EXTREMELY THICK with criticism, they don't know how to handle their own customers. Every criticism made of the restaurant is responded to with insults towards customers. It is clear that in any type of complaint there is no common sense on the part of the owners to get around it, they take it directly to the staff and offend people.

It's been over an hour since I placed my order at the arca restaurant and pizzeria and I already contacted the establishment and they said it would arrive in at least 15 minutes. and the young man said something about me. Food without salt, the motorcycle courier came without a mask. I do not recommend

I placed an order for dinner and they only gave me a refund 2 hours after the order was placed (even though I requested status via chat and phone). Afterwards, they didn't deliver and said they couldn't deliver any more as the kitchen had closed. Terrible attendance.

Bad experience, I ordered a Marmitex via Ifood at 12:30, it's now 2:52 pm and the order didn't arrive. I spoke to an attendant through the app and the only thing the person said was that the order was already out. Never ask because it's not enough.

On yfood this restaurant is called Lá Família. I ordered a special feijoada, paid R$37.99 and no joke, it came with plain water and a few grains of beans. I will never buy again, I think it is a tremendous lack of respect for the customer. More

DON'T ORDER PIZZA FROM THIS PLACE, I CAME A HORRIBLE CALZONE, MINI SIZE FOR ONE PERSON, JUST THE SMELL OF SPOILING, WE THROW IT IN THE TRASH... REPORT IT, DON'T BUY IT!!!! I CALLED TO COMPLAIN AND WAS TREATED BADLY, they don't know how to work

Horrible, delivery was 1h30 late, and when we called they said the order was out for delivery. In addition to confirming the delivery of the order through the app, it was not delivered... absurd. I noticed that they use two restaurant names

At Ifood they serve Lá Familia, the worst food of my life, I ordered a 4-cheese lasagna, they had the courage to send me pasta on pasta, without cheese, and with shameless grated cheese on top, super salty, the most horrible thing I've ever

The order took a little over 2 hours to arrive. When the pasta arrived, it was like this, white and with a spoonful of tomato sauce. Dry and without sauce. I called the restaurant three times to ask about delivery and then ask to cancel the

The venue accepted my order and payment via credit card in the 'IFOOD' app, however, they did not deliver, I opened a help call and the pizzeria canceled the call without responding to my request. I got in touch the next day asking for the

I placed an order via Ifood, it was 1 hour late and when I tried to call the restaurant no one answered, there was only an automatic response on chat, when they responded they said the restaurant was full, and it couldn't even be open due

WORST EXPERIENCE I HAD REGARDING APP FOOD. I placed the order at 1:39 pm and it arrived at 4 pm. Cold food and totally wrong food, they decided to solve the problem and send another dish and they didn't, I asked for a refund and they told

We placed the order at 12:30 at Ifood, it was scheduled to be delivered at 1:36 pm, however when it was 2:00 pm I contacted the restaurant to ask for cancellation, they said they weren't going to cancel it and that the order would already

At Ifood they are called "Lá Família", a TERRIBLE restaurant. It took two hours for the order to arrive and it arrived damaged and missing items; We consume it anyway, after all we are starving! I filed a complaint through Ifood and they

Irresponsible restaurant with no sensitivity whatsoever towards customers. Order made at noon for 2 lunch boxes. 2 hours later, only one arrived, the delivery man first wanted to receive it and then said that he only had 1 lunch box for

Dear Lord, there is no way to explain what horrible food, I ordered a Marmitex with steak it was simply terrible, I wish I had seen the comments here before, never again. I had to throw it away and make rice with eggs for my son and I,

My experience was terrible, because I waited 2 hours and they canceled the order, I paid by card, now I just want to see if they will charge it. You call the phone and no one answers to give an explanation, I'm really upset.

Service through Ifood is terrible, they don't deliver on time and they also don't communicate with the customer to give explanations. Terrible attendance. I placed an order at 12:26 and they didn't deliver until 2:17.

Fogazza is simply sensational, and I've already eaten it in different places and cities, but the one from this place is wonderful and comes with just the right amount of filling, leaving you just wanting more!!!

Worst pizzeria, worst experience, worst everything I can imagine. Rude service. I called to report an error and they were extremely rude and rude. I should have paid attention to the low rating and comments.

It took a while for my order to not arrive because I live 800 meters away, the delivery guy didn't even show up and they said my order was on the way, leaving me hungry, so one star

First and last order. It's been two hours since I ordered, one hour before the "expected time" for delivery. They don't answer the phone and the chat response is automatic.

They are very disorganized in terms of delivery times, they take a long time, sometimes it takes almost 1:30 when the order arrives, sometimes it doesn't even arrive

I ordered my food via Ifood. It took a loooong time to arrive, almost 2 hours. The food is delicious. I just don't give it 5 stars because it took so long to arrive.

Don't buy from this place, I ordered two noodles via Ifood and we waited for 2 hours and they still marked it as delivered and we didn't even receive anything.

First and last order. It's been two hours and it hasn't even arrived. They don't answer the phone or respond to chat. I don't think it will arrive anymore.

Arca pizzeria has great pizza and fogazza De PORTUGUESA 2 the best. I can't ask for any other knowledge!! Congratulations on success and good sales!!

Terrible attendance. Delivery time took more than 2 hours and to this day my order has not arrived, I sent messages and were not satisfied.

Terrible attendance! They send the wrong order and they don't care about resolving it! Lack of total attention to the customer.

Terrible service and after almost 3 hours of waiting for me to accept the order, Ifood did not cancel the order

I ordered through Ifood. 1 hour and a half late, the order simply DIDN'T ARRIVE, I canceled it through Ifood.

Horrible, close your doors straight away, without any commitment, buy from them and throw money away More

Food with no flavor and no seasoning at all. Poor quality. I do not recommend.
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It was already very good. Currently, leaving something to be desired.
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The company didn't have a bathroom and the feijoada was too small to be a big one.

1 hour and a half waiting, and the food isn't that good, it's not worth it.

terrible product completely raw chicken and they didn't solve my problem

Terrible! Slow, bad taste, automated and terrible service. Run away

Very good!!!! I loved
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I placed my order and it never arrived, absurd.