests in a speedy fashion and are a company of integrity and highly responsible towards their tenants.

I recently sold my house with Allen Heritage.The whole team were professional polite and efficient from start to finish and in sync with each other. A very well run Estate Agents and highly recommendable well done..

Prompt & helpful The entire team at Allen Heritage was helpful from beginning to the end of the purchase process. Max and Louise especially has been very prompt with responses and I would highly recommend them!

A special thank you to Elaine for taking extra care to ensure the purchase of my Father's new home proceeded smoothly with clear advice and timely updates which was very much appreciated.

Angela at Allen Heritage was key in securing the purchase of my mums flat. I would have no hesitation in recommending her services. A very professional, efficient and friendly service.

All the team of Allen Heritage are wonderful. After successfully renting my property consistently for 10 years they have also assisted with the sale of 2 properties. Highly recommend.

I have been using Allen Heritage services for the last 7 years. I have always received exceptional services from Denny and the team and I would recommend them to friends and family.

Excellent service ,good communication throughout I would highly recommend I worked with both sales team and letting team over the years and they always delivered for us

I cannot recommend Elaine enough! She has been very helpful with everything and has made the process so smooth for us, being first time buyers. Thank you Elaine …

Best Estate Agent I ever worked with. Practical and totally understand the seller or buyer's requirements, concerns and act accordingly. Highly recommended.

Elaine has been very helpful, giving good advice when needed. Communication has been easy and quick. She's made dealing with Allen Heritage a pleasure.

Very good experience with the team at AH. Good communication and very pleasant to deal with. A smooth house selling process all the way through.

Sold my property with them. Was a tricky one to sell, but staff remained focused on getting it done. Sales support post offer was very good

Kim was such a delight to work with when selling our home! Thanks to Allen Heritage for everything - you’ve truly been fabulous.

My experience working with Kim at Allen Heritage was very rewarding and productive. I would highly recommend their services.

Kim was just brilliant. Professional, fast and friendly. We will definitely use Allen Heritage for our next sale.

Allen Heritage has always been very professional and efficient with dealings on rentals. I would recommend them

I am very satisfied with the services of the agency and more specifically for the assistance provided by Denny.

Great website , easy to navigate listings. Very help professional staff who are eager to help

Once again now told me a solar house to me brilliant service brilliant team thanks awfully

Excellent Estate Agents, very nice to deal with. Great prompt 5 star service!

Max has been unbelievably helpful throughout this process so far !

Excellent, prompt and courteous service from our contact Denny

Very efficient and professional from beginni ng to end

professional service from Kim and the team

Very efficient and friendly staff members

Excellent. Keep you updated all the way

Very helpful, polite and friendly

Very proffesional!

great service