I have never in my life actually experienced such outright deception. I was supposed to have my bed delivered on the 17th on October. The salesman (I will leave his name out) made a big show of going back and forth between the main station and the station we were at. He left me there for several minutes to "go clear the delivery for the 17th." I would not sign the documents until I knew I could have my bed delivered on a day I would be home. After getting that confirmed I agreed to purchase around 3K worth of furniture. So the 17th rolls around and I have no received a call or any info about delivery so I call Ashley. They tell me they have no notes about a delivery on the 17th and I need to wait until the 21st which is a weekday. I get angry and say I've been misled. After two and a half hours on the phone I say cancel my order. They put on a manager who essentially yelled at me we are going to refund you the delivery fee plus 300 dollars. I say that will work because at this point I don't want to have to go out and rebuy everything. I made the mistake of letting them deliver the items before actually receiving the refund. So the items come and the delivery guys break two our of the three items. They take pictures and apologize profusely and say they have called Ashley and will have a someone come fix So I agree. I was told to wait for 2-3 days and someone would call me to get my credit card number for the refund. lol. No one ever called so I call back on the 24th and low and behold there are no notes about a refund or fixing my stuff. I had to make the appointment. They will literally say anything they have to say to save a sale and then never deliver. I am shocked that someone could outright lie to my face. I have pictures of the damaged items as well as the damage to my house. I work in sales and I get there is a fine line between customer expectations and what the reasonable reality is but the fact of the matter is you cannot lie to your customer. You can pursued or be vague, but you CAN NOT LIE.

The worst service and sales experiences I've ever had. Don't speak with ANY sales rep or Trish. Saw a recliner in the store that looked/felt good in OCT 2021. Wanted to buy it and salesperson said it would ship in a few days. This was the start of a 6 MONTH battle to get one chair. The recliner did not show up at my house. I called Ashley to find out why. They canceled the order without telling me. The order delayed until mid November 2021. I wasn't happy, but waited. First week of November, called the store again to check status of the order. It has been delayed until Feb 2021. I got no notification for some ridiculous reason. I'm upset. I consider canceling, but decide to wait it out further. January 2022 comes. Call to check on status of order. Order has been delayed until April 2022. I go to the store. No one there has any idea about my order or any idea how to figure my issue out. I leave frustrated but need that chair, so I wait. Late March 2022 comes, I call to confirm the chair. No joke, chair has been delayed until June 2022. I call 10 different times to Ashley to get this issue resolved -- and ultimately replace the chair. One salesperson tells me to come into the store to pick a new chair, and when I try to explain that's not why I'm calling, he hangs up on me. I eventually reached the manager Leigh, who resolves my issue. I pick a new chair to replace the one that never arrived and it gets to my house in 3 days. This store will never get my business ever again because of how the process was handled. Disgraceful and deceptive business practices.

Patricia was very nice, helpful, and patient. I found out after we made the purchase, that the couch we bought was listed for $100 less on their website, so I'm disappointed that I overpaid even with the Presidents Day discount and another discount from the manager to give us the 5 year warranty "free". It was my fault, I should have checked online, but I was just tired of looking for a couch and wanted to get it over with. The computer stopped working while we were processing our transaction so the wait to check out was quite long, but I'm patient. They had to move to another computer, so the transaction entered the computer twice, we did not get charged twice, but they texted and emailed me twice every time and after calling to confirm I was only getting one couch, they still tried to deliver two couches this morning. We only took delivery of one. The delivery also showed up an hour before our 8am-12pm time slot. So we weren't ready for them and were still in pajamas, but the delivery guys were very nice, very quick, and courteous. I am unsure if we will return to Ashley for future purchases, I don't like being taken advantage of, and I feel like we were because they overcharged us. If we do return, I will be more diligent and research online before purchasing. I gave two stars because we were overcharged, they tried to deliver more than one couch even after I called about it, and the process took much longer than it should have.

When into Ashley's Furniture store on November 7, 2020 in Canoga Park, CA and purchased a set of a love seat and a sofa. Salesman told me the total would include the 2 sofas, delivery and protection warranty so, I had to give a down payment of $252.00 and the remaining balance was used with a credit card, I am paying monthly $120-$125.00. As of today I have only a love seat for 2 people and we are a family of 5. As of today, I have not received what I purchased and every month I have received up 2-3 "delivery dates" and no sofa yet delivered to us to complete the order. Customer service seemed to repeat the same script when I call and I have a feeling I will never get what I paid for. I felt they lied to me and other customers at the store because they made it seemed it would be a delay only of a few weeks. We are now in January 13, 2021 and again they gave me a 3rd delivery date for January 26th. Ashley's Furniture will not confirm that I will get my sofa delivered on this day. Now I will have a worn out love seat by the time I received the matched sofa. I was literally lied too and pressured into purchasing this specific set of sofas knowing they have other complaints for same issue and knew they were on back order and would not deliver as promised. I am paying something I don't have and they have not called me with firm resolutions. I HAVE FILED A BBB Complaint like hundreds of others too. YOU WILL NOT GET WHAT YOU PAID FOR

I’ve been waiting about 5 months to write this review, trying to find the words to express what we experienced upon our multiple visits to and from Ashley. We recently bought a new house and needed to start from scratch. We went to living spaces and basically had it all figured out. That was until we set foot in Ashley and met Jacob. In a world where customer service seemingly doesn’t exist, Jacob is the consummate professional. He literally helped us reimagine our dream home, room by room. He always knew every piece they had available, wasn’t afraid to provide his feedback, and while everyone has their own style and visions, he easily sets his aside to accommodate yours. I never once felt pressured by Jacob, in fact just the opposite - I mean we’ve been there on multiple occasions throughout the construction process over the last 5 months - and every time we come back Jacob remembers our names, everything we’ve purchased in the past and provides ideas as to how best to tie the room together. Words can’t express how grateful my wife and I are for Jacobs professionalism, he’s experience, insight, expertise and most importantly, his top notch customer service. Save yourself the trouble, while there’s multiple places to buy furniture, there’s only one place and one guy you need to see to get everything you need and the customer service you deserve. Go see Jacob at Ashley in Canoga Park and don’t think twice.

This was a horrible experience. Firstly we went into the store to see the furniture we liked because we wanted to see if it actually looked like it's photos. We were trying to decide between 3 different items. None of the pieces looked like the photos and we ended up choosing something else. We then waited for it to be delivered. The first time they dropped off the wrong item and then came back and picked it up and left. No email no update for the next scheduling for correct delivery. I called to reschedule the next day. When the item didn't show up for the first scheduled time we I had to call again. I ended up calling 3 times that day and in the end was given 3 different times for delivery that day. Finally we called again and were told that the item was in fact out of stock and on back order. So it was NEVER actually on a truck at all?? We stayed home for two days waiting for this delivery that never came. The guy on the phone gave us no resolution, no offer to fix the problem in fact he suggested that we go back to the store and deal with the sales person and get another piece of furniture? Why would someone sell you something that didn't exist? How did a phantom item get on a truck for delivery TWO DAYS IN A ROW??? Terrible customer service!! Buyer beware the price in the store doesn't match the price online there is also a 200% mark up in the store. #awfulexperience

This is not the type of store we usually shop in. We were in the shopping center for something else and my wife said lets go and look in Ashely. I really felt this was not our type of store, but I went along just to see. The first person to meet us at the door was very hard to understand. She showed us to what we wanted to see and when we wanted to see more she just sort of disappeared and started to help someone else. I wanted to leave at that point. We walked to the door and then I spotted just what we were looking for. A sofa in the color and style that would fit our home. We are used to having custom made furniture. As we were checking out this particular sofa a very nice fellow came by with an iPad around his neck. He was very nice and very helpful. We told him we were interested in this sofa but we had a dinner engagement to go to and asked if the discount would be available the next day after the promotion ended. He told us not to worry about it and gave us his card. We had dinner and came back that evening, found him and bought the sofa. We have to wait several weeks since it was not in stock. Lets see how it all turns out when it gets delivered.

My partner and I have been shopping awhile for power reclining chairs. Last minute, we decided, instead, to go with a leather power sofa at another store. However, we were not completely happy with the quality, function, and preferred a fabric sofa. So we went online and found Ashley Homestore. I noticed that Ashley‘s Canoga Park location has a good rating, so we rushed over one hour before closing. When arriving, we were impressed with the quality and large selection of sofas and other furnishings. Most importantly, we were very happy with the wonderful service provided by their sales representative Peter and manager Chelsea Franco. They were both very patient, never made us feel rushed, and helped us find exactly what we wanted and needed while processing our final purchase of the sofa and a Persian rug over a half hour after closing. In addition, we were surprised and thrilled that we just made it the last hour of the Fourth of July sale. So we also got a great deal! I highly recommend the Ashley Homestore in Canoga Park and will continue to make it my first stop when shopping for all of my home furnishings.

I was in need of all new furniture to furnish my home. I live in Woodland Hills and was happy to see that Ashley had opened up a new store right by the Topanga Mall. In the past I would have to travel some distance to buy furniture and those stores always had a very limited selection. This Ashley store is really big and all the furniture is really very nice and there was so much of a selection from beds and mattresses to dining room tables and couches and so on that I actually had a hard time choosing. The staff is very nice and courteous and I was fortunate to meet Ahmad who was great! He was very knowledgeable and listened thoroughly to what I needed and mind you I needed everything. He took so much time with me, making sure we tried everything and found what I liked and what worked for me. Everything looks really good in my new place and the quality of the furniture is outstanding!

This store has owed me a refund for an assembly charge that was not needed and I had to call corporate 3 times (because no one picks up at their store unless you are a potential customer for them to sell you something) and corporate had noted it for the store to refund me. I was told it would be handled. Lies. Months go by. I call the store and it goes to corporate again. I explain my situation and they see it still hasn't been paid. In fact, the store actually closed the note without paying me or telling corporate. So, I don't even show up as an open case or order. They have never been available when corporate has contacted them to connect me. Shady shady shady. I just want the refund I was owed. But they had to make this into an investigation and make me post a review like this. So don't go to this store if you want any kind of customer service or expect them to keep their word.

Incredibly bad customer service. Quick to take your money but not accommodating at all when your product does not match what you thought you were purchasing from the store. This was my experience. And beware if purchasing from the store as opposed to online. The Corporate Office will tell you they have nothing to do with store bought issues. After receiving my recliner, the foot rest wasn't as long as the floor model. They said it was due to wear and tear and offered me a swap with the used store model with no discount AND I would have to deliver/pick up myself. Incredible. Never have I had such bad customer service in my life. Now I'm stuck with an $800 recliner that I can't use. Oh, they offered me a store credit of 50% towards another chair too as an option. Great deal for them, especially if it's 50% of the sale price. NEVER will I shop at this place again. Neither should you.

The staff at Ashley are awesome, very friendly and helpful. Mr Jacob the store manager approved an additional 10% discount for me as a first responder when I purchased my dresser with mirror and my chest with drawers. He was very tentative and respectful. I was pleased and extremely satisfied with my visit at Ashley furniture store. I will highly recommend my friends, coworkers and everybody to visit Ashley furniture store in Woodland Hills Ca for a treat. You will not be disappointed. Their customer service department is staffed by intelligent and honest people who will go out of their way to earn your business. Thank you Mr Jacob and staff for saving me some money. I just relocated to Woodland Hills a week ago because of hospital job.

We were in the market for a new family room couch and we went to this Ashley HomeStore location. We were warmly greeted by Rachel Dominguez and immediately felt a good vibe about the store. The selection of couches and sectionals was ample and Rachel encouraged us to take our time looking around. The lay-out of the store is not overwhelming, which helps with the decision making. We sat on many sectionals and did make a decision. Rachel was very professional, warm, friendly, knowledgeable and not pushy at all. We bought a lovely sectional and coffee table for a very reasonable and competitive price. We recommend this store to anybody in the market for furniture. Thank you Rachel. It was a pleasure shopping with you.

I purchased a set of furniture here. When I went home I checked the prices online in their website and there was a difference of $400 with the 10% discount there was on their website. They offered 24 months 0% interest financing in the store when I purchased the furniture and when I asked for a price match they said they're going to change the finance terms and offer me a 6 months financing. I feel like I was scammed and all I got was a hard inquiry on my credit report. Their customer services was awful after I complained about the prices but when I was shopping they were treating me different and they were much nicer.

We experinced the worst experience from this store. Their delivery drivers were rude, unprofessional, and condescending upon arrival. They arrived 30 minutes before my delivery window and threatened to not redeliver. When they arrive the driver was rude, and refused to put on shoe booties to enter my apartment. Even I offered to go to them stey still refused and dirtied the carpet to my new apartment. My entire home is furnished with Ashley. After this experience this will be my last time shopping with them. Next time Ill try a compeditor that will most likely appreciate my business and treat me better.

What a beautiful store! I’ve been shopping at the Ashley store in Northridge and haven’t had good experiences there. I was so excited to have a new store to shop at! I was greeted by a cute gal, Laurie, at the front door. She was very cheerful and noticeably excited about ‘our brand new Ashley store’! She told me about the promotions and let me look around. She gave me my space but was easy to find when I had questions. I ended up buying a new sectional. She gave me a very competitive price and I couldn’t be happier! I highly recommend the Canoga Park store and Laurie for your next furniture purchase!!

In the middle of decorating our condo we wanted to return one item that had already been delivered. It was just too big for the room. Not damaged. Went online to find the return policy and it said contact the store since each store has a unique policy. Theirs is they don’t take items back. Simple as that. No exchange. No store credit. No returns. Hilarious to me that a customer who spends $6000 at a store and who isn’t finished decorating wouldn’t even receive an exchange so that they could keep spending money at the store. Oh well. Make sure you only buy what you’re absolutely sure will fit.

This store has some really nice furniture, it is clean and organized. However, customer service was awful. If you’re not buying immediately, you’re not a priority. Employees have to talk to every other employee to get something accomplished. Over heard people have complaints about financing, missing pieces for furniture they purchased, incomplete orders. Stay away unless you gotta have it and have patience to deal with poor follow through. I was trying to buy a small item for the time being and it took 20 min to eventually cash out due to the small amount of my transaction/priority.

absolutely the worst delivery customer service. We were told we would get the items the next day (on a Saturday). That didn’t happen. So they refunded $100 for the delivery fee and then split up the day of deliveries on Monday and Tuesday- is that a joke? Do they not realize that people have jobs and scheduling deliveries on two different days during the week is completely unacceptable. Expect a great experience in the store, but don’t be fooled by the fox in sheep’s clothing. After you leave the store, expect headaches and everything BUT what was agreed upon and promised.

I was able to browse their huge selection without feeling like someone was looming over me and still see that help was available if I needed it. I did not buy anything the first time I was in because I had to go home and measure, but I did receive a follow-up call that informed me of a mark down on a piece I was considering-now that's service! I can not say enough about the Store Manager Milan who went out of his way to make sure I had considered all my options before I made the order and helped me set up a delivery that made sense with my tight schedule.

I went into Ashley's furniture store 2 months ago looking for a new sofa. I couldn't make up my mind and the gentleman, Vaughn, who helped me was so patient with me, though I didn't buy anything. Well, today we returned and we were able to purchase a brand new sofa, a new bed along with and a television consul for our new home. We went in there asking for Vaughn, the same gentleman who helped me 2 months ago. He was so knowledgeable, kind, patient and funny. I went back to Ashley's because of his service and of course the furniture pieces :)

We had a wonderful experience here at the Ashley Furniture in Canoga Park. Kevin Johnson was our salesman, and he was very patient and helpful. We got a 14 piece living room and bedroom set. He helped us mix and match to make sure we had exactly what we wanted, to make our new place specific to our tastes. This was our second visit to Ashley because of Kevin he made sure we were taken care of during both the visits, and worked very hard to accommodate all our needs Thank you again Kevin, and also a shout out to the manager. Best wishes!

The actual store where I bought my bed offered good service. Kate was great! However, delivery and installation did not go well. First, the drivers went to a wrong location, then they weren’t very friendly, then they refused to take my old box springs when I was told they wood, and finally, when it came time to put my bed together, they had the wrong hardware. Customer service said it could take 10-15 days to get the correct hardware. With my bad back, I was left with only my very expensive mattress on the floor, no bed to sleep on.

Dumb, I wanted to buy a mattress cover that they had at least 2 in stock but they wouldn't let me take it. They claimed it was a floor model and had to be ordered. It was in a box not out on display. Then when I agreed to have it delivered they had to set a specific date and will call the day before to deliver it like it's a piece of furniture. For heavens sake it was a box that I should have been able to carry out after purchasing. In hind sight I wish I would have just said forget it and purchased it somewhere else.

Ashley has great pieces. Unfortunately, they use UPS to deliver. UPS is horrible delivering certain items to apartments. The driver left my furniture outside on the sidewalk. I didn't get a phone call from UPS or from Ashley that the furniture was on the way. I purchased on a Saturday and delivery was the following Monday-the Ashley salesman said it would be delivered the following Wednesday. I'm so done with UPS. Ashley Furniture will not hear from me again if I need something delivered.

The initial sales rep was nice, but the prices in the store are way over the online prices. When I went back to the store to discuss this, a very rude manager was talking up to me, trying to convince me to just walk away. They agreed to refund the difference after a while. They will also do everything in their power to sell you the 5 year warranty which I did not want, but they said they include for free by lowering the price of the furniture, which is way more than online to start with.

Worst furniture ever!!! I bought outdoor furniture from Ashley two years ago and in that matter of time it has practically disintegrated. It’s supposedly wicker but all of the ‘wicker’ has broken and snapped and the furniture looks horrible. DON’T SHOP HERE!!!! Very very poor quality stuff. I’ve never had this happen to any furniture I’ve purchased. Plus, the customer service reps straight up tell you that you shouldn’t expect it to last if you’re buying it from them! Awful awful.

Five stars for the store And the people who work there especially Melita de la Cruz! She was instrumental in helping me with my screwed up delivery. The customer service team didn't communicate all of the appropriate information and my original delivery was missed and turned into a mess.. Melita was amazing and getting everything fixed and getting the furniture to the house in a timely manner! Kudos to her however the customer service team needs to get their act together.

Bought a mattress and the comfort quality was not as expected , had to contact Ashley’s multiple times so they can at least approve an exchange , after contacting them multiple times the manager Leigh was able to resolve the issue and was able to exchange the mattress . Employees need to be trained more as far as customer service , sale persons should at least have some knowledge of the products they sell so they can guide their customers to choose the right product !

My experience with Shahe and Silva was overall great. Shahe was very helpful throughout the process of buying my new mattress and couch. He helped me get a good price and worked within my budget. My only negative experience was before I stepped into the store because I called to inquire about a sale flyer I saw and was placed on a 10 min hold because the rep on the phone didn’t know of the sale and had to keep asking other people to find out what I was talking about.

Amazing! The Canoga Park Staff is awesome. Particularly Gavin, the sales person that assisted me with my purchase. Gavin is very knowledgeable of the store’s inventory as well as kind & courteous. The mgr. Lee was very polite & helpful during my phone call the day prior to my visit. I will continue to shop at this particular store even though it’s quite stroll from my home :)) Thank you Ashley Canoga Park Staff for great customer support. I appreciate you :))

I was glad that I didn’t have to make an appointment so I appreciate the accommodation. However, I felt very rushed by my sales associate. It didn’t seem like she cared about me liking the couch I would buy, rather it seemed like I was wasting her time. It may be that she talks fast, but I still felt a little pressured to just pick one already and move along. I might return my purchase as I’m not crazy about the unit I picked, it felt like a rushed decision.

I ordered a mattress in-store because I needed it fast, but they couldn't get it to me in under 10 days. (EDIT: it actually took over 3 weeks to arrive.) Would have been the same shipping time to order from the website, except the website lists the mattress for $300 cheaper. Their "manager's special" prices are a scam—they don't actually have the products in stock, they just order it shipped from the warehouse. I don't recommend shopping in-store here.

Great customer service average selection. Everything was tore up. I don’t understand the designers why they have made all the furniture tall and they had no variety of colors. However, I gave it a five star review because of the excellent customer service and the fact that so far it’s more choices than your other furniture stores so since we have no other choice in furniture, I guess Ashley‘s furniture probably has the most choices than other stores

Very warm welcome. Edith was very professional and knew exactly what I wanted for the mattress. I thought that I didn't need a box spring under the mattress and she explained to me that I do need to have one for the support and she chose not to high because when I go to bed I want my feet to touch the floor because of my lower back. I will refer to friends especially at this location and of course to Edith also to the other people.

I had the greatest and easiest experience with Lucero. She was professional, kind and knowledgeable about the bed frames. She ordered the one I chose and explained all the charges and future procedures that I will expect. I was happy to find exactly what I saw online but needed to see it and know more about the delivery, installation and set up. Thank you for Lucero, She is a breath of fresh air in the retail furniture business.

Our sales rep Fabricio C at the Canoga Park location was amazing! He was professional, kind, upbeat and informative. Instead of leaving with the one sofa we were hoping to find, he helped us get a fantastic deal on 2 for our new home. We will come back again for our other furniture needs 100%. This guy is awesome management material and we are really happy with the quality and value we are getting with our sofa purchase.

My wife and I had been there one time during the week to look around. We were greeted by Boris with a smile, we were allowed to walk and explore without anyone hovering over us, it was refreshing. After doing research at other furniture stores, we came back specifically to see Boris. He was patient and very informative. Needless to say, we bought a couch and a loveseat. I highly recommend going there and asking for him.

We came to Ashley Furniture in preparation of our move and was helped by Mo. He was very patient, helpful, and assisted with furnishing our entire apartment. He was very concerned with helping meet our budget and we so appreciated his thought and care with this regard. Mo gave us such great customer service and care and truly made us forever Ashley customers and all this on his birthday! Thank you Mo! You’re the best!!!

We drove around and went to three different stores. Our last store was Ashley. We walked in and were immediatg greeted by a very nice woman that guided us to the mattress section. There a really nice gentleman that came to us and reviewed with all of our options. He was knowledgeable and not pushy. We ended up finding exactly what we wanted and the price and service were great. They will be delivering it this week :-)

Working the Enza to purchase outdoor furniture was so easy. She listened to what we needed and showed us several great options. She’s warm and accommodating and would welcome a chance to work with her again. I also have to thank Chelsea who worked tirelessly to ensure we got the exact delivery date we needed. Kudos to both these awesome ladies!! They sure made buying from Ashley a wonderful experience.

I thought the sales person was very helpful. Turns out we were overcharged for shipping, and the couch we purchased and convinced that the warranty would cover many things that it actually doesn't. So... I guess he was only helpful to himself. According to Ashley's own website, we were charged 300 extra for the couch and around 200 extra for shipping. Not very pleased to feel hustled like that.

We had a wonderful experience here buying our bedroom/dining/living room set for our new home. We got everything we love with fair price. The branch manager is awesome. We love how transparent, professional, and pleasant he is. Most importantly, we can feel his passions for what he does. We highly recommend this place for anyone who wants beautiful furniture with fair price and great service!

Phenomenal customer service and exceptional sales & consulting staff. I've really enjoyed working with the committed staff and management at this Ashley's Furniture and they've been able to simply & a completely help make my housing furnishing process a pleasure rather than a typical stressful event. I am very thankful to have chosen Ashley Furniture for all my housing furniture needs.

Wow, this guy was so impressive! Definitely knowledgeable about everything that i asked! Explained everything to a T! Helped with everything i needed and definitely exceeded my expectations! The guy who helped me out today was Elmer Villela, young but extremely helpful! I will definitely be returning for future purchases! Can't wait to get my awesome bed on Tuesday! Thanks again!

Ashley Furniture store helped me locate a few stores that had my discontinued bedroom set. I was so happy to be able to drive to get what I needed that they didn’t have. Nice salespeople always willing to help! I blight my bedroom set with Ashley Furniture! They are great! They ordered the night stand on line for me from the discontinued set I was have. Thanks guys! ♥️

I was 5 times in this store to selection my furniture's package.Miss SARA was my agent. She is so nice and friendly. the SARA was incredible and the manager miss CHELSEA she is the best and try to do the best one for you.I got the best service ever. The awesome store with awesome furnitures and colors. I strongly recommended this store to my friends and colleagues.

I am 100% a fan of Leah the store manager as he has a can do attitude and works to take care of the customers. Warehouse personnel are lazy with a bad attitude and nothing is possible with them. For some reason things are never delivered as promised and your fulfillment personnel just don’t care and never work around the problem and they lie to the customers.

I went in here during quarantine. I absolutely needed a new couch. I got great service rep, cant remember name Mike - John something like that. Real attentive. Bought an amazing couch that I LOVE!! Wish I hadn't waited so long. While I was looking around at all they had really nice looking furniture. I cant wait to go back and add things to my home.

Decent furniture but their cards are the worst so beware! I was approved for $1,500 and after a couple of months they dropped my limit to $250 for no reason. Yes i was able to get it back up to $1,500 by just requesting a limit increase but not before my credit score had taken a huge dip! They have done this twice already and it's really annoying.

The selection of furniture is humungous great styles. The customer service I received from Ahmed and his manager was 5 stars. Ahmed was so generous with his time, he and the manager made sure we were able to leave with exactly what we wanted at a great price. I will definitely purchase my daughter's bedroom set from Ashley homestate!!

It actually took a while to get some help as all associates were busy helping other customers. I walked to customer service and asked for help. The lady there had just finished a very long call but she greeted me with a smile and helped me out with my order. Her kindness and patience is what gives this review 5 stars.

Went to the showroom to pick out a new mattress. Salesman Boris brought me right to the best deal was. I tried it out and I liked it right away. Tried a few more and they didn’t measure up. So I made the purchase 50% off and it should last me 10 years. Real good experience. Boris offered no high pressure whatsoever.

The people at this location are so helpful and make the experience so easy and painless. I can not complain about my experiences here, even when the couch I had originally ordered did not fit. They took me around the whole store to pick a new one and made the process way less of a headache than expected. Thank you!

My husband and I have purchased a few pieces of furniture from Ashley and we’ve always been nothing but satisfied. We recently purchased a new dining room set and we had the pleasure of being helped by John. John was wonderful and he made the experience for us so quick and easy! We can’t thank him enough for that!

The best shopping experience! Patricia was beyond accommodating and professional! She was patient with me as a customer and allowed me to shop with peace of mind until I made my decision. Additionally, it makes my heart sing to witness the diversity magic in this store. Beautiful store and beautiful people!

Idk if it's just me, but every dinner table chair even with padding feels as hard as a rock. Also, the sales people demand they give you a card and it's very overbearing. Sometimes you just want to browse. I mentally prepare myself to fight the sales people off before I go in. Oh well... Nice stuff though

Overall great experience. The store was well laid out which helped me to find my specific style and they carried a good selection. The sales associates were professional, attentive and patient as I ask a lot of questions and have a difficult time making up my mind. Will definitely go back and recommend.

I was here today dealing with the decorating need for the holidays and the store manager Leigh was incredibly helpful. He show me a variety of solutions a different price points. I can’t wait to come back and do more of the house. Definitely worth a visit his exceptional make sure and ask for him.

Went into Ashley’s Furniture Canoga Park and Luigi greeted us and was very helpful and answered all our questions. He is very friendly and we are very satisfied with his service. The dining table we bought is a quality set and are very happy. We will definitely be back for future purchases.

Initially went in to scope out a sofa w/chaise-was assisted by Lucero and she was great-she was patient and answered all our questions in store and even via phone call-sooo glad we went into the store bc that is the only way we discovered the oversized chair-and it is indeed AWESOME!-thanks

Zahr and Ani were amazing sales representatives! We needed a lot of help furnishing our new home and they were incredibly patient, professional and knowledgeable. They made our shopping experience very positive and we will be sure to return as customers again because of them. Thank you!!

Visited this store to look at rugs for my place and it was not a great experience. Terrible customer service. The only nice person was a female sales rep I ran into while walking toward the rugs. I left after 5 mins and will not return. The rugs were overpriced so they did me a favor.

Allen B. IS THE ABSOLUTE BEST! He worked so patiently and professionally with me, as I shopped for the perfect couch. He answered all my questions, and got my choice price matched for a great deal!!! So happy with the customer service, and Chelsea is a fantastic manager!

Zara was excellent!!!! She helped me get my dining room chairs and dining room table replaced very efficiently fast and extremely nice!!!! Everything was done same day. She was kind understanding and helpful Ashleys furniture best hands down highly recommend !!!!

Easy, uneventful. I made a small purchase of a bed (no mattress) so naturally it wasn't terribly exciting for the sales staff. Not as engaging/ communicative as I would have liked, but not bad or rude in any way. It wouldn't prevent me from shopping there again.

Vaughn is the man! Anytime my partner and I go to Ashley's we make sure we find Vaughn. Cool dude with superb customer service. He's always so helpful and takes good care of us! Ashley's is our favorite place to furniture shop, great options and great quality.

The woman that helped us, Renata, in Ashley's Canoga Park/Woodland Hills store, was very helpful and wonderful. When we come in again, we will ask for her. We bought 1 couch, 1 loveseat and 1 recliner chair. She was absolutely great!! Thank you, Renata.

The store is well lit, easy to maneuver around. We picked out a recliner, marked at 50% off. We made a great purchase,were happy with the expense. Fareida helped us,and she is a great employee at this store. Thank you Ashley furniture store.

These people like to lie and trick you. I went in the other day to get a bedroom set and everything went well until I noticed I started signing papers for renting/leasing furniture. I still signed because supposedly it will be mine if I pay

This store has the worst costumer service I have ever experience! I went on Saturday show the sales person the photo of the table I’m interested in. It’s on sale.. the photo shows a table and 4 chairs. So as we are looking at the table AND

Awesome service. Salesperson and the manager were very helpful and informative. I'm very satisfied with the selections that I made. I'm glad that I went there and will recommend it to anyone looking for quality furniture at great prices.

Dear customers, don’t purchase anything from Ashley. You will regret sooner or later they have the most horrible customer service, I was given a used table from the floor without being informed and was lied to that it is brand new!! The

I want to personally thank Melitta in the office of the canoga store for helping me. If it wasn't for her taking over and fixing my problem I had with all my deliveries of ny furniture I would have canceled my whole entire order. Even

Sunday November 12/2023 my son & I visited Ashley Store in Canoga Park CA, We were assisted by Patricia, we ended up buying a full size bed and mattress for my sons room, I am writing this review you Thank Patricia for great customer

My fiancé and I bought our entire bedroom set from Ashley’s; bed, nightstands, mattress, dresser, mirror, chest, you name it. The quality is excellent, and we got a great value. We’ve come back for more and bought an accent rug, and

Had a wonderful experience buying our couch. The sales team was excellent and the manager really took care of us. I had a budget in mind and they gave us exactly what we wanted within what we could afford. I will definitely be back!

There's 2 parts to my review. The first is my experience in the store. I went to see if I could look at a bedroom set I've been interested in buying for sometime. I made my appointment online for the same day that afternoon. I was

We had a wonderful experience purchasing furniture from here. Special thank you to Gavin who helped us with our purchase and was awesome to work with! He is kind and considerate, and Ashley is truly lucky to have him. Thank you!

Hi came to Ashley’s furniture in Woodland Hills today salesman Luigi is the best is amazing he definitely helped me out and I am extremely pleased I am will be coming back often whenever I need furniture always ask for Luigi

Sales people promise way to much. Scheduling delivery was combative. Never finance with Ashley's bank either if you can afford it. The experience was regrettable at best. My guess about the 5 star reviews...employees

Takes hours of my life to pick out a piece of furniture, makes me wait weeks past the quoted shipping date for it to ship, then cancels order without explanation, then when called to ask about it, they hang up on me.

Gavin was very nice to work with on my purchase. He honored the price match for the item I purchased and even discounted the delivery when I first didn't want the white glove service. Overall a very good experience.

Brett helped us and so did the Manager Shady. We got what we went for and then some. Even saved some money in the process. Shady really did his thing to help satisfy our needs. Appreciate you Brett and Shady!!!

This is a large store. The furniture is also very elegant and they have everything. They also offer many sales and good prices. The financing terms are great and its a great store to shop with many options.

Don't order from here. I ordered a bed a month ago and it's still not here. Have gotten four different delivery dates and they keep pushing it back. Worst customer service. If I could give O stars I would.

David was very helpful, and worked with me to place the order as I wanted, and when I wanted, very happy that my couches were in stock, delivery will be soon, don’t have to wait months to get them.

Horrible experience! 4 men were standing in the store and I had to drag a tree and pillows all by myself! Not to mention I was the only customer in the store! I won’t ever go back to this store!

Purchased a dining room table and chairs. David the salesperson was very good. Gave us the price up front and was able to answer our questions or asked someone that could help.

Me and my wife enjoyed working with sales person, she was very helpful and showed very good taste . She helped us with our choices and got good deal on our purchases. Thank you

Edith was exceptional. No pressure to buy anything. Answered all my our questions. Extremely helpful and friendly! Was given a great deal and delivery is expected to be quick.

We stop by for a bed frame and had a great time with Sales Associate Sia, and he was so great that we end up getting a mattress as well. Very professional and caring service.

Exceptionally friendly and helpful and supportive staff, especially "Ms Edith Rodriguez" from the Ashley Canoga Park Store, made my purchase experience outstanding. Thank you

I had a great experience with ordering a sofa on the phone with a representative. He was very helpful answering all my questions and concerns and got me a great price!

Saleema was a great help. So much knowledge and experience. Next time when I come I'll ask for her. She made my visit at Canoga Park store unforgettable experience

Great prices the register was taking so long she was busy with another sales person instead of letting me go. I had to wait for her. Too long for just a receipt.

The manager Mr. Lee was very caring and understandable, took his time out to hear about our issue and helped us come to a successful conclusion! Thank you again

Love this location. Everyone is helpful and ready to make a sell. Lisandro helped me but my bedroom, and he was knowledgeable about the products and attentive.

Lizandro was amazing and helped me make a decision in buying my new couch! He was super helpful and had amazing customer service. 10/10 experience!!!

Had a great experience at Ashley's. I loved the looks of the items and our Salesman Von was the greatest! He was so helpful and very patient with us.