If I could give a negative star I would! I booked an Ultimate test drive from this location and it’s supposed to be for two days at a reduced rate as they explained to me. If I like the car I can buy it and they waive the rental fees if not I will pay the rental fees at a reduced rate. The clerk lady quoted me $41 per day when I picked up the car and I was fine with it. I decided against buying the car and brought it back the next day ( less than 24 hours). There was another clerk lady and she was the rudest human being you could ever meet. She charged me $122.70 for the day and did not want to discuss why this has happened. After insisting she called her colleague the one I dealt with the first day and she acknowledged the $41.00 she quoted me but said you have to call Avis 800 number to refund you. Long story short, I called every single 800 number including the agent who wanted to sell me the car (Avis car sales /Tresl) and they did not refund me any money and it was like everyone was putting it on the other. What upset me most the way the clerk lady talked to me when I dropped the car off, she was so rude and was so close to kicking me out of the store if she could. She clearly discriminated me against my accent. Please NO NOT do business with this location if you want to do yourself a favor, and also avoid buying their cars through what what is called TRESL, they do not care about you if you decide not to buy their cars and they don’t deliver their promise. It was a terrible experience for me as I had to pay the highest rate ever for a rental car when it is supposed to be at a “reduced” rate.

My boyfriend rented from here Easter weekend. They told him to return it on Sunday (Easter) and they were closed. Went to return it today (Monday) and they made him go get his own milage and fule level and exterior inspection his self also when he picked it up. They also charged him for the extra day and a late fee because they said he could have dropped it off when it clearly says on the door no after hours returns. She also said they were open until 11am on Sunday when the door says 12:30pm. They're return policy was not clearly explained. We will not be spending our money here again. The customer service was terrible they had too many things going on at once. There's plenty of other places to rent cars in Charlotte! DO NOT GO HERE! Edit: He was told to send them an email, they never responded. It's just to look good on here like they're going to resolve you're problem. Don't waste your time sending the email.

Don’t go here. They are rude and lie too much. How can you call once and say you called multiple times and didn’t. We get there to pick up our car and they don’t have it. Told us they called to say it would be a delay. But didn’t leave a voicemail. We get there and I had no van and they didn’t care. Didn’t try to help us get another one. Thank God I had a reservation at budget on south Blvd . He was nice and we got it cheaper then Avis . Don’t go here the service suck

Customer service girl at front is very rude. Every time we asked a question about the pricing we were dismissed she didn’t explain pricing correctly and charged us 397.00 which we thought we were going to get charged just the 187.00. After paying for the rental she sat the keys on the counter and told us to go outside and check damages she didn’t even walk us out or guide us correctly.wish I could give zero stars.

We booked a car a few days out from a trip, and the company cancelled the car 4-hours out from pickup, leaving us no time to book something else. There are others who have also experienced this, receiving a response stating “no vehicles available to fulfill your reservation.” Also, this company does not understand the concept of a reservation.

Not the cleanest place, or safest location but they’ve always been able to fill my reservation. I never left a review because you kind of expect this from a rental company in 2020...but I got hosed in multiple locations here in Raleigh where they were like “reservation?” Ha! Jokes on you we don’t fulfill reservations....‍♂️ …

Budget car rental worst experience EVER.Don't use these people. Made reservations before hand they didn't have the economy car i requested.......had to put me in intermediate cost+ had the car back before 12 they say i was late.NEVER AGAIN!

Mason and Macie always make sure I have the best experience! Their kindness will make your day, and their efficiency is very appreciated. I won’t go anywhere else in Charlotte now because I know I’m always taken care of here. Thank you!

I was there around September the 9th,,,and it was such a great experience with ms. Macey... she was very kind and patient with me...I will forever come to this location as long as I can interact with her.... Great job ms. Macey

Pleasant interaction with the employees, the car was great, clean, and in excellent exterior condition. Would have liked a full tank, but they put that on my record as a credit. Would rent from them again.

This location never has cars for whatever reason But on the website they have cars The women never offers to get cars from the airport or even to send me to another location just say I’m sorry

I reserved my car the day before showing up. They had everything ready and waiting for me when I arrived. Quick paperwork and I was off! Upon arrival same great service and a quick in and out

A really nice place where the staff try to help you in best way you just have to stay on top you reservations and follow up and parking isn't that great if alot people are there

Truck was smelly, old and loud, dirty and the ashtray in the cabin was full. Nobody even thought about cleaning it before turning the vehicle around to the next customer.

I couldn't rent a car because of my credit. What does that have to do with my renting a car? They have completely lost all my business and my family's...

Please contact my bank and have the drop that hold you all need to reach out!!!! Corporate please. The staff at this location tried to resolve!

I had a reservation for a rental and they called 5 minutes before my pickup time to tell me they didn't have any cars available.

No parking. Almost impossible to get to because of cars getting returned off repo trucks and blocked by truck rental returns.

Massey was amazing and the customer service was great both times i went.Ill definitely be back.

Reserved a car for that location, when I got there they said they had no car available!

I had a great experience with the very Professional Staff..I would recommend them

Didnt have tge car i requested and and then gave me a dirty nissan frontliner.

Miss Macy's service was excellent. I'd highly recommend friends and families.

Buena atencion Me gusta la renta de carros muy cómodos se los recomiendo

Excelente atención, los empleados son muy profesionales y cordiales.

Everyone is always nice and friendly.

My favorite car rental place.

The lady inside was very nice

Nice Cars