I’ve stayed at some pretty plush hotels but what counts is the service and friendliness of staff Hyatt Regency is a luxury five-star hotel in the heart of Birmingham combining retro chic style interiors with modern panache. I enjoyed immaculate service, a luxurious spa and gym and despite the formal setting, everyone is friendly and down-to-earth, which makes the experience feel extra special. The concierge deserve a special mention particularly Maverick, John, Dave and Craig for the extra effort they put in to make you feel welcome, they are sublimely courteous and greet you by name as you pass; their local knowledge is exemplary of the finest bars and restaurants  Birmingham has to offer. I have joined as a member of the Amala spa and gym, which has recently undergone an extensive makeover and upgrade pushing it above and beyond what most gyms and spas have of offer in central Birmingham. The first thing I noticed is the friendliness and helpfulness of the staff particularly Jan the manager and Kinder the receptionist always smiling and go the extra mile to make your visit as comfortable and relaxing as possible. Facilities abound, but those that stand out include the Club & Spa which has an state-of-the art gym, a training room for a sauna, steam room and pool with Jacuzzi. There’s a shadowy, magazine-laden pre-treatment relaxation room and ample relaxation areas pool side. In conclusion a mercilessly resplendent and highly polished retro chic hotel overlooking ICC located in bustling Birmingham near The Mailbox and Bullring shopping complexes. Can definitely recommend this as my number One choice.

Booked a sweedish couple massage and had an amazing experience with my partner at Amala spa this afternoon. On arrival we were met by our masseuse Justine and Preston Signed our waivers and was shown to our room. Beautiful room, set up really nicely. The atmosphere was lovely and calm with relaxing music playing in the background. My masseuse, Justine, was absolutely amazing. She applied just the right amount of pressure and her technique was on point. The hot towel experience was amazing. My partner equally enjoyed his massage too. Overall I really enjoyed my time here. Staff are friendly and willing to go above and beyond to accommodate your needs. Definatly recommend this treatment. Will definitely be looking to return... soon

I had a week revive spa here which included exfoliating salt scrub, massage and use of the facilities. Sandy was excellent applying the perfect massage pressure with a really nice technique. The massage cabins and changing rooms were amazing. The pool and the jacuzzi were good with comfortable lounge chairs.

Gorgeous spa. Treatments were amazing and well worth the money. Only disappointment was the pool is far to deep especially for petite people. That's something that should be considered as some people can't swim but still want to enjoy a dip in the pool. Definitely look at a shallow and deep end!

It was quite basic. One steam and one sauna room. One heated jacuzzi and pool. The massage was good, but the massage room was very basic, the floor made squeaking noise whenever the masseurs moved. The massage was good though.

Luxurious Hotel and Spa, Had my Hen Spa Day and Afternoon Tea there, and what a lovely Day. Blissful treatments, exquisite food and attentive, friendly and welcoming staff. I would definitely recommend.

Such a good spa... Well worth it I feel soo much better (jacuzzi though made our eyes sting so might have been a little too acidic) but I would love to go back again!

Not family friendly at all. 1.7m all round. The shallowest part is the entry stairs. Good for strong swimmers but not for everyone.

Spa needs a serious facelift, outdated pool and jacuzzi, facilities are old and tired not worth the price. Would not recommend.

It was lovely to go for a sauna and steam with the hubstar! Nice and clean with sumptuous seats around the pool. …

Treatment was lovely but welcome was a little lacking and could hear the staff members chatting through the wall.

The best spa in Birmingham. Love the bright and airy pool, clean and luxurious setting and amazing staff

Had an amazing time. Staff very helpful also security at the hotel felt safe …

Water was invigorating. Open hours a little limited. Plenty of poolside seating

I was thinking more of a better shop floor with front bay windows.

Relaxing atmosphere and great new sauna. Really enjoyed my time!

So disrespectful! I don't recommend this spa.

Great place and a chilled atmosphere too

Looks great can't wait to give it a go.

The food and hospitality is wonderful

Amazing facilities & very relaxing

7개월전이라 가봤는지 모르겠네요

Decent spa

Enjoyable

Relaxing

Rubbish

No good

OK.

❤❤❤

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