Worst 6 months of quality and service. 6months ago my partner and I purchased a couch for our first new home. Received the couch and 2 weeks we started to notice some quality issues. Went through warranty and had a new couch sent out a couple of months later. Took two annual leave days to receive the first and second couch. Just to have the same issue happen a week later. Went through warranty again and organised a reselect. Finally it’s time for our new couch to be delivered and we’ve been told we need to allow 2 days to have the first couch picked up and the new couch delivered in two seperate deliveries even though this was never the case with the first two couches. After speaking with the manager Samuel who was really helpful he said he was going to try and organise a deal with the logistic company as this would mean in the total of the 6 months I would have lost 4 days of annual which costs more than the couch itself. He said he would call me back with updates. After 3 days I didn’t hear. Called back the store and was advised that Samuel was able to sort it out for us! Amazing! So tomorrow is the day we have our old couch picked up and new one dropped off. I’ve taken leave to be home all day. And with less than 24hours notice, we receive an email saying pick up will happen but not delivery and I need to select another day to sit at home, wasting my leave entitlements for the 4th time to receive a 3rd couch within 6months due to quality issues. Bonus is, the next available date that I can take time off to receive the new couch is not for another 3 weeks. Looks like we’ll be without a couch and will have to sit and relax on the floor for the next month. Cheers. UPDATE 3 WEEKS LATER: - it’s 8:35pm and I’ve been waiting all day for a couch delivery. Tracking app has said I’ve been next to be delivered to since 3pm. Call driver who is now 1:40mins away from my house to be told they had to add an delivery before mine which would have had them pass straight past my suburb. The current eta is midnight. What a joke.

Never have i had such a bitter experience or felt scammed in my life such as at this shop please beware. I visted this place to buy furniture for my new house after seeing a whitsundays sofa set i liked the sales man pointed out that there was one display set available for sale with a good deal i asked him to make sure that there was no problem with it and he confirmed it was as new and if anything wrong warranty will take care of it. after receiving the product and using it very lightly the products quality declined a lot when ever sitting on it you would sink in to it in a very uncomfortable and eneven way and also the feet of the sofa would always spin around or come off and it would also make popping sounds. after contacting warranty and an inspector coming they claim that even though it sinks in there is no ""manufacturing fault" just as i was about to let it go i was extremely shocked when they said that the feet problem is because of incorrect installation i told them that the product was on display and came already installed i didn't install anything and they denied saying that there was also drill holes around the feet of the sofa that I've done!!! why would i attempt to drill holes to fix it when its still under warranty!!! That's when it all came together obviously they had been struggling with this product and after tries to fix it they sold it cheaper to get rid of it the product which claimed by sales to be their top seller was later on all put on sale and discontinued luckily i keep cctv footage of all my deliveries and it shows that i didn't install them myself breaking there own rule that they shouldn't be delivered assembled so i will be taking this to vcat soon.

Bad experience from the South Morang Amart team. This is specifically about the customer service - If you expect transparency from them, you better look elsewhere. Delivery of an item was promised on a particular day, but didn't end up getting delivered even after multiple calls and constant follow ups. The team even emailed the authorities and had called the delivering agency while I was witnessing the confusion, with delivery on 3rd Mar.. But it was all just a waste of my time. And very conveniently the entire team who was working on this case ended up not working the next day. Moving into a new place with no mattress to sleep on was the last thing I wanted. Wasn't the best situation to be in, with a daunting task of being in a new location, new home and having to deal with unorganised work methods. Communication is amiss between team members and transparency is totally grey. They are good to you as long as they have your money. DO NOT EVER BUY FURNITURE FROM AMART IF YOU EXPECT GOOD CUSTOMER SERVICE. This is a lesson learnt and would never want to deal with these inefficient staff again. To the Amart officials- Ensure you have staff who understands how to work efficiently as a team, communicates same info across the board, and who sticks to timelines as promised to the customer. Else, just don't give away false promises. And don't bother responding with a "We are sorry you had a bad experience and let us make things better for you over a call"

We have a bad experience with this store, we bought a orthokinetic mattress and after 4 months the matress had begun to dent whenever we sleep, we were instructed to rotate the mattress at our first point of voicing our concern and that has still not resulted in any changes therefore we stopped as the mattress itself was too heavy and not worth to keep on rotating for it to meet it purpose. And now no one is willing to take responsibility for the items after-purchase performance, as the item has failed to fulfill its description and characteristics discussed to us at the time of purchase. It has caused me and my wife health problems and uncomfortable and unsettling sleep at night. We have tried contacting the company and expressed our concerns and need for a reimbursement for the same and regardless of stated guarantees at the time of purchase, our emails and concerns were dismissed on grounds of normal wear and tear.

Disappointing and Pathetic service and wish I can give zero Star…Bought a Product and organised assembly, product was broken upon arrival and have to wait months for replacement item with no communication from Amart team. After several attempts when the product was due for arrival the Store manager declined the request to reimburse for the assembly people which were recommended by them. Frustrated with the whole process with several phone calls with the customer service and store staff, Ended up cancelling the whole order and the store staff was so rude and arrogant to deal with. My first and last visit to Amart Furniture…. I wish they could learn some customer service standards from other relative brands!

Really loved Amart until I visited this store. Tried to sell me a couch that was falling apart as a display model, salesman actually said the quality was terrible, told me there was another option for a little bit more money. Tried to sell me a couch $700 above my budget, told me I could choose the color. The color I chose apparently was an extra cost then the delivery was almost twice as much as other stores. And to top it off as we were leaving the women at the front desk looked my husband up and down and snickered.... wth, was ready to drop over 4k in cash but wont be going back to Amart, took our money to fantastic furniture and got much better value for money and much better customer service

I would not waste your money! Their furniture is poorly constructed and falls apart quickly. The customer service is beyond appalling when trying to escalate issues on quality only to receive a stock standard response of “the issue you have identified is not the result of a manufacturing defect in accordance with our Quality Guarantee” this company do not think that loose nails and screws in a tall boy is a quality issue and are happy to put young children at risk! Update! It seems AMART are scared to receive feedback as they have since deleted my comments and blocked me from commenting on their quality and service both on Instagram and Facebook! If I could give Zero stars I would!

Such a worse experience in my life with the guy working there. The manger ( damien ) he was screaming and insult my wife on the phone. he is person very rude , inpolite and unreliable. he is defends his lair employee ( Imran k ) because he play up with the conversation to not including the dressing in the invoice. We talk with ( imran ) and he said I will try do something for you so he is know the situation and he know we are right but after 1 min on hold he is change the conversation and he said I am not said the dressing including . Really shame ( amart ) to leave unreliable employee like those work in the company. Shame amart Never ever back again

Had tge worst experience this time. Staff need to trained on how to respond to customer queries and they need to have some product knowledge aswell. Different staff mention different details on the price etc When asked why we got different response, response was "i don't work here everyday so don't know much". Store manager seemed to be a little lazy, doesn't even want to move from his chair to respond to customer queries. Could see him yelling at some customers and to one of his staffs. Looking at this, they lost a sale of 10,000$ which I did with another store. Amart South Morang time to listen to your customers.

I purchases Queen Size mattress $249 and the Double size mattress $249 on 28th Nov plus delivery $99 even tho it's only 9min away from my place to delivery it cost that much. And arrived on the 4th Dec afternoon. The person(guy) i spoke on the phone was professional speak so clearly and cheerful person. 10/10 for him.... Delivering my mattress they called first to inform that they on their way. They bring in take pictures as proof they done delivery. I'm happy but the plastic that cover mattress are holes or tears on it.This our second purchases at Amart Funiture South Morang.

Discusting service from their customer service team. No care for the customer and the claim just closed. I had to chase up what was happening as they're lazy to even get back to me. We're now expected to live with a couch that has discolored fabric shade and creases and that we spent lots of money to buy because their technician simply advised there's no fault. The fault is pretty obvious on the fabric as the inspector personally advised me when he came to have a look at it and that we had to wait for a response. Never going to purchase from your store again!!!!

Rubbish place to shop , worst customer service ever received from a salesperson, don’t know if she knows what’s her job description is, I was Looking for the person who served me previously, she got offended, told me she is better then him, and if he is not around , not to shop there, how can you hire an egoistic staff , and manager , who’s name is Luke says don’t talk my staff like that, without knowing what and how his staff behaves with his customer. Poor experience. Will never recommend to anyone.

No one has any knowledge about anything in store anymore. You ask a staff a few questions about the item I’m interested in and all they do is keep referring to their iPad price calculator they carry around all day. “Ohh there’s not much information on here about this and what you’re asking” Apart from that, they have nice pieces in store and enough furniture to fill your house from inside all the way to outside.

Received a lounge set with missing parts. No action to date from the store after I was initially promised replacement parts ‘within a week’. Disappointing customer service to say the least. I’ve been a customer for over 9 years, and have witnessed a steady decline in service. Not sure how retailers can sustain good business performance and retain customers when they (sometimes) don’t get the basics right. Pity.

I was in the store today with my wife and three young children to buy a outdoor setting once we decided on the one we liked and spent twenty minutes at the one we wanted in clear view of sale stuff not one came to assist us. I tried to make contact buy looking at a salesperson they proceeded to walk to the opposite side of the store to go and tidy up furniture

They do not appologize for wrong order deliveries. Once sort it out through their customer service yet they do not know how to update the system. Keep getting messages and calls about deliveries that already completed. This store has no customer service or organising skills. I will be avoiding this store in future and will find another branch.

Horrible place to shop and customer service is horrible too. Did not specify delivery days and had someone pick it up but they were closed. Manager is incompetent too has no idea how to resolve anything. Hire educated staff. Or train your staff on product knowledge and what to do if the employees give out wrong information.

Furniture looks nice I bought a heap of furniture from Imran who gave me a good deal . I went back and bought a Dining set at a later date . I have found with the bar stools and the dining chairs they don't really sit evenly on the ground and Amart really make it hard to return items for a refund . Buyer beware .

The service here is absolutely amazing. We were looked after by Gzing and she was so friendly and helpful, providing us with an exceptional level of customer service. We also got an incredible deal. And every time I have called up, the staff have been so warm and happy to help. Would highly recommend this store.

Buy furniture from amart only you have control on environment because i bought king bed from amart and with in 8 months it covered with white fungus around bed when I contacted to Customer service they were told it's happen by environment so we can't help you because it's not manufacturing fault.

Floor staff are nice but people standing behind that front desk ( specially the lady with gray hair) are incredibly rude. She acts like she’s donating things. She kept us waiting for a long time then with rolling eyes said “ I don’t make the rules” apart from other weird acts

Terrible customer service Waited for more than 15 minutes and has not been looked after by anyone. The whole store had only 2-3 workers and only one was running around to serve the customers even though she said she will come to us in a second which ended up being minutes.

Great Service, Merrin was so attentive, so helpful and has great customer service skills. Delivery on time. Tracking your delivery is a great service. No need to stay in all day, the tracking msg lets you know right up to 30 mins away. Great store, great staff.

Just bought a bed and mattress from Merrin. Very friendly and professional, great customer service. Just assembled my "Kirsty" Queen bed and mattress from Amart. Very easy to put together, instructions were so easy to follow. Excellent price of $798 for both

I brought 2 sofa from December 2021 till now I didn't receive my order 5 months now waiting The excuse delay in shipping I don't know delay regards all my products came from overseas without delay. No one can give my when it will arrive.very disappointed

My partner ordered a new lounge suite in July, told by staff it would be in store in the middle of September, has now been told late October. We would have gone elsewhere if we had of know it would take so long. As he was buying it for his daughter

My receipt says 'delivery within 7 days'. It has been 18 days and still no delivery. Amart online are unwilling to cancel the order. I have been told to wait for delivery (no estimated timeframe), then courier the goods back to them AT MY COST.

I had the best shopping experience at this shop.If you walk in just ask for Jack.He was sooo friendly and gave me incredible deal on my Diamond Sofa Bed.This shop should be proud for having him.Going back to get kids furniture very soon …

Love this shop great customer service enjoyed just walking around looking at everything not pushed by anyone when ask questions very helpful. Guys l would love to work here love you all ❤️All my family and friends love the furniture amazing

Great furniture shop.. Lots of item is on sale... Quality is ok.. Lots design available in different prices... Thanks to service staff mr.peter. he was trying to help me through out my visit. He is very friendly, helping & explain the

Was PROMISED a couch will arrive a month away from purchase date. It has now been over 5 months and just received ANOTHER email letting me know about a 6th delay. This is the definition of false advertisement.

Worst staff/manger to deal with, rude and disappointing customer service. Was told yes we have everything in stock - later found at pick that wasn't the case. Given incorrect information every time we called.

Super large Amart as expected. Friendly staff and kad a kids area. Pleasant experience buying whatever it was the wife got...hey i dont argue with the wife..if she wants it she gets it.

Good sized store, with most products available. Staff at front desk could be far friendlier and staff also need to be more clear in regards to the conditions in purchasing "care plan".

Great customer service. We felt very welcoming. Loud shoutout to sally who was very patient and nice with us. Thanks guys loved visiting the store and we got our desired mattress too!

Order was made since 07/12/201 and you sending another email today 07/04/22 advising more delay in delivery until end of May?! Why?! Are you ever going to deliver the items?

What a great experience! Dana is a superstar and was just the right mix of informative and helpful while not being pushy :) Highly recommend this store and will be back

Rubbish furniture place , Don’t buy the extended warranty as that is wage of money they will not do anything when you make claim they don’t answer rubbish place to buy

very friendly staff that were willing to help out as much as they could great quality furniture for my house. modern but not flashy, comfortable and inviting.

Not bad prices here, customer service really ordinary, just feels like a production line rather than a good experience. Have a look at why IKEA does so well??

Bought some furniture today. The staff were very friendly and helpful, and went out of their way to accommodate our needs. And gave us a great deal! …

Horrible customer service from the manager and the employees every time we step in. The most rude service even if we bought a lot of furniture from them

Bought a Omaha couch pair today from Merrin it says that name on the invoice, she was awesome, made the purchase super quick and easy, thanks.

I dealt with a manager for a return and he was a complete D#ck. He was talking over me Rude And return was due to Amarts faulty furnitere

We had to wait almost an hour in the counter to buy the stuffs that we were after. Very bad customer service, staffs are very rude.

Akmal is very competent and problem solving person I recommend to ask for his assistant if you have a problem he did a great job

WORST SERVICE! I WAS SO eeeek Approx 5 staff members sitting around the table talking shiz and no one even cared I was in-store

Great staff and friendly service. Have bought a few things from here. The manager especially was very helpful. Will visit again

Apart from a rather long delivery date,the service was great from all the staff.l also saved some money, due to Black Friday

Happy the way we were dealt with. The salesman did further discounts than we were expecting. So we are happy customers.

Very good variety and decent quality furniture. However, pretty understaffed! The staff present was polite and helpful.

I’m giving 5 stars to the staff they go out of there way to help and are friendly, thanks for the great experience

Ali from BB transport extended a big help to assemble and took the boxes for disposal. Thanks to the team.

Prices are great and staff is very nice, bought 2 beds from here and am very happy with the purchase

Good furniture at good prices staff are fantastic made us feel right at home and were so helpfull.

Wasn't a pleasant experience, Staff were a little to noise and a bit rude at time's in my opinion.

Great service, helpful and knowledgeable staff and good selection and price range of products.

Large range of furniture & wardrobes, pricing appears to be competitive. Plenty of parking.

They will take your order, 4 months later and still waiting for delivery. Bloody hopeless.

Awful customer service from the Store Manager absolutely impossible to deal with.

All staff are very friendly especially the assistant manager and the receptionist

Great service. Especially from the guys out at the customer pick up section.

The sales assistants were friendly, helpful and had a good sense of humour!

Nice big store, friendly staff and Jessica was very helpful and affable.

Huge, big variety with lots of stock. We're able to deliver quickly too.

No help by staff they sat at front desk while I went through the store!!

Prices are not as competitive in comparison to other similar retailers.

Good choice of home and office furniture. Prices comparable to IKEA.

Merrin is a superstar sales person, super helpful and enthusiastic

Very nice clean store staff don't leave you alone but overall ok

Very friendly, helpful and explained well, a very good result.

Nice staff not pushy ok to deal with big display of furniture

Good products and reasonable price but very delayed delivery

I went to the Plenty Valley Medical Clinic to a appointment.

Good friendly staff ,the customers are well attended …

Colour isnt the same in person as to what is on line …

Great friendly service. Very helpful. Thank you Merrin.

Great store but did not have what we where looking for

Very helpful, good prices and would shop here again

Very helpful staff and the staff at the loading bay

Thanks a lot Imran and Smarth! Excellent service.

Alright products lots to choose from but just ok.

Wide variety. Knowledgeable and friendly staff.

Staff are actually really helpful and friendly!

Always quite. Such a big shop with no one in it

Great bargains! You need help? Talk to Imran!

Merrin is pleasant, informative and helpful.

Lots of variety and good quality furniture

Good deals but not really my cup of tea .

Staff not interested, no customer service

Had exactly what I was after. No hassles.

Helpful staffs! They always have offers!

My favorite place to buy home furniture.

Service ok if you get the right person.

Didn't go inside of the place to shop.

Did not have what we where looking for

Poor delivery and not honest company

For cheap and reasonable furniture.

Very much people wearing my stock

Good friendly staff very helpfull