This location isn’t the best location to rent from. Staff NEVER answer the phone. Also, be careful leasing here. My rental car wasn’t clean and it wasn’t on a full tank. I highly doubt I’ll be reimbursed for bringing it back full. But had I brought it in the way it was giving to me, it would have been $9.90 per gallon to refuel

Avoid this store! Indian store owner charged us $250 cleaning fee initially after a four day rental. We had a bitter argument with him and finally he still charged us $100. The rental car is in OK condition with some dirt on the floor. The store owner could not point out anywhere in the contract about such kinds of fees.

I asked to extend my car rental for a few more days and the employee gave me a price of $58.00 dollars a day. When I turned thr car in there was a 20.00 extension fee per each day which made the car $78.00 a day. This was totally unprofessional and deceitful.

Reserved car, went to pick up and was told no cars was available. I had to wait for a manger to come in, finally I was sent to another location. That new location overcharged me prior to me signing agreements. He called my original location

One would think they would receive the best service coming from the manager/"owner". He was absolutely so rude and didn't care to help. I reserved a car days before and was told I need to give my SSN in order to rent a car there. Ive rented

Very Bad for business . I pre- payed online for a rental over a month ago at this location . Shortly after arriving I was denied the rental due to not having a credit card. The employee at the counter had gave me some type of number to call

This car rental experience has been the worst I have ever had !!! Let's talk about the good part, first is the vehicle, it was very nice and new drove great and had no issues with it. Now let's talk about the person representing AVIS rent a

The car I rented at the west oaks location had the sensor light on, that the tire pressure, inspection, and engine needed to be checked. I hadn't even left the parking lot. Went back, told the guy who gave me the car what was going on, and

It's surprising that some reviewers here have mentioned the wonderful customer service because what I received was anything, but that. I had never rented from AVIS before, but I had high hopes...because why not? I had a reservation through

Do not rent from this place. The “manager” is rude PERIOD. “She” was so rude to the point I had to ask her do we know each other or something. I made sure I recorded the whole thing I will be calling corporate. Never again will I rent nor

THIS IS NOT A 1 STAR REVIEW, IT'S 0 STARS!!! Highly upset because I reserved my rental 3 days in advance only to arrive on my day of pick up to be told they have no cars and don't know when they'll have any. I asked why I never got a call

This is the worst car rental experience ever in my life, I was given another charge online only to be charged a totally different amount, this company is very fraudulent, the amount on the receipt I received is totally different from what

When I arrived to pick up my rental car, the employee or owner had locked the door, Because he had an altercation with a previous customer. The police were called in order for the door to be open, also there were more customers out there

Update as of 2/2018: Sadly, this location has “closed” due to Sears closing their business (they own the building). There is still an Avis business operating out of here, but it’s no longer by the former owner, Bipin, who we did business

Excellent service provided at all times. I've been using this location for the last 2 years and the staff has gone above and beyond the call of duty each time my colleagues and I have rented cars (which has been practically every month

The weekend of 07/03 I rented a car, I was scheduled to be somewhere by 130 but by no fault of Avis I was running late. once I got in the car the car was not vacuum, the outside of the car was dirty, but the biggest issue was the car

Very pleasing experience. I received a brand new Rogue. It was clean and ready to go. The staff was very friendly and renting was hassle free. The office was very nice. I will definitely rent there again. Thank you!

The price gauged when I extended 3 day's of rental. I had to keep putting air in left tire everyday". I was in Austin Tx so had no time to return the car due to bad weather!!! Enterprise is way better...

Staff exhibited superior customer service support. Very neat and clean organized office. This location is less than a mile from me making it very accessible for pickup and drop off.

James is amazing! He, as well as his entire staff make the rental experience seamless. They provide excellent service and go above and beyond to help you n with your rental needs.

The car was having filthy smell and probably the AC have moldy filters. Upon return, they charged USD 10 extras as optional services, which I was not aware.

Worse car rental experience. Horrible customer service. Received dirty car one hour after check in and agent refused to clean or replace the vehicle.

Absolutely NO!!! rented online and upon arrival they had zero cars. when asked if they can find anything nearby, they called, hung up and said yes

James did a good job... He was very personable...he even remembered us in the return... Will be doing business with James again!

Excellent service and I will make sure I rent from here again. James customer service was great very helpful and extremely nice

This is the first time rental service with Avis and both were brand new cars. They provided free upgrades.

Went in for one thing and left with more of what I expected Great service Very nice owner I will be back

I went to this location and was met with prompt and friendly service renting process was fast and easy

James owner very nice and the car process was very smooth. Highly recommend this rental place

Very clean Owner always keeps the place smelling lovely Gentleman at all times